The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Order conformed to my expectations. Fast delivery. Labels presented in a small booklet with instructions for use and a little extra: stickers for Christmas. Thank you very much.
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Léa
Rating: 4 out of 5
Fast delivery! The labels are very pretty! Clear explanations for thermo-adhesives! A little expensive though. But otherwise nothing to say about the brand :)
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CHOMENTOWSKI MARTINE
Rating: 4 out of 5
The labels are pretty and well printed, but a little smaller than I expected.
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Bernard
Rating: 4 out of 5
Great material . (a little long for delivery) but I am very satisfied.
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Jennifer J.
Rating: 4 out of 5
Good quality, sticks well and shipping was very fast.
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Response from Petit-Fernand
Hello Jennifer, Thank you for shopping with us and for your review, which we are very pleased about! ?? Have a nice day, Elise, EsIstMeins
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PIERRETTE AKAHO
Rating: 1 out of 5
I never received the labels, yet they tell me it's delivered.
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Response from Petit-Fernand
Hello Pierrette, Following our exchange, I confirm that your order will be shipped again. Wishing you a good reception. Have a nice day, Camille C-MonEtiquette
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Luisa Dominguez Barreno
Rating: 1 out of 5
It has not arrived yet and I have no news and I sent an email and no one has answered me.
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Response from Petit-Fernand
Good morning Luisa, Thank you for writing to us. We have just contacted you to help you. Good morning, Camille Petit-Fernand
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Stéphanie Poley
Rating: 4 out of 5
Delivery on time and product conforms to website. Super easy to use.
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mamouchka
Rating: 4 out of 5
Very nice little labels, made in France! If I had to offer a word of advice, I'd say use brighter colors from time to time, for greater variety.
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Kunde
Rating: 1 out of 5
Unfortunately, I don't like the products. They don't look high quality. In my opinion, the price/performance ratio is not right.
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Response from Petit-Fernand
Hello Melissa, We are sorry to read that our products did not meet your expectations. We have contacted you to have more details about it. We look forward to your feedback. Have a nice day, ?????? Elise, ItIsMine
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Estela Fernández Ronco
Rating: 4 out of 5
Satisfied in every way. Thank you.
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Response from Petit-Fernand
Hello Estela, Thank you very much for sharing your opinion ? Hello, Camille Petit-Fernand
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sylvie MASSON
Rating: 4 out of 5
I ordered self-adhesive labels for clothes. Please note that they can only be affixed to the washing conditions label. If you want to stick them on the garment itself, you'll have to choose iron-on labels.
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Syl
Rating: 4 out of 5
Ordered 2 mugs and 1 gourd. Very satisfied with the result. Customer service is attentive and responsive when needed. I really appreciate it!
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Ana Lucas
Rating: 4 out of 5
The labels look of good quality, the only thing I missed was a little more communication about the shipment, it arrived two weeks later and without warning or sending any mail or anything about how the order was going.
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Marie-Aude Hody
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Marie-Aude, Thank you for notifying us. We are very sorry about this delivery anomaly by the postal services. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
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Silke
Rating: 1 out of 5
The letter still hasn't arrived.
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Response from Petit-Fernand
Hello Silke, Thank you for your message. We have just contacted you by email to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Alexia Olivesi
Rating: 1 out of 5
I placed an order for labels with 950 for delivery in 24 hours. The order was shipped on Friday, but it's Tuesday evening and I still haven't received anything. I would like a refund.
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Response from Petit-Fernand
Hello Alexia, Thank you for informing us of this delay in delivery by Chonopost. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
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Mélanie Mazier
Rating: 4 out of 5
Lunch box quality not satisfactory. I love labels, and have ordered several other products, but today, for the first time, I was disappointed. The lunch box is not printed (like the mugs for example) but a simple sticker is applied to the lid (with bubbles as well). I wouldn't dare put it in the dishwasher.
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Sabine
Rating: 4 out of 5
Items sticker, quality as expected. Only minus for long delivery time.
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Response from Petit-Fernand
Hello Sabine, thank you very much for your purchase and your review. We are very pleased that you like our stickers. However, we are doing everything we can to improve the quality of our delivery service. Have a nice day, ?????? Elise, EsIstMeins
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Tiphaine MINET
Rating: 4 out of 5
The site is very good, however, the delivery time of 48 hours on this site is not a reality, because I thought I would use my labels ordered in time but not delivered 4 days later, so too late to review.
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Silvia
Rating: 1 out of 5
Since the first order did not arrive, and they say again that they are sending it to me and I am still waiting for almost a month with the labels, and I am still waiting to receive them.
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Response from Petit-Fernand
Good morning Silvia, The order that we remanufactured for you was shipped on 01/12 and is on its way, it will arrive soon. We sincerely regret this situation. Good morning, Camille Petit-Fernand
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Inês
Rating: 1 out of 5
I have received nothing after 9 working days!
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Response from Petit-Fernand
Hello Ines, we have just contacted you by phone and by email in order to find a solution together regarding the delivery of your order. We hope to help you as soon as possible. Good day to you, Sandra C-MonEtiquette
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Béatrice Leroy
Rating: 1 out of 5
I still haven't received anything from you
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Response from Petit-Fernand
Hello Beatrice, Sorry to read your message. Unfortunately this is a delivery anomaly by the postal service. We have just left a voice message to help you as soon as possible. Good day, Sandra C-MonEtiquette
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Mme Catherine NAUDET
Rating: 4 out of 5
Order not yet received!
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Sabrina Pereira
Rating: 1 out of 5
This is the second time I've ordered and this time despite the fact that the postal tracking indicates that I've received my order. I did not receive it. I hope the problem will be solved. Thank you
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Response from Petit-Fernand
Hello Sabrina, Thank you for your message. Following your exchanges with our service yesterday, I can confirm that your order will be returned to you as soon as possible. We are sincerely sorry about this postal service anomaly. Have a nice day, Camille C-MonEtiquette
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Ms Amélie B
Rating: 1 out of 5
I ordered the labels several times and was happy with them but the gourd was no longer functional after a month, I contacted the service but no return I am very disappointed.
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Response from Petit-Fernand
Hello Amélie, Thank you for your message. We've just contacted you in order to understand the problem you're experiencing and provide you with an appropriate response. Have a nice day, Camille C-MonEtiquette
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Alessandra B.
Rating: 4 out of 5
The object labels are very cute and durable
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Response from Petit-Fernand
Good morning Alessandra, We are glad to read your comment, we are glad you are satisfied with our object labels. See you soon? Chiara Petit-Fernand
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angélique bernard
Rating: 4 out of 5
I've been ordering for several years, very good product, but a little downside .... The labels don't wash as well as they used to
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Angelique K.
Rating: 1 out of 5
The name tags don't hold at all although I did it exactly according to the instructions. They were gone after the first wash?
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Response from Petit-Fernand
Hello Angelique, We are very sorry that the labels are peeling off. ?? we have sent you an e-mail so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
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Kimberly
Rating: 1 out of 5
Order never arrived and tried contracting the company with no response
Response from Petit-Fernand
Hi Kimberly, Thank you for your feedback, We are really sorry to hear that. One of our staff will contact you within the day to find a solution as soon as possible. Have a lovely day, Chiara Petit-Fernand
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Martina E.
Rating: 1 out of 5
The labels are lovely but they don't stay on the clothes. It may be I made a mistake in ironing them (although I followed the instructions well), but the result is bad they all came off.
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Response from Petit-Fernand
Dear Martina, Thank you for your feedback, We are very sorry that you encountered problems with the labels. One of our operators contacted you and we have resubmitted your order. I wish you a good day ? Chiara Petit-Fernand
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Alejandra Paredes
Rating: 1 out of 5
My order never arrived. I sent the incident through the web and they never responded.
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Response from Petit-Fernand
Good morning Alejandra, Thank you for notifying us of this issue. We have just sent you an email to help you as soon as possible with this situation. Good morning, Camille Petit-Fernand
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EM
Rating: 1 out of 5
Very late shipment. The printing is not good quality and the stickers fall off just by looking at them.
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Response from Petit-Fernand
Good morning Estefania, Thank you for your message. We are sorry to hear that you are having problems with our labels. We have just sent you an email to help you as soon as possible with this unusual situation. Good day, Camille Petit-Fernand
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Betul S.
Rating: 1 out of 5
Very bad customer service. I was sent the wrong labels (someone elses). I asked them to resent it but that one never arrived. So they said they can either resent it or refund me. I asked if they can sent it via express delivery since I've been waiting for over a month now for these labels and they said no they can't. I asked for a refund and will never shop here again!!!
Response from Petit-Fernand
Good morning Betul, Thank you for your message. We are sorry that you did not receive your order. We do not understand why. We hope that you will receive it as soon as possible. It may just be late, unfortunately these things happen. Anyway, without waiting for the result we have refunded you the entire amount of your order. We remain at your disposal for further clarification and apologise for any inconvenience this delay may have caused, Chiara Petit-Fernand
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MARIA THOMAS COMAS
Rating: 1 out of 5
I received some stilettos that were not mine.
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Response from Petit-Fernand
Good morning Maria, We apologize for this mistake of ours. Your labels have already been sent to your address and you will receive them soon. Good morning, Camille Petit-Fernand
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Laura
Rating: 4 out of 5
The product is very good, but the shipping time is long.
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Response from Petit-Fernand
Hello Laura, Thank you for shopping with us and for your review. We are pleased that you like our products and we are also striving to improve our delivery service. ?? Have a nice day, ???? Elise, ItIsMine
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Humeau
Rating: 1 out of 5
Poor image
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Response from Petit-Fernand
Hello, We are sorry to hear that you are not satisfied with our products. We have just contacted you by e-mail to understand the quality problem you are experiencing so that we can provide you with a suitable solution as soon as possible. Have a nice day, Camille C-MonEtiquette
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Nancy Castillo
Rating: 4 out of 5
Delivery very good. Label very good.
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Raphael V.S.
Rating: 4 out of 5
We have no complaints about the quality of the labels, but it's a shame that they were sent in an envelope with no protection against moisture. A day in the rain in our mailbox and some pages warped... A small plastic pocket to protect everything in the envelope would have been useful.
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Nathalie BARTOLI
Rating: 4 out of 5
Satisfied with the service
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