The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Products as described, value for money absolutely consistent super efficient customer service.
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Response from Petit-Fernand
Good morning Ilaria, thank you for sharing your experience. We are glad you are satisfied with our labels and customer service! See you soon for a new order ?? Chiara Petit-Fernand
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Sara Moreno Santos
Rating: 1 out of 5
I did not receive my stickers in time and I was eventually refunded.
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Response from Petit-Fernand
Hello Sara, We are sorry for this situation and hope that you will try again another time. Good morning, Camille Petit-Fernand
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Encarna
Rating: 1 out of 5
Good morning! I am very dissatisfied with the product, I trusted your brand instead of others because 6 years ago I bought them for my son and they were great quality price quantity. My surprise has been when I received the product, it brings less than half having ordered the same. I will not trust your brand again for future purchases. Best regards
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Response from Petit-Fernand
Good morning Encarna, Thank you for writing to us. We are sorry for this situation. You can contact us by email at [email protected] with your order number so that we can help you. Good day, Camille Petit-Fernand
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Lucas F
Rating: 1 out of 5
I never received my labels!
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Response from Petit-Fernand
Hello Lucas, We're sorry about this delivery anomaly with La Poste. You can contact our customer service by email at [email protected] with your order number or by phone so that we can offer you a solution as soon as possible. Have a nice day, Camille C-MonEtiquette
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Begoña Martínez Álvarez
Rating: 4 out of 5
They handled the order super fast. the adhesive labels for objects do not peel off with use, they give very good results and the ones for clothes are easy to put on and do not peel off with washing.
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Mimi Mh
Rating: 1 out of 5
Order never received! Very disgusted. I will not order again
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Response from Petit-Fernand
Hello, We are sorry to read your message. Please contact our Customer Service at [email protected] with your order number so that we can find a solution for you. Have a nice day, Camille C-MonEtiquette
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Rouguiatou Dia
Rating: 4 out of 5
Beautiful label, practical and fast delivery. I recommend
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christiane perrier
Rating: 4 out of 5
The personalization of the labels is really top-notch, I find them very pretty and easy to read. However, they don't last long (1 quarter for some), especially when they're stuck on a fabric that's not quite smooth and a little elastic, like the looped cotton on the inside of a jogging suit. It's a shame, because this type of garment is very comfortable and practical for a baby learning to walk.
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Tognarini A.
Rating: 1 out of 5
I haven't received my order after a month of purchase and I can't get into my account to do tracking. Could you please support me?
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Response from Petit-Fernand
Good morning Agnes, Thank you for your message. I am very sorry to hear that. One of our operators will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
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Lorelle L.
Rating: 4 out of 5
Everything is great - stickers have lasted - quality is great. They're still bright as the day I got them and I wash clothes a lot! The only thing I would ask for is quicker delivery please!! Have recommended to other parents also :)
Response from Petit-Fernand
Hi Lorelle, Thank you very much for sharing your opinion. We are glad that you are satisfied with our product and their quality! Have a lovely day?? Chiara Petit-Fernand
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Axelle od
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Axelle, Thank you for your message. We have just contacted you to propose a solution. We're sorry about this delivery anomaly by the postal services. Have a nice day, Camille C-MonEtiquette
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Evgenia N.
Rating: 4 out of 5
All good except that the stickers are stuck on too firmly (in the booklet). They come off very badly.
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Response from Petit-Fernand
Hello Evgenia, We have contacted you today to offer you a solution. Have a great holiday season, ?????? Elise, ItIsMine
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Annabelle Jacquier
Rating: 1 out of 5
I bought a water bottle for my son. Cap broke after 3 and a half months. Unfortunately they are only guaranteed for 3 months. A shame, no commercial gesture and the products are not solid. I can't recommend it.
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Response from Petit-Fernand
Hello Annabelle, Further to our exchange, I confirm the return of your stopper. You will then be able to continue using your gourd. Have a nice day, Camille C-MonEtiquette
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valerianne boix
Rating: 4 out of 5
The site is very good, with a large number of choices for the children to choose from, just one drawback: the labels on some fabrics are too tight.
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Steph A
Rating: 1 out of 5
I am extremely disappointed by my experience with C-MonEtiquette: from the delivery time of my order to the quality of the iron-on labels (which peel off after the 1st wash).
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Response from Petit-Fernand
Thank you for writing to us. We're sorry to hear that your order arrived late via La Poste. Concerning your labels, we invite you to contact our customer service at [email protected] with your order number so that they can help you. Have a nice day, Camille C-MonEtiquette
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Dammie
Rating: 1 out of 5
The stickers came off during washing.
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Response from Petit-Fernand
Hello Dammie, We are sorry to hear that your labels are peeling off. Please send us an email with your order number so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
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Leanaauxchampignons
Rating: 4 out of 5
Fast creation and delivery Fast and efficient customer service Afterwards, I think I'm missing something, because on some garments the self-adhesive labels don't last long :/.
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Silvia
Rating: 1 out of 5
I have not received my order and the mail says that I have.
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Response from Petit-Fernand
Hi Silvia, Thank you for letting us know. We have sent you an email to help you with this situation. Hello, Camille Petit-Fernand
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Gwennaelle Dehongher
Rating: 4 out of 5
Easy-to-use site, fast delivery and quality labels.
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Piraveena S.
Rating: 1 out of 5
Not as great as advertised. Name sticker was peeling off 4 days after sticking. The item of clothing hadn't even been through a wash. I don't recommend!
Response from Petit-Fernand
Hello Piraveena, Thank you for sharing your feedback. We are really sorry to hear that. A member of the Petit-Fernand team will contact you to help. Have a nice day ?? Chiara Petit-Fernand
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Cathy Massange
Rating: 4 out of 5
Top just that I had not read when ordering that these are labels to stick on labels and not directly on the fabric ;-)
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Theisen Aude
Rating: 1 out of 5
I've been given the wrong names
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Response from Petit-Fernand
Hello Aude, Thank you for your message. We are very sorry about this error. We will send you back the labels with your name on them as soon as possible. Have a nice day, Camille C-MonEtiquette
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Isabel Gonzalez P
Rating: 1 out of 5
I have been ordering stickers for 5 years and this one, without a doubt has been the worst. They have fallen off all my garments and I have followed the instructions as in previous years. I don't think I will repeat the experience for another year.
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Response from Petit-Fernand
Hi Isabel, Thank you for your message and your loyalty. You can send us an email to [email protected] with your order number so that our customer service team can help you with your labels. Hello, Camille Petit-Fernand
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Khaoula inspiration
Rating: 1 out of 5
I never received my August order, it's now the end of December, it's a scam.
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Response from Petit-Fernand
Hello, We are sorry that your order did not arrive by post. Please contact our customer service department at [email protected] so that we can help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Vero Descroix
Rating: 1 out of 5
Labels don't fit
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Response from Petit-Fernand
Hello Véronique, Thank you for writing to us. We're sorry to hear that your labels are coming off. We've just e-mailed you to try and find a solution. Have a nice day, Camille C-MonEtiquette
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Cristina R.
Rating: 4 out of 5
I like the functional labels and beautiful graphics
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Response from Petit-Fernand
Good morning Cristina, Thank you for sharing your opinion, We are glad that you are satisfied with your order and that you appreciate the graphics of our labels. Good day, Chiara Petit-Fernand
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Audrey Martinez
Rating: 1 out of 5
The labels come off, but 6 years ago I bought some for my first child and I was happy, but now there's a problem.
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Response from Petit-Fernand
Hello Audrey, Thank you for your feedback. We are very sorry that you are experiencing problems with your labels this time. We have just contacted you by email to understand your problem so that we can provide you with a suitable solution. Have a nice day, Camille C-MonEtiquette
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Quentin
Rating: 1 out of 5
For the moment I have not received the order.
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Response from Petit-Fernand
Hello Quentin, Thank you for your feedback. We have contacted you previously regarding your order. We have just sent you an email to help you. Have a nice day, Camille C-MonEtiquette
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Mick Mick
Rating: 1 out of 5
They don't fit, even though I followed the instructions.
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Response from Petit-Fernand
Hello Mickaël, Thank you for your message. We have just contacted you by email to propose a solution to your problem. Have a nice day, Camille C-MonEtiquette.
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Jacqueline Kelley
Rating: 1 out of 5
I never received my package very disappointed but the the customer service was excellent I was reimbursed. I really wanted what I ordered for my daughter school trip.
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Response from Petit-Fernand
Hello Jacqueline, Thank you for your message. We are very sorry that you have not received your order. We hope that you will try to order from us again. Kind regards, Camille C-MonEtiquette
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Adele J.
Rating: 1 out of 5
After ordering these for the second time after trying them years ago, as I wanted to give them a second try- however im still as disappointed. The stickers constantly fall off, I find them in the machine, scrunched in clothes. For the money I paid for 2 sets, was disappointing.
Response from Petit-Fernand
Hi Adele, Thank you for your comment. We are very sorry that you experienced problems with the labels. A member of the Petit-Fernand team will contact you today in order to find a solution. We wish you a good day, Chiara Petit-Fernand
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Antonia M.
Rating: 1 out of 5
The order never arrived!!!
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Response from Petit-Fernand
Good morning Antonia, We are very sorry that you did not receive your order. One of our operators will contact you later today so that we can find a solution together as soon as possible. Good day, Chiara Petit-Fernand
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Ikisse
Rating: 1 out of 5
Bonjour je n'est jamais reçu ma commande depuis septembre 2023 merci bien
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Response from Petit-Fernand
Hello, Thank you for writing to us. We are sorry that your order has not yet arrived. Please contact our customer service by phone or at [email protected] so that we can get back to you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Magnani N.
Rating: 1 out of 5
The product did not arrive to me and after soliciting A response you did not even reply. Goods not received and nenvhe refunded
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Response from Petit-Fernand
Good morning Natalia, We are very sorry for this anomaly. One of our operators will contact you in the day so that we can find a solution together, Good day, Chiara Petit-Fernand
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Ana María
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hi Ana Maria, Thank you for letting us know. We have just sent you an email to help you with this delay of delivery by the post office. Good day, Camille Petit-Fernand
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Anja K.
Rating: 1 out of 5
Customer service was helpful at the beginning, sent new product. It never arrived! When asked, it was assumed that the goods had arrived, although it was stated that the adhesives would come off after one wash. But the bombs stick in the washing machine. For me, this is definitely not a recommendation!
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Response from Petit-Fernand
Hello Anja, we are sorry that our products did not meet your expectations. However, we have reshipped the labels to you at our expense and even refunded the full amount of your order. Unfortunately, that is all we can do. We also have no influence on Deutsche Post if the shipment does not arrive or is lost. Nevertheless, we are doing our best to improve our delivery service. We wish you a Merry Christmas. Elise, EsIstMeins
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ELISA
Rating: 1 out of 5
I DID NOT RECEIVE THE ORDER
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Response from Petit-Fernand
Hi Elisa, Thank you for writing to us. You can send us an email with your order number to [email protected] so we can help you as soon as possible. Good day, Camille Petit-Fernand
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Gi
Rating: 1 out of 5
I never got it. Customer service didn't get back to me
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Response from Petit-Fernand
Good morning, We are very sorry that you did not receive your order, Unfortunately we do not have enough information to trace your order. I kindly ask you to contact us as soon as possible by email at [email protected] or by phone at +33 5 86 80 00 96 We look forward to hearing from you so that we can help you and find a solution. Good day, Chiara Petit-Fernand
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J.Goldbach
Rating: 1 out of 5
It is not clear which article
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Response from Petit-Fernand
Hello Julia, Unfortunately, we do not fully understand your opinion. We have contacted you to get more information about this. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Lise
Rating: 4 out of 5
A little disappointed !!! This personalized snack box was to be a Christmas gift for a 4 year old, the box is small, does not look very solid But it seems suitable for a child, to see in time !!! I asked for a personalized note inside, so I paid a little more on purpose, but when I opened it, no note! It's not the first time either !!!!
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