English 
L
Rating: 4 out of 5
A little long to receive the labels, but they are very well made.
Translated reviews
Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 907 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1 and 4 stars
Reset filtersC
Rating: 4 out of 5
Fast shipping. Relatively easy to use web site. Clothing labels do not withstand a lot of washing.
Translated reviews
A
Rating: 1 out of 5
Despite prompt assistance in responding, after more than a month I still have not received my order. There is no tracking and I don't know what happened to it!
Translated reviews
B
Rating: 1 out of 5
Very bad delivery parcel arrived very late. I did not use the product
Translated reviews
A
Rating: 1 out of 5
Unfortunately, the product never arrived, I am waiting to receive a refund
Translated reviews
C
Rating: 1 out of 5
1 order did not arrive I was sent the labels a second time, the lady on the phone told me that between 5-6 days I should receive them and nothing. I go on the document to see and I still you in the course of manufacture
Translated reviews
S
Rating: 1 out of 5
I never received my order but my payment was debited!
Translated reviews
C
Rating: 1 out of 5
Ho fatto un ordine e dopo oltre una settimana di attesa (tempi spedizione geologici non tracciati .. dovrebbero adeguarsi!) mi arrivano le etichette ... ma non sono le mie!!!!!! Il nome è di un altro bambino ... incredibile . Ho scritto al servizio clienti che dice risponde entro 24 ore ... non è vero. Non hanno risposto. Domani quindi lo dovrò chiamare spendendo anche i soldi della telefonata. Mai più ! Aggiorno che ho scritto un'altra volta ma niente . Ho chiamato .. 2 euro di telefonata per farmi rinviare le etichette . Non hanno offerto nemmeno la spedizione più rapida anche se l'errore era stato il loro. Anzi mi ha risposto una tipa pure scocciata !
C
Rating: 4 out of 5
Easy to apply
Translated reviews
C
Rating: 4 out of 5
Positive experience for the ease of use of the site and the speed of manufacture and delivery. However, I'm disappointed by the iron-on labels, which don't stick very well and wash out.
Translated reviews
L
Rating: 1 out of 5
I never received the labels. Nor was I informed by e-mail that the post had arrived. Where is my parcel?
Translated reviews
A
Rating: 4 out of 5
I've been ordering from this site for years. I would like to see more design choices to decorate the labels. The only drawback is that the shoe labels last only a month before the packaging is changed.
Translated reviews
B
Rating: 1 out of 5
I made a mistake due to a lack of information on my label order. I wanted to iron-on labels for my clothes and ended up with sticky labels that I have no use for.
Translated reviews
K
Rating: 1 out of 5
Labels come off after first wash
E
Rating: 4 out of 5
Wide choice of products for different uses. Already used for my other children and I have renewed the experience.
Translated reviews
W
Rating: 1 out of 5
Delivery times far too long.
Translated reviews
A
Rating: 4 out of 5
The labels are very nice and easy to attach. I can't give 5 stars as Petit Ferdinand uses a delivery system through unreliable points instead of sending to homes. I had a bad experience with the delivery point closest to my home, which I have had to report even to the police. Please make home deliveries at no additional cost.
Translated reviews
A
Rating: 1 out of 5
Disastrous experience it is the second time I order and it arrives after an exhausting request for news Not even if it was a cheap site given the price of things would be the least arrive on time instead it takes months of waiting to receive what bought Really bad experience experienced for several times Very bad site
Translated reviews
A
Rating: 1 out of 5
This site is not even worth one star. I ordered for the second time because I thought it would go well like the first time. Now this time I had a very bad experience. I ordered adhesive labels that were supposed to arrive within 3-10 working days by normal standard letter, then they were supposedly produced again and sent out again by standard letter and I didn't receive them again. For me it is very strange alone that a normal standard letter takes 3-10 working days and with german post if you hack 1-3 working days it means ... well that was the very last time I paid thank god via paypal and thus got my money back.
Translated reviews
Response from Petit-Fernand
Hello, thank you for your review. We sent your order to production a second time on September 10th at our expense. As you can see on your order confirmation, you have chosen the standard delivery. Since production takes 48 hours, your order was shipped on September 11th, less than 48 hours. If you allow 10 working days for delivery, your order should arrive on September 23rd at the latest. As you have requested a refund via Paypal, you will probably receive a free order. We always strive to help our customers as best we can, but we still require respect and courtesy in our email conversation. However, we hope you will enjoy your order. Have a nice day, Elise, EsIstMeins
D
Rating: 4 out of 5
Delivery is a bit long but the labels are great!
Translated reviews
G
Rating: 4 out of 5
The stickers are just great I am satisfied with the stickers I would order the stickers again and again thank you very much ?
Translated reviews
Response from Petit-Fernand
Hello, thank you very much for your comment. We are delighted to have you in our EsIstMeins family and look forward to your next order. ?? Have a nice day, Elise, EsIstMeins
A
Rating: 1 out of 5
I am disappointed with my order. The site is not clear enough when we place an order for the 1st time. I wanted to order labels to stick on the garments, not on the labels already present on the garment! There's no personal interest in ordering personalized labels to stick on a label! I might as well mark the first name directly on the garment label! I've wasted 20 euros and ended up with 100 unusable labels, since they're supposed to be put on a label!
Translated reviews
A
Rating: 1 out of 5
The website advertises that name labels will be produced within 48 hours. It is now day 10 and there is no sign of the labels. Supposedly they have already been delivered. My children's school supplies were not labeled for days. I then ordered elsewhere. Refund at EsistMeins = no reply. NEVER AGAIN
Translated reviews
Response from Petit-Fernand
Hello, If you have selected standard delivery, the production time is 48 hours, not the delivery time. The latter takes 10 days. Please contact us if you would like more information. Have a nice day, Elise, EsIstMeins
J
Rating: 4 out of 5
Nice design, but the writing box is too small and sends a bit long personally. Otherwise good products a little expensive
Translated reviews
L
Rating: 4 out of 5
I'm happy with the labels but a bit disappointed with the caps, they came a bit crooked on both. And the valve doesn't close properly.
Translated reviews
M
Rating: 1 out of 5
I never received anything, I want a refund
Translated reviews
K
Rating: 1 out of 5
My parcel never arrived. I contacted the customer service, no reply. No money back, no new stickers. Awful experience & waste of money. My order number is 4002212495.
C
Rating: 1 out of 5
I am very disappointed. I never received my order.
Translated reviews
V
Rating: 4 out of 5
Easy to customize and order labels
Translated reviews
M
Rating: 1 out of 5
I did not receive my order. I called customer service but they couldn't do anything. I bought another product. Really disappointed for the price there is no quality of service.
Translated reviews
I
Rating: 1 out of 5
I placed an order which unfortunately never arrived and had to complain about it twice. Very sad, there were no errors in the address details and according to Deutsche Post (letter carrier personally known) there was nothing for me.
Translated reviews
Response from Petit-Fernand
Hello, we are sorry that you have not received your order. We have just contacted you to help you. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
E
Rating: 1 out of 5
I never received the mail with the labels.
Translated reviews
G
Rating: 4 out of 5
CONVENIENT LABELS
Translated reviews
A
Rating: 4 out of 5
The design of the labels is exactly what I ordered. The lead time was long (order placed on August 31st and received on September 17th) but as I'm from Switzerland I imagine that's also why. There's a lot of choice on the site and you can make lots of pretty things, I wouldn't hesitate to recommend this site if there are other children ??
Translated reviews
G
Rating: 1 out of 5
You call customer service and it is not available. Order requested on August 13 to a delivery point ... has not arrived ..I send it back and we are 17 September and still nothing and do not answer in customer service ..Very bad the child started school and delivered books and can not label anything with the order and I had to comorar again.
Translated reviews
V
Rating: 4 out of 5
Very good quality, the iron-on labels lasted 1 year. It's a shame I couldn't continue with the same pattern as last year, so that my son could find his way around his things better (it was the blue gingham pattern).
Translated reviews
M
Rating: 1 out of 5
I can't say anything because I never received my order.
Translated reviews
D
Rating: 1 out of 5
Never received my order!
Translated reviews
H
Rating: 4 out of 5
I hadn't received the confirmation but customer service replied very quickly to my email. I find that the iron-on labels don't stick as well as before (as the ones I ordered 3 years ago).
Translated reviews
L
Rating: 4 out of 5
We'd like more choice in colors and patterns, as well as label sizes.
Translated reviews