The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have been buying self-adhesive stickers for school clothes on this website for several years because the experience so far has been very positive. However, this last time it has been a disaster. It is noticeable from the first moment that the quality and sealing of the stickers has changed and they no longer last even one wash. Unfortunately, I will change brands.
Translated reviews
J
JI
Rating: 4 out of 5
I received my order, as agreed the labels correspond to the proposed visuals. I am fully satisfied for the moment
Translated reviews
M
Marie-Emmanuelle Hoareau
Rating: 1 out of 5
Delivery time not respected (1 week wait instead of 24-48h announced on the site). Call to after-sales service was unsuccessful, as there was no answer as to how my order was progressing. Collection made even though no delivery.
Translated reviews
O
Olivia Ledoux
Rating: 1 out of 5
My order was supposedly shipped on September 2 and I still haven't received anything. I contacted customer service on Thursday September 12 and I still have no returns and still haven't received the labels. I'm outraged!
Translated reviews
P
Pauline Saint-Georges
Rating: 1 out of 5
Order forgotten, written to send (obviously 2 times) and not received. I had to place an express order with a competitor and I didn't get what I wanted for back-to-school despite my being booked 1 month in advance.
Translated reviews
M
Myrna Victorin
Rating: 1 out of 5
After a first wash the labels come off disappointed
Translated reviews
A
Anichat Bourhane
Rating: 4 out of 5
Transparency during the ordering process. You get a picture of the product before you receive it.
Translated reviews
S
Sarah Solvet
Rating: 4 out of 5
The labels are very good but we paid 999 for delivery to get them in 48h but we got them in 72h! Really disappointed!
Translated reviews
M
Marion
Rating: 1 out of 5
I never received my order
Translated reviews
C
Chris
Rating: 4 out of 5
Good quality, beautiful colors, conforms to the image...?
Translated reviews
I
Invité
Rating: 4 out of 5
Satisfied with my order
Translated reviews
C
Chakib
Rating: 1 out of 5
To this day I am still waiting for the order, no way to contact customer service.
Translated reviews
S
Séverine Metgy
Rating: 1 out of 5
Still haven't received the labels
Translated reviews
B
Bboutique
Rating: 1 out of 5
Your labels are great Only I feel a bit cheated by your way of doing things. Thanks to a purchase at La Redoute, I received an e-mail saying that I was entitled to 20 labels for free, paying only 6 for postage. Yesterday I go on your site and I see that 10 labels cost 3 and free shipping. So that's not very honest.
Translated reviews
W
WILLIAM TRIQUET
Rating: 1 out of 5
Very good delivery time.
Translated reviews
I
Inconnu
Rating: 1 out of 5
In this case, no opinion because I simply never received the labels I ordered?
Translated reviews
L
LAURENCE
Rating: 1 out of 5
Order received quite late. Embroidered bag for the start of the new school year for my daughter. The bag lasted 2 days and then the strap broke. Really poor quality. I'm still waiting for the site to get back to me for a refund.
Translated reviews
A
Alzira Simon
Rating: 4 out of 5
Fast delivery, but I'm waiting for the result after washing.
Translated reviews
S
Sophie Matrat
Rating: 1 out of 5
Not received!!!
Translated reviews
Z
Z.
Rating: 4 out of 5
My experience was positive and I'm pleased with the "chequebook" product I received. The only downside, which made me decide not to give it 5 stars, is that the choice of designs is a little limited.
Translated reviews
N
N.A.
Rating: 1 out of 5
The labels don't stand up to washing, and after the first machine (at 30 degrees), they ended up in the drum. Very disappointed with this purchase
Translated reviews
S
Stephanie Pasqualini
Rating: 4 out of 5
Yes, I recommend
Translated reviews
M
michel Simons
Rating: 4 out of 5
easy fast efficient
Translated reviews
L
Laura C.
Rating: 1 out of 5
Order No. 3001355242. They took a good 12 days to arrive (unacceptable time), a full 2 days after school started, and since they were labels for school supplies, they were totally useless. I was forced to turn to another site, fortunately much faster in delivery. I absolutely do not recommend the purchase
Translated reviews
Response from Petit-Fernand
Dear Laura, Thank you for contacting us and we sincerely regret the inconvenience regarding the delivery time of your order No. 3001355242. However, we would like to emphasize that the delays in mail delivery are not our fault. We clearly state on our website that the preparation time is 48 hours and that shipment can take up to 10 working days. From your report, it therefore appears that your order arrived at its destination within the stipulated time. We fully understand the frustration caused by the situation, especially at such an important time as the start of school, and we apologize for the inconvenience. Your comments are valuable and will help us improve our service in the future. We thank you for your feedback and look forward to serving you better in the future. Clare, Petit-Fernand
A
Adeline Lorjou
Rating: 4 out of 5
Fast, free shipping with Gémo
Translated reviews
M
Marlene Suarez Nicot
Rating: 1 out of 5
I received the labels. When I received them, I thought they were of good quality and well presented. Since then, they've been falling off my son's clothes one by one. They don't hold and I'm disappointed.
Translated reviews
Response from Petit-Fernand
Hello, I have just contacted you privately regarding your label order. I understand your disappointment with this problem, as it is quite abnormal for labels to come unstuck. We pride ourselves on the quality of our products, and I want to make sure that we find a solution for you quickly. Thank you again for your patience and trust. The C-MonEtiquette team
A
AHe
Rating: 4 out of 5
Hello, the order did not arrive at first. It was kindly restored and dispatched free of charge. Then the 2 deliveries did arrive. I regret that it took so long for us to receive the labels (about 3-4 weeks in total). I find that the labels are difficult to remove from the packaging and are printed too close to the center of the packaging. Otherwise everything is fine, thank you! VG Audrey
Translated reviews
Response from Petit-Fernand
Thank you for your review. We are very sorry that our products are causing you problems. We have just contacted you to get more information about this. Have a nice day, Elise, EsIstMeins
M
Mazzantini M.
Rating: 1 out of 5
Order never arrived for 2 times
Translated reviews
H
Houda
Rating: 1 out of 5
Order placed on 30/08 and still nothing. Two shipments and two reshipments. Customer service not very responsive. Do not recommend at all.
Translated reviews
Response from Petit-Fernand
Hello, I am very sorry for the inconvenience you have experienced with the delivery of your order. We have received some feedback from the postal service, and we fully understand your frustration with this situation. We would like to assure you that we are just as inconvenienced by this setback as you are. Unfortunately, we have no control over postal delays and problems. We do our utmost to ensure fast and reliable delivery, but we are dependent on the performance of the carriers.
C
cliente 1763
Rating: 1 out of 5
The colors do not show all the information of the name of the label well.
Translated reviews
L
Laurie Calatayud
Rating: 4 out of 5
Very easy-to-use application. Fair cost Small negative point: you have to switch to 2 lines after a certain number of letters.
Translated reviews
J
JMB666
Rating: 4 out of 5
Prompt receipt of order
C
Cristina Garcia Casado
Rating: 1 out of 5
I have glued with an iron and all the labels have come off without washing them.
Translated reviews
L
LA
Rating: 4 out of 5
Very good product and fast delivery.
Translated reviews
L
lindsayD
Rating: 4 out of 5
very good quality very good quality of the labels but a little difficult to cut out and peel off to put on the clothes otherwise nothing to say wash-wise it doesn't move
Translated reviews
F
FRANCINE FREYBERGER
Rating: 4 out of 5
Good quality
Translated reviews
E
Emmanuelle
Rating: 1 out of 5
I ordered labels, a gourd and a snack box. Two weeks after school and parts of my daughter's name are already missing (2 letters out of 4... ). The Snow Queen drawing is also missing. My 6-year-old daughter doesn't use her water bottle very much. Washing is done by hand. It would have been better to apply a protective coating to the decorative stickers. After all, they're just stickers stuck on the bottles. I really expected a higher quality product, given the purchase price. This was my first and last order with you. I wanted to change this year but I would have had to stay with your competitors.
Translated reviews
Response from Petit-Fernand
Hello, We're very sorry about the problems you've had with the gourd. This is definitely not the quality we want to offer our customers, especially after such a short use. We will analyze what may have happened and take the necessary steps to remedy the situation. Your satisfaction is important to us and we are here to help you. Have a nice day, The C-MonEtiquette team
K
Kadidiatou TRAORE
Rating: 4 out of 5
Happy with my order
Translated reviews
C
customer
Rating: 4 out of 5
Nickel the ironing the label remains always readable thank you for the directions for use it is my second purchase with the episode of back to school for each child in my family
Translated reviews
C
CHINIARD JEAN LOUIS PATRICK
Rating: 4 out of 5
The products are of quality but the delivery is a problem: same delivery times (2 to 4 days) free if delivered at home but paying delivered at the post office!!!! Find the error!
Translated reviews
We use cookies for audience measurement and improving user experience.
English 