The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I love your products but as a loyal customer of 4 children's stickers for many years (over 10) now I feel there should be even better discounts deals for us.
Response from Petit-Fernand
Hello Hanna, Many thanks for your positive feedback. ?? We are glad to hear that! Thank you for your trust and for choosing us for your order. Have a nice day?? Chiara Petit-Fernand
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Julie
Rating: 1 out of 5
Ordered more than 10 days ago and still haven't received it.
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Response from Petit-Fernand
Hello Julie, Thank you very much for your message. We are sorry to hear that your order has not been delivered. We have already sent you an email today. We look forward to hearing from you. Have a nice day, Camille, C-MonEtiquette
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GARCIA54
Rating: 4 out of 5
Very pretty labels and good quality. I just think it's a shame that delivery is by green letter, especially given the new postal delays. It almost didn't arrive on time. And yet I did it at least 10 days in advance.
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Response from Petit-Fernand
Hello Sophie, Thank you very much for your positive note. ? We're sorry that the delivery took longer than expected, but we're happy to see that you like your order. We wish you a pleasant day. Elise, C-MonEtiquette
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Amal Elharrak
Rating: 1 out of 5
I haven't received anything yet. It's been more than 2 weeks since I ordered them.
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Response from Petit-Fernand
Hello Amal, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. We look forward to hearing from you? Have a nice day, Elise, C-MonEtiquette
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Carla
Rating: 4 out of 5
Product arrived in perfect condition. Very practical, good quality. Delivery is a little long
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Response from Petit-Fernand
Hello Carla, Thank you very much for your positive feedback. We're sorry that the delivery took longer than expected. ?? Have a nice day, Elise, C-MonEtiquette
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PIERRE B
Rating: 1 out of 5
Disgraceful! I ordered 24h delivery with a delivery of 10 I received my order 1 week later!!! I had to buy something else in a hurry to identify the clothes of my children who were going to summer camp. I do not recommend this site
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Response from Petit-Fernand
Hello Pierre, Thank you for writing to us. We are very sorry for the delay in the delivery of your order by Chronopost. We have just contacted you in order to help you. Have a nice day, Camille C-MonEtiquette
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Sarai Cuesta González
Rating: 4 out of 5
The labels are of good quality and work very well for me and the designs are very nice and fit the image.
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Response from Petit-Fernand
Hello, Thank you very much for your kind review, we really appreciate it. ?? Have a nice day, Elise, Petit-Fernand
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Alice G.
Rating: 1 out of 5
Gourd sabotaged after two weeks of purchase, despite all the precautions taken for use and very disappointing cleaning.
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Response from Petit-Fernand
Hello Alice, We're sorry to hear about this inconvenience concerning your order. However, as mentioned in our exchange, as we know neither the conditions of use nor the handling conditions, we are unable to respond favorably to your request. Have a nice day, Elise, C-MonEtiquette
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Alexandra Normand
Rating: 4 out of 5
Very good excellent
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Response from Petit-Fernand
Hello, Thank you so much! ?? A lovely day to you, Elise, C-MonEtiquette
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SARAH BARATA
Rating: 1 out of 5
Order placed on 7/05 because my son is going on a school trip on 22/05. Package still not received !!!!!!!!!
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Response from Petit-Fernand
Hello, We are sorry to hear that you have not received your order. As agreed in our correspondence, we have refunded your order. However, please bear in mind that we unfortunately have no influence over the postal service and therefore cannot be held responsible for delivery delays caused by Chronopost. Have a nice day, Elise, C-MonEtiquette
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François Jpl
Rating: 4 out of 5
Contact with customer service very professional and pleasant, quick response and very responsive in case of problems. (I had not received my order and it was sent back to me directly). The delivery time is longer than indicated on the site. The products are very high quality and the visuals are great!
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a positive note, we are delighted to see that your order pleases you. Thank you for your loyalty and trust!?? Have a nice day, Elise, C-MonEtiquette
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Lital tyano
Rating: 1 out of 5
I'm sorry but the order was supposed to be delivered in 24H and arrived 6 days too late. After the first wash the labels were gone (wash at 30 degrees) So I wouldn't recommend you anymore!
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Response from Petit-Fernand
Hello, Thank you for your feedback. We've just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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gonnet anne-sophie
Rating: 4 out of 5
Fast shipping and good quality
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Response from Petit-Fernand
Hello, Thank you so much for your heartfelt feedback! ?? A lovely day to you, Elise, C-MonEtiquette
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SYLVIE BOUVIER
Rating: 1 out of 5
After 10 days of placing my order, it still hasn't arrived. I'm waiting for the after-sales service to get back to me.
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Response from Petit-Fernand
Hello, thank you for your feedback. We sent you an e-mail this morning to suggest a solution, and we look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Vinciane p
Rating: 4 out of 5
The labels are beautiful and the design is up to date. Jen had already ordered them 10 years ago for my son. The only drawback is the delivery time (2 weeks).
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Response from Petit-Fernand
Hello Vinciane, Thank you very much for your positive note. ? We are sorry that the delivery took longer than expected. We wish you a pleasant day. Elise, C-MonEtiquette
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Cel
Rating: 4 out of 5
Very good products, I made several orders and never disappointed. Fast delivery
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Response from Petit-Fernand
Hello Céline, Thank you so much for choosing C-MonEtiquette and for leaving us such positive feedback. It goes straight to our hearts ? Beautiful day to you, Elise, C-MonEtiquette
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Michelle
Rating: 4 out of 5
Great little designs to choose from. Perfect size and good value for money. Delivery time takes a while, but worth the wait!
Response from Petit-Fernand
Hi Michelle, Thank you for sharing you opinion and for choosing Petit-Fernand. We are pleased to read that you are satisfied with our products. Have a nice day ?? Chiara Petit-Fernand
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PAULINE DANDOY
Rating: 1 out of 5
Order never received.
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Response from Petit-Fernand
Hello Pauline, Thank you very much for your feedback. We have already dealt with your e-mail complaint. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Susana Henriques
Rating: 1 out of 5
I did not receive my order.
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Response from Petit-Fernand
Hello Susana, Thank you very much for your comment. We are sorry to hear that your order has not been delivered. We have already sent you an email this morning. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Olivia Caron
Rating: 4 out of 5
Fast shipping Very pretty model plus gift stickers
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Response from Petit-Fernand
Hello Olivia, Thank you very much for your positive feedback. ?? Have a nice day, Elise, C-MonEtiquette
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Déborah
Rating: 1 out of 5
Order still not received ?????
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Response from Petit-Fernand
Hello Déborah, According to your tracking number, your order was delivered today. We have also just sent you an e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Client
Rating: 4 out of 5
Fast delivery. Self-adhesive labels, very practical... But not always easy to detach from the backing
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a positive note, we are delighted to see that you like your order. ?? Have a nice day, Elise, C-MonEtiquette
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Anna. S.
Rating: 1 out of 5
Order not received.
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Response from Petit-Fernand
Hello Anna, Thank you very much for your feedback. We have taken care of your complaint by e-mail. Your order should arrive no later than May 14. However, we have no influence on the postal service and therefore cannot be held responsible for the vagaries and delivery delays of the postal service. Have a nice day, Elise, C-MonEtiquette
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mariame Niang
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Mariame, Thank you for your feedback. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Mirabelli F.
Rating: 1 out of 5
My order never arrived
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Response from Petit-Fernand
Good morning, We are sorry to hear that you did not receive your order. We have just contacted you to suggest a solution. We look forward to your reply. Good day, Elise, Petit-Fernand
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client
Rating: 4 out of 5
I still love the products
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Response from Petit-Fernand
Thank you very much for ordering from us. We are delighted to have you in our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Sabine
Rating: 4 out of 5
This is the second time I have ordered the adhesive labels for my daughter's clothes and shoes and I am delighted. The labels stick really well. Even when washing, nothing has ever come off and yet they are so easy to remove if you want to pass the clothes on. Really great, I will order them again and again. The only downside is the delivery time, which is a bit long. But that's complaining on a high level.
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Response from Petit-Fernand
Guten Taf Sabine, thank you very much for your positive review, which is very much appreciated. However, we are sorry that the delivery took longer than expected, but we hope to welcome you back to EsIstMeins soon. Have a nice day, ? Elise, EsIstMeins
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Fàtima
Rating: 4 out of 5
Beautiful designs and a lot of variety. The website is very easy to use.
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Response from Petit-Fernand
Hello, Thank you very much for leaving a comment? We are delighted ! Hello, Camille Petit-Fernand
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Samiie
Rating: 4 out of 5
quick and easy order, products received quickly. a little expensive perhaps. the parcel was quite damaged on receipt (envelope open on one side) but I suppose it's more the post office than your services.
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a positive note, we are delighted to see that your order pleases you, despite this postal incident. ?? Have a nice day, Elise, C-MonEtiquette
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cliente
Rating: 4 out of 5
2nd time I've ordered and I'm delighted! Very fast delivery! I had a printing problem that was solved very quickly!
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are always here to help you in any way we can!?? Have a nice day, Elise, C-MonEtiquette
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VDS
Rating: 1 out of 5
I got the stickers that don't stick! There is no sticker part at all
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Response from Petit-Fernand
Good morning, Thank you very much for your comment. As we told you by email, it is normal for the labels not to have glue as they are iron-on labels. If there was glue on them, they might melt. Unfortunately, we cannot help you further because the labels you received are exactly the same as the ones you ordered. Good day, Elise, Petit-Fernand
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Sarah
Rating: 4 out of 5
Product as ordered.
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Response from Petit-Fernand
Hello Sara, Thank you so much for your positive feedback. ?? A lovely day to you, Elise, C-MonEtiquette
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I. S.
Rating: 4 out of 5
the choice of labels and fast delivery
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Response from Petit-Fernand
Hello, Thank you very much for your purchase from us and your great review, which goes straight to our hearts. ?? Have a nice day, Elise, EsIstMeins
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Inmaculada Jiménez Sánchez
Rating: 1 out of 5
I have not received
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Response from Petit-Fernand
Good morning Inmaculada, We are sorry that your order has not arrived yet. The second shipment we have sent you is on its way and will arrive shortly. Customer Service is here to help you. Hello, Camille Petit-Fernand
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Barbara S.
Rating: 4 out of 5
They have a wide selection of customizations, the adhesive clothing labels are durable, a little less so the thermoadhesive ones that came off for me. Top the extremely helpful customer service
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Response from Petit-Fernand
Good morning, Thank you very much for your positive comment. We are always here to help you the best we can. ?? I wish you a good day, Elise, Petit-Fernand
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Sally C.
Rating: 4 out of 5
I usually order from you and receive goods in a timely manner but this last order took a markedly long time to arrive, for some reason. Stickers are great as ever, just wanted to flag the long delivery time as having been unusual. Thank you!
Response from Petit-Fernand
Hi, we are happy that our product met your expectations. Thank you very much for sharing your opinion. ?? Have a lovely day, Chiara Petit-Fernad
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Kelly D.
Rating: 1 out of 5
Ordered some school labels a few months ago and they haven't arrived yet!
Response from Petit-Fernand
Hello Kelly, We are really sorry to read your message. Our customer service team has contacted you to help you as quickly as possible with your order. Kind regards, Camille Petit-Fernand
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Wanlin
Rating: 4 out of 5
Very good label quality and rendering. The pack formulas are very practical. Too bad there's no pack without iron-on labels, or the option of creating a fully customizable pack (choice of label shape, number of labels per type, type of labels (iron-on or not).
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a positive note, we are delighted to see that your order pleases you. We'll take your suggestion about the packs into account...? Have a nice day, Elise, C-MonEtiquette
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Aicha Duret
Rating: 1 out of 5
Order placed on April 22 and still not collected
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Response from Petit-Fernand
Hello Aicha, Thank you for your feedback. Our customer service has resent your order yesterday. We hope you will receive it soon. Have a nice day, ? Elise, C-MonEtiquette
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françoise collard
Rating: 1 out of 5
Still nothing received since April 17, 2024! Automatic reply mail remains unanswered!!!!!
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Response from Petit-Fernand
Hello Françoise, Unless we are mistaken, we did reply to you yesterday and have resent your order. We hope you will be fully satisfied with your order ? Have a nice day, Elise, C-MonEtiquette
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