The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I've placed an order more than a month ago and still didn't receive it.
Response from Petit-Fernand
Hello Adelina, we are sorry to hear you still haven't received your order. We couldn't see any previous request made to us via the contact form or by telephone, so we have now contacted you by email to offer solutions. We are looking forward to hearing from you. Jessica, Petit-Fernand
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Laura Bertet
Rating: 4 out of 5
Beautifully rendered! Even the cups are perfect! It's a shame that the labels aren't machine washable, because they're not iron-on ... a piece of iron-on fabric should be provided, because during the year certain items need to be securely attached for school ...
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Marian Amoni Henriquez
Rating: 4 out of 5
I have purchased label packs 3 times and they are ideal!!! Only this last time I had a small problem that they didn't arrive, and immediately when I contacted customer service they printed new ones and they arrived right away. But I will definitely repeat!
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Maria Sardon
Rating: 1 out of 5
I did not receive the product I purchased
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly on the part of SEUR. We have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
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Linda González Proaño
Rating: 1 out of 5
I have not received anything, and no one contacts me after several attempts to contact me.
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Response from Petit-Fernand
Good morning, We are sorry for this anomaly of delivery by Correos. We will contact you this morning to help you as soon as possible. Hello, Camille Petit-Fernand
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David Rodríguez
Rating: 4 out of 5
The truth is that they are very professional, I had a problem with the reception of the order but they immediately cared, called and solved the problem. They are very professional. Delighted
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Eleonora A.
Rating: 1 out of 5
My order never arrived
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Response from Petit-Fernand
Good morning Eleonora, one of our operators will contact you within the day to find a solution together. Good day, Chiara Petit-Fernand
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Aurora Baquero Fraguela
Rating: 4 out of 5
Products are as expected
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Anna Porebska
Rating: 4 out of 5
Fast delivery Neat packaging Good quality labels and canvas bags Nice printing on the canvas bags Some labels came off in the first wash I recommend
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sherrylou S.
Rating: 4 out of 5
I recommend not paying over for fast delivery because even though I paid extra. The order still arrived after 10 days. The product however is great.
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Micaela Montagna
Rating: 1 out of 5
The delivery of the stickers takes a long time, more than the time they put, to me they arrived late and already for my child in his nursery they did not help me, because they had to use others.
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Response from Petit-Fernand
Good morning, We are very sorry for this delay on the part of Correos. We hope that everything is still to your liking. Good morning, Camille Petit-Fernand
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Valentina C.
Rating: 1 out of 5
The goods never reached me
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Response from Petit-Fernand
Good morning Valentina, we are very sorry that you did not receive your order. We promptly refunded your order as you requested. See you soon, Chiara Petit-Fernand
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Veronique
Rating: 4 out of 5
Hello, I am satisfied with the labels. Easy to order and use. What's more, they're pretty.
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FEDERICO F.
Rating: 1 out of 5
I DID NOT GET THE PACKAGE I ORDERED
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Response from Petit-Fernand
Good morning Federico, we are very sorry for this anomaly and that you did not receive your order. We have in fact proceeded to refund you inegrally for it. Good day, Chiara Petit-Fernand
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Federica T.
Rating: 4 out of 5
Great labels, good customizations, a little slow shipping
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Roxana Maria B?cescu
Rating: 1 out of 5
They have arrived late from the. Unforeseen date
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Response from Petit-Fernand
Good morning, We are sincerely sorry to hear that you had to wait so long. However, as for our products, we hope that everything is to your liking. Good morning, Camille Petit-Fernand
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Hélène Carlier
Rating: 4 out of 5
Very happy with the products (labels and personalized picnic box).
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Elisabetta V.
Rating: 1 out of 5
Longer delivery time than stated at time of order
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Response from Petit-Fernand
Good morning Elisabbetta, we are very sorry that the delivery time was long, unfortunately we cannot intervene on postal delays, however we hope you liked our product and are satisfied. Good day, Chiara Petit-Fernand
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Irati Ibarzabal
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hi Irati, we have sent you an email to help you and apologize for these two deliveries. Have a nice day, Sandra de Petit-Fernand
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lola pinto
Rating: 4 out of 5
I'm happy with the labels. The self-adhesive labels for clothes and those for objects come off on some things, but so far they've held up pretty well in the wash. Just when I bought them, I didn't know that I had to stick them on the clothing labels and not on the garment itself. I've already ordered twice.
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Raffaela B.
Rating: 1 out of 5
The labels never arrived and my money was lost
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Response from Petit-Fernand
Good morning Raffaela, we are really sorry for this anomaly, we will contact you in the day to find a solution together as soon as possible. Good day, Chiara Petit-Fernand
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Vicky Alonso
Rating: 4 out of 5
All very well, just as it said on the website and fast in arriving?
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AMELIA D. Sánchez hernandez
Rating: 1 out of 5
I have not received it or after fifteen days to see what happens.
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Response from Petit-Fernand
Good morning, We sincerely regret that your order has not yet been delivered to you. We will contact you as soon as possible to help you. Good morning, Camille Petit-Fernand
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Cristina Vilchez Mariscal
Rating: 1 out of 5
Nefarious service, they do not answer to the mails nor to the telephone and when you ask for the reimbursement there if that they answer, from the day 13.09.23 without order. Spying on the refund. Very bad
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Response from Petit-Fernand
Good morning Cristina, We made the refund on 27/09, and as we are at 28/09, it will be reflected in the next few days. We are sorry that you did not receive it on time. Regards Sandra from Petit-Fernand
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Natalia Fusté
Rating: 4 out of 5
It took a while but the labels look great.
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soniacorbacho
Rating: 1 out of 5
This is the second time I have not received my shipment.
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Response from Petit-Fernand
Hi Sonia, we have tried to contact you by phone to reassure you. Your order is about to arrive. If you have any questions, please contact us by phone to help you. Regards, Sandra de Petit-Fernand
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laia oró
Rating: 1 out of 5
I have not received my order and I claimed it. It is the n° 2000972822 . I placed my order on August 30 !!!!
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Response from Petit-Fernand
Hi Laia, we are very sorry because we were waiting for your reply. As you didn't write us back, we considered it delivered. We have sent you an email to help you and give you the solution you need. Regards, Sandra from Petit-Fernand.
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Laura
Rating: 4 out of 5
Our kids loved them!
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Daniel Fang Bove
Rating: 1 out of 5
The customer service is terrible, you can never talk to anyone and on top of that I never received the order. I feel ripped off.
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Response from Petit-Fernand
Hello, we have left you a voicemail to help you. We are very sorry, because your initial message did not reach us. We are waiting to help you again. Regards, Sandra de Petit-Fernand
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Andreia
Rating: 4 out of 5
The products are wonderful, all very good, nice and good. As always. The shipment has taken a long time. It has never happened before. But it is not Petit-Fernand's fault.
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Joaquín Carballo
Rating: 1 out of 5
Express shipping paid and the order takes 10 days to be received. I request reimbursement of the express shipping fee and, as is going to happen with this, nobody answers. Very useful your satisfaction surveys
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Response from Petit-Fernand
Good morning, We are sorry that the delivery took so long. I confirm that we have refunded the shipping costs. After our call, we are delighted to hear that everything is to your liking regarding our products. Good day, Camille Petit-Fernand
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Sabrina
Rating: 1 out of 5
Too bad about the delivery,the deadline was September 23,as of today 27September still can not see anything, other than 48h disappointed not by the product I know very well, I think I will not buy again
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Response from Petit-Fernand
Good morning Sabrina, we are very sorry for this anomaly. I can not trace your order, I ask you to contact us by phone so we can find a solution as soon as possible. Good day, Chiara Petit-Fernand
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Victoria Sevillano
Rating: 1 out of 5
I have not received my order yet
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Response from Petit-Fernand
Good afternoon, We are sorry for this delivery anomaly. We have just contacted you to help you as soon as possible. Good day, Camille Petit-Fernand
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Félicie DEMBI
Rating: 1 out of 5
I received my order but out of the 40 labels ordered only 20 are usable the other 20 are not detachable they are printed on paper but impossible to recover in order to place them on clothing it is as if the printing in label format did not work my son starts the nursery Monday and I miss 20 labels to mark all his things. I'm disappointed by this inconvenience. I paid for 40 labels and in the end I only have 20 usable labels Cordially, Félicie
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Response from Petit-Fernand
Hello, thank you for your feedback. It is not normal for such a production defect to affect your order. I've just e-mailed you to discuss the solutions I can offer! Have a nice day? Luce C-MonEtiquette
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Lizeth Muñoz
Rating: 1 out of 5
I was waiting for my order for more than 15 working days I was told that it arrived on the 16th that I should check my mail and there was never any mail and this is the day I did not show up and I have to pay for something that never arrives.
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Response from Petit-Fernand
Good morning, we apologize for this postal anomaly. If it is still not solved, could you contact us by phone to help you ? Good morning, Sandra de Petit-Fernand
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Laura Reyes Canales
Rating: 1 out of 5
The first order did not arrive, they gave me the solution to send it again. But it did not arrive. And it's been 10 days now, I think it should have arrived.
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Response from Petit-Fernand
Hi Laura, we sent you 2 times the order because the first time it did not arrive. The second one is about to arrive. We have sent you an email to give you the estimated dates. Have a nice day, Sandra de Petit-Fernand
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Nicoletta
Rating: 4 out of 5
The labels are very nice and matching the estimates, a little slow delivery
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Luana S.
Rating: 1 out of 5
The amount of expedited shipping is not indicated. 15euro labels and 9euro shipping ... Absurd ...
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Response from Petit-Fernand
Good morning Luana. We are sorry that you unintentionally paid for expedited shipping, however it seems very strange to us. At the time of purchase, in section 2, dedicated to payment, you can browse and select your preferred delivery method. One of our operators will contact you to find a solution together. Good day, Chiara Petit-Fernand
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Úrsula Rovira Arimany
Rating: 4 out of 5
I placed my first order last year and everything went very well. I repeated again this year and the labels did not arrive after waiting several weeks. In the end I contacted Petit-Fernand and they solved the problem and sent me the labels again. In a few days I got my order. So it was great again. A perfect service and a great response to the problem, quickly. Thank you!
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Esther Espinar Mena
Rating: 4 out of 5
Everything arrived perfect and as I had ordered, I had problems with the package and when I complained quickly attended me. It is not the first time I order your products, so I recommend 100x100.
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