The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I never received my order, I contacted them and they sent it again but I haven't received it either and after 15 days I am now waiting for a refund. The strange thing is that there has been no way to track the order.
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Response from Petit-Fernand
Hello, You have opted for standard delivery, which does not allow you to have a tracking number for your order. Also, unfortunately we have no influence on the postal service. My colleague reimbursed you the amount 7 days ago and the reimbursement will reach your account within 10 days. Have a nice day. Elise, Petit-Fernand
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Debora D.
Rating: 4 out of 5
The labels are well made, stick well and do not come off. Delivery was made on time.
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Rio
Rating: 4 out of 5
fast delivery and practical for children
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Sokhna
Rating: 4 out of 5
Very satisfied with the quality and design
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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EHK
Rating: 4 out of 5
Excellent after-sales service!
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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Jenny
Rating: 4 out of 5
I think the stickers are great, they hold very well as far as I can tell so far and my daughter loves them.
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Response from Petit-Fernand
Hello, thank you for your comment. ?? Have a nice day, Elise, EsIstMeins
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Marian
Rating: 4 out of 5
Fast and good service
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Response from Petit-Fernand
Hi, your feedback has made our day! Thank you for your support! Regards, Chiara, Petit-Fernand
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Pam B.
Rating: 4 out of 5
Simple to order, plenty of choice. Took about 10 days to arrive.
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Roberto F.
Rating: 1 out of 5
The delivery was never there
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Response from Petit-Fernand
Good morning Roberto, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
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Laura A.
Rating: 1 out of 5
Order never received. I was disgusted. I did get my money back and customer service was very responsive.
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Response from Petit-Fernand
Hello, We're sorry to hear about your delivery problems. We hope that you have received your refund. Have a nice day, Elise, C-MonEtiquette
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Mina. A.
Rating: 1 out of 5
Order issued on August 15, September 15 I had still received nothing and on the site no information on this order, no tracking. On September 17 I requested a refund for this order. I was reimbursed without explanation. I'm disappointed, it's the first time cmonetiquette has done this. Too bad!
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Response from Petit-Fernand
Thank you for your feedback. Unless we are mistaken, you contacted our customer service department on September 21st and, following our proposed solutions, you requested a refund for your order. This was carried out on September 23rd. Have a nice day, Elise, C-MonEtiquette
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Seyma
Rating: 1 out of 5
I have already contacted customer service by e-mail. Unfortunately no help. I'm not at all happy with the labels this time!
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Response from Petit-Fernand
Hello, After checking, we have not received an email from you. We contacted you a few minutes ago to find a solution. Have a nice day, Elise, EsIstMeins
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Lourdes
Rating: 1 out of 5
They confirmed me that there was no product that I had bought a few weeks later, three weeks later I modified the option and they sent it to me wrong, the solution was that they sent me some stickers to replace the ones that came with the tupper bought and my surprise was that they did not send them to my home but to the collection point, now they have returned it to the post office and I am waiting for them to have the decency to send them to my home.
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Response from Petit-Fernand
Hello, Thank you for your comment. Indeed, our customer service has sent your order to the address you confirmed in the email exchanges. Have a nice day, Elise, Petit-Fernand
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CHRISTELLE
Rating: 1 out of 5
Very disappointed with the water bottle, after a month of use at the kindergarten, the bottle is already all dented, the unicorn design is half gone as well as my daughter's first name. For the price, I thought I'd get better quality.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Agnieszka P.
Rating: 4 out of 5
Very good, only the stickers fall off after a while.
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Response from Petit-Fernand
Hello, thank you for your review. We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Corinne P.
Rating: 4 out of 5
Nice products and fast delivery
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Valeria
Rating: 1 out of 5
I don't have my order. Since there were failures in the delivery issue and I am still waiting for my money back.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. The refund request was made 4 days ago. However, the money does not arrive immediately to your account. It is first processed by your bank. We hope you will receive it very soon. Have a nice day, Elise, Petit-Fernand
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Davassi C.
Rating: 1 out of 5
Labels never received
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Response from Petit-Fernand
Good morning Chiara, I am sorry for the negative experience you had. ?? Our customer service team will be in touch to provide the support you need. Chiara, Petit-Fernand
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Siria
Rating: 1 out of 5
They lost my order, reshipped it to me and a month later it still hasn't arrived.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, on October 8, you confirmed to me by email that your order had been delivered. Have a nice day, Elise, Petit-Fernand
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Guerzoni J.
Rating: 1 out of 5
I never received my order even though it shows as delivered
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Response from Petit-Fernand
Good morning Jennifer, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Clare, Petit-Fernand
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Elisabet
Rating: 1 out of 5
it does not hook well at all. very dissatisfied. i have had to iron it many times and still.... bad!
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Response from Petit-Fernand
Hello, It shouldn't be too difficult to stick your hot melt labels. We have just contacted you to help you :) Hello, Camille Petit-Fernand
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Privat P.
Rating: 1 out of 5
Unfortunately, the product did not help us
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Response from Petit-Fernand
Good afternoon, We have just contacted you to get more information about this. Have a nice day, Elise, EsIstMeins
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Estefania
Rating: 1 out of 5
At the first wash of the pants, in cold water, the sticker peeled off. I don't buy any more. On top of that, you sent them to me super late.
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Response from Petit-Fernand
Hi Estefania, Your labels should not peel off with washing. We have just contacted you to help you :) Hello, Camille Petit-Fernand
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Fra
Rating: 4 out of 5
I liked the variety of designs and colors. The stickers stick very well to fabrics and objects. On the other hand, I found the pencil stickers less sticky; they peel off to the side.
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marta
Rating: 4 out of 5
The purchase process went well and the delivery times were good, but the exact delivery date was not clear.
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MARIA E.
Rating: 4 out of 5
Easy-to-order products. Untraceable shipping
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De C.
Rating: 4 out of 5
Lacks shipping tracking even in the cheapest version
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Johanna
Rating: 1 out of 5
I made a purchase on September 4 or 5 and to this day I have not received my order !!!!!!. I will never come back. To buy lousy service !!!!!
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Response from Petit-Fernand
Good morning Johanna, Our Customer Service has just contacted you by email to help you :) We are sorry to hear that your order has not yet arrived. Hello, Camille Petit-Fernand
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Federica D.
Rating: 4 out of 5
The labels are really strong and durable, beautiful colors and lovely designs. Unic or "but", I have been ordering labels for several years and it would be nice to find some seasonal themes and a few more patterns .
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IT
Rating: 1 out of 5
Unfortunately, I received 2 envelopes of labels from 2 different children, neither of which matched the name I ordered. At least the refund was prompt
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Response from Petit-Fernand
Good morning Ilaria, We sincerely apologize for the error in your order. It is always our priority to ensure the highest satisfaction of our customers, and we understand how frustrating it can be to receive the wrong product. We are pleased that the refund was prompt, but we are committed to improving our service to avoid similar mishaps in the future. Thank you for the feedback, which helps us grow. Clare, Petit-Fernand
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Carli
Rating: 1 out of 5
I placed my order on August 17 and it is just today October 7 when I receive it by post. Other years they sent to the Canary Islands without problem and it was a normal shipment without problems. This year they only allowed point of collection. The surprise is that after a while I find out that it has been returned due to delivery problems at the pick up point without giving me notice. I live right next to that store. I complained and they sent it to my home but it took a long time. Unfortunately you do not offer a good shipping service at this time and I will not repeat my experience with you. My labels arrived a month after the start of school and there is much more choice on the market.
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Response from Petit-Fernand
Hello, Thank you for taking the time to write to us. We have recently changed our shipping methods to ensure that your orders arrive faster. We are sorry to see that in your case this was not the case and we regret it. Your comments are very important to us because they allow us to always improve. We hope to see you again on another occasion. Good day, Camille Petit-Fernand
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aureline N.
Rating: 4 out of 5
Good quality labels and fast shipping. Too bad I didn't get the free sticker in the pouch like another mom (girlfriend) did when we ordered our labels at the same time But I'll keep ordering
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Response from Petit-Fernand
Thank you very much for ordering from us. We're delighted to see that you like your order. We'll be sure to provide you with goodies for your next order. Good day, Elise, C-MonEtiquette
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Manreet K.
Rating: 4 out of 5
Delivery is little bit late. Make delivery little faster then it will be great
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Ophelie S.
Rating: 4 out of 5
Pretty, high-quality labels I've been buying them for almost 5 years now!
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Evy
Rating: 1 out of 5
Hello, I have not yet received my order. It is supposed to be shipped on 19/09/2024.
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Response from Petit-Fernand
Hello, thank you for your feedback. We've already e-mailed you today to suggest a solution. ?? Have a nice day, Elise, C-MonEtiquette
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Vero
Rating: 1 out of 5
Has not arrived
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Response from Petit-Fernand
Good morning, We are sorry for this delay in delivery. After our discussions, we have set up another shipment of your order and we hope that it will arrive this time without any problem :) We are available as always to help you Good day, Camille Petit-Fernand
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Daniela C.
Rating: 1 out of 5
Significant shipping costs and had to pay an additional 20 euros for customs clearance (for delivery in Luxembourg). Manufactured outside the EU, information not transparent
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Response from Petit-Fernand
Hello, Thank you for your feedback. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Eleonora
Rating: 1 out of 5
I was waiting for the labels to start school but they never arrived
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Response from Petit-Fernand
Good morning Eleonora, I sincerely apologize for this. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
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ROSSELLA
Rating: 4 out of 5
I purchased the water bottle to match the snack holder, they are really very nice and look quality. The only flaw is the very strong internal smell of the water bottle, despite having washed it with dish detergent, baking soda and vinegar.
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