Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I still have not received my order after one month. Could you please tell me where it is located? Thank you
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Response from Petit-Fernand
Good morning Estefania, We are sorry to read your message. We replied to your email giving you information about the delivery :) We are available for anything. Hello, Camille Petit-Fernand
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Yolanda
Rating: 1 out of 5
Paid extra for fast delivery (2-4 working days), and took 12 days. Complained for nothing. Never again
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Response from Petit-Fernand
Hello, thank you for your message. Delivery to the collection point takes 2-4 days. However, you have selected standard delivery. We hope you like your labels. Have a nice day, Elise, EsIstMeins
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Jemima O.
Rating: 4 out of 5
I received a poor batch of clothing stickers from this company, however once they were made aware they promptly apologised and sent me a new batch without fault. Really great customer service.
Response from Petit-Fernand
Hi Jemima, Our customer support has sent you an email to try to fix the situation. We hope we can still convince you we are a trustworthy company!
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Sonia
Rating: 4 out of 5
Beautiful labels for objects and clothing. Fast shipping. I think they are a bit lower quality than a few years ago.
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Heather
Rating: 1 out of 5
We were sent the wrong name labels with someone else name on. Now I know mistakes are made and this is fine but it's how a company rectifies it that counts. In order to get the new correct ones delivered in time I asked for them to be sent fast tracked, I was repeatedly ignored. As a result they were sent standard delivery and haven't turned up in time for my kids starting school. I'm very disappointed in the level of service shown
Response from Petit-Fernand
Hello Heather, We're sorry you experienced an order reversal. Unfortunately, we do not have any express delivery for the UK, so we cannot send any orders fast tracked. We hope you will receive your order very soon.
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Kerry R.
Rating: 1 out of 5
Took a long time to arrive, i ordered them in plenty of time for school to start, 4 weeks prior to the start of school, came 2 days before and I received the wrong order!! I've got someone else's children's name stickers and I emailed the company to them just wanting me to send photos over as said a refund will be issued. No apology nothing. 2 days before school starts!! Avoid avoid avoid!!
Response from Petit-Fernand
We're sorry you experienced an order reversal, Kerry. This does not happen very often, and when it does, we try to help our clients as much as possible.
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Simone Ö.
Rating: 4 out of 5
The price-performance ratio is great. Very nice stickers that can be customized. Only 1 star deduction for the delivery. I chose express delivery and paid accordingly. Unfortunately, the stickers arrived just as late as with the standard delivery.
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Response from Petit-Fernand
Hello, thank you for your review. We are very sorry that the order arrived late. However, we are pleased that you like the order. Have a nice day, Elise, EsIstMeins
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Customer
Rating: 4 out of 5
Found these quite difficult to get off the backing without damaging the edges. They do work well though.
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Mademoiselle Palmieri
Rating: 4 out of 5
Good quality I bought a back-to-school kit A lot of labels A little downside: I wanted to share them between my two children because it costs money and we were only able to have a different first name on the iron-on labels, which is a shame, hence the missing star. I think that at this price we could have a little more "freedom" to choose different first names. Otherwise top and very pretty, to be seen in use.
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Sarah T
Rating: 4 out of 5
Top-of-the-line self-adhesive label for back-to-school pencils and such! I didn't recommend a label for clothes because some of last year's labels came off...
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Dreylia
Rating: 1 out of 5
Order placed on August 27 for guaranteed delivery by September 2. The order was never shipped, no information on a possible delay... So I cancelled the order and went to see the competition.
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Response from Petit-Fernand
Hello, It is with regret that we read your message. We're sorry about this production anomaly and hope to see you again next time? Have a nice day, Camille C-MonEtiquette
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Mrs C.
Rating: 4 out of 5
Good service
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Tanja D.
Rating: 1 out of 5
The stickers from my order have not arrived. After a complaint was made, the sticker set was to be sent again. Nothing has arrived to date (not even the 2nd delivery)! The school enrollment is long over (it was supposed to be a gift).
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Response from Petit-Fernand
Hello, thank you for your comment. Your second shipment was sent on 03/09/2024. You should receive it on 13/09/2024. Have a nice day, ? Elise, EsIstMeins
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Mathilde Vandercammen
Rating: 1 out of 5
Very pretty bottles BUT after 5 days of use, my daughter's name comes off. I say "comes off" because it's a sticker. What's more, the color of the bottles is already fading. My daughters are very careful. I'm going to send a message to the after-sales service and hope to be reimbursed. I don't agree with paying so much for them to be damaged 5 days later.
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Response from Petit-Fernand
Hello, we're sorry to hear about the problem with your bottles. Your products should not have this printing defect... It is a printing directly on our bottles and not a sticker. In order to help you as best we can, our customer service department has just contacted you by e-mail? Have a nice day, Camille C-MonEtiquette
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Cecilia P.
Rating: 1 out of 5
Aesthetically beautiful but unfortunately carrying it around with the eventuality that you might spill it leaks water.
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Response from Petit-Fernand
Good morning Cecilia, Our customer service will contact you to help you. Have a good day and see you soon? Chiara,Petit-Fernand
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Stefanie Quignon
Rating: 4 out of 5
Overall, the product is satisfactory, but delivery times are too long.
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Invité
Rating: 4 out of 5
The labels arrived very quickly. Despite a name mistake on the label, the error was quickly rectified and I received the correct order in time for back-to-school!
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Julie Algret
Rating: 4 out of 5
Very good and practical product. It's a pity that there was a name inversion in the notebooks...
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Mme Locandro Marjorie
Rating: 4 out of 5
The labels and gourd I ordered are of very good quality! (However, the delivery time announced for 1 to 3 days was not respected at all! Ordered on August 13 and received on August 21).
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Federica T.
Rating: 4 out of 5
Order received on time, material ordered received intact and as requested. Fully satisfied
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Pa.ta.te
Rating: 1 out of 5
Order never collected
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Response from Petit-Fernand
Hello, We are sorry that your order has not yet been delivered. Following our email exchanges, we have indeed implemented the solution you have chosen :) Have a nice day, Camille C-MonEtiquette
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Margaux Monnier
Rating: 4 out of 5
The labels are fun and easy to put together, and children can choose and create their own labels. Delivery is fast and accurate.
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Laetitia K
Rating: 4 out of 5
2nd time I ordered. 3/4 of the order was missing. A quick email to customer service and my order arrived 3 days later. The quality is always there.
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Chedia Mani
Rating: 4 out of 5
I made sure to get them in time.
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Ann B.
Rating: 4 out of 5
Chose this company from Facebook advertising. Ordered easily from website. Delay in dispatch and delivery due to the time of year, so obviously came later than l would have ideally liked. Labels ok but don't think l would order from this site again will stick with my usual supplier.
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Stephanie C
Rating: 1 out of 5
Very disappointed with this site... Order placed on August 9th and still not received! I sent several emails which were answered promptly, but despite sending another one a week ago, I still haven't received anything... As school starts on Monday, we had to make our own labels at the last minute! Too bad, I had already ordered from this site and was very satisfied...
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Response from Petit-Fernand
Hello Stéphanie, We are very sorry to read your message. We don't have enough information to contact you and help you solve this delivery problem. We invite you to write to us so that we can find a solution for you. Have a nice day, Camille C-MonEtiquette
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Aurore Morin
Rating: 1 out of 5
I still haven't received the labels
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our customer service has just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Jessica Aline
Rating: 4 out of 5
Top good quality received quickly See over time if it will last
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Invité
Rating: 4 out of 5
Easy ordering, fast shipping, however I find that unlike other years, peeling off the labels is really tedious.
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Bonnie S.
Rating: 4 out of 5
Labels received quickly, as ordered. Excellent customer service. The only downside is that they didn't stick to all the garments, despite strict adherence to the instructions... shame!
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Marta Pretenders
Rating: 1 out of 5
He pagado por un envío express de entrega en 24-48h, lo pedí un lunes, es sábado y no me han llegado, ya no me hacen falta sus etiquetas, he tenido que improvisar otra solución.
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Response from Petit-Fernand
Hola Marta, Sentimos mucho este retraso en la entrega. Puedes contactar nuestro servicio de atencion al cliente para que te puedan ayudar con tu pedido lo antes posible. Buen dia, Camille Petit-Fernand
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Laëtitia
Rating: 4 out of 5
Delivery was very fast. Labels as I expected. The site is easy to use and there is a good choice of colors and logos. I haven't yet had a chance to wash the clothes I stuck the labels on, so I can't say anything about the quality. There were other "summer" stickers that my daughter really liked. I highly recommend them.
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Angelina G.
Rating: 1 out of 5
Very disappointed this year. The labels are much more difficult to remove from the boards than in previous years. The labels get damaged or even torn when you try to remove them from the board, which prevents them from adhering properly to the garments.
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Response from Petit-Fernand
Hello Angelina, We're sorry to read your message. Concerning your labels, our customer service has just contacted you by e-mail. Your labels should not be difficult to remove from their holders. Have a nice day, Camille C-MonEtiquette
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Alexandra Gravier
Rating: 4 out of 5
The labels are great "but" A bit expensive for labels It's the same price everywhere on the web
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Loulou
Rating: 4 out of 5
Nice labels, nice color, the number ordered is exact, the stickers are also very nice, but I had some trouble removing the labels from the booklet....the plastic film that protects the labels comes off when removing them. Could this be a manufacturing defect....? But I'm still satisfied with my purchase.
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Sra N.
Rating: 4 out of 5
It was easy and intuitive to customize the products I wanted. They arrived in a short time.
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Yurena
Rating: 1 out of 5
A real disaster. My order never arrived, they told me in customer service that they would send it again and it never arrived for the second time and they don't even know where it is. Still waiting for my money back.
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Response from Petit-Fernand
Hello, We are sorry to read your message. We see in the tracking of your order that it has been delivered :) As for the refund, I confirm that we have done it, you can contact us if you need any details. Good day, Camille Petit-Fernand
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C F.
Rating: 4 out of 5
Quick service and great product
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Simo
Rating: 4 out of 5
Great labels, met delivery time. Glue seems to hold well, we will see over time
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Amina Hachelaf
Rating: 4 out of 5
I did not receive my first order worried I contacted customer service who immediately responded to my expectations, in not even a week my second order arrived before the start of the school year.
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