Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Delighted. Easy delivery and lots of choice and very regular promotions! A slight downside: there are no different sizes of erasable labels, which is a bit of a shame.
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Response from Petit-Fernand
Hello, Thank you for taking the time to send us your feedback! ?? We'll take note of your suggestion. Have a nice day, Elise, C-MonEtiquette
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Km
Rating: 4 out of 5
Does what it promises. Delivery went well. I didn't really like the designs and colors. But the children like it.
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Response from Petit-Fernand
Hello, Please do not hesitate to send us your feedback. It is valuable so that we can improve our products. ?? Have a nice day, Elise, EsIstMeins
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Cliente
Rating: 1 out of 5
My order was paid for but never arrived. I contacted support and they never responded. Not recommended.
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Response from Petit-Fernand
Good morning I am very sorry for the problem you encountered. ?? Our customer service team is ready to contact you to ensure assistance. Chiara, Petit-Fernand
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Anto
Rating: 1 out of 5
Thermoadhesive labels peeling off at first wash. Totally disappointed, never again
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Response from Petit-Fernand
Dear Antonella, Please be advised that our customer service team will contact you soon to resolve this issue. We apologize for the inconvenience. Chiara Petit-Fernand
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Lola
Rating: 4 out of 5
The courier service was a disaster, but I spoke to Customer Service (Camille) and they sorted it out quickly.
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Response from Petit-Fernand
Hello! It's great to know that we have exceeded your expectations! Thank you for trusting us! ️ Best regards, Chiara, Petit-Fernand
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Rizzi V.
Rating: 1 out of 5
Very bad experience. I placed two orders for the same labels and neither was delivered. Highly not recommended!
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Response from Petit-Fernand
Good morning Valentina, Thank you for sharing your experience. We are sorry to learn that you encountered problems with your orders and we did not find a message from you with a complaint. If we had received your referral, we certainly would have tried to help you sooner. We care about resolving this situation and will make sure to contact you as soon as possible to find out what happened with your orders. We assure you that we will do everything we can to make it right and improve your experience with us. Clare, Petit-Ferand ?
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L W.
Rating: 1 out of 5
I have still not received my order - only problem is I made this order from instagram and therefore do not have contact to trace back
Response from Petit-Fernand
Hello, We're sorry you didn't receive your order. We have just contacted you to suggest a solution. Have a nice day, Elise, Petit-Fernand
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Lamperti
Rating: 4 out of 5
easy, fast, functional and beautiful!
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Lucie B.
Rating: 1 out of 5
The labels are nice and the shipment was fast. However, half of the glued labels came off in the first wash.
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Response from Petit-Fernand
Hello, Thank you for your feedback and your complaint email. We are very sorry to hear about this inconvenience concerning your order. We sent you a reply this morning to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Chantepie
Rating: 4 out of 5
Super easy to use
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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Hannah
Rating: 4 out of 5
Labels are lovely and would re-order if there was a different dispatch method - shipping took way too long
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Tracy T.
Rating: 4 out of 5
Easy to order. Order matched to request quick delivery
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Natalie
Rating: 4 out of 5
Excellent as always, just postage takes a while. Would prefer to have quicker delivery service
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Nachos
Rating: 1 out of 5
My first order was exchanged for another, I had to pay extra to receive the package after 10 days (having paid for a delivery enters 4gg) and the contents were not even mine. I was assured of re-sending my order but after another 15 days the package had not even left. I cancelled everything and asked for a refund.
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Response from Petit-Fernand
Good morning Nachos, We sincerely apologize for the inconvenience and order reversal you encountered. We understand how frustrating this situation can be and we are sorry, to remedy this we have sent you an order at our expense. Unfortunately, we did not have control over the shipment, but we did our best to resolve the problem. As you requested, we have proceeded with the refund. We will endeavor to ensure that similar problems will not occur in the future. Thank you for your patience and understanding. Clare, Petit-Fernand
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Shirley L.
Rating: 4 out of 5
The products seem to be of good quality and very beautiful. I will probably use this site again for labels for my son or another bag.
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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Grepi B.
Rating: 1 out of 5
I ordered on September 12, the package never arrived. Meanwhile, I paid--what more can I say????
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Response from Petit-Fernand
Dear Besmira, Thank you for sharing your experience with us. We are sorry to learn that your package has not yet reached you. We could not find a message from you with a complaint, and we assure you that we would have done our best to help you sooner. We will make sure to contact you as soon as possible to understand the situation and find a solution to your problem. We thank you for your patience and apologize for the inconvenience. Clare, Petit-Fernand
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Suzanne S.
Rating: 1 out of 5
New customer (following a friend's recommendation): 1st order: well received and compliant, but payment by credit card debited twice, and customer service wants nothing to do with it, despite the supporting documents provided!
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Response from Petit-Fernand
Hello, Thank you for your feedback. According to exchanges with my colleague, no double payment has been found. The accounting department has indeed done some research, but to no avail. Please contact your bank. Have a nice day, Elise, C-MonEtiquette
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Isabelle P.
Rating: 4 out of 5
Order lead time longer than expected.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Beata
Rating: 1 out of 5
Disaster!!!! I have not received an order yet!!! Unbelievable !!! I am very dissatisfied!!!
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Response from Petit-Fernand
Hello, we understand your dissatisfaction, but we have no control over the postal service and therefore cannot be held responsible for delivery problems that are beyond our control. As a result of your complaint, we have sent you a new order at our expense. We hope that you will be satisfied with it. Have a nice day, Elise, EsIstMeins
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Nc
Rating: 4 out of 5
Very good , shipping a little long.
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Myriam
Rating: 1 out of 5
I never received my order, I contacted them and they sent it again but I haven't received it either and after 15 days I am now waiting for a refund. The strange thing is that there has been no way to track the order.
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Response from Petit-Fernand
Hello, You have opted for standard delivery, which does not allow you to have a tracking number for your order. Also, unfortunately we have no influence on the postal service. My colleague reimbursed you the amount 7 days ago and the reimbursement will reach your account within 10 days. Have a nice day. Elise, Petit-Fernand
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Debora D.
Rating: 4 out of 5
The labels are well made, stick well and do not come off. Delivery was made on time.
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Rio
Rating: 4 out of 5
fast delivery and practical for children
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Sokhna
Rating: 4 out of 5
Very satisfied with the quality and design
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Ehk
Rating: 4 out of 5
Excellent after-sales service!
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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Jenny
Rating: 4 out of 5
I think the stickers are great, they hold very well as far as I can tell so far and my daughter loves them.
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Response from Petit-Fernand
Hello, thank you for your comment. ?? Have a nice day, Elise, EsIstMeins
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Marian
Rating: 4 out of 5
Fast and good service
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Response from Petit-Fernand
Hi, your feedback has made our day! Thank you for your support! Regards, Chiara, Petit-Fernand
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Pam B.
Rating: 4 out of 5
Simple to order, plenty of choice. Took about 10 days to arrive.
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Roberto F.
Rating: 1 out of 5
The delivery was never there
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Response from Petit-Fernand
Good morning Roberto, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
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Laura A.
Rating: 1 out of 5
Order never received. I was disgusted. I did get my money back and customer service was very responsive.
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Response from Petit-Fernand
Hello, We're sorry to hear about your delivery problems. We hope that you have received your refund. Have a nice day, Elise, C-MonEtiquette
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Mina. A.
Rating: 1 out of 5
Order issued on August 15, September 15 I had still received nothing and on the site no information on this order, no tracking. On September 17 I requested a refund for this order. I was reimbursed without explanation. I'm disappointed, it's the first time cmonetiquette has done this. Too bad!
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Response from Petit-Fernand
Thank you for your feedback. Unless we are mistaken, you contacted our customer service department on September 21st and, following our proposed solutions, you requested a refund for your order. This was carried out on September 23rd. Have a nice day, Elise, C-MonEtiquette
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Seyma
Rating: 1 out of 5
I have already contacted customer service by e-mail. Unfortunately no help. I'm not at all happy with the labels this time!
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Response from Petit-Fernand
Hello, After checking, we have not received an email from you. We contacted you a few minutes ago to find a solution. Have a nice day, Elise, EsIstMeins
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Lourdes
Rating: 1 out of 5
They confirmed me that there was no product that I had bought a few weeks later, three weeks later I modified the option and they sent it to me wrong, the solution was that they sent me some stickers to replace the ones that came with the tupper bought and my surprise was that they did not send them to my home but to the collection point, now they have returned it to the post office and I am waiting for them to have the decency to send them to my home.
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Response from Petit-Fernand
Hello, Thank you for your comment. Indeed, our customer service has sent your order to the address you confirmed in the email exchanges. Have a nice day, Elise, Petit-Fernand
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Christelle
Rating: 1 out of 5
Very disappointed with the water bottle, after a month of use at the kindergarten, the bottle is already all dented, the unicorn design is half gone as well as my daughter's first name. For the price, I thought I'd get better quality.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Agnieszka P.
Rating: 4 out of 5
Very good, only the stickers fall off after a while.
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Response from Petit-Fernand
Hello, thank you for your review. We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Corinne P.
Rating: 4 out of 5
Nice products and fast delivery
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Valeria
Rating: 1 out of 5
I don't have my order. Since there were failures in the delivery issue and I am still waiting for my money back.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. The refund request was made 4 days ago. However, the money does not arrive immediately to your account. It is first processed by your bank. We hope you will receive it very soon. Have a nice day, Elise, Petit-Fernand
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Davassi C.
Rating: 1 out of 5
Labels never received
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Response from Petit-Fernand
Good morning Chiara, I am sorry for the negative experience you had. ?? Our customer service team will be in touch to provide the support you need. Chiara, Petit-Fernand
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Siria
Rating: 1 out of 5
They lost my order, reshipped it to me and a month later it still hasn't arrived.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, on October 8, you confirmed to me by email that your order had been delivered. Have a nice day, Elise, Petit-Fernand
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Guerzoni J.
Rating: 1 out of 5
I never received my order even though it shows as delivered
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Response from Petit-Fernand
Good morning Jennifer, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Clare, Petit-Fernand
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