Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I placed my order on August 2nd, they sent me an email that the order would be delivered in 24 hours, until the 6th they did not send it, the transport agency sent me an email to say that it will be delivered on the 12th and today the 9th and the transport agency sent me an email to say that the delivery is delayed. When will it be delivered? I write an email to the store to see what solution they give me and they offer me a discount code for future purchases. The problem I have now is that a discount is worthless to me when I have already made my purchase. Obviously I will not buy or recommend again.
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Response from Petit-Fernand
Hello, We are very sorry to hear that the delivery time indicated by the carrier was not met. We understand your frustration. We are working to ensure that this is remedied and that they respect the deadlines. Have a nice day, Petit-Fernand
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Gaylord Bernard
Rating: 1 out of 5
Parcel delivered yesterday 11 days ago.....
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Response from Petit-Fernand
Hello, We are very sorry for the delay in your delivery by La Poste. We hope that, despite the delay, our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Cindy
Rating: 4 out of 5
Convenient, clear and fast, plus a promotional code that I was able to take advantage of. I'll tell everyone about it.
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Elodie
Rating: 4 out of 5
Ordered for several years , Nothing to say perfect .
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Cranini
Rating: 1 out of 5
Item still undelivered 12 days after order.
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Response from Petit-Fernand
Hello, It is with regret that we read your message. Your order should already have been delivered by La Poste. To help you, our Customer Service has just contacted you by e-mail? Have a nice day, Camille C-MonEtiquette
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Invité
Rating: 4 out of 5
Very practical and resistant to repeated washing. Fast delivery.
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Alexandre Malhiere
Rating: 4 out of 5
Like every year, I place my order and I'm not disappointed.
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Alain Mec.
Rating: 4 out of 5
Hello, Despite a malfunction of paypal, which had initially made me give up my wish to buy, I placed an order anyway, because paypal has quickly recovered! I was completely satisfied with the receipt of our order.
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Y.k.
Rating: 4 out of 5
The stickers are very difficult to remove. In some cases, the foil comes off with the rest.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you for more information. Have a nice day, Elise, EsIstMeins
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Mathilde Cadio
Rating: 1 out of 5
I haven't received my order, it's been waiting at the sorting center since July 29th. I phoned and they didn't speak French. I wrote an e-mail, with only one reply in return, and since then nothing.
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our Customer Service has just contacted you to propose a solution. Have a nice day, Camille C-MonEtiquette
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Melissa Genc
Rating: 1 out of 5
1st order placed and last! I chose express delivery at 9.50 the 1st parcel never arrived. They made a new shipment that I received. I used to order from the competitor a-qui-s, and well I will continue!!!!
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Response from Petit-Fernand
Hi Mélissa, We are not responsible for Chronopost delivery delays. Nevertheless, we refunded the 9.50 delivery charge at the end of July, and reproduced and returned your order at our expense. It's not very fair to give such a harsh mark when we've used every available resource to help you and solve this delivery problem. Have a nice evening Sarah- CMonEtiquette
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Saifan R.
Rating: 1 out of 5
Do not recommend at all!!!? I paid extra because how fast is it possible to get my stuff. In the page it says 2-4 days but today 6 days got a shipment number that does not work at all and still not there?!??
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Response from Petit-Fernand
Hello, we are sorry to see that you have not received your order. Please contact us so that we can help you. Have a nice day, Elise, EsIstMeins
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Maud Pouilloux
Rating: 4 out of 5
Not enough little labels for pencils! Otherwise, we'll have to see whether the labels hold or not...
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Flop
Rating: 4 out of 5
Every year I order back-to-school labels and the kids love them because there's so much choice.
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Gabriele
Rating: 4 out of 5
Very cute and they stick well , the ones for the items are amazing because I washed the water bottles and snack holders always in the dishwasher and the sticker stayed there for two years!
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Response from Petit-Fernand
Good morning, your compliments fill us with joy! Thank you for choosing our products. ?? Elise, Petit-Fernand
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Laure Foulon
Rating: 4 out of 5
Very professional company that is responsive and does everything to satisfy.
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Lucie Mereu
Rating: 1 out of 5
I have not been delivered
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Response from Petit-Fernand
Hello Lucie, We apologize for this problem. On the tracking of your order we can see that it is being returned to sender. We have contacted you by email to give you more information. Have a nice day, Eva - C-Monetiquette
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Nicolini
Rating: 4 out of 5
Very good products, they keep the freshness it is top small downside the smell and taste of the plastic straw of the gourd child I took time to get rid.
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Carole Tournieroux
Rating: 1 out of 5
I'm very disappointed because after the first wash at 30 the labels all came off.
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Response from Petit-Fernand
Hello Carole, We're sorry to hear that the labels are not up to your expectations. We have sent you an e-mail to get more information about your problem so that we can find a solution. We wish you a pleasant summer? Eva - C-Monetiquette
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Megane Fontaine
Rating: 4 out of 5
Received quickly, quality as expected, labels as expected
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So
Rating: 4 out of 5
The choice of background, font, color, etc. allows for real personalization. For the gourd I was expecting an engraving and not a sticker.
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Amandine S
Rating: 4 out of 5
Customizable labels in different colors and sizes. For little ones, the left and right labels are a great help. Indispensable for school, camp and leisure centers. A small budget is required, as many are needed.
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Luce
Rating: 4 out of 5
Fast delivery, order conforms and is well presented.
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Cliente
Rating: 4 out of 5
Order arrived on time and as expected. The labels are perhaps a little larger than I thought but I hadn't paid much attention. I'm sure it will fit. Thank you very much!
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Maria Cruz Torralba Navarro
Rating: 4 out of 5
This is the third order I have placed with Petit-Fernand because of all the labels I have tried, they are the ones I like the most.
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Kastriot Cami
Rating: 4 out of 5
I've been buying from this site for years now and everything is perfect: quality, care, shipping etc.... However as a regular customer it would have been nice to have had a small discount when placing the order. That's the only reason I didn't give it 5 stars.
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Customer
Rating: 1 out of 5
Dear team, Unfortunately my order never arrived. Please forgive me, for personal reasons I have not yet been able to contact your customer service directly.
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Response from Petit-Fernand
Hello, We are sorry to hear that your order was never delivered. We have sent you an email to help you! Have a nice day ?? Sarah- EsIStMeins
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Melissa Aknine
Rating: 1 out of 5
An error on the address of the parcel never received
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Response from Petit-Fernand
Hello Mélissa, You have contacted us to inform us of the error in the delivery address, and we have therefore put your order back into production and sent it back at our expense. You seemed satisfied with this solution during our e-mail exchanges, so please don't hesitate to contact us again if this solution no longer seems suitable. A very pleasant evening to you, Sarah- CMonEtiquette
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Magali Miekus
Rating: 1 out of 5
I still haven't received my order in July, even though it has been shipped for over a week now!!!!
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Response from Petit-Fernand
Hello Magali, We're sorry to hear that your order did not arrive. We have just contacted you in order to help you! Have a nice evening? Sarah- CMonEtiquette
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Maoulida
Rating: 4 out of 5
My experience with this company was making the labels for my daughter's summer camp. She glued them herself, which meant total autonomy for the children and less work for the parents.
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Anna Fernandes
Rating: 4 out of 5
Fast delivery, easy ordering
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Denise Miot
Rating: 1 out of 5
I never received my labels
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our customer service department has responded to your complaint by e-mail, offering you a solution :) Have a nice day, Camille C-MonEtiquette
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Delannoy Martine
Rating: 4 out of 5
I am delighted with my order. It was sent quickly and the item was exactly what I wanted.
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Stephany T.
Rating: 4 out of 5
Nice idea, useful and convenient x those who, like me, have neither time nor desire to stand there writing and sticking labels on every kindergarten/school accessory. As for shipping, they are too strict, which is why I did not put 5 stars, as on a very large order, they would charge me for shipping (despite reaching 49 would be free) and I had to have it delivered to a pickup point in my area to avoid the charge.
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Response from Petit-Fernand
Good morning, thank you very much for your positive comment! We are happy that our products are to your liking ?? See you soon! Chiara, Petit-Fernand
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Steffi
Rating: 4 out of 5
The service is great, only the delivery to Germany takes a little longer. But if you can plan for it, it's not a problem.
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Response from Petit-Fernand
Hello, Thank you very much for your great review, which goes straight to our hearts. ?? Yes, we are a French company, so delivery may take a little longer. Have a nice day, Elise, EsIstMeins
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Julie
Rating: 4 out of 5
Great service, nice and practical labels
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Elise Simonnet
Rating: 4 out of 5
Fast delivery and as described. However, the quality of the labels had to be modified and the pre-cutting of the labels made it much less difficult to remove them from the booklet without damaging them.
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Floriane P
Rating: 1 out of 5
Even before the labels were printed, I asked for them to be cancelled. This was not done and I was offered a 20% refund. I was not at all satisfied, especially as I had warned them before production started. I wouldn't recommend them again, as they clearly don't take their customers into consideration. I respected their cancellation policy, not at all.
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Response from Petit-Fernand
Hello, We understand your dissatisfaction. However, as explained during our discussions, we did not have a duplicate of your order. Consequently, we were unable to cancel your second order. Thank you for your understanding. Have a nice day, Camille C-MonEtiquette
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Customer
Rating: 1 out of 5
I've never received my order
Response from Petit-Fernand
Hello Valerie, our customer support has reached out to you via email to try to fix the issue. We're sorry there was such an issue during your delivery.
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Yvonne
Rating: 4 out of 5
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