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C
Rating: 4 out of 5
very good product, very useful, products vary
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 809 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
I paid extra to have tracking of the shipment. I had to contact customer service because the shipment has not yet been delivered and twice they replied that there is no tracking for my shipment. Very disappointed to have paid for a service that in fact was not given to me!!! ***Update of 13/09*** the company provided me with Italian tracking and apologized as the previous emails were automatic replies. The shipment arrived yesterday as they were responding to me. The product looks nice and neat and lives up to expectations. Aside from the hiccup, I would say that for the expense incurred the customer service is attentive.
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C
Rating: 1 out of 5
Since I placed the order on August 12, it has not arrived yet. I have complained 20 times. A disgrace.
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C
Rating: 4 out of 5
Price a little too high. That's why I don't give it the highest rating.
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S
Rating: 4 out of 5
The only drawback is that the label has to be glued to another label to withstand washing. Otherwise perfect
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C
Rating: 4 out of 5
beautiful quality
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J
Rating: 4 out of 5
The product is small compared to the image, a little disappointed with the size, otherwise the rest is fine.
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M
Rating: 1 out of 5
Forget water bottles, 2 purchases, at different times. The surface layer flakes off after 2-3 uses, at the neck, your child ends up ingesting it and the structure of the bottle is altered. The first time they told me it had never happened, and told me to recommend one, entirely at my own expense, not even a rebate, the second time it must have been that too, never happened.... Exactly the same thing on the second use. Use which consists of placing it on a table all day long. No dishwasher, I might add.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem with your water bottles. We are very surprised by this and would like to help you resolve the situation quickly. To do so, we invite you to contact our customer service department as soon as possible and provide photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
N
Rating: 4 out of 5
Very pretty and high quality water bottles. My only regret is that the straw bottle is a bit complicated to open for a 4 year old...it's not that logical and it leaks when you open it upside down. I also ordered 2 logs for the schoolbag, very pretty, but it's a shame they don't come with a little thread to hang them on. As for the labels, they're perfect - you can't really tell the size on the web, and in the back-to-school pack I'm missing labels for pencils and felt-tips.
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D
Rating: 1 out of 5
First I received labels that weren't mine, then I was told to send back the right ones, which I never received! I called you and was told that they had "forgotten" to send them back to me. Here they confirmed that they were sending them back to me and still nothing, no confirmation e-mail as you told me".
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Response from Petit-Fernand
Hello, We would like to inform you that your order was returned yesterday and we have provided you with a tracking number so that you can trace it without any worries. We hope that this time it will arrive as soon as possible. Please do not hesitate to contact us to confirm receipt of your order. Have a nice day, The C-MonEtiquette team
J
Rating: 4 out of 5
Labels received promptly but colors a little faded
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F
Rating: 1 out of 5
Order shown as delivered but not received.
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Response from Petit-Fernand
Hello, We have contacted you to help you resolve this issue. Rest assured that we will do our best to find a solution that suits you. The C-MonEtiquette team looks forward to hearing from you.
P
Rating: 4 out of 5
Perfect personalized water bottle, very pretty and very functional for my 2 1/2 year old little boy. First batch of labels arrived in the name of another child. I called customer service again and they sent me back the right batch of labels 10 days later. Too bad they arrived after school started. The labels are very pretty, my son loves them with the little gorilla.
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M
Rating: 4 out of 5
Very good value for money. The self-adhesive labels for clothing are great, they hold up through many washes. The labels for equipment are also good. Delivery is very fast. The choice is varied. I've been buying them for my 2 boys for several years now and I'm always satisfied.
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C
Rating: 1 out of 5
I still haven't received my order, which was supposed to leave on 28/08.
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Response from Petit-Fernand
Hello, We are sorry that you did not receive your order as expected. After being informed of the situation, we immediately took the necessary measures and returned your order. Please do not hesitate to confirm receipt of your order! The C-MonEtiquette team
B
Rating: 4 out of 5
very cute, however don't stay in certain materials in the wash. Eg school skirts have had two new stickers in after the wash.
C
Rating: 4 out of 5
Well received the labels I ordered for my daughters. Plenty of choice to personalize them as you like and enough to stick on all the clothes. Thank you
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B
Rating: 4 out of 5
Good quality and fast shipping!
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N
Rating: 4 out of 5
The labels arrived, but it took a good 12 days... a little too long.
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M
Rating: 4 out of 5
Unfortunately "C-Monetiquette" reversed my order with that of someone else. But they quickly took charge of my complaint and called me quickly by phone. So I got my labels after the start of the school year, which was a pity. But the quality is good and the labels are great!
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J
Rating: 1 out of 5
For 15 days my parcel has been in preparation at the sender's. This is my 1st experience and I have never received my parcel. On the other hand, customer service is efficient...immediate reimbursement.
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Response from Petit-Fernand
Hello, We are very sorry for the inconvenience you have experienced with your order. As we informed you in our previous exchanges, your purchase has been fully refunded. We hope that this incident will not affect your future orders. Thank you for your patience and understanding, The C-MonEtiquette team
M
Rating: 1 out of 5
Never received my order and no response from customer service, even after a reminder.
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Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. We have now contacted you privately to propose a solution that we hope will satisfy you. The C-MonEtiquette team
A
Rating: 1 out of 5
The arrival of the package was very delayed, twice they said it was going to arrive and it did not arrive, therefore, the service was very bad.
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C
Rating: 4 out of 5
Top for putting on business
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E
Rating: 4 out of 5
It's a shame there aren't any of the old formats, but otherwise top design and quality. I recommend it because it's so practical!
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J
Rating: 4 out of 5
Very practical labels for my part sticky hold very well! The little bmole is a bit small for my taste! And the delivery was a bit long compared to the reviews I'd read before.
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A
Rating: 4 out of 5
Order received very quickly, but has a defect in the cutting area, there is a slight white border on the left side of each label.
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C
Rating: 1 out of 5
The order did not arrive on time. I had to complain several times and finally request a refund. They did not show any courtesy for the inconvenience caused. After two weeks of waiting I was left without my order.
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Q
Rating: 4 out of 5
Fast shipping Lots of choice Could be a bit cheaper - : 1 delivery error with partial refund but fast.
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P
Rating: 4 out of 5
Fast shipping . labels conform to the order on the site.very good quality self-adhesive labels stick well to clothes even after machine washing TOP
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J
Rating: 4 out of 5
Never delivered! Edit: quick refund with no worries
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous correspondence. We understand your frustration with delivery times, but unfortunately this is beyond our control. The C-MonEtiquette team
E
Rating: 1 out of 5
The labels are very pretty, but they didn't last a single wash at 30°C. Everything has been respected in the hen procedure attached to the garments and yet they are peeling off. Extremely disappointed, I'll have to order more.
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Response from Petit-Fernand
Hello, We are sorry to hear that the quality of the product does not meet your expectations. Your satisfaction is our priority, and we'd love to help you solve this problem. Please contact us as soon as possible, enclosing photos, so that we can discuss a suitable solution.
M
Rating: 1 out of 5
Hello , I simply never received my order . First label for my youngest daughter who starts kindergarten this year, without label. Thank you for your seriousness.
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Response from Petit-Fernand
Hello, We are very sorry that your order was not delivered on time. We fully understand your frustration and sincerely apologize for this incident. We have contacted you privately to propose a solution that we hope will meet your expectations. The C-MonEtiquette team
J
Rating: 1 out of 5
Considerably disappointed from one year to the next. Missing item sent back 15 days later, so after the start of the school year, and labels that go off as soon as the first wash, whereas in the past they were perfectly clean. I've already placed several orders and this is the first time I've been disappointed with the site.
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Response from Petit-Fernand
Hello, We hope you have received the missing item from your order. In addition, we have just written to you regarding the incident with your labels in order to provide you with a rapid solution. If you have any further questions, please do not hesitate to contact us.
M
Rating: 1 out of 5
One self-adhesive label was already damaged after the first wash. A second had peeled off and hung in the machine's drum.
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Response from Petit-Fernand
Hello, We recently contacted you to find out what could have happened, as it's not normal for your labels to come unstuck. We want to solve this problem as soon as possible and make sure you're completely satisfied. The C-MonEtiquette team
J
Rating: 1 out of 5
I never received the order.
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Response from Petit-Fernand
Hello, We are very sorry that your order was not delivered on time. We fully understand your frustration and sincerely apologize for this incident. We have contacted you privately to propose a solution that we hope will meet your expectations.
C
Rating: 4 out of 5
Nice product, the labels are high-quality, wash-resistant and the design is attractive. The only drawback is that the iron-on labels come off a little when in use. But they're easy to put back on. What disappointed me was that they were sent in a classic paper envelope, and on the day they were delivered, it was raining heavily. Part of the notebook was warped. The labels weren't too badly damaged, but it's a shame for a product like this not to have protection.
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C
Rating: 1 out of 5
I received another person's order at the end of August. I sent an email to complain and to this day, I still haven't received my order.
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Response from Petit-Fernand
Thank you for your feedback. We are truly sorry for the order reversal error you encountered. As soon as we were informed, we immediately took steps to resend you the correct order, and responded to you promptly in private. We understand that this may have caused some inconvenience, and we're doing everything we can to prevent it from happening again. Thank you for your patience and understanding.
M
Rating: 1 out of 5
Never received the order.
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Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. We have just contacted you privately to propose a solution that we hope will satisfy you.
P
Rating: 1 out of 5
I ordered a gourd with a straw, but unfortunately it doesn't fit at all. It's not suitable for children. The bottle is poorly designed because it has a small hole (to be able to suck in water) but even when closed, the water leaks if you turn it upside down. So imagine the gourd being handled by any child and ending up in a bag, business and bag soaked. I don't understand how we can design such an object, designed for children, but not adapted to them: my personalized gourd is unusable. I strongly advise against this product. Although it's solid and pretty.
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Response from Petit-Fernand
Hello, We find it abnormal that your gourd is leaking. We have contacted you to propose a solution and sincerely hope that it will meet your expectations. Please let us know if you have any further questions. We look forward to hearing from you. The C-MonEtiquette team