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I
Rating: 4 out of 5
Happy with my purchase but one item was missing
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 936 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1 and 4 stars
Reset filtersL
Rating: 1 out of 5
I paid 10 euros for an express delivery that never arrived, I have been reimbursed after two weeks and they keep sending me surveys, clearly my rating is -0.
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Response from Petit-Fernand
Good morning Leydi, We have indeed refunded your order two weeks ago and SEUR has returned it to us shortly after the refund. We are sorry you were not able to enjoy our products. Satisfaction surveys are generated automatically and of course you cannot share your experience with our products since you have not been able to use them, we fully understand. Hopefully you will try again some other time. Have a nice day, Camille Petit-Fernand
O
Rating: 4 out of 5
Thank you very much
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E
Rating: 4 out of 5
It's easy to choose from among all the beautiful proposals.
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S
Rating: 4 out of 5
Ordered labels for clothes and objects. They're great. Haven't washed the clothes yet, but the labels seem to be holding up well. The labels on the baby bottle are holding up well.
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L
Rating: 1 out of 5
The labels are small, not like the photos on the site.
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Response from Petit-Fernand
Hello Véronique, We're sorry to hear that, despite the dimensions shown on our site, our labels don't meet your expectations. We hope, however, that the quality is to your satisfaction. Have a nice day, Camille C-MonEtiquette
J
Rating: 4 out of 5
Overall positive experience, shipping was fast and the parcel well protected. However, no telephone response when I try to call customer service, promotional offers that regularly arrive just after I've placed an order, games to get discounts that don't work or don't work any more. It's a shame about that.
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M
Rating: 1 out of 5
This is the third time I have bought your products and I have never received them quickly, but this time they have taken 17 days to arrive. I consider this an excessively long time.
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Response from Petit-Fernand
Good morning Fernando, We are sorry that your order has taken so long to arrive with Correos. We hope that as far as our products are concerned, everything is to your liking. Good morning, Camille Petit-Fernand
I
Rating: 4 out of 5
Very pretty and good quality. I take off one star because the flower motifs are cut and do not appear entirely on the label, which is a shame.
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A
Rating: 1 out of 5
barely 2 months after receiving the gourd, the stopper no longer holds, no longer closes or opens normally. I contacted customer service and they refused to replace the faulty product. Strangely enough, they sell the spare part separately, which suggests that they are aware of the design defect.
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Response from Petit-Fernand
Hello, We're very sorry to hear that your cap has broken in this way. Our products are covered by a warranty beyond which we are unfortunately unable to replace them. Please email us directly at [email protected] with your order number so that we can discuss the matter. Have a nice day, Camille C-MonEtiquette
I
Rating: 1 out of 5
I have no last order, I am waiting for more than a month. And finally it has not been delivered.
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Response from Petit-Fernand
Hello Svetlana, I confirm you after our call that we resend your order. We sincerely regret this delivery anomaly on the part of Correos. Thank you for your confidence. Hello, Camille Petit-Fernand
K
Rating: 1 out of 5
Disappointed. I bought too quickly. I didn't realize that the labels would stick to the labels on the clothes. My children have sensitive skin. I cut all the labels off their clothes. I wanted iron-on labels on the fabric.
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Response from Petit-Fernand
Hello Karine, We're sorry to hear that you ordered the wrong labels. Our self-adhesive labels are applied directly to the garment label, unlike our iron-on labels. Have a nice day, Camille C-MonEtiquette
C
Rating: 4 out of 5
Very good products, easy to use and do not come off or wash off. Prefer glue-on labels to iron-on labels. ????
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S
Rating: 1 out of 5
Order never received! No return to my emails payment validated!
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Response from Petit-Fernand
Hello Sarah, We've just contacted you by e-mail to help you as soon as possible. Unfortunately, your previous e-mails did not reach us. We're very sorry about this postal service anomaly. Have a nice day, Camille C-MonEtiquette
M
Rating: 4 out of 5
Super quality labels, arranged in a handy little leaflet. The only downside was the 9.5 extra charge for a 24-hour delivery, which arrived 5 days later.
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S
Rating: 1 out of 5
No labels, still waiting nearly 3 weeks on. No tracking and no express delivery. My daughter had to start school with all her items unlabelled. Fed up and want a refund!!!
Response from Petit-Fernand
Hi Sophie, We are really sorry to hear that. Please contact us by phone at the +44 330 808 8632 or by email at [email protected] so that we can find you a solution as soon as possible. We do not have enough information here to contact you directly. Kind regards ?? Chiara PEtit'Fernand
M
Rating: 4 out of 5
To personalize clothing...
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C
Rating: 4 out of 5
To 30.11: I was contacted by customer service who returned a bottle and the two caps very quickly. THANK YOU SO MUCH, but I stand by my opinion that the caps are very difficult to close. This was not the case with my first purchase a few years ago. 31.10 I bought 2 personalized bottles. The 2 have trouble closing at the cap and on 1 of the 2 the personalization is not done correctly and does not hold in some places and this from the 1st day. I had already bought one a few years ago and was happy with it at the time. Now I'm disappointed
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Response from Petit-Fernand
Hello Christelle, We're sorry to hear that your gourd has a defect and that your stoppers are difficult to close. We will contact you in the morning to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
A
Rating: 4 out of 5
The box is perfect and practical The labels are very pretty but it's a shame you can't order the label alone as I had the experience that it was damaged and I had to buy the whole box again.
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C
Rating: 1 out of 5
The shipping was a real disaster, it took me about 1 month to receive it, I do not recommend it.
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Response from Petit-Fernand
Good morning Cintia, We are sorry to hear that Correos delivered your order so late. We hope you are still satisfied with our products. Have a nice day, Camille Petit-Fernand
E
Rating: 4 out of 5
They are certainly the best looking and best quality labels but the order always takes longer than they say it does
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Response from Petit-Fernand
Hello Elisa, We are delighted to hear that you like our products :) Good morning, Camille Petit-Fernand
M
Rating: 4 out of 5
Delivery reimbursed following a problem with delivery too late despite payment of express charges and damaged box (even if product intact).
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J
Rating: 4 out of 5
The items are good. However, the clasp on the flask is very hard for a child to close!
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M
Rating: 4 out of 5
Fast delivery
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M
Rating: 1 out of 5
i placed an order on august 19. i contacted customer service again. i received no explanation or apology. ten days ago i received an e-mail informing me that the order had been dispatched. but to this day i still haven't received it. this is unacceptable. After posting this negative comment, I finally got a response from customer service. It's not just a postal problem, since it took two months from the time my order was validated to the time it was dispatched. As a reminder, it was two boxes of snacks and a book of labels that I was supposed to receive before the start of the school year on September 4!
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Response from Petit-Fernand
Hello Marie, I'm sorry to read your message, but unfortunately it's a postal service delivery anomaly. We have tried to contact you by phone in order to help you as soon as possible. Good day, Sandra C-MonEtiquette
S
Rating: 4 out of 5
The labels are nice, but the crèche pack with the non-iron-on labels isn't great. The labels come off after only two washes.
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N
Rating: 4 out of 5
I have ordered a few times already stickers for my nephews and nieces for school and daycare and the moms are super happy .... give much play and very good.
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Response from Petit-Fernand
Hello Nuria, It's a pleasure to read your message? Thank you for your confidence ! Good morning, Camille Petit-Fernand
K
Rating: 1 out of 5
Petit Fernand overpromises on order processing time. The website states labels are manufactured within 48 hours, shipping takes 3-10 working days. Sadly it's not the case. After contacting customer service I was sent a generic email which was a copy and paste from the website and not an answer to my enquiry. Contacted them again to be told they are experiencing delays. Why is this not mentioned on the website, during placing order or when I contacted customer service the first time. Miss leading customers, poor customer service, missing labels.
Response from Petit-Fernand
Hello Karina, thank you for your comment. The entire Petit-Fernand team apologises for any inconvenience this delay may have caused. Unfortunately we cannot identify your order number from this comment. Please call us on +44 330 808 8632 so that we can find a solution together. Have a nice day ?? Chiara Petit-Fernad
E
Rating: 1 out of 5
I never received my order !!!!
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Response from Petit-Fernand
Hello Emilie, We're sorry to hear that your order did not arrive. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
V
Rating: 4 out of 5
I bought a "crèche pack" on the recommendation of our crèche. The labels work perfectly. I have two small regrets: the majority of the labels are iron-on, and when you're a young mother, self-adhesive clothing labels are much more practical. I also find the labels particularly large for clothes for a 4-month-old baby starting nursery. The pack could do with a few improvements. But I have to say that all the labels stick perfectly! Whether on clothes, objects or shoes. We're delighted! Once we've used them all, we'll probably opt for a pack containing only self-adhesive labels for greater convenience and speed.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback and recommendations :) Have a nice day, Camille C-MonEtiquette
M
Rating: 4 out of 5
Very fast and very good and resistant materials
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Response from Petit-Fernand
Good morning, We are delighted that you like them :) Hello, Camille Petit-Fernand
C
Rating: 4 out of 5
Order as requested, but the cap of the bottle stopper is difficult for a child to close... Fast delivery!
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L
Rating: 4 out of 5
I purchased the removable clothing labels and some came right off in the first wash. The other things I purchased instead excellent
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Response from Petit-Fernand
Good morning Laura, thank you for your comment. We are glad you liked our products. Your opinion is important to us. Good day, Chiara Petit-Fernand
J
Rating: 4 out of 5
I loved the labels for their quality and color. They are very well priced and come in a good quantity. I don't give them 5 stars because for my taste they took too long to arrive.
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Response from Petit-Fernand
Hello, Thank you very much for your message :) Hello, Camille Petit-Fernand
C
Rating: 1 out of 5
Order never received, contacted customer service who told me it would take 10 working days for the post to arrive. I ordered elsewhere
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Response from Petit-Fernand
Hello Carole, We're sorry your order hasn't arrived yet. We will contact you to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
A
Rating: 4 out of 5
UPDATE: Very good responsiveness from C Mon étiquette, I'm raising the rating to 4 stars because customer service was efficient in dealing with my problem. I bought 2 water bottle stoppers and both are having trouble closing. My 7-year-old son, and us adults, are also having trouble. It's bad enough that the cap isn't solid (I bought replacement caps, the first one broke after 6 weeks), but if on top of that it's difficult to use, I'm disappointed...
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Response from Petit-Fernand
Hello, We are very sorry about the problem with our caps. We will contact you to help you. Have a nice day, Camille C-MonEtiquette
A
Rating: 1 out of 5
After almost a month the order has not arrived, no explanation from the company. A SCAM!!! I will not buy again
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Response from Petit-Fernand
Good morning Ana, We are sorry to hear that your order has not arrived yet. We will contact you today to help you. Good morning, Camille Petit-Fernand
A
Rating: 1 out of 5
Almost a month later the order has not arrived, no explanation from the company. I will not buy again, A SCAM!
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Response from Petit-Fernand
Good morning Ana, We are sorry to hear that your order has not arrived yet. We will contact you today to help you. Hello, Camille Petit-Fernand
M
Rating: 4 out of 5
Quality products, exceptional customer service, unfortunately not always in stock so delivery sometimes takes a long time. A pity.
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C
Rating: 4 out of 5
Despite the fact that they misplaced the order by sending me labels with another child's name on them, he made no complaint when I asked for the correct ones
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Response from Petit-Fernand
Buongirno Camilla, thank you for your message. The Petit-Fernand team thanks you for your patience, we are glad we made it up to you by sending you the right labels.