The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Of two products, one was not available. The labels, on the other hand, did not arrive, they sent them back, and I am still waiting
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Response from Petit-Fernand
Dear Julia, We are truly sorry for the inconvenience you experienced with your order. We would like to let you know that we have proposed solutions, including sending you a new order. We are pleased that, as you confirmed to us via email, you received the labels we sent back to you. If you need further assistance or have any other questions, please do not hesitate to contact us. We are here to help you! Sincerely, Chiara, Petit-Fernand
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Ashleigh J.
Rating: 1 out of 5
I'd heard lots of good things so places an order for our 4 children, the order Was placed on the 22nd of July, it never arrived, I contacted them after the 10 days delivery, they said they'd send a replacement, this still hasn't arrived. It's now the 20th of August and we still don't have our order. Apparently we have to wait another 2 days to see if the replacement gets delivered, which I have no hope for at this point.
Response from Petit-Fernand
Hello Ashleigh, I'm so sorry you've had issues with delivery. I hope the order arrives by tomorrow at the latest, but if it doesn't, please contact us again so we can find another solution. Have a wonderful day!
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Anna T
Rating: 4 out of 5
Good experience and fast, efficient service
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Kusberg Maxime
Rating: 4 out of 5
Very effective on the mail Very nice design A little difficult to peel off and the plastic comes off a little But very good on clothes
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Lisa
Rating: 4 out of 5
Top labels, beautiful and good quality
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Lisa G.
Rating: 1 out of 5
I have not received my order!
Response from Petit-Fernand
Hello Lisa, Our customer support has resolved your issue. I hope the solution we gave you was satisfactory! Have a wonderful day!
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JOHANNA
Rating: 4 out of 5
Fast delivery, labels conform to specifications but the quality of the drinking bottles is average: after washing with a soft cloth, the first name letters fade. I'm disappointed with the product.
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Magali Lusson
Rating: 4 out of 5
Very good quality and very practical
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Gwenaelle
Rating: 4 out of 5
Quick and easy
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Marie HERAUD
Rating: 1 out of 5
Almost 3 weeks after my order, I still haven't received anything. My account has been debited and I'm being asked for my opinion...?
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Response from Petit-Fernand
Hello Marie, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Thomas
Rating: 1 out of 5
The iron-on labels all come off in the first wash at 30°C. I am very disappointed.
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Response from Petit-Fernand
Hello Thomas, We're sorry to hear that the labels are not up to your expectations. Please contact our customer service department so that we can find a solution. We wish you a pleasant summer? C-Monetiquette
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Anne Duclouet
Rating: 4 out of 5
Met my expectations. The labels are just like on the website. I would gladly use it again
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Delphine
Rating: 4 out of 5
A delightful label, practical and qualitative because it's already been used. It's a pity that the length of the text is a little too short to fit the first and last names.
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Diana Hovsepyan
Rating: 1 out of 5
They say I've received my order, but I haven't received anything.
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Response from Petit-Fernand
Hello Diana, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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elodie derre
Rating: 4 out of 5
Practical and super-fast to prepare for the first school year
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Christina
Rating: 1 out of 5
Unfortunately, the stickers are much too big for pens. Visually and in terms of quality, it looks good. But I had to wait a very long time and it didn't fulfill what I ordered it for.
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Response from Petit-Fernand
Hello, you have actually ordered adhesive labels for items in 1 line. We recommend the mini labels for pens. Have a nice day, Elise, EsIsteins
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Frau R.
Rating: 4 out of 5
Gift was very well received.
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Response from Petit-Fernand
Hello, thank you very much for your great review. ?? Have a nice day, Elise, EsIstMeins
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Sarah
Rating: 1 out of 5
I never received my children's labels!
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Response from Petit-Fernand
Hello Sarah, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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anglars emmanuel
Rating: 4 out of 5
Very easy website. Fast delivery. This is the second year I've ordered and this year I'm disappointed because the labels are very difficult to remove from their backing. It's also a shame that there are no logos for teens and young adults. On the other hand, last year the labels held up very well on the clothes despite a lot of washing.
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Sandra Valente Martins
Rating: 1 out of 5
Did not receive order
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Response from Petit-Fernand
Hello Sandra, We're sorry to hear that you haven't received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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De moor
Rating: 4 out of 5
I ordered some labels for my son and I'm very happy with the fast delivery.
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Daria
Rating: 4 out of 5
This was my third order and I am always satisfied. The quality is very good and practical. Unfortunately, adhesives for clothing no longer last as long. They come off quickly.
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Response from Petit-Fernand
Hello, Thank you very much for your order at EsIstMeins and your kind review. We are happy to have you in our EsIstMeins family. ?? please do not hesitate to contact us so that we can offer you a solution. Elise, EsIstMeins
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Clara Aubry
Rating: 4 out of 5
Nice labels, not yet used. Fast delivery despite an order error, quickly rectified. Good customer service. I recommend, to be seen over time.
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Sarah
Rating: 4 out of 5
Very pretty labels, but the packaging is problematic. Some labels are damaged by staples. 15 labels are perforated on my order. I hope they stick anyway. Customer service was very responsive.
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Response from Petit-Fernand
Hello Sarah, We're sorry to hear that your labels are damaged. Our customer service has contacted you to find a solution. C-Mon Etiquette
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Janine H.
Rating: 4 out of 5
I have been ordering the products for 5 years now, always once a year for the new school year ... I am very enthusiastic ... but the 1 star less because the shipping takes very long 2-3 weeks .
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Response from Petit-Fernand
Hello, Thank you very much for your great review, which goes straight to our hearts. ?? We are a French company, so delivery may take a little longer. Have a nice day, Elise, EsIstMeins
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Amina Said Ali
Rating: 4 out of 5
2nd order and still satisfied even with last year's I still have them stuck on some clothes
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Invité
Rating: 4 out of 5
Tjs très contente sauve la j'ai bcp de male à décollé les étiquettes vetement sans devoir les abîmer ces dommage j'ai jamais de souci en général et chaque année je commande
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Magalie Piegelin
Rating: 1 out of 5
order all right 2 days later blue card hacked in canada ...
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Response from Petit-Fernand
Hello Magalie, We're sorry to hear that your credit card has been hacked. To limit the risk of credit card fraud, make sure you're on a secure wifi network. C-Mon Etiquette ?
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Emma S.
Rating: 1 out of 5
I have never bought anything from this company. Someone else has used my email to avoid having to subscribe and now I am being bombarded by their spam. Avoid.
Response from Petit-Fernand
Hi Emma, Thank you for reaching out to us regarding your concerns. We understand how frustrating it can be to receive unwanted emails. We have your order number and can confirm that our records indicate a purchase associated with your email address and your name. However, if you wish to unsubscribe from our emails, it is very simple to do so. You can just click the "unsubscribe" link at the bottom of any of the emails you have received from us. If you need further assistance or if you believe there has been a mistake, please contact our customer service, and we would be happy to help. ?? Best regards, Chiara Petit-Fernand
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Cristina
Rating: 4 out of 5
I have been very happy with the thermostamped stickers, I have always ordered some on this site.
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Magaly Mariette
Rating: 4 out of 5
Hello, labels received quickly they are very pretty in a small notebook which allows to store them easily.
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Coralie
Rating: 1 out of 5
Gourd 1: the drawing goes away Gourd 2: leaks I can't contact customer service
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Response from Petit-Fernand
Hello Coralie, We're sorry to hear about this problem with your gourd. Our Customer Service has contacted you to find a solution. C-Mon Etiquette ?
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Aurelie
Rating: 4 out of 5
Labels delivered quickly despite living in a country bordering France.
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Una clienta satisfecha
Rating: 4 out of 5
Very good presentation, the only thing that took a little while.
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Marin Mor'o
Rating: 4 out of 5
This is the 1st time I've ordered from your site. The result is exactly what I ordered and delivery was fast. The only drawback is the 2-line clothing labels, which are very difficult to remove from the backing and are therefore all corroded when I put them on my clothes.
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Marina André
Rating: 1 out of 5
I still haven't received my parcel after several weeks, because apparently I didn't give the right address when I did. Parcel still not sent a priori
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Response from Petit-Fernand
Hello Marina, We're sorry to hear that you haven't received your parcel. Our customer service has contacted you to find a solution. Have a nice day, C-Mon Etiquette ?
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Cindy Sanchez
Rating: 1 out of 5
Still nothing received...
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Response from Petit-Fernand
Hello Cindy, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Maria T.
Rating: 1 out of 5
The first set of labels never arrived and I had to chase them up to receive my order. I have just got around to labelling my children's school uniform. The labels won't peel off easily. Almost like they haven't been cut properly. When they do peel off, they sometimes have an extra bit of shiny film coming off too. The edges are frilly, almost as if they are too thin. They are also ripping. I have ordered these labels many times before and have not had these issues before. I don't know if they have changed the materials or how they are made but they are now terrible quality.
Response from Petit-Fernand
Dear Maria, Thank you for reaching out to us regarding your order. We understand your frustrations and appreciate your feedback. We apologize for the inconvenience caused by the delivery issues with your initial set of labels. Please know that we took steps to address this by sending you a replacement order free of charge, which we hope you will appreciate, as the delivery issue was beyond our control. Regarding the quality concerns you've mentioned, we are sorry to hear that you are experiencing issues. However, we were unable to find any prior complaints linked to your account, which prevented us from addressing this issue sooner. Our customer service team will be in touch with you shortly to discuss this matter and how we can assist you further. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Chiara, Petit-Fernand
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Gemma W.
Rating: 4 out of 5
As always with this company, it was a really easy process to choose the options to create my labels. I also love the presentation of the labels when they arrive in their little book, and always with extra lovely stickers. The only thing that surprises me is that there aren't more options for the little images on the labels. It seems quite a random and limited range. Sometimes the labels are a little difficult to pull off the sheet as they haven't been perfectly cut from the surround. I'll still continue to order all my labels here though as they are very good quality and really do stay put on clothing labels.
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Emma D.
Rating: 4 out of 5
Great customer service and lovely product.
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