Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
it does not hook well at all. very dissatisfied. i have had to iron it many times and still.... bad!
Translated reviews
Response from Petit-Fernand
Hello, It shouldn't be too difficult to stick your hot melt labels. We have just contacted you to help you :) Hello, Camille Petit-Fernand
P
Privat P.
Rating: 1 out of 5
Unfortunately, the product did not help us
Translated reviews
Response from Petit-Fernand
Good afternoon, We have just contacted you to get more information about this. Have a nice day, Elise, EsIstMeins
E
Estefania
Rating: 1 out of 5
At the first wash of the pants, in cold water, the sticker peeled off. I don't buy any more. On top of that, you sent them to me super late.
Translated reviews
Response from Petit-Fernand
Hi Estefania, Your labels should not peel off with washing. We have just contacted you to help you :) Hello, Camille Petit-Fernand
F
Fra
Rating: 4 out of 5
I liked the variety of designs and colors. The stickers stick very well to fabrics and objects. On the other hand, I found the pencil stickers less sticky; they peel off to the side.
Translated reviews
M
Marta
Rating: 4 out of 5
The purchase process went well and the delivery times were good, but the exact delivery date was not clear.
Translated reviews
M
Maria E.
Rating: 4 out of 5
Easy-to-order products. Untraceable shipping
Translated reviews
D
De C.
Rating: 4 out of 5
Lacks shipping tracking even in the cheapest version
Translated reviews
J
Johanna
Rating: 1 out of 5
I made a purchase on September 4 or 5 and to this day I have not received my order !!!!!!. I will never come back. To buy lousy service !!!!!
Translated reviews
Response from Petit-Fernand
Good morning Johanna, Our Customer Service has just contacted you by email to help you :) We are sorry to hear that your order has not yet arrived. Hello, Camille Petit-Fernand
F
Federica D.
Rating: 4 out of 5
The labels are really strong and durable, beautiful colors and lovely designs. Unic or "but", I have been ordering labels for several years and it would be nice to find some seasonal themes and a few more patterns .
Translated reviews
I
It
Rating: 1 out of 5
Unfortunately, I received 2 envelopes of labels from 2 different children, neither of which matched the name I ordered. At least the refund was prompt
Translated reviews
Response from Petit-Fernand
Good morning Ilaria, We sincerely apologize for the error in your order. It is always our priority to ensure the highest satisfaction of our customers, and we understand how frustrating it can be to receive the wrong product. We are pleased that the refund was prompt, but we are committed to improving our service to avoid similar mishaps in the future. Thank you for the feedback, which helps us grow. Clare, Petit-Fernand
C
Carli
Rating: 1 out of 5
I placed my order on August 17 and it is just today October 7 when I receive it by post. Other years they sent to the Canary Islands without problem and it was a normal shipment without problems. This year they only allowed point of collection. The surprise is that after a while I find out that it has been returned due to delivery problems at the pick up point without giving me notice. I live right next to that store. I complained and they sent it to my home but it took a long time. Unfortunately you do not offer a good shipping service at this time and I will not repeat my experience with you. My labels arrived a month after the start of school and there is much more choice on the market.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for taking the time to write to us. We have recently changed our shipping methods to ensure that your orders arrive faster. We are sorry to see that in your case this was not the case and we regret it. Your comments are very important to us because they allow us to always improve. We hope to see you again on another occasion. Good day, Camille Petit-Fernand
A
Aureline N.
Rating: 4 out of 5
Good quality labels and fast shipping. Too bad I didn't get the free sticker in the pouch like another mom (girlfriend) did when we ordered our labels at the same time But I'll keep ordering
Translated reviews
Response from Petit-Fernand
Thank you very much for ordering from us. We're delighted to see that you like your order. We'll be sure to provide you with goodies for your next order. Good day, Elise, C-MonEtiquette
M
Manreet K.
Rating: 4 out of 5
Delivery is little bit late. Make delivery little faster then it will be great
O
Ophelie S.
Rating: 4 out of 5
Pretty, high-quality labels I've been buying them for almost 5 years now!
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
E
Evy
Rating: 1 out of 5
Hello, I have not yet received my order. It is supposed to be shipped on 19/09/2024.
Translated reviews
Response from Petit-Fernand
Hello, thank you for your feedback. We've already e-mailed you today to suggest a solution. ?? Have a nice day, Elise, C-MonEtiquette
V
Vero
Rating: 1 out of 5
Has not arrived
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry for this delay in delivery. After our discussions, we have set up another shipment of your order and we hope that it will arrive this time without any problem :) We are available as always to help you Good day, Camille Petit-Fernand
D
Daniela C.
Rating: 1 out of 5
Significant shipping costs and had to pay an additional 20 euros for customs clearance (for delivery in Luxembourg). Manufactured outside the EU, information not transparent
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your feedback. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
E
Eleonora
Rating: 1 out of 5
I was waiting for the labels to start school but they never arrived
Translated reviews
Response from Petit-Fernand
Good morning Eleonora, I sincerely apologize for this. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
R
Rossella
Rating: 4 out of 5
I purchased the water bottle to match the snack holder, they are really very nice and look quality. The only flaw is the very strong internal smell of the water bottle, despite having washed it with dish detergent, baking soda and vinegar.
Translated reviews
M
Mari S.
Rating: 1 out of 5
The labels never arrived
Translated reviews
Response from Petit-Fernand
Good morning Sara, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
C
Casalino C.
Rating: 1 out of 5
I never received them nor did I receive a refund!!!
Translated reviews
Response from Petit-Fernand
Good morning, I am very sorry for the problem you encountered. ?? Our customer service team is ready to contact you to ensure assistance. Clare, Petit-Fernand
M
Mohammadi M.
Rating: 4 out of 5
very nice sticker stickers
Translated reviews
L
Lisa
Rating: 1 out of 5
Ordered early September--never arrived.
Translated reviews
Response from Petit-Fernand
Dear Lisa, I sincerely apologize for the inconvenience. ?? Our support team will be happy to contact you to help you in the best way possible. Clare, Petit-Fernand
C
Chicca M.
Rating: 4 out of 5
we had not received the shipment and you promptly arranged for a second shipment!
Translated reviews
N
Noémie T.
Rating: 1 out of 5
I never received my package, it was nowhere to be found at the relay store. I don't know what happened.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to help you. Have a nice day, Elise, C-MonEtiquette
E
Elena R.
Rating: 4 out of 5
I have already purchased and they have nice labels but very distressed customer service who gave me feedback about three days after I wrote in that I did not receive them. They probably had a sales boom in September. They immediately proceeded with the refund. Recommendation.
Translated reviews
P
Pala V.
Rating: 4 out of 5
The company should improve the delivery time! In my case they were a little long!
Translated reviews
S
Silvia
Rating: 4 out of 5
I have always ordered from you and have always been fine, but this last order never arrived, it will depend on the courier and not on you, but I did not receive anything. Pleasantly surprised, after this notice, the team of petit Fernand contacted me again to offer to send back my order or receive a refund, I chose to have the order because we have always had a great time with their labels! Thanks to the professionalism and seriousness of the company!
Translated reviews
Response from Petit-Fernand
Good morning Silvia, I am very sorry for the problem you encountered. ?? Our customer service team is ready to contact you to ensure assistance. Chiara, Petit-Fernand
K
Karim
Rating: 4 out of 5
Very good labels, easy to stick on and won't move in the wash!
Translated reviews
Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
F
Federica
Rating: 4 out of 5
Excellent products and efficient after-sales service.
Translated reviews
O
Ophélie A.
Rating: 1 out of 5
The personalized gourd is of very poor quality, the paint peels off after a few days, the first name fades along with the cute little motifs, and now the cap has just broken. All marketing, no quality. Very disappointing
Translated reviews
Response from Petit-Fernand
Hello, We are sorry to see that the quality of the gourd did not meet your expectations. However, we hope that you have received the refund you requested. Have a nice day, Elise, C-MonEtiquette
A
Alberto V.
Rating: 4 out of 5
Excellent products
Translated reviews
G
Gemma T.
Rating: 1 out of 5
My order did not arrive
Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. However, we have no control over the postal service. We hope you have received your refund. Have a nice day, Elise, Petit-Fernand
N
Noel
Rating: 4 out of 5
Great products. Good choice. Website easy to use. Delivery was slow.
R
Roberta
Rating: 4 out of 5
My package was lost even though it appeared to be delivered, but promptly my order was reprocessed and arrived at its destination, free of charge.
Translated reviews
J
Jose
Rating: 1 out of 5
I was three days late and, of course, not for the start of the course.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry to hear that the carrier was late in delivering your order. However, we hope that everything is to your liking as far as our products are concerned ! Good morning, Camille Petit-Fernand
J
Jen
Rating: 4 out of 5
Prompt delivery, simple easy to assemble designs with a sample screen that showed me what the combination I selected looked like. Good stickers that last a whole school year and countless washes yet still easy to remove when we were letting the item go. Sad to see after 2 cycles of purchase that this set didn't contain the usual third page of complimentary stickers. My older child uses it to personalise his things without using a name sticker :(
A
Amel T.
Rating: 1 out of 5
Find the same 2 on Ali express
Translated reviews
Response from Petit-Fernand
Hello, thank you for your feedback. However, as we are concerned about the environment, we offer self-adhesive and iron-on labels using solvent-free inks and produced locally, which is not the case with Ali Express. What's more, we place great importance on transparency with our customers. Have a nice day, ? Elise, C-MonEtiquette
V
Valeria
Rating: 1 out of 5
I never received the order even though the chronopost website shows it as delivered.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you've been experiencing delivery problems. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
M
Manu
Rating: 4 out of 5
Very disappointed: I placed the order 3 weeks ago and still haven't received the labels. 2 weeks later: customer service sent me the labels again, which this time arrived and just as quickly. They were very kind and available?
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your feedback. Following your exchanges with our customer service department, your order has been sent again and at our expense to the relay point you selected during the order process. Have a nice day, Elise, C-MonEtiquette
We use cookies for audience measurement and improving user experience.
English 