Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
As usual, I always order labels from this site. So far, no problems to report, except on my last order when the color requested was not the right one. The bright pink is now a violet pink. Customer service was very responsive, but the error recurred... too bad.
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Ophelie
Rating: 1 out of 5
I made a first order which never arrived. Lost by Chronopost. I had to contact the c mon étiquette service. I was then offered a new order which also never arrived. This time it wasn't Chronopost but c mon étiquette who never sent my new order. After 20 days of waiting for all this, I found myself without an order and without the labels before my children went back to school. I don't recommend this site at all.
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Response from Petit-Fernand
Hello, We completely understand your dissatisfaction and we are sincerely sorry for the inconvenience. We have found a solution to resolve the problem, and we hope that this will meet your expectations. We regret this bad experience and hope that it will not prevent you from returning to our services in the future. Your satisfaction is very important to us, and we are determined to offer you a better service.
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Alison A.
Rating: 1 out of 5
My order was dispatched on 23/08/2024. As of 06/09/2024, it is in "Delivered" status, but I still haven't received anything.
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Response from Petit-Fernand
Hello, Following our telephone conversation two days ago, we are delighted to have been able to resolve the problem. As agreed, we have returned your order. We sincerely hope that you will be fully satisfied with your order. Yours faithfully
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Marion Denuit
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. The C-MonEtiquette team
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Coralie Philippe
Rating: 1 out of 5
I have not received my parcel. I notified a change of address and was told it was taken care of. Products that I didn't order came with it. I won't be ordering again as I can't find my parcel.
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Response from Petit-Fernand
Hello, thank you for your feedback. In order to better understand the problem you are experiencing and to be able to help you in the best possible way, we have contacted you by email. Please do not hesitate to reply so that we can find a solution quickly. We look forward to helping you resolve this situation. The C-MonEtiquette team
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Envy L.
Rating: 1 out of 5
Order number 4002167249 I have tried to email, instagram, Facebook. I've been ignored on all platforms. Order never arrived, day 12 now! Will have to dispute with PayPal.
Response from Petit-Fernand
Hello Zalihe, Sorry we took so long to answer your email, we were completely swarmed with messages this past week. We hope the solution we gave you was satisfactory. Have a wonderful day!
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Adrianne E.
Rating: 4 out of 5
The stickers are great quality and are durable. The only issue I'm having is trying to take them off the backing. They must not have been cut properly or something as I've ruined a few labels trying to remove them from the backing.
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Gg
Rating: 4 out of 5
Quality product
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Lisa
Rating: 4 out of 5
Seem to be stuck well to the garments, although they have only been washed once. They were sooo tricky to remove from the sticker sheet though
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Bea Figueira
Rating: 1 out of 5
The service, the communication and the packaging of the product, the prices they have are not equivalent to any of the processes of this company, the first and last time I will buy.
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Response from Petit-Fernand
Hello, We are sincerely sorry to read your message. Our Customer Service Department is available to help you with your order. You can contact us through our contact form with your order number. Hello, Camille Petit-Fernand
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Marie
Rating: 1 out of 5
I've never seen anything like this! I've been waiting for my order for over two weeks! I will never order from them again! It looks like a scam!
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full on 06/09, as indicated in our previous correspondence. We understand your frustration with delivery times, but unfortunately this is beyond our control. We would like to assure you that we are in no way a scam, and we do our utmost to offer a transparent and reliable service to our customers. The C-MonEtiquette team
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Charlene Beaudet
Rating: 1 out of 5
Hello, I never received the labels! Ordered around August 20-22. Serious business as usual. I am very pleased and can only recommend labels elsewhere! Too bad.
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Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. Sincerely, The C-MonEtiquette team
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Aurélia Lemosy
Rating: 4 out of 5
Fast, efficient, simple. Every year I order and I'm satisfied with my purchase.
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Esther
Rating: 4 out of 5
Good quality
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Martina N.
Rating: 4 out of 5
The stickers are great! The postal delivery took a very long time.
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Response from Petit-Fernand
Hello, thank you very much for your great review! Have a nice day, ? Elise, ItIsMine
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Elodie
Rating: 4 out of 5
The labels conform to the site description.
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Perrine Robin
Rating: 1 out of 5
I never received the labels I ordered, the site was supposed to send me new ones, after 8 days still nothing..... The children went back to school a week ago, the initial order was placed on 12/08.... In short, very disappointed
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Response from Petit-Fernand
Hello, We are sorry that you did not receive your order as expected. After being informed of the situation, we immediately took the necessary measures and returned your order. Thank you for your understanding, and please do not hesitate to contact us if you have any further questions or needs. Sincerely, The C-MonEtiquette Team
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Patricia Mena Garcia
Rating: 1 out of 5
The delivery was terrible, they delivered it to the wrong address and then took it to a seur point outside my city, where I had to go and pick it up.
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Response from Petit-Fernand
Hello Patricia, We are very sorry for this incident with the delivery of your order and we apologize on behalf of SEUR? However, we hope that everything is to your liking as far as our products are concerned ! Good morning, Camille Petit-Fernand
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Sandra Ribé
Rating: 1 out of 5
I never received my order! Since it was a non-tracked delivery I don't know where it is...
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Response from Petit-Fernand
Hello Sandra, Thank you very much for your patience and kindness in this situation. We are very sorry that you did not receive your original order. As agreed, we quickly reshipped to ensure that you received your items. Please do not hesitate to contact us should you have any questions or require further assistance. The C-MonEtiquette team
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Ad
Rating: 1 out of 5
I received the wrong labels and 7 days later I still haven't heard back from customer service.
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Response from Petit-Fernand
Hello Audrey, Thank you for your feedback. We are truly sorry for the order reversal error you encountered. As soon as we were informed, we immediately took steps to return the correct order to you. We understand that this may have caused some inconvenience, and we are doing everything we can to prevent this from happening again. Thank you for your patience and understanding. Sincerely, The C-MonEtiquette team
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Ludivine Lefevre
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello, Thank you for taking the time to share your review. We are sorry that you did not receive your initial order as expected. Following our exchange, we have agreed together to return your order, and we remain at your disposal to monitor the situation closely. Thank you again for your understanding and trust.
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Maeva Deveaux
Rating: 1 out of 5
After several years of ordering on the site, I ordered again and this time I was very disappointed. I ordered for the first time a gourd and a snack box, the thermo gourd arrived with the drawings completely yellowed although the material seems to be of excellent quality. The patterns are really disappointing. Maybe it's just bad luck
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Response from Petit-Fernand
Hello Maëva, We have just contacted you by e-mail to discuss this incident with you. We look forward to hearing from you, and wish you a wonderful day!
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Alice Boyer
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello Alice, We are very sorry about this delivery incident. As per our exchange of 04/09, we have reproduced your order in order to send it to you as soon as possible. Have a nice day, The C-MonEtiquette team
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Gaelle Lastere
Rating: 1 out of 5
After three years of ordering from this site without any problems, this year it's a catastrophe. The labels never arrived, even though it was noted that delivery was guaranteed before the start of the school year. I had to call customer service time and time again to get a return by colissimo. Their service has no view on the tracking of packages, so I have to wait to get a return. 15 days later I received my labels with a different design than the one selected, and they told me there was nothing they could do for me.
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Charline Mourey
Rating: 4 out of 5
The latest iron-on labels are of poorer quality than those previously ordered. They don't adhere as well to clothes, and don't come off the pages as well (about ten of them have been thrown away). They're still very pretty, though, and the shoe labels (right/left) are absolutely brilliant.
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Coralie
Rating: 1 out of 5
2 orders placed for my 2 daughters, labels for one of my daughters ended up in the middle of the 2nd daughter's notebook. One page just lay in the notebook without being stapled. And all the pages were staggered in the 2 notebooks (shorter sheets under longer ones). For the price of the booklet, I find that the service provided is not qualitative. Customer service was unable to offer a commercial gesture without my asking, and the first response to my complaint was "we'll do better next time". Too bad. There won't be a next time, I'll order elsewhere.
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Response from Petit-Fernand
Hello Coralie, Thank you for your feedback. We fully understand your reaction, and it's a legitimate one. Unfortunately, our production is a human environment, which can make certain mistakes. However, the use of your labels remains unchanged. Have a nice day, The C-MonEtiquette team
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Emeline Charlier
Rating: 1 out of 5
15 days to finally get my order!!!!!!! My children have already gone back to school. I had to buy other labels! I'm not the only one in the case and no response on facebook to the post that people leave! 1st and last order for me!
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Response from Petit-Fernand
Hello, Thank you for your feedback. We totally understand your dissatisfaction with this situation. We have just contacted you by e-mail to discuss the matter. Have a nice day, Ophélie
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Joyce C.
Rating: 4 out of 5
Easy to order. Fast delivery. easy to use distinctive for children even if they cant read.
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Ruth
Rating: 4 out of 5
I love these name tags. They are so easy to use. However, this latest batch were hard to peel away.
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Client
Rating: 4 out of 5
Order received very quickly Nice products but - brighter colors than these pastels would be less babyish (petrol blue, yellow...) - the stopper on my straw bottle broke after only 10 minutes of use. I had time to wash it, then my son picked it up and dropped it...I'm going to buy a new cap and see if it lasts longer...
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Mélanie Normand
Rating: 1 out of 5
Never received the order I am waiting for the refund
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Response from Petit-Fernand
Hello, We are sincerely sorry for this delivery incident. In accordance with our exchanges of 04/09, we have taken the necessary steps to ensure your satisfaction. Have a nice day, The C-MonEtiquette team
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Cesa Amélie
Rating: 4 out of 5
Fast and efficient Thank you for your responsiveness. I hope these labels will last over the school year.
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Lucia
Rating: 4 out of 5
Very cute and useful labels for identifying baby's clothing. It is also fun to create all the combinations between pictures and colors
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Yaya
Rating: 4 out of 5
Great labels... too bad I had to wait so long to receive them: over a week.
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Ahlem
Rating: 4 out of 5
Good experience. Fast delivery. We offer personalized labels with many choices! A minor complaint is the lack of diversity in the first and last names on the advertising items. Personalization is for everyone, not just "Luna and Thomas".
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Estelle Guillotte
Rating: 4 out of 5
Fast delivery
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Asma Abtrou
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello, We are sincerely sorry for this delivery incident. In accordance with our exchanges of 06/09, we have taken the necessary steps to ensure your satisfaction. Have a nice day, The C-MonEtiquette team
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Sara Cedena Blázquez
Rating: 4 out of 5
Delivery was on schedule
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Hélène Heneaux
Rating: 1 out of 5
Very disappointed with the pencil labels. They peel off and don't stay on.
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Response from Petit-Fernand
Hello Hélène, We totally understand your dissatisfaction. It's not normal for your labels to come off your pencils. We've just e-mailed you to find out what could have happened. We're here to help you, Have a nice day, The C-MonEtiquette team
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Mélanie Gutierrez
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello Melanie, We're very sorry about this incident. We have just contacted you directly by e-mail to discuss the matter and find a solution that suits you! Our team is here to help you
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