Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 56 801 published reviews

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 1 and 4 stars

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Gül S.
Rating: 4 out of 5
The stickers are just great I am satisfied with the stickers I would order the stickers again and again thank you very much ?
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Response from Petit-Fernand
Hello, thank you very much for your comment. We are delighted to have you in our EsIstMeins family and look forward to your next order. ?? Have a nice day, Elise, EsIstMeins
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Andréa Travard
Rating: 1 out of 5
I am disappointed with my order. The site is not clear enough when we place an order for the 1st time. I wanted to order labels to stick on the garments, not on the labels already present on the garment! There's no personal interest in ordering personalized labels to stick on a label! I might as well mark the first name directly on the garment label! I've wasted 20 euros and ended up with 100 unusable labels, since they're supposed to be put on a label!
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Avesta S.
Rating: 1 out of 5
The website advertises that name labels will be produced within 48 hours. It is now day 10 and there is no sign of the labels. Supposedly they have already been delivered. My children's school supplies were not labeled for days. I then ordered elsewhere. Refund at EsistMeins = no reply. NEVER AGAIN
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Response from Petit-Fernand
Hello, If you have selected standard delivery, the production time is 48 hours, not the delivery time. The latter takes 10 days. Please contact us if you would like more information. Have a nice day, Elise, EsIstMeins
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Julia
Rating: 4 out of 5
Nice design, but the writing box is too small and sends a bit long personally. Otherwise good products a little expensive
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Luisa Sosa
Rating: 4 out of 5
I'm happy with the labels but a bit disappointed with the caps, they came a bit crooked on both. And the valve doesn't close properly.
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Miriana A.
Rating: 1 out of 5
I never received anything, I want a refund
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Katrin K.
Rating: 1 out of 5
My parcel never arrived. I contacted the customer service, no reply. No money back, no new stickers. Awful experience & waste of money. My order number is 4002212495.
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Client(E)
Rating: 1 out of 5
I am very disappointed. I never received my order.
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Valaythen Melanie
Rating: 4 out of 5
Easy to customize and order labels
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Melanie
Rating: 1 out of 5
I did not receive my order. I called customer service but they couldn't do anything. I bought another product. Really disappointed for the price there is no quality of service.
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Ir
Rating: 1 out of 5
I placed an order which unfortunately never arrived and had to complain about it twice. Very sad, there were no errors in the address details and according to Deutsche Post (letter carrier personally known) there was nothing for me.
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Response from Petit-Fernand
Hello, we are sorry that you have not received your order. We have just contacted you to help you. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Esperanca Lubota Malila
Rating: 1 out of 5
I never received the mail with the labels.
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Guerrieri L.
Rating: 4 out of 5
CONVENIENT LABELS
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Aline
Rating: 4 out of 5
The design of the labels is exactly what I ordered. The lead time was long (order placed on August 31st and received on September 17th) but as I'm from Switzerland I imagine that's also why. There's a lot of choice on the site and you can make lots of pretty things, I wouldn't hesitate to recommend this site if there are other children ??
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Guacimara Guillén Albertos
Rating: 1 out of 5
You call customer service and it is not available. Order requested on August 13 to a delivery point ... has not arrived ..I send it back and we are 17 September and still nothing and do not answer in customer service ..Very bad the child started school and delivered books and can not label anything with the order and I had to comorar again.
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Viel Emily
Rating: 4 out of 5
Very good quality, the iron-on labels lasted 1 year. It's a shame I couldn't continue with the same pattern as last year, so that my son could find his way around his things better (it was the blue gingham pattern).
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Maria
Rating: 1 out of 5
I can't say anything because I never received my order.
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Dafni Teleioni
Rating: 1 out of 5
Never received my order!
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Hortense Melchior
Rating: 4 out of 5
I hadn't received the confirmation but customer service replied very quickly to my email. I find that the iron-on labels don't stick as well as before (as the ones I ordered 3 years ago).
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Llyne
Rating: 4 out of 5
We'd like more choice in colors and patterns, as well as label sizes.
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Leibz
Rating: 1 out of 5
I have been buying self-adhesive stickers for school clothes on this website for several years because the experience so far has been very positive. However, this last time it has been a disaster. It is noticeable from the first moment that the quality and sealing of the stickers has changed and they no longer last even one wash. Unfortunately, I will change brands.
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Ji
Rating: 4 out of 5
I received my order, as agreed the labels correspond to the proposed visuals. I am fully satisfied for the moment
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Marie-Emmanuelle Hoareau
Rating: 1 out of 5
Delivery time not respected (1 week wait instead of 24-48h announced on the site). Call to after-sales service was unsuccessful, as there was no answer as to how my order was progressing. Collection made even though no delivery.
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Olivia Ledoux
Rating: 1 out of 5
My order was supposedly shipped on September 2 and I still haven't received anything. I contacted customer service on Thursday September 12 and I still have no returns and still haven't received the labels. I'm outraged!
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Pauline Saint-Georges
Rating: 1 out of 5
Order forgotten, written to send (obviously 2 times) and not received. I had to place an express order with a competitor and I didn't get what I wanted for back-to-school despite my being booked 1 month in advance.
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Myrna Victorin
Rating: 1 out of 5
After a first wash the labels come off disappointed
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Anichat Bourhane
Rating: 4 out of 5
Transparency during the ordering process. You get a picture of the product before you receive it.
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Sarah Solvet
Rating: 4 out of 5
The labels are very good but we paid 999 for delivery to get them in 48h but we got them in 72h! Really disappointed!
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Marion
Rating: 1 out of 5
I never received my order
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Chris
Rating: 4 out of 5
Good quality, beautiful colors, conforms to the image...?
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Invité
Rating: 4 out of 5
Satisfied with my order
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Chakib
Rating: 1 out of 5
To this day I am still waiting for the order, no way to contact customer service.
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Séverine Metgy
Rating: 1 out of 5
Still haven't received the labels
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Bboutique
Rating: 1 out of 5
Your labels are great Only I feel a bit cheated by your way of doing things. Thanks to a purchase at La Redoute, I received an e-mail saying that I was entitled to 20 labels for free, paying only 6 for postage. Yesterday I go on your site and I see that 10 labels cost 3 and free shipping. So that's not very honest.
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William Triquet
Rating: 1 out of 5
Very good delivery time.
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Inconnu
Rating: 1 out of 5
In this case, no opinion because I simply never received the labels I ordered?
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Laurence
Rating: 1 out of 5
Order received quite late. Embroidered bag for the start of the new school year for my daughter. The bag lasted 2 days and then the strap broke. Really poor quality. I'm still waiting for the site to get back to me for a refund.
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Alzira Simon
Rating: 4 out of 5
Fast delivery, but I'm waiting for the result after washing.
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Sophie Matrat
Rating: 1 out of 5
Not received!!!
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Z.
Rating: 4 out of 5
My experience was positive and I'm pleased with the "chequebook" product I received. The only downside, which made me decide not to give it 5 stars, is that the choice of designs is a little limited.
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