Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Hello Karima, Thank you for contacting us. We've just sent you an email to help you with this postal delivery anomaly. Have a nice day, Camille C-MonEtiquette
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Olivia Polrot
Rating: 1 out of 5
I have not received my parcel ...
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Response from Petit-Fernand
Hello Olivia, We're sorry your order hasn't arrived yet. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
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Justine Boullé
Rating: 1 out of 5
Hello, I still haven't received my order n°1003822415
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Response from Petit-Fernand
Hello Justine, Thank you for contacting us. Following a return of your order by La Poste, it was shipped again on 10/11 as confirmed in our email exchanges. Have a nice day, Camille C-MonEtiquette
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Signora B.
Rating: 1 out of 5
The cup took almost 1 month to arrive. Very bad
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Response from Petit-Fernand
Good morning Barbara, Thank you for your message. We are sorry that your order arrived late and at the same time read your words. Customer service has been monitoring the arrival of your order with you by lending you assistance. We always remain available for any clarification, and we hope you are satisfied with the product you received. Good day, Chiara Petit-Fernand
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Juan Pablo Orrego Tellez
Rating: 1 out of 5
I have not received my order for more than 18 days I have written 2 emails requesting information and I only receive the automatic response which in my case is null and void The service is terrible perverse
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Response from Petit-Fernand
Hi Juan Pablo, Thank you for writing to us. We are sorry that you did not hear back from us, however, since you did not reply to our automated email we did not receive your message. We have just contacted you to help you. Good morning, Camille Petit-Fernand
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Tricoli A.
Rating: 4 out of 5
great labels nice and functional
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Response from Petit-Fernand
Good morning Antonia, We are glad to hear that you are satisfied with your order and appreciate the quality! Your opinion is important to us, thank you for sharing it. Have a great day ?? Chiara Petit-Fernand
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Hanafi Laouar
Rating: 4 out of 5
A lot of waiting between preparation and dispatch, but the product conforms and we are satisfied.
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Marie Josèphe Tronchet
Rating: 4 out of 5
Easy-to-access website for ordering. Well-made labels, no problem sticking them on a garment except on delicate fabrics.
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Solenne
Rating: 4 out of 5
I ordered the crib pack. It looks great and is easy to use. I haven't yet seen how the labels hold up over time, as they're washed. I would have liked to have more clothes labels in the crèche pack.
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Nathalie Pichon
Rating: 4 out of 5
Fast shipping. Easy to obtain spare parts. Good quality water bottle: isothermal and screen-printed.
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Invité
Rating: 4 out of 5
Order as described and received very quickly
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Francesca Cristina Ureña
Rating: 1 out of 5
The package arrived very late. I was unable to deliver it as a holiday gift. It was two separate orders and only one booklet was sent, so I had to cut some simple labels to make both gifts. Bad management. I should have received two separate packages.
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Response from Petit-Fernand
Good morning Francesca, Thank you for writing to us. We are sorry to hear that the Post Office has delivered your order late. As for our labels, we send them separately only for the Packs, sorry. Good day, Camille Petit-Fernand
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Veronica Bello
Rating: 1 out of 5
It was terrible. My order has not arrived. I have several days claiming and nobody tells me anything.
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Response from Petit-Fernand
Good morning Veronica, Thank you for your message. After our email conversation, I confirm the refund of your order. Hello, Camille Petit-Fernand
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Cristina A.
Rating: 4 out of 5
I always like the company, correct in timing and quality of products. Only note this time are on the new water bottles with plastic straw. They are functional and hassle free, only that the graphic printed on it, loses quality. It looks double printed, there is no depth to the design. I think it is due to the lining material of the water bottle itself.
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Response from Petit-Fernand
Good morning Cristina, Thank you for sharing your opinion, it is important for us to know that you are satisfied with the timing and quality. Thank you for your advice, for any clarification do not hesitate to contact our customer service. Good day, Chiara Petit-Fernand
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Lc
Rating: 1 out of 5
The stickers arrived very late and when I put mail to inform me about the status of the order they did not give me any solution, nor did they respond in a timely manner.
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Response from Petit-Fernand
Good morning Lucia, Thank you for your message. We are sorry for this delay in delivery. However, we hope that as far as our products are concerned, everything is to your liking. Hello, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Absolutely disgusting service! Order made more than a 5 weeks ago, haven't received it.... complained and was promised the order to be resent and have received no updates, no tracking or order numbers. Nothing at all! Stay away
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Response from Petit-Fernand
Good morning, Thank you for your message. We are sorry to hear that. Unfortunately we cannot find any exchange between you and our customer service. One of our operators will contact you later today to get more information about this and help you. Have a nice day Chiara EsIstMeins
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Ariana
Rating: 4 out of 5
Perfect and fast delivery but I didn't receive the greaseproof paper with my notebook ....
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Invité
Rating: 4 out of 5
Good experience but average website
Response from Petit-Fernand
Hi, thank you very much for your feedback that is very important for us. Have a lovely day ?? Chiara Petit-Fernad
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Steffy Centonze Da Silva
Rating: 1 out of 5
Never received my order!
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Response from Petit-Fernand
Hello, Thank you for contacting us. Your order has been returned to us by La Poste. We have just contacted you to confirm your delivery address. Have a nice day, Camille C-MonEtiquette
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Cliente
Rating: 4 out of 5
Following a defect on some labels, the after-sales service was reactive and competent.
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Celine
Rating: 4 out of 5
I love these customizable labels, they're perfect and really stand up to washing and drying.
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Carina
Rating: 4 out of 5
Great stickers. Good designs. Delivery ime isn't great but maybe because it's Christmas time
Response from Petit-Fernand
Hello Carina, Your opinion is important to us, thank you for sharing it. We are glad you liked the stickers and the designs. Thank you for your trust. Have a nice day ?? Chiara Petit-Fernand
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Invité
Rating: 1 out of 5
Is 2 weeks when i wait my order.You take a money but my order no is arriv......
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Response from Petit-Fernand
Hello, Thank you for your message. According to the tracking of your order by La Poste, your order was delivered to your mailbox on 27/12. We have just contacted you to help you. Have a nice day, Camille C-MonEtiquette
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Fiona
Rating: 4 out of 5
Great price! Fast shipping and the stickers stick great. However, the printing could be a bit sharper and there could be more design options. Nevertheless, I would buy some there again next time!
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Response from Petit-Fernand
Good morning, thank you very much for your comment and your opinion and advice. They are very important to us. Have a nice day ?? Chiara EsIstMeins
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Ag
Rating: 4 out of 5
The products are really great to personalize. Unfortunately, I was sent the wrong drinking bottle. Otherwise, my child loves the products.
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Response from Petit-Fernand
Good morning Angela, Thank you for your comment, your opinion is important to us. We are glad that you are satisfied with our products. Have a nice day ?? Chiara EsIstMeins
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Benedetta L.
Rating: 4 out of 5
the order arrived on time and the product seems very good to me, very good quality price. Benedetta
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Response from Petit-Fernand
Good morning Benedetta, Thank you for your comment. We are glad you are satisfied with the product and its quality. Have a good day ?? Chiara Petit-Fernand
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Fabrine B.
Rating: 4 out of 5
Very good quality! Take a while to deliver to England but there's no problem!
Response from Petit-Fernand
Hi Fabrine, That is great. Thank you for sharing your opinion. We are glad that you are satisfied with the quality of our sitcker. Have a nice day ?? Chiara Petit-Fernand
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Serena P.
Rating: 1 out of 5
My order after more than 20 days has still not arrived
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Response from Petit-Fernand
Dear Serena, Thank you for your message, I am very sorry for this inconvenience. One of our operators has contacted you and we will resend your order at our expense! I wish you a good day :) Chiara Petit-Fernand
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Manon Spoden
Rating: 1 out of 5
I still haven't received my order and I don't know where it is as there is no way of tracking it unfortunately.
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Response from Petit-Fernand
Hello Manon, Thank you for writing to us. We are very sorry that your order has not yet arrived by post. Our customer service team has just emailed you to help you. Have a nice day, Camille C-MonEtiquette
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Teresa Santos
Rating: 4 out of 5
The product is beautiful and of good quality
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Response from Petit-Fernand
Hello Teresa, Thank you very much ? Good morning, Camille Petit-Fernand
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Naichatou Diawara
Rating: 4 out of 5
I like the ease with which the label adheres, it's very practical and easy to use.
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Jessica Guyot
Rating: 4 out of 5
Perfect as always. Just a downside this time on the shipment, I had taken a simple shipment, the letter arrived after more than a week after being notified of its shipment and torn on all part of the side I was lucky. Perhaps you should reinforce your envelopes? Not sure it's your fault though.
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Hyacinthe Digo-Mchindra
Rating: 4 out of 5
Quality labels and fast delivery
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Nadia
Rating: 4 out of 5
I'm very happy with the gourd, it's top quality and the motifs are well flocked. On the other hand, the plastic on top of the snack box is not quality, and the sticker is clearly visible.
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Justine Mauris
Rating: 1 out of 5
I never received my ordered product
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Response from Petit-Fernand
Hello Justine, Thank you for writing to us. We are sorry that our e-mail of 21/12 concerning the return of your order by La Poste did not reach you. We have just contacted you again by e-mail to confirm your address and proceed with the return of your order. Have a nice day, Camille C-MonEtiquette
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Anselmi N.
Rating: 1 out of 5
My latest order has still not arrived, despite being placed three weeks ago
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Response from Petit-Fernand
Good morning Nicola, We are sorry to hear that you did not receive your order. ?? We have sent you an email so that we can provide you with a solution. Best wishes for the holiday season. Elise, Petit-Fernand
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Hatice Y.
Rating: 1 out of 5
I am pissed off. The labels didn't stick to the pens. I was asked to send photos and was told there was nothing more we could do. The three months are up and therefore I have no right to complain yes and why should I send photos first???? So zero understanding zero insight nothing. Best to order directly elsewhere. Hands off !!!!!!
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Response from Petit-Fernand
Hello Hatice, Please send us photos as proof of the problem so that we can better understand it. Also, from a legal point of view, unfortunately we cannot reship items more than three months after the date of the order. So understanding and insight: we refunded 15% of the amount of your order and also sent you a 20% discount code so that you could order new labels that better fit the format of your pens. Obviously this was not the response and business gesture you were expecting, but unfortunately that is all we can do. We wish you happy holidays though. Elise, ItIsMine
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Patricia Suasi Fernandez
Rating: 1 out of 5
I have not received my order and it says I have...I find it strange because it has never happened to me. But this last order is not in my mailbox or in the concierge of my house....
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Response from Petit-Fernand
Hi Patricia, Thank you for writing to us. We have sent you an email to help you with this situation. Good morning, Camille Petit-Fernand
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Happy C.
Rating: 4 out of 5
Very nice labels,which so far grandfather found in Italy.
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Response from Petit-Fernand
Good morning, Thank you very much for this positive note, which makes us very happy! ?? We wish you all the best for the holiday season. ?????? Elise, Petit-Fernand
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Manon
Rating: 4 out of 5
Beautiful products, fast delivery.
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