English 
J
Rating: 4 out of 5
Excellent stickers for clothes and bottles etc. amazing packaging as all the stickers are kept in one booklet.
Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1 and 4 stars
Reset filtersC
Rating: 1 out of 5
I have been very unhappy for more than a month for my order to arrive, I needed it for the beginning of the school year but it has not arrived yet.
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Response from Petit-Fernand
Hello Cristina, We are sorry for this delivery anomaly. We contacted you to inform you that your order had been returned to us by the carrier. We will start the new shipment as soon as possible :) Good morning, Camille Petit-Fernand
J
Rating: 1 out of 5
I don't recommend this site, the labels come off after machine washing, I'm very disappointed with my order.
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Response from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
K
Rating: 1 out of 5
I did not receive my order and I have reported it to customer services without return .... very disappointed, I will no longer order on this site.
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Response from Petit-Fernand
Hello, Your order was returned on October 03 to the address indicated. We hope it will meet your expectations. Have a nice day, Elise, C-MonEtiquette
F
Rating: 4 out of 5
They are printed quite well but there must have been in my case a manufacturing error because they come off so badly! Some are not even pre-cut
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G
Rating: 4 out of 5
Great product, I've used before and they don't come off. I would have given 5 stars but the item didn't arrive. However customer service was great. It just meant I didn't get them in time for when I needed them. Would use again.
C
Rating: 4 out of 5
Practical water bottle, but my 3-year-old daughter can't open it, as it's too hard and therefore not suitable for this age. Too bad
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a review. Please do not hesitate to contact our customer service department so that we can help you. Have a nice day, Elise, C-MonEtiquette
B
Rating: 4 out of 5
The first mailing was not successful but after contacting you by email immediately you scheduled a second mailing which arrived quickly. I am very satisfied with it.
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V
Rating: 4 out of 5
Quality of the labels is very good , it took a while for the delivery of the order (10 days) I wrote to customer care to report that I had not received anything , they replied immediately saying that they would send me a new order, then the next day I received the original order and everything was resolved .They are very helpful.
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G
Rating: 4 out of 5
I'm happy with my purchase
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
T
Rating: 1 out of 5
Very disappointed, the labels don't wash off. I always find 1 or 2 peeled off after each machine.
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Response from Petit-Fernand
Thank you for your feedback. Following our email exchanges, we have resent the labels you ordered at our expense. We hope they will give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
M
Rating: 4 out of 5
I had a problem with the delivery that never arrived, and the company gave me the opportunity to get a new order without paying
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M
Rating: 4 out of 5
Order took longer than expected
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E
Rating: 4 out of 5
The stickers are fantastic.
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S
Rating: 1 out of 5
I received the wrong product. Customer service told me that they would send me the correct one but it has been more than 20 days and I still don't have what I bought, I will not buy from this brand again.
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Response from Petit-Fernand
Hi Sandra, We apologize for sending you the wrong cap for your order. As we said by email, your order is available at your pick up point :) We hope that this time everything will be to your liking ! Good day, Camille Petit-Fernand
R
Rating: 4 out of 5
Perfect type as always
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M
Rating: 4 out of 5
Fast, accurate delivery
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
M
Rating: 4 out of 5
Good iron-on labels for clothes. Easy to install and dryer safe! The shoe labels are practical. Object labels don't hold up so well, though.
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Please do not hesitate to contact us. Good day, Elise, C-MonEtiquette
E
Rating: 4 out of 5
Water bottles, lunch boxes and mugs with great colors and designs. One of the personalized mugs arrived broken...Courteous customer service, answered my email right away and a new mug was shipped to me in a quick time. I also purchased adhesive labels for school supplies and clothing--satisfied, only downside not being able to stick the adhesive labels directly on clothing.
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E
Rating: 4 out of 5
Great stickers for shoes. Adhere really well.
S
Rating: 4 out of 5
Water bottle with straw in soft colors, very nice, easy to use for the puppies at home, the quality of the materials seems very good although after a month of use and frequent washing the graphics are already starting to lose pieces. My 3 year old son really likes his water bottle! Customer service from the quick response and fully satisfactory. would recommend the product, to improve perhaps the application of the designs
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P
Rating: 4 out of 5
Order and deadline met
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
A
Rating: 4 out of 5
The quality of the products is good Fast and timely delivery
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
E
Rating: 4 out of 5
Super quality After several passes through the machine, the label is impeccable.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
C
Rating: 1 out of 5
Very disappointed the labels come off in the 1st wash 0/20
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Response from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
D
Rating: 4 out of 5
Nice personalized gourd, but a little too expensive.
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Response from Petit-Fernand
Hello , Thank you very much for your kind feedback ! ?? We regularly have special offers on our website. Have a nice day, Elise, C-MonEtiquette
R
Rating: 1 out of 5
Unfortunately, I had a very bad experience. I ordered the labels in late August, with delivery by September 10. The labels never arrived again.
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Response from Petit-Fernand
Good morning Eleonora, Thank you for contacting us and we sincerely apologize for the inconvenience you experienced with the delivery of the labels. We understand how frustrating it can be to have delivery expectations not met. We have offered you two solutions to remedy this mishap and, as per your choice, we have made the refund. We thank you for your understanding and apologize again for the inconvenience. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
S
Rating: 1 out of 5
Sent someone else's order.
Response from Petit-Fernand
Hello Samantha, We're very sorry for this mix-up in your order. I see that our customer support has already been in contact with you and has sent out the correct labels for you. We hope you have since received the labels you had ordered, and hope that they are to your liking. Have a wonderful day!
R
Rating: 1 out of 5
It took 16 days to receive the stickers. In these 2 weeks I tried to contact the company by email to hear back but did not receive a reply. Bought from amazon arrived in 4 days.
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Response from Petit-Fernand
Good morning, We are sorry to hear that you had a disappointing experience with our shipment. However, we would like to point out that we have responded to your communications and have proceeded to refund your order, which you have already received confirmation of. In addition, you also received your labels (albeit late). We thank you for your feedback, as it helps us to improve our service. We remain available for further clarification and apologize again for the inconvenience caused. Clare, Petit-Fernand
S
Rating: 4 out of 5
Quality product Fast delivery
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
S
Rating: 1 out of 5
I ordered two products neither of which ever arrived. I would say very bad.
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Response from Petit-Fernand
Dear Sara, We are sorry to learn of your unsatisfactory experience. Our customer service department contacted you to obtain further information regarding your order, unfortunately we did not find any complaints registered on your behalf. We look forward to your response so that we can assist you in the best way possible. We thank you for your understanding. Clare, Petit-Fernand
R
Rating: 1 out of 5
I chose one of the delivery points offered by the web, after more than 2 weeks I received an email indicating that the order could not be delivered. When I went to ask at the collection point they told me that they did not know why they were on the website as a collection point because they were not and that they did not have my order there. After enquiring at two post offices I managed to locate the order in which they had also put the wrong details as my name had been put as the street name. Although the order itself was what I expected the shipping process was very disappointing so I don't think I will repeat.
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Response from Petit-Fernand
Good morning Raquel, We are sorry to read your message and that you had so many problems with the carrier. Your comments are very important as they allow us to improve ourselves. As for your order, we are delighted that you like it Good day, Camille Petit-Fernand
E
Rating: 4 out of 5
Very good material. Very nice graphics. Fast delivery time. Satisfied, as always!
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R
Rating: 1 out of 5
Shipment did not arrive on time 2 times. Too bad, requested and received refund.
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Response from Petit-Fernand
Dear Stefania, Thank you for your feedback and we sincerely apologize for the inconvenience related to the timing of the shipment. We understand how frustrating it can be and are sorry that your order did not arrive as expected. We are glad that we were able to assist you with a refund, but we will do our best to improve our service in the future. We assure you that we are working to avoid such mishaps. Thank you for your understanding and for giving us a way to serve you. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
S
Rating: 4 out of 5
Fantastic labels just took a while to come.
B
Rating: 4 out of 5
Efficient and responsive customer service.
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M
Rating: 4 out of 5
Great, despite the high price.
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Response from Petit-Fernand
Thank you for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We regularly have special offers on our website. Have a nice day, Elise, C-MonEtiquette
H
Rating: 1 out of 5
I still haven't received my order, despite being sent this link to review it!
Response from Petit-Fernand
Hello Heather, Our customer support has emailed you to try and resolve this issue. We're very sorry that you've experienced this delay with postal services, and we hope that our solution will be satisfactory. Have a wonderful day!
M
Rating: 1 out of 5
No order received
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Response from Petit-Fernand
Hello, Thank you very much for your email. We are sorry that you have not yet received your order. We have contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
V
Rating: 1 out of 5
I'm very disappointed, half the iron-on labels come off after 1 or 2 washes. However, they are applied according to the recommendations for use and on simple fabrics (cotton pants, briefs, T-shirts...). I don't recommend them.
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette