The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, We still haven't received our items and no feedback from customer service!!!!
Translated reviews
Response from Petit-Fernand
Hello Cindy, We are sorry to hear that you have not received your order. We have contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
N
Nathalie
Rating: 4 out of 5
The labels come in a small booklet, which is super practical. With the long labels for objects, I would have liked the motif to be better positioned as it is only very small at the edge. Otherwise, I can recommend the labels. Only time will tell how long and how well they will last
Translated reviews
Response from Petit-Fernand
Hello Nathalie, Thank you very much for your purchase and your great review. We will take your suggestion as to where the motif should be placed on the label into consideration. Have a nice day, ? Elise, EsIstMeins
D
Delphine RICHARD
Rating: 4 out of 5
Very nice labels! Some hard to peel off, but that's on the margin. I recommend
Translated reviews
Response from Petit-Fernand
Hello Delphine, Thank you very much for your review. We are delighted to see that you like your labels. ?? We've contacted you about the difficulty you're having in removing them from their backing. Have a nice day, Elise, C-MonEtiquette
M
Mimi Mh
Rating: 1 out of 5
Order never received! ??????
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. Could you please contact us via our contact form or give us a call so that we can help you? Have a nice day, Elise, C-MonEtiquette
E
Estefania Acuña
Rating: 1 out of 5
I still haven't received the order
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your feedback. My colleague has taken care of your request and has put your order back into production so that it can be sent to you. We hope you will receive it very soon and that it will give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
M
Michel Collinge
Rating: 4 out of 5
Good, fast service. Good value for money
Translated reviews
Response from Petit-Fernand
Hello Michel, Thank you very much for your positive feedback, which goes straight to our hearts. ?? A lovely day to you, Elise, C-MonEtiquette
C
Caroline genthner
Rating: 4 out of 5
The labels are great, but they're just wrapped in an envelope, so they arrived wet. They're usable, but the notebook is wrinkled.
Translated reviews
Response from Petit-Fernand
Hello Caroline, Thank you very much for your feedback. We are very sorry to hear about this inconvenience. We have called and e-mailed you to get more information. Have a nice day, Elise, C-MonEtiquette
J
julien robac
Rating: 4 out of 5
We received them quickly, thank you very much, very easy to glue, good work.
Translated reviews
Response from Petit-Fernand
Hello Julie, Thank you for choosing us for your order and for trusting us. Your feedback really motivates us! Have a nice day, ? Elise, C-MonEtiquette
E
Erika
Rating: 1 out of 5
Disappointed. I usually order labels and have never had a problem, until now. I placed an order at the end of January and it still hasn't arrived. The email that answers my request is a robot and no one confirms if they are going to send me a new order or not.
Translated reviews
Response from Petit-Fernand
Hi Erika, Thank you for your availability on the phone. We are waiting for your order to arrive again. Please let us know so that we can be reassured. Regards, Sandra from Petit-Fernand
L
LUCA
Rating: 4 out of 5
The labels are always perfect, I had problems with delivery as my order was lost. As soon as I reported it they proceeded to send me new ones without charging me.
Translated reviews
Response from Petit-Fernand
Good morning Luca, Thank you for your message and advice. We thank you for your trust. Have a nice day :) Chiara Petit-Fernand
V
Valerie Meca
Rating: 4 out of 5
Everything went very smoothly, very responsive.
Translated reviews
Response from Petit-Fernand
Hello Valérie, Thank you so much for your feedback. We're delighted that everything went so well. ?? Beautiful day to you, Elise, C-MonEtiquette
J
Julie
Rating: 1 out of 5
Never received my order
Translated reviews
Response from Petit-Fernand
Hello Julie, We are sorry for the delay in delivery by the postal services. We have just contacted you by email in order to help you as soon as possible. Good day, Sandra C-MonEtiquette
F
Florien
Rating: 1 out of 5
I did not receive the product...
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your feedback. Your order was resent on 28/02/2024. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
M
Mrs C.
Rating: 4 out of 5
The customer service team contacted me straight away and seems there might be a quality problem with the iron on stickers. I'm receiving a new order shortly so fingers crossed these are better!
Response from Petit-Fernand
Dear Sapna, A member of our team has contacted you to help! Have a lovely day, Chiara Petit-Fernand
E
Elodie LOISELEE
Rating: 1 out of 5
Purchase of a profuit with choice of additional piurificatikn fast delivery in 2 /3 days. Delivery 12 days later. I don't need these labels anymore...
Translated reviews
Response from Petit-Fernand
Dear Elodie, We apologize for the delay in delivery by La Poste. We have just contacted you by email. Have a nice day, Sandra C-MonEtiquette
M
Michelle T.
Rating: 1 out of 5
Didn't arrive. Ordered on the 12th and nothing.
Response from Petit-Fernand
Hi Michelle, Please contact us at [email protected] so that we can help you as soon as possible. Have a lovely day, Chiara Petit-Fernand
V
Virginie
Rating: 4 out of 5
Very nice labels Too bad that the colors are sometimes different from reality.
Translated reviews
Response from Petit-Fernand
Hello Virginie, Thank you very much for your feedback. ?? We've contacted you to find out more about the problem. Have a nice day, Elise, C-MonEtiquette
A
Ali Gri
Rating: 4 out of 5
We received our parcel with 2 wooden labels and both were damaged. The after-sales service contacted us and sent us 2 labels at their expense.
Translated reviews
Response from Petit-Fernand
Hello Alinoë, I'm sorry to read your message, but we didn't receive one concerning the quality of your wooden labels. Following our telephone conversation, I can confirm that the products in question will be returned at our expense. Have a nice day and thank you for your confidence. See you soon, Sandra C-MonEtiquette
L
Lynsey C.
Rating: 4 out of 5
Received wrong labels, but this was quickly rectified and new labels sent out. Thank you
Response from Petit-Fernand
Hi Lynsey, A member of our team has contacted you to help. Have a lovely day, Chiara Petit-Fernand
A
Aline M
Rating: 4 out of 5
Pleasant experience, good quality of life that can be found cheaper elsewhere. But great little drawings. I'd recommend for service and quality.
Translated reviews
Response from Petit-Fernand
Hello Aline, Thank you so much for your comment which encourages us so much! ? A lovely day to you, Elise, C-MonEtiquette
K
K. M.
Rating: 4 out of 5
Fast processing, nice selection
Translated reviews
Response from Petit-Fernand
Hello Katharina, Thank you for choosing us for your order and for leaving a positive note. ?? Have a nice day, Elise, EsIstMeins
C
Caro
Rating: 4 out of 5
First order not received, I wrote an email, where I was directly proposed to be refunded or to send me back an order. I chose the 2nd option, and received it within 5 days :)
Translated reviews
Response from Petit-Fernand
Hello Caroline, Thank you very much for trusting us a second time despite this delivery problem with the post office. We hope you are satisfied with your order. Good day, Elise, C-MonEtiquette
S
SME
Rating: 4 out of 5
The design of the labels as well as the packs already made on the site is very appreciable. I really appreciated the booklet containing all the labels and the explanations on how to use them. What's more, delivery was relatively quick for being in Switzerland. I look forward to seeing how they age over time :)
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your detailed feedback, which means a lot to us. We are delighted to see that you are completely satisfied with your order. ?? Have a nice day, Elise, C-MonEtiquette
C
CLAUDE TENNEGUIN
Rating: 4 out of 5
Speed and simplicity
Translated reviews
Response from Petit-Fernand
Hello Claude, Thank you for trusting us and leaving us a positive note. It means a lot to us! Have a nice day, Elise, C-MonEtiquette
H
Heather S.
Rating: 4 out of 5
Name tags excellent, took a little longer to arrive than expected, sadly the lady died before the name tags arrived
Response from Petit-Fernand
Dear Heather, Thank you for sharing your opinion; Have a lovely day, Chiara Petit-Fernand
D
DANIELA V.
Rating: 4 out of 5
GOOD-I HOPE THE LABELS LAST THROUGH THE WASHINGS
Translated reviews
Response from Petit-Fernand
Good morning Daniela, Thank you for choosing us and sharing your opinion. We also thank you for your trust! See you soon? Chiara Petit-Fernand
C
Client
Rating: 4 out of 5
Easy to order, precise explanations
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for trusting us with your order. We hope to see you again soon! ?? Have a nice day, Elise, C-MonEtiquette
D
Danielle Wegnez
Rating: 4 out of 5
The site is easy to use and the mail arrives quickly.
Translated reviews
Response from Petit-Fernand
Hello Danielle, Thank you very much for your confidence. We are delighted to see that your order is to your liking. ?? Have a nice day, Elise, C-MonEtiquette
L
Laila Esposito
Rating: 4 out of 5
Error on the order but quickly rectified
Translated reviews
Response from Petit-Fernand
Hello, We are always here to help you and your satisfaction is our priority. We look forward to seeing you again soon. ?? Have a nice day, Elise, C-MonEtiquette
S
S. W.
Rating: 1 out of 5
Had ordered 2 snack tins. Unfortunately they do not look like the picture. The emblems are stuck on the tin like stickers, one of them was stuck on crooked. Unfortunately not very durable. No longer usable after half a year. Discolored and bubbles under the sticker. Not recommended.
Translated reviews
Response from Petit-Fernand
Hello, we are sorry that the Sackboxes do not meet your expectations. Can you please contact us so that we can have more information about it? Have a nice day, Elise, EsIstMeins
N
Nadège
Rating: 4 out of 5
The labels arrived on time and after the 1st wash, they held!
Translated reviews
Response from Petit-Fernand
Hello Nadège, Thank you very much for trusting us and leaving us an encouraging note. We're delighted to see that your labels suit you. ?? Have a nice day, Elise, C-MonEtiquette
Z
Zahra G.
Rating: 4 out of 5
Very good products. It is just that the shipping takes a long time and is not free.
Response from Petit-Fernand
Hello Zahra, Thank you for sharing your opinion! Which is very important to us. ?? Have a nice day, Chiara Petit-Fernand
M
Marta
Rating: 4 out of 5
I had a problem because the stickers did not arrive within the maximum 10 days of delivery, I contacted customer service and they immediately gave me the option of resending them or refunding my money.
Translated reviews
Response from Petit-Fernand
Your loyalty is our greatest motivation. Thank you very much for trusting us. Sandra de Petit-Fernand
S
Sara Benguría
Rating: 4 out of 5
I ordered two names and they were all mixed up.
Translated reviews
Response from Petit-Fernand
Hi Sara, We apologize for this error? We hope you were able to enjoy your labels. Good morning, Camille Petit-Fernand
N
Nath
Rating: 4 out of 5
Very good products (sandwich box and labels). Only one problem with the cups: the handles break.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to get more information about this problem. Have a nice day, Elise, C-MonEtiquette
L
Lara
Rating: 4 out of 5
.........l
Translated reviews
Response from Petit-Fernand
Good morning Lara, Thank you for the positive evaluation, I wish you a good day ?? Chiara Petit-Fernand
M
Maria MeFe
Rating: 1 out of 5
I would not buy again. They charged me almost 10 euros for shipping and it took more than a week. There are label suppliers much faster and without charging so much for shipping.
Translated reviews
Response from Petit-Fernand
Good morning Maria, We have contacted you by email. We are sorry to hear that your shipment has been delayed. We apologize for the delay. Best regards, Sandra de Petit-Fernand
C
Carillo R.
Rating: 1 out of 5
I never received my order
Translated reviews
Response from Petit-Fernand
Good morning Rosalia, Thank you for your message, One of our operators will contact you in the day to help you. Good day, Chiara Petit-Fernand
H
Helen
Rating: 1 out of 5
Product still has not arrived. Ordered on 21.1.2024. Wont be a returning customer!! Had to get some more labels on amazon next day.
Response from Petit-Fernand
Hi Helen, We are really sorry to hear that. A member of our costumer service has contacted you and we will send you replacements, Have a lovely day, Chiara Petit-Fernand
C
Carole Reuter
Rating: 4 out of 5
...........
Translated reviews
Response from Petit-Fernand
Hi Carole, Thank you so much for these 4 stars! ? Beautiful day to you, Elise, C-MonEtiquette
We use cookies for audience measurement and improving user experience.
English 