The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Everything arrived as ordered, not very fast but this is the Canary Islands and that's the way it goes.
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Response from Petit-Fernand
Hello, Thank you for leaving us a comment. I hope everything is to your liking ! ?? Hello, Camille Petit-Fernand
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T
Rating: 1 out of 5
We ordered a personalized stainless steel drinking bottle. The bottle itself is very nice. But unfortunately the letters came off after a short time and the rubber on the bottle leaked. We only washed the bottle by hand. After I complained about the bottle, I was only offered a 20% discount code with this explanation: "However, as we do not know the conditions of use or care of the drinking bottle, we are unfortunately unable to respond positively to your inquiry." I think it's very cheeky to assume that customers make care mistakes. Legally very questionable! We have been customers for 3.5 years.
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Response from Petit-Fernand
Hello Tania, Thank you for your review. Unfortunately, we have certain procedures that we must adhere to. We are sorry that these do not apply to you. We still wish you a nice day. Elise, EsIstMeins
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Melle CHARLOTTE SEIN
Rating: 4 out of 5
Very good. Corresponds to visualization.
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Response from Petit-Fernand
Hello Charlotte, Thank you so much for your heartfelt feedback. ?? A lovely day to you, Elise, C-MonEtiquette
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Natalia
Rating: 4 out of 5
I like it a lot, the only thing is that it took a long time!
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Response from Petit-Fernand
Hi Natalia, We are sorry that the post office took so long for the delivery. But we are glad you like them ! ?? Good morning, Camille Petit-Fernand
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Nathalie Germonprez
Rating: 1 out of 5
I still haven't received my order!
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Response from Petit-Fernand
Hello, We have just processed your e-mail request and resent your order. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
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Cassandra Vullo
Rating: 1 out of 5
Jen still hasn't received my order!!!
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Anna
Rating: 4 out of 5
Faithful to the description given on the site and fast delivery. This is the 2nd time I've ordered, I'm happy with it.
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Response from Petit-Fernand
Hello Anna, Thank you very much for choosing C-MonEtiquette for your order. We're delighted to have you as part of our little family. ?? Beautiful day to you, Elise, C-MonEtiquette
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Ylenia
Rating: 1 out of 5
Lovely thermoadhesive labels but after a wash at 30degrees they came right off
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Response from Petit-Fernand
Good morning Ylenia, Thank you for your feedback. One of our operators will contact you to help you. Good day, Chiara Petit-Fernand
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customer
Rating: 1 out of 5
Hi I havent received my order its been over two weeks ? Please help
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Response from Petit-Fernand
Hello, Could you please contact us via our contact form or give us a call? We'll be happy to help. Have a nice day, Elise, C-MonEtiquette
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C.L.
Rating: 1 out of 5
I'm usually happy with your service, but this time I've received the e-mail notification, even though I still haven't received it... I was expecting this order for my daughter's summer camp, but it's too late! Fortunately, there will be a camp this summer...
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Response from Petit-Fernand
Hello, We're sorry to hear that your order still hasn't arrived. We have just contacted you by e-mail to find a solution. Have a nice day, Elise, C-MonEtiquette
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Veronica P.
Rating: 4 out of 5
Cute and durable object labels perfect for my babies who always lose everything
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Response from Petit-Fernand
Good morning Veronica, Thank you very much for your trust, we are glad to read your message ?? Good day, Chiara Petit-Fernand
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Cristina
Rating: 1 out of 5
I have ordered several times before but this time it is terrible...I am waiting to receive my order from 1 month ago (they have processed it 3 times) and it has not arrived. I need it for my son's colognes and I see that I am not going to get it.
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Response from Petit-Fernand
Hi Cristina, After our conversation, your order is on its way to your new shipping address. We are very sorry for this situation and we hope that it arrives as soon as possible. Please let us know when it arrives. Hello, Camille Petit-Fernand
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Alessandra G.
Rating: 1 out of 5
I have not received the goods
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Response from Petit-Fernand
Dear Alessandra, We are very sorry that you did not receive your order. One of our operators has contacted you to help you. I wish you a good day, Chiara Petit-Fernand
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Ai L.
Rating: 1 out of 5
We received the wrong labels and ours have still not arrived.
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Response from Petit-Fernand
Hello, Unless we have made a mistake, you have not requested a new shipment. You have asked us for a refund. This was done a few days ago. Elise, ItIsMine
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Gaëlle Bernard
Rating: 1 out of 5
I did not receive the labels
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Response from Petit-Fernand
Hello, We're sorry to hear that your order still hasn't arrived. We have just contacted you by e-mail to find a solution. Have a nice day, Elise, C-MonEtiquette
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Maria
Rating: 4 out of 5
I had a problem with the delivery, because they registered with the same number two orders, but after contacting customer service they solved it and sent me mine.
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Response from Petit-Fernand
Hi Maria, We are here to help you? Thank you for your confidence ! Good morning, Camille Petit-Fernand
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Stéphanie
Rating: 4 out of 5
My order took longer than expected to arrive. Customer service kindly suggested a solution, but in the meantime I've received my labels. They are very practical and very pretty. What's more, I got a free sticker for the kids, and they were delighted.
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Response from Petit-Fernand
Hello Stéphanie, Thank you very much for your feedback. We're here to help! Have a nice day, Elise, C-MonEtiquette
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Marie-Paule DUBOIS
Rating: 4 out of 5
Easy label design, wide choice of colors and shapes
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Response from Petit-Fernand
Hello Marie-Paule, Thank you very much for your positive comment. Have a nice day, ? Elise, C-MonEtiquette
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Federica D'Angelo
Rating: 4 out of 5
Hello, I bought for the second time, one year after the first, personalized labels for my two children who go to the nursery, I must say that the product is of good quality and resistant because after many washings of clothes they have not I have never peeled off a label, I am very satisfied. As for the prices, when there are discounts or packages already made, they are certainly practical. I just have one note to make (first it's not their fault) the last order didn't arrive even though I waited a day longer than the estimated delivery date, but I must say they were kind and helpful to catch me up. .order at their expense.
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Response from Petit-Fernand
Hello Federica, Thank you very much for ordering from C-MonEtiquette and for your valuable feedback. Our customer service is always there to help you as best we can! ????? Have a nice day, Elise, C-MonEtiquette
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Isa Pereira
Rating: 4 out of 5
Superb after-sales service!
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Response from Petit-Fernand
Hello Isabelle, Thank you very much for ordering from C-MonEtiquette. Our customer service is always there to help you in any way we can! ????? Have a nice day, Elise, C-MonEtiquette
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Léna Genot
Rating: 4 out of 5
My order was lost, quick response
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Response from Petit-Fernand
Hello Léna, Thank you very much for choosing us for your order and for leaving us a positive note despite this delivery incident. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Karen Carranza
Rating: 1 out of 5
My product never arrived, I've written several times and I don't see a solution.
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Response from Petit-Fernand
Hello Karen, Thank you very much for your feedback. Unfortunately, we have no influence on the postal service, but are nevertheless impacted by this non-delivery of the postal service. We have refunded your order in full following your request. Have a nice day, Elise, C-MonEtiquette
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Laurie Jacquin
Rating: 1 out of 5
Many of the labels came off after the 1st wash. I'm really disappointed, considering that a week went by between putting the labels on and washing them.
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Response from Petit-Fernand
Hello Laurie, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more details. Have a nice day, Elise, C-MonEtiquette
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Isabelle Priels
Rating: 1 out of 5
Never received my order
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Response from Petit-Fernand
Hello Isabelle, We're sorry you haven't received your order yet. Our customer service department contacted you last night to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sophie Feron
Rating: 1 out of 5
I still haven't received my order, is this normal?
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Response from Petit-Fernand
Hello Sophie, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Ryuk
Rating: 4 out of 5
My son is starting kindergarten in September, so he has to label all his little things. I took the kindergarten pack to identify his clothes, shoes, cup, doudou etc.. Super-fast delivery, customizable colors, fonts and the option of adding a little drawing. Really top-notch. I really recommend it.
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Response from Petit-Fernand
Hello, Thank you so much for leaving us a positive note. It means a lot to us to know that the whole family likes the pack. ???? Have a nice day, Elise, C-MonEtiquette
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Frédérique
Rating: 1 out of 5
Hello, I ordered 10 days ago and I haven't received anything yet. I can't track my order in my account. It says "no order". However, I have received the confirmation email and my account has been debited.
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Response from Petit-Fernand
Hello Frédérique, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Manuela F.
Rating: 4 out of 5
Well-built website, clear and effective product presentation
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Response from Petit-Fernand
Good morning Manuela, Thank you for sharing your opinion ?? We are really happy to hear that you are satisfied with your experience with Petit-Fernand. Have a great day, Chiara Petit-Fernand
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guerrero nathalie
Rating: 1 out of 5
The iron-on labels do not hold. I ordered them a few years ago and there was nothing to say. Too bad I won't be ordering again.
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Response from Petit-Fernand
Hello Nathalie, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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gerlando
Rating: 4 out of 5
Great customer service, I hadn't had my shipment delivered (with regular post) and they offered to reship it for free or refund me. I chose the new shipment and now have the product I ordered!
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Response from Petit-Fernand
Good morning, Thank you so much for ordering from us and leaving us a positive note. It means a lot to us. I wish you a good day, ??? Chiara, Petit-Fernand
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Maïté Evrard
Rating: 1 out of 5
I did not receive my order very disappointed first time this happens my son leaves on a trip on Monday and I did not receive on time .... too bad
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Response from Petit-Fernand
Hello Maïté, We're sorry to hear that you didn't receive your order on time. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Bertocco M.
Rating: 4 out of 5
The first shipment I believe was lost. I contacted customer service and a no-cost shipment was made immediately. Good service
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Response from Petit-Fernand
Good morning, We are pleased to read your comment and to know that you are satisfied with your experience with Petit-Fernand? I wish you a good day, Chiara Petit-Fernand
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Siham Cherkaoui
Rating: 1 out of 5
Lune des gourdes a un problème elle coule je ne saurais pas le expliquer je la replie là gère et le met à la verticale et le eau se met à couler du bouchon qui se visse sans sarrêter , cela mas fais des taches de partout ne my attendant pas , à ce prix là je suis extrêmement déçu
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Response from Petit-Fernand
Hello Siham, We're sorry to hear about this problem with your order. We have just contacted you to find a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sabrina MARTIN
Rating: 1 out of 5
Package still not received from Chronopost! Even though I paid for fast delivery!
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Response from Petit-Fernand
Hello Sabrina, We're sorry you haven't received your order yet. We've just contacted you to try and find a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Emilie MOUQUE
Rating: 4 out of 5
Very pleased with the iron-on labels we received. They are solid and nice. My son is also happy with the result. If I could make one remark, it would be to extend the range of images offered because my children are 9 and 12, and for their age, it's a bit lacking.
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Response from Petit-Fernand
Hello Émilie, Thank you very much for taking the time to leave us a positive note, we are delighted to see that you like your order. We take note of your suggestion. ?? Have a nice day, Elise, C-MonEtiquette
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nathalie Reneaud
Rating: 4 out of 5
Hello I haven't used it yet. I will come back to give my opinion.
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Response from Petit-Fernand
Hello Nathalie, Thank you so much for your positive review, which means a lot to us. ?? A lovely day to you, Elise, C-MonEtiquette
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Sarah LEGO
Rating: 4 out of 5
Very happy with the result and received very quickly
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Response from Petit-Fernand
Hello Sarah, Thank you for choosing us for your order and for leaving us such a positive note. Have a nice day, ? Elise, C-MonEtiquette
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Arianna M.
Rating: 4 out of 5
Aside from some delivery delays I have to say that the customer service has been great and the product is fantastic! Super quality and functionality! I am satisfied with ?
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Response from Petit-Fernand
Good morning, Thank you so much for entrusting us with your order, we are happy to have you as part of our Petit-Fernand family! ????? Good day, Chiara, Petit-Fernand
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Helena Pita Torrente
Rating: 4 out of 5
I am not giving 5 stars because this time they took a little longer than usual (I have ordered at least 10 labels, and they always take less time, except in September, when they tend to have more demand due to the back to school) and because the lettering on the clothing labels was a little shaky.
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Response from Petit-Fernand
Hello Helena, Thank you for always trusting us? Hello, Camille Petit-Fernand
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Blume
Rating: 4 out of 5
The ordering process is simple and self-explanatory. The selection of the label type, shape, color and font is quick and you can also change it if you don't like the composition after all. There are pretty symbols to choose from for almost every purpose. The only thing I didn't find was the option without a symbol. When you order on the site, you get the impression that you are getting a German product. However, the actual production takes place in France and is fast. Accordingly, the postal service takes a long time to deliver.
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Response from Petit-Fernand
Hello, Thank you for shopping at EsIstMeins and your super nice review, which we are very happy about! ????? Effectively, we suggest the option of not including illustrations. However, we are sorry that the delivery took longer than expected. Have a nice day, Elise, EsIstMeins
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