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G
Rating: 4 out of 5
Easy-to-use site, fast delivery and quality labels.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 862 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 1 and 4 stars
Reset filtersP
Rating: 1 out of 5
Not as great as advertised. Name sticker was peeling off 4 days after sticking. The item of clothing hadn't even been through a wash. I don't recommend!
Response from Petit-Fernand
Hello Piraveena, Thank you for sharing your feedback. We are really sorry to hear that. A member of the Petit-Fernand team will contact you to help. Have a nice day ?? Chiara Petit-Fernand
C
Rating: 4 out of 5
Top just that I had not read when ordering that these are labels to stick on labels and not directly on the fabric ;-)
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T
Rating: 1 out of 5
I've been given the wrong names
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Response from Petit-Fernand
Hello Aude, Thank you for your message. We are very sorry about this error. We will send you back the labels with your name on them as soon as possible. Have a nice day, Camille C-MonEtiquette
I
Rating: 1 out of 5
I have been ordering stickers for 5 years and this one, without a doubt has been the worst. They have fallen off all my garments and I have followed the instructions as in previous years. I don't think I will repeat the experience for another year.
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Response from Petit-Fernand
Hi Isabel, Thank you for your message and your loyalty. You can send us an email to [email protected] with your order number so that our customer service team can help you with your labels. Hello, Camille Petit-Fernand
K
Rating: 1 out of 5
I never received my August order, it's now the end of December, it's a scam.
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Response from Petit-Fernand
Hello, We are sorry that your order did not arrive by post. Please contact our customer service department at [email protected] so that we can help you as soon as possible. Have a nice day, Camille C-MonEtiquette
V
Rating: 1 out of 5
Labels don't fit
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Response from Petit-Fernand
Hello Véronique, Thank you for writing to us. We're sorry to hear that your labels are coming off. We've just e-mailed you to try and find a solution. Have a nice day, Camille C-MonEtiquette
C
Rating: 4 out of 5
I like the functional labels and beautiful graphics
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Response from Petit-Fernand
Good morning Cristina, Thank you for sharing your opinion, We are glad that you are satisfied with your order and that you appreciate the graphics of our labels. Good day, Chiara Petit-Fernand
A
Rating: 1 out of 5
The labels come off, but 6 years ago I bought some for my first child and I was happy, but now there's a problem.
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Response from Petit-Fernand
Hello Audrey, Thank you for your feedback. We are very sorry that you are experiencing problems with your labels this time. We have just contacted you by email to understand your problem so that we can provide you with a suitable solution. Have a nice day, Camille C-MonEtiquette
Q
Rating: 1 out of 5
For the moment I have not received the order.
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Response from Petit-Fernand
Hello Quentin, Thank you for your feedback. We have contacted you previously regarding your order. We have just sent you an email to help you. Have a nice day, Camille C-MonEtiquette
M
Rating: 1 out of 5
They don't fit, even though I followed the instructions.
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Response from Petit-Fernand
Hello Mickaël, Thank you for your message. We have just contacted you by email to propose a solution to your problem. Have a nice day, Camille C-MonEtiquette.
J
Rating: 1 out of 5
I never received my package very disappointed but the the customer service was excellent I was reimbursed. I really wanted what I ordered for my daughter school trip.
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Response from Petit-Fernand
Hello Jacqueline, Thank you for your message. We are very sorry that you have not received your order. We hope that you will try to order from us again. Kind regards, Camille C-MonEtiquette
A
Rating: 1 out of 5
After ordering these for the second time after trying them years ago, as I wanted to give them a second try- however im still as disappointed. The stickers constantly fall off, I find them in the machine, scrunched in clothes. For the money I paid for 2 sets, was disappointing.
Response from Petit-Fernand
Hi Adele, Thank you for your comment. We are very sorry that you experienced problems with the labels. A member of the Petit-Fernand team will contact you today in order to find a solution. We wish you a good day, Chiara Petit-Fernand
A
Rating: 1 out of 5
The order never arrived!!!
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Response from Petit-Fernand
Good morning Antonia, We are very sorry that you did not receive your order. One of our operators will contact you later today so that we can find a solution together as soon as possible. Good day, Chiara Petit-Fernand
I
Rating: 1 out of 5
Bonjour je n'est jamais reçu ma commande depuis septembre 2023 merci bien
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Response from Petit-Fernand
Hello, Thank you for writing to us. We are sorry that your order has not yet arrived. Please contact our customer service by phone or at [email protected] so that we can get back to you as soon as possible. Have a nice day, Camille C-MonEtiquette
M
Rating: 1 out of 5
The product did not arrive to me and after soliciting A response you did not even reply. Goods not received and nenvhe refunded
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Response from Petit-Fernand
Good morning Natalia, We are very sorry for this anomaly. One of our operators will contact you in the day so that we can find a solution together, Good day, Chiara Petit-Fernand
A
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hi Ana Maria, Thank you for letting us know. We have just sent you an email to help you with this delay of delivery by the post office. Good day, Camille Petit-Fernand
A
Rating: 1 out of 5
Customer service was helpful at the beginning, sent new product. It never arrived! When asked, it was assumed that the goods had arrived, although it was stated that the adhesives would come off after one wash. But the bombs stick in the washing machine. For me, this is definitely not a recommendation!
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Response from Petit-Fernand
Hello Anja, we are sorry that our products did not meet your expectations. However, we have reshipped the labels to you at our expense and even refunded the full amount of your order. Unfortunately, that is all we can do. We also have no influence on Deutsche Post if the shipment does not arrive or is lost. Nevertheless, we are doing our best to improve our delivery service. We wish you a Merry Christmas. Elise, EsIstMeins
E
Rating: 1 out of 5
I DID NOT RECEIVE THE ORDER
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Response from Petit-Fernand
Hi Elisa, Thank you for writing to us. You can send us an email with your order number to [email protected] so we can help you as soon as possible. Good day, Camille Petit-Fernand
G
Rating: 1 out of 5
I never got it. Customer service didn't get back to me
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Response from Petit-Fernand
Good morning, We are very sorry that you did not receive your order, Unfortunately we do not have enough information to trace your order. I kindly ask you to contact us as soon as possible by email at [email protected] or by phone at +33 5 86 80 00 96 We look forward to hearing from you so that we can help you and find a solution. Good day, Chiara Petit-Fernand
J
Rating: 1 out of 5
It is not clear which article
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Response from Petit-Fernand
Hello Julia, Unfortunately, we do not fully understand your opinion. We have contacted you to get more information about this. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
L
Rating: 4 out of 5
A little disappointed !!! This personalized snack box was to be a Christmas gift for a 4 year old, the box is small, does not look very solid But it seems suitable for a child, to see in time !!! I asked for a personalized note inside, so I paid a little more on purpose, but when I opened it, no note! It's not the first time either !!!!
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B
Rating: 4 out of 5
Order conformed to my expectations. Fast delivery. Labels presented in a small booklet with instructions for use and a little extra: stickers for Christmas. Thank you very much.
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L
Rating: 4 out of 5
Fast delivery! The labels are very pretty! Clear explanations for thermo-adhesives! A little expensive though. But otherwise nothing to say about the brand :)
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C
Rating: 4 out of 5
The labels are pretty and well printed, but a little smaller than I expected.
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B
Rating: 4 out of 5
Great material . (a little long for delivery) but I am very satisfied.
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J
Rating: 4 out of 5
Good quality, sticks well and shipping was very fast.
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Response from Petit-Fernand
Hello Jennifer, Thank you for shopping with us and for your review, which we are very pleased about! ?? Have a nice day, Elise, EsIstMeins
P
Rating: 1 out of 5
I never received the labels, yet they tell me it's delivered.
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Response from Petit-Fernand
Hello Pierrette, Following our exchange, I confirm that your order will be shipped again. Wishing you a good reception. Have a nice day, Camille C-MonEtiquette
L
Rating: 1 out of 5
It has not arrived yet and I have no news and I sent an email and no one has answered me.
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Response from Petit-Fernand
Good morning Luisa, Thank you for writing to us. We have just contacted you to help you. Good morning, Camille Petit-Fernand
S
Rating: 4 out of 5
Delivery on time and product conforms to website. Super easy to use.
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M
Rating: 4 out of 5
Very nice little labels, made in France! If I had to offer a word of advice, I'd say use brighter colors from time to time, for greater variety.
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K
Rating: 1 out of 5
Unfortunately, I don't like the products. They don't look high quality. In my opinion, the price/performance ratio is not right.
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Response from Petit-Fernand
Hello Melissa, We are sorry to read that our products did not meet your expectations. We have contacted you to have more details about it. We look forward to your feedback. Have a nice day, ?????? Elise, ItIsMine
E
Rating: 4 out of 5
Satisfied in every way. Thank you.
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Response from Petit-Fernand
Hello Estela, Thank you very much for sharing your opinion ? Hello, Camille Petit-Fernand
S
Rating: 4 out of 5
I ordered self-adhesive labels for clothes. Please note that they can only be affixed to the washing conditions label. If you want to stick them on the garment itself, you'll have to choose iron-on labels.
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S
Rating: 4 out of 5
Ordered 2 mugs and 1 gourd. Very satisfied with the result. Customer service is attentive and responsive when needed. I really appreciate it!
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A
Rating: 4 out of 5
The labels look of good quality, the only thing I missed was a little more communication about the shipment, it arrived two weeks later and without warning or sending any mail or anything about how the order was going.
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M
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Marie-Aude, Thank you for notifying us. We are very sorry about this delivery anomaly by the postal services. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
S
Rating: 1 out of 5
The letter still hasn't arrived.
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Response from Petit-Fernand
Hello Silke, Thank you for your message. We have just contacted you by email to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
A
Rating: 1 out of 5
I placed an order for labels with 950 for delivery in 24 hours. The order was shipped on Friday, but it's Tuesday evening and I still haven't received anything. I would like a refund.
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Response from Petit-Fernand
Hello Alexia, Thank you for informing us of this delay in delivery by Chonopost. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
M
Rating: 4 out of 5
Lunch box quality not satisfactory. I love labels, and have ordered several other products, but today, for the first time, I was disappointed. The lunch box is not printed (like the mugs for example) but a simple sticker is applied to the lid (with bubbles as well). I wouldn't dare put it in the dishwasher.
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