Customer reviews of Petit-Fernand

I have not received my order?

First order not received Return proposal or refund Return decision... Did not receive second shipment.

Speed.

It looks just the way I wanted it to, perfect for kids.

Estimated shipping 3-10 days... well almost 20 go by, 3 emails sent and no response other than the automated one which is of little interest. No news about the package. I hope as I wrote in the email they will arrive in time for your birthday if not you can keep them. P.s.: still waiting for reply to at least one of the 3 emails if you deign. Thank you.

I have bought the stick on clothing labels , have followed the instructions, waited 24h, worn and then washed at 40 degrees and my surprise was half of the labels were removed from the tag, I thought I will spend more money for quality but what a disappointment will not buy again !

Impeccable quality, fast service and immediate response to requests.

Export fees from France to Switzerland. ... I was not thinking of spending the 20% of my purchase on this fee, it was not indicated. I won't buy from you again.

Very large selection, well thought out, practical, quality products. This is not my 1st order. Small downside: the price. The difference between the finished product and the total price. For example, the October promotion advertised 20% off everything. In the end, it covered the cost of delivery. I had the feeling I didn't get any promotion at all, so I was a bit disappointed. It would have been nice to be able to combine the October promotion with the free delivery on minimum orders. Which was 30 (after all)? That said, I recommend it for those who can afford it.

Excellent products, easy to use practical and convenient to use.

Excellent products.

I have never received my order. I have complained and have been given another deadline. I was told to contact you again if I did not receive it within that time, but I am still waiting for a response (and it has been almost two months).

I paid for expedited shipping instead the package arrived to me in unneeded time. I had even sent an email explaining my problem and they replied saying to ask my post office. If I pay for expedited shipping it is because I need it in a short period of time and shipping is not my problem otherwise I would have saved myself that money. The package arrived to me after so many days and I was not even refunded for the inconvenience I had. I will not buy labels from this site again.

Very responsive. Labels received in less than a week. However, despite our diligence in sticking them on with the iron, some labels come off after washing. You have to iron them again, and so on. In short, we have to make do!

I placed an order on August 23rd and I'm still waiting for it... I don't know why you take orders if you can't ship them. Scam!

I've used this company in the past always been great but this time my order hasn't arrived. I have contacted customer services twice and no one has helped me, or helped get the order to me.

Happy with the purchase and time it was delivered. Considering the fact that my previous purchase was delayed unduly

Beautiful labels, just as I'd chosen. Now we'll see how they stand up to washing!

I had a problem with the delivery of the product, which was delayed more than it should have been, but as soon as I notified the customer service team attended me wonderfully and gave me a very quick solution. I finally received my labels which are very nice and of good quality. In the end it was worth the wait?

The labels are many,I got the pack of 30 and customized them as I wanted most. Easy to use, they are versatile and I labeled all of my son's school supplies

I did not receive the order

Perfect product, the labels after 3 years and several washes are as good as new. This time the delivery was delayed even though I had paid for the urgency.

shipment never arrived

A few stickers did not hold up well

I placed an order that with standard shipping never arrived. I contacted support who kindly re-sent the purchased products with tracking and they arrived after more than 10 days. The shipping is too slow and inadequate. I don't know if I will shop on this site in the future. However, the products received are the same as the photos on the site and well made. But very disappointed with such a long time.

There was a misunderstanding with the shipping but everything was resolved. The labels are very good and very beautiful . You have to reserve them in time because it takes ten days as it is indicated for them to arrive.

I never received the order so I thought it was a scam.

I am always happy with the orders I place. The labels are very nice but the heat seal labels at least fall off in the wash.

They seem good to me...the 'only thing is that they took a while,...I was hoping they would arrive in a shorter time.

They mis-shipped, I got another customer's order at home, but then they apologized and resent the correct order and also provided me with a discount code for a later order.

Fast shipping and fabulous labels

Product arrived late, despite having paid for expedited shipping

Leaky water bottle and broken cap on second day

Shipping was very slow. The quality of the product was not as expected with respect to the price One of the products came battered.

I ordered labels for both my children from this company, one set of the iron on ones and the other the sticker ones. Mine actually arrived after seeing so many comments that theirs didn't and there were no response from the company, so I was pleased! Here's where it became a waste of money…The sticker ones were practically pointless after a hour, peeling off bottles/clothing- may aswell used a sticker out of a sticker book! The iron on ones seemed very sturdy once applied so I was a bit more hopeful for them, unfortunately after 1 wash they are all falling off. Please save your money and don't use this company and fall for their colourful advertising with false positive reviews- they are also deleting all the negative reviews!

Slow shipping

Lovely products and an order that arrives very quickly. A little disappointed with the gourd and the smudgy prints.

I have not received

This is the second time you have sent me my order and it hasn't even arrived yet, I'm starting to get annoyed and think badly because you sell things that you can't even serve?

I have not yet received an order I placed on September 11 when I also ordered and paid for express delivery.