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N
Rating: 1 out of 5
The labels don't stand up to washing, and after the first machine (at 30 degrees), they ended up in the drum. Very disappointed with this purchase
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 801 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 1 and 4 stars
Reset filtersS
Rating: 4 out of 5
Yes, I recommend
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M
Rating: 4 out of 5
easy fast efficient
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L
Rating: 1 out of 5
Order No. 3001355242. They took a good 12 days to arrive (unacceptable time), a full 2 days after school started, and since they were labels for school supplies, they were totally useless. I was forced to turn to another site, fortunately much faster in delivery. I absolutely do not recommend the purchase
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Response from Petit-Fernand
Dear Laura, Thank you for contacting us and we sincerely regret the inconvenience regarding the delivery time of your order No. 3001355242. However, we would like to emphasize that the delays in mail delivery are not our fault. We clearly state on our website that the preparation time is 48 hours and that shipment can take up to 10 working days. From your report, it therefore appears that your order arrived at its destination within the stipulated time. We fully understand the frustration caused by the situation, especially at such an important time as the start of school, and we apologize for the inconvenience. Your comments are valuable and will help us improve our service in the future. We thank you for your feedback and look forward to serving you better in the future. Clare, Petit-Fernand
A
Rating: 4 out of 5
Fast, free shipping with Gémo
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M
Rating: 1 out of 5
I received the labels. When I received them, I thought they were of good quality and well presented. Since then, they've been falling off my son's clothes one by one. They don't hold and I'm disappointed.
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Response from Petit-Fernand
Hello, I have just contacted you privately regarding your label order. I understand your disappointment with this problem, as it is quite abnormal for labels to come unstuck. We pride ourselves on the quality of our products, and I want to make sure that we find a solution for you quickly. Thank you again for your patience and trust. The C-MonEtiquette team
A
Rating: 4 out of 5
Hello, the order did not arrive at first. It was kindly restored and dispatched free of charge. Then the 2 deliveries did arrive. I regret that it took so long for us to receive the labels (about 3-4 weeks in total). I find that the labels are difficult to remove from the packaging and are printed too close to the center of the packaging. Otherwise everything is fine, thank you! VG Audrey
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Response from Petit-Fernand
Thank you for your review. We are very sorry that our products are causing you problems. We have just contacted you to get more information about this. Have a nice day, Elise, EsIstMeins
M
Rating: 1 out of 5
Order never arrived for 2 times
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H
Rating: 1 out of 5
Order placed on 30/08 and still nothing. Two shipments and two reshipments. Customer service not very responsive. Do not recommend at all.
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Response from Petit-Fernand
Hello, I am very sorry for the inconvenience you have experienced with the delivery of your order. We have received some feedback from the postal service, and we fully understand your frustration with this situation. We would like to assure you that we are just as inconvenienced by this setback as you are. Unfortunately, we have no control over postal delays and problems. We do our utmost to ensure fast and reliable delivery, but we are dependent on the performance of the carriers.
C
Rating: 1 out of 5
The colors do not show all the information of the name of the label well.
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L
Rating: 4 out of 5
Very easy-to-use application. Fair cost Small negative point: you have to switch to 2 lines after a certain number of letters.
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J
Rating: 4 out of 5
Prompt receipt of order
C
Rating: 1 out of 5
I have glued with an iron and all the labels have come off without washing them.
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L
Rating: 4 out of 5
Very good product and fast delivery.
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L
Rating: 4 out of 5
very good quality very good quality of the labels but a little difficult to cut out and peel off to put on the clothes otherwise nothing to say wash-wise it doesn't move
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F
Rating: 4 out of 5
Good quality
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E
Rating: 1 out of 5
I ordered labels, a gourd and a snack box. Two weeks after school and parts of my daughter's name are already missing (2 letters out of 4... ). The Snow Queen drawing is also missing. My 6-year-old daughter doesn't use her water bottle very much. Washing is done by hand. It would have been better to apply a protective coating to the decorative stickers. After all, they're just stickers stuck on the bottles. I really expected a higher quality product, given the purchase price. This was my first and last order with you. I wanted to change this year but I would have had to stay with your competitors.
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Response from Petit-Fernand
Hello, We're very sorry about the problems you've had with the gourd. This is definitely not the quality we want to offer our customers, especially after such a short use. We will analyze what may have happened and take the necessary steps to remedy the situation. Your satisfaction is important to us and we are here to help you. Have a nice day, The C-MonEtiquette team
K
Rating: 4 out of 5
Happy with my order
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C
Rating: 4 out of 5
Nickel the ironing the label remains always readable thank you for the directions for use it is my second purchase with the episode of back to school for each child in my family
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C
Rating: 4 out of 5
The products are of quality but the delivery is a problem: same delivery times (2 to 4 days) free if delivered at home but paying delivered at the post office!!!! Find the error!
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B
Rating: 4 out of 5
Unfortunately I had the wrong order delivered. This was dealt with quickly and the correct labels where delivered promptly.
B
Rating: 4 out of 5
Customizable labels to appeal to children, easy to use, fair price.
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A
Rating: 4 out of 5
Fast shipping, handy label booklet
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V
Rating: 1 out of 5
Order placed on August 28 spent 14 euros parcel never arrived! You are real thieves And good thing I needed them for the beginning of school
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Response from Petit-Fernand
Dear Valencia, We are sincerely sorry for the situation you described regarding your order placed on August 28. We have already sent you an email to provide assistance, but have not received a response. We will contact you again to help you resolve the problem as soon as possible. Please respond to our communication so that we can proceed quickly and provide you with the support you need. Thank you for your understanding. Clare, Petit-Fernand
C
Rating: 4 out of 5
I am satisfied with my order. Efficient for clothes as well as shoes. I recommend it.
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D
Rating: 4 out of 5
I would have put 5 stars if it weren't for the problem with the custom water bottle. Let me explain. I purchased this custom water bottle which arrived on time. Upon opening the package, I noticed right away a bulge to one of the designs that already from the first wash (by hand and with a soft sponge) was more ruined. In a short time the other designs were also ruined. Customer service, however, was prompt and very kind and refunded me apologizing for the inconvenience since there was a problem from the beginning. Other than that the water bottle is beautiful and easy to use. Regardless I recommend the product. I put 4 stars only for this small problem but otherwise I can't complain!
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S
Rating: 4 out of 5
This is my first order and I was pleasantly surprised; the finish is identical to what I ordered; the notebook format is very practical and delivery is very fast.
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B
Rating: 4 out of 5
Fast order processing and follow-up
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N
Rating: 4 out of 5
The shipping really took forever ^^
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Response from Petit-Fernand
Hello, thank you for your review. Your order was delivered to you within four days of dispatch. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
K
Rating: 4 out of 5
So far so good they've stayed stuck on really well even been in washer and dryer and still stayed on I will buy more nxt year .
Y
Rating: 1 out of 5
Paid extra for fast delivery and it took 12 days. Never again
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Response from Petit-Fernand
Hello, we are very sorry about this. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. Have a nice day, Elise, EsIstMeins
M
Rating: 1 out of 5
Easy ordering. Delivery on time. Only objection: product quality. I bought sticky labels for clothes. They all came off after the 1st wash.
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Response from Petit-Fernand
Hello, I've just contacted you privately. We are sorry to learn that the labels do not hold after the first wash. This is totally abnormal. In order to better understand what could have happened, could you send us photos of the labels concerned? Thank you for your feedback. The C-MonEtiquette team
S
Rating: 4 out of 5
Easy-to-use site, fast delivery, attractive labels. Now it remains to be seen how long it will last!
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C
Rating: 1 out of 5
Very disappointed, I even wrote an email directly to the site, the gourd leaks my granddaughter can not even take it she has used twice. Very disappointed, I even asked for a refund or commercial gesture and no answer.
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Response from Petit-Fernand
Hello Virginie, We're very sorry for the inconvenience you've experienced with your order. Please note that we have already refunded your purchase in full on 12/09, as indicated in our previous exchanges. The C-MonEtiquette team
E
Rating: 4 out of 5
Beautiful product but not convinced they are going to work long term. First wash already lost a couple of labels
T
Rating: 1 out of 5
You insist on having my opinion but I've already asked you to stop the emails 2 times. Terrible experience.
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Response from Petit-Fernand
Hello, We're sorry to hear that you've had a negative experience with our communications. We will immediately stop sending our automated emails and apologize for any inconvenience. The C-MonEtiquette team
J
Rating: 1 out of 5
Ordering express on Friday at 9.90 and having it delivered on Wednesday... that's a steal. Still, the product is of high quality.
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G
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello, I have just contacted you privately regarding your non-received order. We fully understand your frustration and will resolve this issue as soon as possible. The C-MonEtiquette team
C
Rating: 4 out of 5
Customer care and follow-up
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A
Rating: 1 out of 5
I ordered labels to have them for back to school and I never received them. After several calls telling me that it could take up to 10 days to receive them, I was reimbursed. So I didn't get to see the quality of these labels and I'm disappointed.
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Response from Petit-Fernand
Hello, We're very sorry to hear that you didn't receive your labels in time for the start of the new school year, and we fully understand your disappointment. We have taken your situation into account and hope that, despite this incident, you will consider contacting us again in the future. The C-MonEtiquette team