Customer reviews of Petit-Fernand

I ordered express delivery because I needed the labels very quickly. The order took a long time to be delivered. The express delivery charges were reimbursed but the labels were useless as my son had already left on his school trip when we received them. If I had known that express delivery was not possible, it would have had to be specified in the order and I would not have ordered.

The quality of the product was great but unfortunately I have got to reorder due to a spelling mistake

Good evening I keep telling you that your customer service is not working. You have my email because you sent me the unusable water bottles, you called me and said you would send them to me. I can only contact you by review . Francesca

The product, the stickers with the child's name, are fine. The delivery time is around two weeks.

Very good, except that the labels and the font on them are very large.

Quality product but does not stick to all surfaces. See if it holds after several washes of clothes.

Bjr j'habite en Martinique ça fait plusieurs années que je commande sur le site. j'avais un peu peur que les étiquettes prennent trop de temps pour arriver pas du tt.arrivée très vite.et le rendu est magnifique.

Not what I expected, they look like plastic paper labels. It is not for store clothes. They took a long time to deliver to Spain

I insist on saying bad impossible to contact them again from May 28 to today June 7 I still have not received the missing straws Francesca

Beautiful labels, but very, very difficult to remove from the backing. When you've got twenty of them to stick on for a trip, you'll be tearing your hair out!

Good service, original and quality products. The only downside I find the shipping time. Unfortunately the goods arrived too late for use (name tags for clothes). I will definitely order again but with more advance notice.

I made a mistake in my order. Great responsiveness from customer service!

Second order at the top, speed, efficiency products as I like

Items are great quality. They do take a while to be delivered however, but worth ordering ahead of time as alternatives do not so the job as well!

Labels are delivered after the children have left on their trip. The time announced on the site is 2 to 4 days. delivered after 10 days . Interchanged with the company and pretended not to understand... even though a 15% discount had been granted.

I have ordered several times and it has always arrived correctly, this time the order has not arrived, they have sent it to me again and it has not arrived either, they have told me they will refund my money, I thought they were going to be interested because the package would arrive, I do not understand why they do not send a package with tracking.

Convenient and fast delivery.

I've ordered a few times from here and it has been brilliant. This time, my order didn't arrive. That was ok, these things can happen. Emailed- no response. Emailed again - no response. Found they were on Instagram, messaged them - no response. About a week later I got a response on Instagram. They told me I had to email. I'd already done that. Told them I will be going through PayPal to get a refund because their customer service was so bad. They told me I couldn't receive a refund without giving them my order number. I reclaimed my money through PayPal with no problem. A few days later I received an email back, apologising for what had happened and they would send a replacement for free. I am still waiting to see if this arrives. It has been 6 days and they do say up to 10 days. A real shame as in the past, I have recommended this company. Unfortunately, I will be looking for a new website to purchase the same item in the future. It's been 4 weeks now from my first initial purchase. From looking at the reviews on here, It seems it is happening alot.

Everything is perfect!

I never received the parcel and C-MonEtiquette did nothing to make things happen.

I have not yet received my order. It has not been delivered

Order received quickly and labels perfectly made.

Very disappointed with the quality. I ordered the iron-on labels and after the first wash they all came off, even though I followed the instructions for applying them. I had already ordered some a few years ago and the quality was much better!

Very nice gourds with lots of choice of personalization, but one arrived with the first name damaged and already a little removed.

Order not received

Product. Non-compatible self-adhesive label is nothing more or less than paper that sticks like a stamp.

Fast delivery, nice labels, I'm waiting to see if the quality of each type of label is what I expect.

My order took more than 10 days to arrive, and there is no tracking. However, I was pleased with my purchase. Tags are serving the purpose and my lo loves them.

Very disappointed with the result, I absolutely did not expect self-adhesive plastic labels!

Perfect labels, just as I designed and ordered them. I have been using the shoe, clothing and object labels for more than 6 years and I am very satisfied with Petit Fernand.

Delivery by chronopost more than a week !

After repeating my order for the second time, I still have not received it.

I placed an order that although my account was charged I never received it. When I go to my profile to check its status it no longer exists and can no longer be searched by order number. Total scam.

Unfortunately, you've changed the quality of your water bottles. By sticking labels on them that peel off easily

After 1 month of waiting, my order has still not arrived.

I never received my order and theres no tracking to be able to follow up.

No problems with the labels. Just a small malfunction at checkout, no payment confirmation. My order still appeared in my basket. Order received promptly but forgot to put the greaseproof paper inside, forcing me to retrieve the old ones from my previous order.

Arrived package with two water bottles without straws, impossible to contact them

I have not received my parcel

I still haven't received my order. It has been more than 10 days.