Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 56 829 published reviews

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 1 and 4 stars

Reset filters
L
Leonora Pop
Rating: 4 out of 5
Very easy to use
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
A
Amanda
Rating: 4 out of 5
I find the concept of self-adhesive labels super practical! I'm just sorry that the labels don't stick directly onto the clothes, because my kids remove the labels from the inside of their clothes, so I stuck them directly onto their clothes anyway, so we'll see ...
Translated reviews
Response from Petit-Fernand
Hello, thank you for your feedback. We do indeed offer iron-on labels that are applied directly to the garment. ?? Have a nice day, Elise, C-MonEtiquette
M
Ma Rina
Rating: 1 out of 5
This is the third time I've ordered the labels and they're great! However, I ordered two personalized stainless steel water bottles and the kids have been using them for two days now and the personalization is already going! I find this a real lack of quality. I really do personalize their stuff and it's always well done, but this is really disappointing.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
M
Malake
Rating: 4 out of 5
I've been taking them for 2 years this year.
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
E
Emilie Chaube
Rating: 4 out of 5
Good product. The label holds well and doesn't wash off when properly applied.
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
J
Julie Tournet
Rating: 4 out of 5
Perfect as always
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
R
Romane Shayanna
Rating: 1 out of 5
After 15 days of ordering and being charged I never received my order 27
Translated reviews
Response from Petit-Fernand
Hello Romane, Thank you for your feedback. Our customer service has already processed your complaint and your order is in production. We hope you'll receive it very soon ? Good day, Elise, C-MonEtiquette
A
Adriana
Rating: 4 out of 5
Beautiful brightly colored labels--an extra care in specifying quantities. Otherwise ok
Translated reviews
Response from Petit-Fernand
Good morning Adriana, how nice to know that you liked our products. Thank you for choosing us! ?? Chiara, Petit-Fernand
F
Francesca
Rating: 4 out of 5
Customer services very helpful and solved my problem
Translated reviews
Response from Petit-Fernand
Good morning Francesca, we are glad to hear that you are satisfied with our products. Thank you for your kindness! ?? Chiara, Petit-Fernand
L
Laure Choulet
Rating: 4 out of 5
Great labels! I loved the ones for the shoes! I like them in booklet form. Very good value for money I think. I received some extra labels that weren't addressed to me, and I couldn't keep track of my order on the website.
Translated reviews
Response from Petit-Fernand
Hello , Thank you very much for your very kind feedback! We're always here to help you in any way we can and hope that these problems won't prevent you from ordering from us again. ?? Have a nice day, Elise, C-MonEtiquette
C
Cynthia Trudelle
Rating: 4 out of 5
Wide range of label personalization options. Good quality. Good value for money
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
L
Loïc Cm
Rating: 4 out of 5
My son loves to choose the writing style and drawings.
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
C
Chiara G.
Rating: 1 out of 5
The labels are not for clothes, you can only stick them on the wash labels otherwise they won't withstand machine washing. It's a scam, they don't say so on the purchase page.
Translated reviews
Response from Petit-Fernand
Good morning Chiara, We are sorry that you did not find the labels you wanted. I can confirm that we are not a scam. On our site we distiguish in detail the adhesive clothing labels from the thermo adhesive labels. Here is the explanation on our site for you (you will also find pictures here to guide you) : ADHESIVE LABELS FOR CLOTHES Adhesive labels for clothes apply to all garment care labels or brand of clothes! THERMOADHESIVE LABELS FOR CLOTHES Our thermoadhesive labels can be put in the washing machine up to 60°C and in the dryer. Application is very simple: one ironing stroke for 8 seconds and presto, your children's clothes are labeled for back-to-school or summer camp. The advantage? They can be glued on most fabrics! We hope that for your next order you will be able to find the labels you want. Have a great day and see you soon :) Chiara, Petit-Fernand
A
Adélaïde
Rating: 1 out of 5
I always order from this site and never have any problems, always satisfied. But this time I didn't receive my order. Customer service was able to solve the problem. I'm waiting for my order again. I recommend this site.
Translated reviews
Response from Petit-Fernand
Hello Adélaïde, We are delighted to see that your problem has been solved with our customer service. If you have time, don't hesitate to modify your Trustpilot review; our customers' opinions are very important to us? Have a nice day, C-MonEtiquette Customer Service
A
Aline Bouakel
Rating: 4 out of 5
Very fast delivery large selection very happy
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
V
Virginie Bagou
Rating: 4 out of 5
Receipt as indicated and good quality of the labels ordered
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Beautiful day to you, Elise, C-MonEtiquette
C
Client(E)
Rating: 4 out of 5
Very good except that I aimed a little large for the labels.
Translated reviews
Response from Petit-Fernand
Hello, thank you very much for your very heartfelt feedback! We hope that our different formats will appeal to you in the future. ?? Have a nice day, Elise, C-MonEtiquette
C
Cindy
Rating: 4 out of 5
Labels are always top quality Fast delivery, but this is the 2nd time I've received an envelope that's been completely blown up (opened/ripped open). The rigidity of the deliveries needs to be reviewed, because fortunately everything was still present, but the label pockets were damaged (intact labels, that's the most important thing: Phew).
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! We'll be sure to take note of your suggestion? Have a nice day, Elise, C-MonEtiquette
J
Julie
Rating: 4 out of 5
I've been ordering from you for 5 years, your products are of excellent quality, always a very nice design and my daughter enjoys choosing them every year!!!!
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
A
Audrey Guilbault
Rating: 4 out of 5
The labels are great but I didn't realize when I placed the order that they were too big. I'll only be able to use half of my order.... Too bad, I'll be more careful next time.
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
C
Coralie Lavoye
Rating: 4 out of 5
Never dissatisfied with product quality. One small downside: I would have liked the option of putting together my own school kit, so I wouldn't have the products I don't use (clothing labels).
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
E
Estelle
Rating: 4 out of 5
Super satisfied I recommend
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
A
Adeline Jahan
Rating: 4 out of 5
Nickel as usual
Translated reviews
Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
N
Nm
Rating: 1 out of 5
The labels took a very long time to arrive, 10 days. The iron-on printing is not sharp.
Translated reviews
Response from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
C
Cassandre
Rating: 4 out of 5
Website, very easy to use. Personally, I bought a personalized water bottle for my son, and I loved the concept of being able to personalize everything. My two-year-old son quickly understood how to open and close it by himself and now takes his bottle everywhere with him. Very fast delivery.
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
R
Rébecca B.
Rating: 1 out of 5
Order never received! Delivery requested in 48h via Chronopost... Never delivered to my home, I was asked to go to a pick-up point, which I did but my parcel was not there... I contacted your customer service department who immediately refunded my order in full... I'm disappointed because I like your products... But it was impossible to get the labels in time for my son's vacation...
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced delivery problems with your order. We hope to see you soon at C-MonEtiquette! Elise, C-MonEtiquette
S
Sidonie Helle
Rating: 4 out of 5
As I expect every year
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
E
Emilie Larmandier
Rating: 4 out of 5
This is already my 3rd order, and they're still as high quality as ever. It's a bit of a budget for labels, but they last a really long time despite the daily trips to the dishwasher at the crèche.
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
A
Astrid Trouillefou
Rating: 4 out of 5
Since my child started school 5 years ago, I've always ordered my labels from your site and he's been very happy.
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
G
Giuditta G.
Rating: 4 out of 5
Punctual,accurate and professional even in solving a mistake....
Translated reviews
Response from Petit-Fernand
Good morning Giuditta, how nice to read your positive comment! We are happy to have made another customer happy. ?? Chiara, Petit-Fernand
E
Emmanuelle
Rating: 1 out of 5
This isn't my 1st order, but this one I'm really excited about. I ordered clothing labels for one of my sons, with a fire-engine red background. They arrived, but the background was more orange than red. For my other son I started putting them on the clothes, already 10 used and at the 1st wash already 5 labels peeled off and found in the drum of the washing machine and dryer.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
S
Sabrina D
Rating: 4 out of 5
This is the 2nd time I've ordered and I'm very happy with the quality of the product. The labels stay well all year long on the material, as well as the iron-on labels on the garment. Thanks to the C-mon-étiquettes team for their understanding and responsiveness.
Translated reviews
Response from Petit-Fernand
Hello, thank you for your feedback. Have a nice day, Elise, C-MonEtiquette
B
Bartolucci L.
Rating: 1 out of 5
I never got it and don't know how to track the order. Money spent for nothing
Translated reviews
Response from Petit-Fernand
Good morning Lucia, We are sorry to hear about this. We can't find an exchange with customer service for the notification of not receiving the order. But don't worry, we will contact you within the day to help you. See you soon, Chiara Petit-Fernand
I
Irene Calabuig
Rating: 1 out of 5
Two orders in one month > Zero envelopes received: - It says I have received the order but as there is no way to track or check where the envelope/package is I am left with the same... - And I have lost 12
Translated reviews
Response from Petit-Fernand
Hi Irene, We are sorry to hear that the order we have remanufactured for you has not arrived yet. We have just contacted you by email to help you. Good day, Camille Petit-Fernand
L
Lucie A .
Rating: 1 out of 5
The labels arrived too late (10 days). I wasn't able to use them before my children left for camp. I ordered a bit last minute, and that's entirely my responsibility, but I admit I was hoping it would arrive at least after a week. In the end, I had to buy labels to complete myself at the last minute.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
M
Mme Jessica Loy
Rating: 1 out of 5
The order was returned to sender apparently for a problem on my address, while everything was clear at the time of purchase, I found myself without the batch of labels planned for the departure in colo of my son! The lady on the phone gave me a refund, but I had to go to another site and pay an extra 15 to have the order sent within 24 hours!
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear about your delivery problems. We hope to see you soon at C-MonEtiquette. Have a nice day, Elise, C-MonEtiquette
T
Tatiana Fernandes
Rating: 1 out of 5
I never received the order. I hope it will be sent back to me very soon as announced today by C mon étiquette customer service. 17/07- New order well sent back but they promised me a home delivery except that it was sent to a chronopost relay point which no longer exists. So I'm not going to receive what I bought any time soon?
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced delivery problems. We hope that your order will arrive to your complete satisfaction. Have a nice day, Elise, C-MonEtiquette
R
Romain Da Silva Barbosa
Rating: 4 out of 5
Fast delivery, intuitive site.
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
L
Le Guelaff
Rating: 4 out of 5
Products totally in line with my expectations. Only the choice of colors was limited, too bad
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
M
Marine Orth
Rating: 4 out of 5
Accessible product Clear, precise website Wide selection
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette