The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Beautiful customizable labels with choice of colors and patterns. Clean, intuitive website. Order received promptly, and receiving the labels in a booklet is great. The downside is that there aren't enough self-adhesive clothing labels in the kit.
Translated reviews
A
Anna H
Rating: 4 out of 5
The labels are great.
Translated reviews
V
Victoria
Rating: 4 out of 5
It's a nice sticker, doesn't come off . Just slow delivery
M
Marie-A.
Rating: 1 out of 5
Order never received
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that your delivery has been delayed. We will contact you directly to discuss the situation and find a suitable solution. Your satisfaction is our priority, and we want to make sure that everything is resolved satisfactorily. Thank you for your patience and understanding.
N
Noémie
Rating: 4 out of 5
Surprised to receive the gourd with stickers. I was worried about the quality. But so far so good.
Translated reviews
M
Milaisy Gutiérrez
Rating: 4 out of 5
I had problems with the shipment, but I got my money back, I will make a new one to see if I have luck, but I have never had a problem and I have been ordering with you for years.
Translated reviews
S
Sabrina Vasset
Rating: 1 out of 5
Hello, all the labels come off after 2 or 3 washes.
Translated reviews
Response from Petit-Fernand
Hello , We find it unusual that you have encountered a problem with the label quality of your order. We understand your frustration and would like to resolve this issue as soon as possible. Please contact our customer service department. We'll be happy to help you find a solution tailored to your needs and offer you the support you need to resolve this situation.
M
Magaly Ribagnac
Rating: 4 out of 5
Beautiful labels that match the ones I asked for.
Translated reviews
E
Elodie Charron
Rating: 1 out of 5
Deadline not met, I ordered on August 21 and received on September 05 after the start of the school year. I no longer have any use for them as I had to buy others.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that your order arrived after the start of the school year. Our delivery times are calculated in working days, and we make every effort to meet these deadlines. However, we cannot always control postal delays. The C-MonEtiquette team
M
ML
Rating: 1 out of 5
Very very long delivery 15 days since I ordered and I still have nothing.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry for the delay in delivery that you have experienced. We fully understand that a 15-day wait is unacceptable. We will contact you today to resolve this issue and find a quick solution. Your satisfaction is very important to us, and we will do our utmost to rectify this situation. Thank you for informing us, and we apologize for any inconvenience caused.
R
Roxane Beugger
Rating: 1 out of 5
Delivery and order ok, even if the stopper ordered was no longer available and had to be changed. On the other hand, we ordered water bottles and the name disappeared less than a week later, without having rubbed them or put them in the dishwasher. mediocre quality.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you're disappointed with the quality of your water bottles. It is unacceptable for the name to fade so quickly, especially without being scrubbed or put in the dishwasher. We fully understand your frustration and would like to resolve this issue. We will contact you directly to discuss the situation in detail and find a solution that works for you. Thank you for sharing your experience with us, and we apologize for the inconvenience.
L
Line
Rating: 4 out of 5
Very commercial and understanding due to a problem with the delivery of the labels.
Translated reviews
M
Mum O.
Rating: 4 out of 5
Easy ordering process
G
Gaelle Lastere
Rating: 1 out of 5
After three years of ordering from you without any problems, this year it's a disaster. I've had three orders: one with badly cut labels and two that got lost. The parcels are not tracked, so I have to wait to send them back. When I receive it, it's not the right design and I'm still waiting for one for an order placed on August 20. Back to school was a week ago and I had to order elsewhere. Very nice customer service but they can't do anything and won't even refund my order. I am very very disappointed and will not be ordering again.
Translated reviews
Response from Petit-Fernand
Hello, We understand that you have finally received your order. We sincerely hope that, despite the delivery problems encountered, you are satisfied with the products you have received. The C-MonEtiquette team
A
ACT
Rating: 1 out of 5
1st week of school, 1st washings and all the iron-on clothing labels are gone. I don't recommend it at all.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you've had problems with our iron-on labels. We don't understand why the labels came off after only a week's use. Your satisfaction is very important to us, and we would like to solve this problem. We invite you to contact us directly so that we can examine the situation in more detail and find an appropriate solution The C-MonEtiquette team
C
Claire
Rating: 1 out of 5
I ordered labels on August 23rd for my child's return to CP. Guaranteed delivery before the start of the school year (supposedly...) to be sure of receiving them on time, we even opted for accelerated delivery. Result: labels arrived 4 days after school started! I had to rush off to find another way of labeling all her things, because it was compulsory. And last year, same problem! My order was lost and therefore also received late. HONEST!
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry to hear that you have experienced problems with the delivery of your labels. We understand how stressful this must have been, especially with the start of an important new school year. We would like to apologize for the delay in delivery, despite the choice of expedited delivery. We have taken note of your comments and will work to prevent this kind of situation from recurring in the future.
E
Elodie DUPELIN
Rating: 4 out of 5
The labels are perfect as usual. This year I took the personalized water bottle. Unfortunately, it leaks even though it's tightly closed, but every time I do, my school bag gets soaked.
Translated reviews
K
Khaoula
Rating: 4 out of 5
Quality products Delivery a little long
Translated reviews
C
client(e)
Rating: 4 out of 5
Very happy with my order, but I had selected the gourd with the two types of stoppers and on receipt there was only one. I had to recommend the missing stopper. Otherwise good quality products, the children are delighted.
Translated reviews
H
Holly
Rating: 1 out of 5
Always used Petit-fernand for my name labels. Unfortunately this time, the quality was poor. Very pixelated the name isn't a clear print. I did request a refund or a re-print. They offered a re-print but it arrived the same poor quality.
Response from Petit-Fernand
Hello Holly, We're sorry your renewal order was unsatisfactory. As we got no response from you after sending you new labels, we assumed everything went well. Could you contact our customer support so that we can help you? Have a wonderful day!
B
b.celine
Rating: 4 out of 5
As usual, I always order labels from this site. So far, no problems to report, except on my last order when the color requested was not the right one. The bright pink is now a violet pink. Customer service was very responsive, but the error recurred... too bad.
Translated reviews
O
Ophelie
Rating: 1 out of 5
I made a first order which never arrived. Lost by Chronopost. I had to contact the c mon étiquette service. I was then offered a new order which also never arrived. This time it wasn't Chronopost but c mon étiquette who never sent my new order. After 20 days of waiting for all this, I found myself without an order and without the labels before my children went back to school. I don't recommend this site at all.
Translated reviews
Response from Petit-Fernand
Hello, We completely understand your dissatisfaction and we are sincerely sorry for the inconvenience. We have found a solution to resolve the problem, and we hope that this will meet your expectations. We regret this bad experience and hope that it will not prevent you from returning to our services in the future. Your satisfaction is very important to us, and we are determined to offer you a better service.
A
Alison A.
Rating: 1 out of 5
My order was dispatched on 23/08/2024. As of 06/09/2024, it is in "Delivered" status, but I still haven't received anything.
Translated reviews
Response from Petit-Fernand
Hello, Following our telephone conversation two days ago, we are delighted to have been able to resolve the problem. As agreed, we have returned your order. We sincerely hope that you will be fully satisfied with your order. Yours faithfully
M
Marion Denuit
Rating: 1 out of 5
I never received my order
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. The C-MonEtiquette team
C
Coralie Philippe
Rating: 1 out of 5
I have not received my parcel. I notified a change of address and was told it was taken care of. Products that I didn't order came with it. I won't be ordering again as I can't find my parcel.
Translated reviews
Response from Petit-Fernand
Hello, thank you for your feedback. In order to better understand the problem you are experiencing and to be able to help you in the best possible way, we have contacted you by email. Please do not hesitate to reply so that we can find a solution quickly. We look forward to helping you resolve this situation. The C-MonEtiquette team
E
Envy L.
Rating: 1 out of 5
Order number 4002167249 I have tried to email, instagram, Facebook. I've been ignored on all platforms. Order never arrived, day 12 now! Will have to dispute with PayPal.
Response from Petit-Fernand
Hello Zalihe, Sorry we took so long to answer your email, we were completely swarmed with messages this past week. We hope the solution we gave you was satisfactory. Have a wonderful day!
A
Adrianne E.
Rating: 4 out of 5
The stickers are great quality and are durable. The only issue I'm having is trying to take them off the backing. They must not have been cut properly or something as I've ruined a few labels trying to remove them from the backing.
G
GG
Rating: 4 out of 5
Quality product
Translated reviews
L
Lisa
Rating: 4 out of 5
Seem to be stuck well to the garments, although they have only been washed once. They were sooo tricky to remove from the sticker sheet though
B
Bea Figueira
Rating: 1 out of 5
The service, the communication and the packaging of the product, the prices they have are not equivalent to any of the processes of this company, the first and last time I will buy.
Translated reviews
Response from Petit-Fernand
Hello, We are sincerely sorry to read your message. Our Customer Service Department is available to help you with your order. You can contact us through our contact form with your order number. Hello, Camille Petit-Fernand
M
Marie
Rating: 1 out of 5
I've never seen anything like this! I've been waiting for my order for over two weeks! I will never order from them again! It looks like a scam!
Translated reviews
Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full on 06/09, as indicated in our previous correspondence. We understand your frustration with delivery times, but unfortunately this is beyond our control. We would like to assure you that we are in no way a scam, and we do our utmost to offer a transparent and reliable service to our customers. The C-MonEtiquette team
C
Charlene Beaudet
Rating: 1 out of 5
Hello, I never received the labels! Ordered around August 20-22. Serious business as usual. I am very pleased and can only recommend labels elsewhere! Too bad.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. Sincerely, The C-MonEtiquette team
A
Aurélia LEMOSY
Rating: 4 out of 5
Fast, efficient, simple. Every year I order and I'm satisfied with my purchase.
Translated reviews
E
Esther
Rating: 4 out of 5
Good quality
Translated reviews
M
Martina N.
Rating: 4 out of 5
The stickers are great! The postal delivery took a very long time.
Translated reviews
Response from Petit-Fernand
Hello, thank you very much for your great review! Have a nice day, ? Elise, ItIsMine
E
Elodie
Rating: 4 out of 5
The labels conform to the site description.
Translated reviews
P
Perrine Robin
Rating: 1 out of 5
I never received the labels I ordered, the site was supposed to send me new ones, after 8 days still nothing..... The children went back to school a week ago, the initial order was placed on 12/08.... In short, very disappointed
Translated reviews
Response from Petit-Fernand
Hello, We are sorry that you did not receive your order as expected. After being informed of the situation, we immediately took the necessary measures and returned your order. Thank you for your understanding, and please do not hesitate to contact us if you have any further questions or needs. Sincerely, The C-MonEtiquette Team
P
Patricia Mena Garcia
Rating: 1 out of 5
The delivery was terrible, they delivered it to the wrong address and then took it to a seur point outside my city, where I had to go and pick it up.
Translated reviews
Response from Petit-Fernand
Hello Patricia, We are very sorry for this incident with the delivery of your order and we apologize on behalf of SEUR? However, we hope that everything is to your liking as far as our products are concerned ! Good morning, Camille Petit-Fernand
S
sandra ribé
Rating: 1 out of 5
I never received my order! Since it was a non-tracked delivery I don't know where it is...
Translated reviews
Response from Petit-Fernand
Hello Sandra, Thank you very much for your patience and kindness in this situation. We are very sorry that you did not receive your original order. As agreed, we quickly reshipped to ensure that you received your items. Please do not hesitate to contact us should you have any questions or require further assistance. The C-MonEtiquette team
A
AD
Rating: 1 out of 5
I received the wrong labels and 7 days later I still haven't heard back from customer service.
Translated reviews
Response from Petit-Fernand
Hello Audrey, Thank you for your feedback. We are truly sorry for the order reversal error you encountered. As soon as we were informed, we immediately took steps to return the correct order to you. We understand that this may have caused some inconvenience, and we are doing everything we can to prevent this from happening again. Thank you for your patience and understanding. Sincerely, The C-MonEtiquette team
We use cookies for audience measurement and improving user experience.
English 