Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Hello Manuella, Thank you very much for your positive note which makes us very happy. ?? We wish you a pleasant day. Elise, C-MonEtiquette
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Alexandra Mausen-Bertemes
Rating: 4 out of 5
The website is great. The only downside is that shipping takes a very long time. For our order, we had to wait 10 days!
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Response from Petit-Fernand
Hello Alexandra, Thank you for leaving us a positive review. We're sorry that the shipment took longer than expected, but unfortunately, we have no influence over the post office. ?? However, we hope you are completely satisfied with your order. Have a nice day, Elise, C-MonEtiquette
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Marine Anne
Rating: 1 out of 5
Order not received ... my son is going to sea class and I ordered in advance and still haven't received ...
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Response from Petit-Fernand
Hello Marine, We're sorry you didn't receive your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Alessia
Rating: 4 out of 5
I have been buying labels from them for a few years now. They should just improve the envelope where they ship that is not rainproof. Otherwise super! ??
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Response from Petit-Fernand
Good morning Alessia, Thank you for sharing your experience. We are happy that you are satisfied with the labels and thank you for your advice. Your opinion is important. See you soon ? Chiara Petit-Fernand
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Puricelli M.
Rating: 1 out of 5
Sticky labels never received!
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Response from Petit-Fernand
Good morning Marco, I am very sorry that you did not receive your order. Unfortunately, we cannot intervene on non-deliveries by the mail. However, our customer service has proposed solutions to help you and as you requested, they have refunded your order. Thank you for your understanding :) Chiara Petit-Fernand
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Angela
Rating: 4 out of 5
Really impressed with this company, I took a risk and it paid off. Unfortunately, the first lot of stickers didn't arrive. But the customer service was excellent, and sorted out sending us some more, for free, without any questions. The actual stickers are lovely, they look exactly like they do online. And have survived a wash so far. Looking forward to seeing how long they last.
Response from Petit-Fernand
Dear Angela, It makes us hapy to read your words. We are glad you are satisfied with the product and customer service! Thank you for your trust! Have a nice day ?? Chiara Petit-Fernand
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Ana Richard
Rating: 4 out of 5
I'm still just as happy with the labels :-) However, the last two orders have taken longer than usual to arrive, even though we're not in a rush period (back-to-school or whatever...) But still within the announced deadlines.
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Response from Petit-Fernand
Hello Ana, We're sorry to hear that delivery took longer than expected. However, we are happy to see that you are happy with your order!?? We wish you a pleasant day, Elise, C-MonEtiquette
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Juliette
Rating: 4 out of 5
Labels as ordered. I didn't realize I had selected 50! Quantity not visible enough for the customer. Could be a point for improvement
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Response from Petit-Fernand
Hello Juliette, Thank you very much for your feedback. We are taking your suggestion into account and will pass it on to the relevant team as soon as possible. ?? We wish you a pleasant day, Elise, C-MonEtiquette
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Celine Rellier
Rating: 4 out of 5
I ordered the labels for the shoes, the wooden label for the schoolbag and the isothermal water bottles with sports caps. The only downside is that the sport stoppers climb over time and become difficult for a child to open (limescale? Joint). One cap broke a little while ago (used a lot, no worries), but I discovered deposits/mould inside. Not being accessible under normal circumstances, it's difficult to clean/dry the seal inside the stopper. Maybe I'll go for another, more hygienic model.
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Response from Petit-Fernand
Hello Céline, Thank you very much for taking the time to detail your feedback on our products. We've just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Claire Chaineux
Rating: 4 out of 5
Well designed and clear site. Quality products. I've been using them for my children's labels for 6 years and have never had any complaints. Very good value for money
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Response from Petit-Fernand
Hello Claire, Thank you so much for your positive review, which touches us deeply. We're delighted to see that you've been placing your trust in us all this time! ?? We wish you a pleasant day, Elise, C-MonEtiquette
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Cliente
Rating: 1 out of 5
Very disappointed I ordered a lot for my daughter I left 24 h (even more) I did the test the label is gone.
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Response from Petit-Fernand
Hello Yolène, We're sorry to hear that you're experiencing difficulties with your labels. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, ? Elise, C-MonEtiquette
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Romane Morillon
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Romane, My colleague has already taken care of your complaint. We hope, however, that you will receive your order quickly and that it will give you complete satisfaction. ?? Have a nice day, Elise, C-MonEtiquette
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Isabelle
Rating: 4 out of 5
Nice customizable products. On the other hand, the automated messages generate errors that create unnecessary worries - a problem confirmed by email exchanges with Camille from Customer Service before I received my order. What's more, delivery times are actually much longer than advertised.
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Response from Petit-Fernand
Hello Isabelle, Thank you very much for your feedback. I've just contacted you to find out more about this automation. ?? Have a nice day, Elise, C-MonEtiquette
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Andreia Da Rocha
Rating: 4 out of 5
Good product quality in general Lunch box very pretty and the labels too. The case is a little too small and the zip is not as good.
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Response from Petit-Fernand
Hello Andreia, Thank you very much for sharing your opinion which is very important to us. We have just contacted you to get more information about this inconvenience. Have a nice day, ? Elise, C-MonEtiquette
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Son
Rating: 4 out of 5
Ordering was easy, delivery was fast. However, I have the impression that one of the lunch boxes comes loose after 2 trips through the dishwasher.
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Response from Petit-Fernand
Hello Sonja, Thank you very much for your feedback. We have just contacted you to find out more about the problem. We look forward to hearing from you. Have a nice day, ? Elise, C-MonEtiquette
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Laetitia Clément
Rating: 4 out of 5
I still love your labels. Too bad they don't always hold up in the wash.
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Response from Petit-Fernand
Hello Laetitia, Thank you very much for your feedback. We will get in touch with you so that we can provide you with a solution. Have a nice day, Elise, C-MonEtiquette
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Emilie
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello Emilie, We're sorry you haven't received your order yet. We have already contacted you to propose a solution and we look forward to hearing from you. Good day, Elise, C-MonEtiquette
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Mrs. S.
Rating: 4 out of 5
The quality and presentation of the stickers was very good. Unfortunately, I got sent someone else's so then had to wait for mine to be re-printed and posted again.
Response from Petit-Fernand
Hi Dianne, thank you very much for your feedback. We are delighted to hear that you liked our products and appreciate their quality. Thank you for your trust! Have a lovely day ?? Chiara Petit-Fernad
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Client08
Rating: 1 out of 5
Nil Nil Site bugs Labels that don't peel off properly
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Response from Petit-Fernand
Hello, We're sorry you had a bad experience with C-MonEtiquette. However, you placed two orders, one logged in with your customer account, the other as a guest. These had already been sent at the time of your report, so we were unable to refund or cancel them. Unfortunately, the problem does not lie with the website. Have a nice day, Elise, C-MonEtiquette
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Noelia Paredes Anllo
Rating: 1 out of 5
I received an order that was not mine. If mine went to another customer it had my phone number on it and that bothers me. My order finally took a month and a half. I didn't even get a reward.
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Response from Petit-Fernand
Hi Noelia, We are sorry to hear that you received an order that was not yours. We apologize for this mistake. However, we hope you like our products. Our Customer Service Department is available for anything you may need. Good day, Camille Petit-Fernand
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Carole Lesage
Rating: 4 out of 5
It's a wonderful discovery, recommended to me by childcare professionals working in crèches. The patterns are nice. The print quality is...
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Response from Petit-Fernand
Hello Carole, Thank you so much for your positive feedback, which goes straight to our hearts. ?? A lovely day to you, Elise, C-monEtiquette
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Marianne Durand
Rating: 4 out of 5
Simple, fast and efficient - just what we like!
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Response from Petit-Fernand
Hello Marianne, Thank you very much for choosing us for your order and for leaving us a positive note. It encourages us even more to offer the best products. ?? Have a nice day, Elise, C-MonEtiquette
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Cindy Goffaux
Rating: 1 out of 5
Hello, We still haven't received our items and no feedback from customer service!!!!
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Response from Petit-Fernand
Hello Cindy, We are sorry to hear that you have not received your order. We have contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Nathalie
Rating: 4 out of 5
The labels come in a small booklet, which is super practical. With the long labels for objects, I would have liked the motif to be better positioned as it is only very small at the edge. Otherwise, I can recommend the labels. Only time will tell how long and how well they will last
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Response from Petit-Fernand
Hello Nathalie, Thank you very much for your purchase and your great review. We will take your suggestion as to where the motif should be placed on the label into consideration. Have a nice day, ? Elise, EsIstMeins
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Delphine Richard
Rating: 4 out of 5
Very nice labels! Some hard to peel off, but that's on the margin. I recommend
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Response from Petit-Fernand
Hello Delphine, Thank you very much for your review. We are delighted to see that you like your labels. ?? We've contacted you about the difficulty you're having in removing them from their backing. Have a nice day, Elise, C-MonEtiquette
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Mimi Mh
Rating: 1 out of 5
Order never received! ??????
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. Could you please contact us via our contact form or give us a call so that we can help you? Have a nice day, Elise, C-MonEtiquette
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Estefania Acuña
Rating: 1 out of 5
I still haven't received the order
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. My colleague has taken care of your request and has put your order back into production so that it can be sent to you. We hope you will receive it very soon and that it will give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
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Michel Collinge
Rating: 4 out of 5
Good, fast service. Good value for money
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Response from Petit-Fernand
Hello Michel, Thank you very much for your positive feedback, which goes straight to our hearts. ?? A lovely day to you, Elise, C-MonEtiquette
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Caroline Genthner
Rating: 4 out of 5
The labels are great, but they're just wrapped in an envelope, so they arrived wet. They're usable, but the notebook is wrinkled.
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Response from Petit-Fernand
Hello Caroline, Thank you very much for your feedback. We are very sorry to hear about this inconvenience. We have called and e-mailed you to get more information. Have a nice day, Elise, C-MonEtiquette
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Julien Robac
Rating: 4 out of 5
We received them quickly, thank you very much, very easy to glue, good work.
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Response from Petit-Fernand
Hello Julie, Thank you for choosing us for your order and for trusting us. Your feedback really motivates us! Have a nice day, ? Elise, C-MonEtiquette
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Erika
Rating: 1 out of 5
Disappointed. I usually order labels and have never had a problem, until now. I placed an order at the end of January and it still hasn't arrived. The email that answers my request is a robot and no one confirms if they are going to send me a new order or not.
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Response from Petit-Fernand
Hi Erika, Thank you for your availability on the phone. We are waiting for your order to arrive again. Please let us know so that we can be reassured. Regards, Sandra from Petit-Fernand
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Luca
Rating: 4 out of 5
The labels are always perfect, I had problems with delivery as my order was lost. As soon as I reported it they proceeded to send me new ones without charging me.
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Response from Petit-Fernand
Good morning Luca, Thank you for your message and advice. We thank you for your trust. Have a nice day :) Chiara Petit-Fernand
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Valerie Meca
Rating: 4 out of 5
Everything went very smoothly, very responsive.
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Response from Petit-Fernand
Hello Valérie, Thank you so much for your feedback. We're delighted that everything went so well. ?? Beautiful day to you, Elise, C-MonEtiquette
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Julie
Rating: 1 out of 5
Never received my order
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Response from Petit-Fernand
Hello Julie, We are sorry for the delay in delivery by the postal services. We have just contacted you by email in order to help you as soon as possible. Good day, Sandra C-MonEtiquette
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Florien
Rating: 1 out of 5
I did not receive the product...
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Your order was resent on 28/02/2024. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
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Mrs C.
Rating: 4 out of 5
The customer service team contacted me straight away and seems there might be a quality problem with the iron on stickers. I'm receiving a new order shortly so fingers crossed these are better!
Response from Petit-Fernand
Dear Sapna, A member of our team has contacted you to help! Have a lovely day, Chiara Petit-Fernand
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Elodie Loiselee
Rating: 1 out of 5
Purchase of a profuit with choice of additional piurificatikn fast delivery in 2 /3 days. Delivery 12 days later. I don't need these labels anymore...
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Response from Petit-Fernand
Dear Elodie, We apologize for the delay in delivery by La Poste. We have just contacted you by email. Have a nice day, Sandra C-MonEtiquette
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Michelle T.
Rating: 1 out of 5
Didn't arrive. Ordered on the 12th and nothing.
Response from Petit-Fernand
Hi Michelle, Please contact us at [email protected] so that we can help you as soon as possible. Have a lovely day, Chiara Petit-Fernand
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Virginie
Rating: 4 out of 5
Very nice labels Too bad that the colors are sometimes different from reality.
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Response from Petit-Fernand
Hello Virginie, Thank you very much for your feedback. ?? We've contacted you to find out more about the problem. Have a nice day, Elise, C-MonEtiquette
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Ali Gri
Rating: 4 out of 5
We received our parcel with 2 wooden labels and both were damaged. The after-sales service contacted us and sent us 2 labels at their expense.
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Response from Petit-Fernand
Hello Alinoë, I'm sorry to read your message, but we didn't receive one concerning the quality of your wooden labels. Following our telephone conversation, I can confirm that the products in question will be returned at our expense. Have a nice day and thank you for your confidence. See you soon, Sandra C-MonEtiquette
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