English 
C
Rating: 4 out of 5
I would like to rectify my previous opinion. I had received the refund but did not realize it. I am sorry for this. Carmen
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 923 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1 and 4 stars
Reset filtersS
Rating: 4 out of 5
2nd order and as satisfied as ever.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
C
Rating: 1 out of 5
Fifteen days after placing the order I had not received it, I cancelled it and I have been waiting for another fifteen days for the corresponding refund. I could not be more dissatisfied with this experience.
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Response from Petit-Fernand
Good morning Carmen, Our customer service department has contacted you to give you more information about the reimbursement made? Hello, Petit-Fernand
E
Rating: 4 out of 5
The bottle looks great and the design also works well! Unfortunately, there are already scratches on our bottle after a very short time, although I don't know where they came from. So apparently there is rapid wear due to minimal contact...
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a positive review. This touches us deeply. ?? Have a nice day, Elise, EsIstMeins
C
Rating: 4 out of 5
Very good products, the personalization is very nice and there's plenty of choice. I tested the labels on objects and they are very good. I'm waiting to make the thermal adhesive labels for my 3-month-old son, but the aesthetics are already there. Can't wait to see the quality after washing.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
A
Rating: 1 out of 5
Received late even though I had taken 2-4 day delivery, so no longer useful.
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Response from Petit-Fernand
Hello, we have responded to your complaint and refunded the shipping costs. However, we have no influence over the postal service. Have a nice day, Elise, C-MonEtiquette
C
Rating: 4 out of 5
Super labels, nice color, easy to read
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
?
Rating: 4 out of 5
Positive point: Super gourd, very beautiful and very practical Negative point: To see with time if the children will not break the system of opening The odor at the arrival is impressive, to wash several times the gourd before use with bleach!
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Response from Petit-Fernand
Hello, Thank you for your review. We take good note of your opinion and forward it to our team. Have a nice day, Elise, C-MonEtiquette
N
Rating: 1 out of 5
Incomplete order
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Response from Petit-Fernand
Hello, our customer service has taken care of your complaint and the missing item will be sent to you as soon as possible. We apologize for the inconvenience. Have a nice day, Elise, C-MonEtiquette
A
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
C
Rating: 4 out of 5
Excellent customer service. A couple of years ago a shipment seemed lost, without making any reports they sent a new order for free and of their own accord. I was very appreciative and this prompted me to place further orders. Quality of products excellent .
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Response from Petit-Fernand
Good morning Claudia, how nice to know that our customer service met your expectations. Thank you for your trust! ?? Chiara, Petit-Fernand
C
Rating: 4 out of 5
As every year, delivery on time. However, the post office asked me to confirm the address because it was supposedly false or incomplete. I can't say who's at fault?
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
M
Rating: 4 out of 5
Sticks well to clothes
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
M
Rating: 4 out of 5
I am having problems with the delivery of an order, but I think related to the Post Office. Customer service is impeccable in assistance and quick in response. Despite the inconvenience, which can happen, I remain satisfied.
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Response from Petit-Fernand
Good morning Miriam, your positive comment gratifies us and motivates us to improve more and more. Thank you very much for your kind words! ?? Chiara, Petit-Fernand
M
Rating: 1 out of 5
The order is wrong. I ordered two labels and got the same thing twice. Disappointing!
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Response from Petit-Fernand
Hello Marina, Thank you for your feedback. We've just been in touch with you to find out more about this and how we can best help you. Have a nice day, Elise, C-MonEtiquette
M
Rating: 4 out of 5
Despite costing a little too much for my taste, the labels are very attractive and of good quality. The personalization is a definite plus. I really appreciate receiving them in a well-organized booklet. Very practical! All in all, I'm very satisfied with this first order!
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
S
Rating: 4 out of 5
I took the pack for kindergarten. I really like the shoe labels and the self-adhesive labels. However, I didn't quite understand that this pack included iron-on labels, which wasn't really a choice.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
G
Rating: 4 out of 5
I have been buying labels for little girls for several years. I use the adhesive ones for clothes and the ones for items. They are cute, super useful and don't come off.
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Response from Petit-Fernand
Good morning Giulia, thank you for sharing your appreciation. We are glad to have satisfied you with our products. ?? Chiara, Petit-Fernand
L
Rating: 4 out of 5
Very easy to use
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
A
Rating: 4 out of 5
I find the concept of self-adhesive labels super practical! I'm just sorry that the labels don't stick directly onto the clothes, because my kids remove the labels from the inside of their clothes, so I stuck them directly onto their clothes anyway, so we'll see ...
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Response from Petit-Fernand
Hello, thank you for your feedback. We do indeed offer iron-on labels that are applied directly to the garment. ?? Have a nice day, Elise, C-MonEtiquette
M
Rating: 1 out of 5
This is the third time I've ordered the labels and they're great! However, I ordered two personalized stainless steel water bottles and the kids have been using them for two days now and the personalization is already going! I find this a real lack of quality. I really do personalize their stuff and it's always well done, but this is really disappointing.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
M
Rating: 4 out of 5
I've been taking them for 2 years this year.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
E
Rating: 4 out of 5
Good product. The label holds well and doesn't wash off when properly applied.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
J
Rating: 4 out of 5
Perfect as always
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
R
Rating: 1 out of 5
After 15 days of ordering and being charged I never received my order 27
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Response from Petit-Fernand
Hello Romane, Thank you for your feedback. Our customer service has already processed your complaint and your order is in production. We hope you'll receive it very soon ? Good day, Elise, C-MonEtiquette
A
Rating: 4 out of 5
Beautiful brightly colored labels--an extra care in specifying quantities. Otherwise ok
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Response from Petit-Fernand
Good morning Adriana, how nice to know that you liked our products. Thank you for choosing us! ?? Chiara, Petit-Fernand
F
Rating: 4 out of 5
Customer services very helpful and solved my problem
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Response from Petit-Fernand
Good morning Francesca, we are glad to hear that you are satisfied with our products. Thank you for your kindness! ?? Chiara, Petit-Fernand
L
Rating: 4 out of 5
Great labels! I loved the ones for the shoes! I like them in booklet form. Very good value for money I think. I received some extra labels that weren't addressed to me, and I couldn't keep track of my order on the website.
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Response from Petit-Fernand
Hello , Thank you very much for your very kind feedback! We're always here to help you in any way we can and hope that these problems won't prevent you from ordering from us again. ?? Have a nice day, Elise, C-MonEtiquette
C
Rating: 4 out of 5
Wide range of label personalization options. Good quality. Good value for money
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
L
Rating: 4 out of 5
My son loves to choose the writing style and drawings.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
C
Rating: 1 out of 5
The labels are not for clothes, you can only stick them on the wash labels otherwise they won't withstand machine washing. It's a scam, they don't say so on the purchase page.
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Response from Petit-Fernand
Good morning Chiara, We are sorry that you did not find the labels you wanted. I can confirm that we are not a scam. On our site we distiguish in detail the adhesive clothing labels from the thermo adhesive labels. Here is the explanation on our site for you (you will also find pictures here to guide you) : ADHESIVE LABELS FOR CLOTHES Adhesive labels for clothes apply to all garment care labels or brand of clothes! THERMOADHESIVE LABELS FOR CLOTHES Our thermoadhesive labels can be put in the washing machine up to 60°C and in the dryer. Application is very simple: one ironing stroke for 8 seconds and presto, your children's clothes are labeled for back-to-school or summer camp. The advantage? They can be glued on most fabrics! We hope that for your next order you will be able to find the labels you want. Have a great day and see you soon :) Chiara, Petit-Fernand
A
Rating: 1 out of 5
I always order from this site and never have any problems, always satisfied. But this time I didn't receive my order. Customer service was able to solve the problem. I'm waiting for my order again. I recommend this site.
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Response from Petit-Fernand
Hello Adélaïde, We are delighted to see that your problem has been solved with our customer service. If you have time, don't hesitate to modify your Trustpilot review; our customers' opinions are very important to us? Have a nice day, C-MonEtiquette Customer Service
A
Rating: 4 out of 5
Very fast delivery large selection very happy
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
V
Rating: 4 out of 5
Receipt as indicated and good quality of the labels ordered
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Beautiful day to you, Elise, C-MonEtiquette
C
Rating: 4 out of 5
Very good except that I aimed a little large for the labels.
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Response from Petit-Fernand
Hello, thank you very much for your very heartfelt feedback! We hope that our different formats will appeal to you in the future. ?? Have a nice day, Elise, C-MonEtiquette
C
Rating: 4 out of 5
Labels are always top quality Fast delivery, but this is the 2nd time I've received an envelope that's been completely blown up (opened/ripped open). The rigidity of the deliveries needs to be reviewed, because fortunately everything was still present, but the label pockets were damaged (intact labels, that's the most important thing: Phew).
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! We'll be sure to take note of your suggestion? Have a nice day, Elise, C-MonEtiquette
J
Rating: 4 out of 5
I've been ordering from you for 5 years, your products are of excellent quality, always a very nice design and my daughter enjoys choosing them every year!!!!
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
A
Rating: 4 out of 5
The labels are great but I didn't realize when I placed the order that they were too big. I'll only be able to use half of my order.... Too bad, I'll be more careful next time.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
C
Rating: 4 out of 5
Never dissatisfied with product quality. One small downside: I would have liked the option of putting together my own school kit, so I wouldn't have the products I don't use (clothing labels).
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
E
Rating: 4 out of 5
Super satisfied I recommend
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette