Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Items sticker, quality as expected. Only minus for long delivery time.
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Response from Petit-Fernand
Hello Sabine, thank you very much for your purchase and your review. We are very pleased that you like our stickers. However, we are doing everything we can to improve the quality of our delivery service. Have a nice day, ?????? Elise, EsIstMeins
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Tiphaine Minet
Rating: 4 out of 5
The site is very good, however, the delivery time of 48 hours on this site is not a reality, because I thought I would use my labels ordered in time but not delivered 4 days later, so too late to review.
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Silvia
Rating: 1 out of 5
Since the first order did not arrive, and they say again that they are sending it to me and I am still waiting for almost a month with the labels, and I am still waiting to receive them.
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Response from Petit-Fernand
Good morning Silvia, The order that we remanufactured for you was shipped on 01/12 and is on its way, it will arrive soon. We sincerely regret this situation. Good morning, Camille Petit-Fernand
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Inês
Rating: 1 out of 5
I have received nothing after 9 working days!
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Response from Petit-Fernand
Hello Ines, we have just contacted you by phone and by email in order to find a solution together regarding the delivery of your order. We hope to help you as soon as possible. Good day to you, Sandra C-MonEtiquette
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Béatrice Leroy
Rating: 1 out of 5
I still haven't received anything from you
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Response from Petit-Fernand
Hello Beatrice, Sorry to read your message. Unfortunately this is a delivery anomaly by the postal service. We have just left a voice message to help you as soon as possible. Good day, Sandra C-MonEtiquette
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Mme Catherine Naudet
Rating: 4 out of 5
Order not yet received!
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Sabrina Pereira
Rating: 1 out of 5
This is the second time I've ordered and this time despite the fact that the postal tracking indicates that I've received my order. I did not receive it. I hope the problem will be solved. Thank you
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Response from Petit-Fernand
Hello Sabrina, Thank you for your message. Following your exchanges with our service yesterday, I can confirm that your order will be returned to you as soon as possible. We are sincerely sorry about this postal service anomaly. Have a nice day, Camille C-MonEtiquette
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Ms Amélie B
Rating: 1 out of 5
I ordered the labels several times and was happy with them but the gourd was no longer functional after a month, I contacted the service but no return I am very disappointed.
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Response from Petit-Fernand
Hello Amélie, Thank you for your message. We've just contacted you in order to understand the problem you're experiencing and provide you with an appropriate response. Have a nice day, Camille C-MonEtiquette
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Alessandra B.
Rating: 4 out of 5
The object labels are very cute and durable
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Response from Petit-Fernand
Good morning Alessandra, We are glad to read your comment, we are glad you are satisfied with our object labels. See you soon? Chiara Petit-Fernand
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Angélique Bernard
Rating: 4 out of 5
I've been ordering for several years, very good product, but a little downside .... The labels don't wash as well as they used to
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Angelique K.
Rating: 1 out of 5
The name tags don't hold at all although I did it exactly according to the instructions. They were gone after the first wash?
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Response from Petit-Fernand
Hello Angelique, We are very sorry that the labels are peeling off. ?? we have sent you an e-mail so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
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Kimberly
Rating: 1 out of 5
Order never arrived and tried contracting the company with no response
Response from Petit-Fernand
Hi Kimberly, Thank you for your feedback, We are really sorry to hear that. One of our staff will contact you within the day to find a solution as soon as possible. Have a lovely day, Chiara Petit-Fernand
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Martina E.
Rating: 1 out of 5
The labels are lovely but they don't stay on the clothes. It may be I made a mistake in ironing them (although I followed the instructions well), but the result is bad they all came off.
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Response from Petit-Fernand
Dear Martina, Thank you for your feedback, We are very sorry that you encountered problems with the labels. One of our operators contacted you and we have resubmitted your order. I wish you a good day ? Chiara Petit-Fernand
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Alejandra Paredes
Rating: 1 out of 5
My order never arrived. I sent the incident through the web and they never responded.
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Response from Petit-Fernand
Good morning Alejandra, Thank you for notifying us of this issue. We have just sent you an email to help you as soon as possible with this situation. Good morning, Camille Petit-Fernand
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Em
Rating: 1 out of 5
Very late shipment. The printing is not good quality and the stickers fall off just by looking at them.
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Response from Petit-Fernand
Good morning Estefania, Thank you for your message. We are sorry to hear that you are having problems with our labels. We have just sent you an email to help you as soon as possible with this unusual situation. Good day, Camille Petit-Fernand
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Betul S.
Rating: 1 out of 5
Very bad customer service. I was sent the wrong labels (someone elses). I asked them to resent it but that one never arrived. So they said they can either resent it or refund me. I asked if they can sent it via express delivery since I've been waiting for over a month now for these labels and they said no they can't. I asked for a refund and will never shop here again!!!
Response from Petit-Fernand
Good morning Betul, Thank you for your message. We are sorry that you did not receive your order. We do not understand why. We hope that you will receive it as soon as possible. It may just be late, unfortunately these things happen. Anyway, without waiting for the result we have refunded you the entire amount of your order. We remain at your disposal for further clarification and apologise for any inconvenience this delay may have caused, Chiara Petit-Fernand
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Maria Thomas Comas
Rating: 1 out of 5
I received some stilettos that were not mine.
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Response from Petit-Fernand
Good morning Maria, We apologize for this mistake of ours. Your labels have already been sent to your address and you will receive them soon. Good morning, Camille Petit-Fernand
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Laura
Rating: 4 out of 5
The product is very good, but the shipping time is long.
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Response from Petit-Fernand
Hello Laura, Thank you for shopping with us and for your review. We are pleased that you like our products and we are also striving to improve our delivery service. ?? Have a nice day, ???? Elise, ItIsMine
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Humeau
Rating: 1 out of 5
Poor image
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Response from Petit-Fernand
Hello, We are sorry to hear that you are not satisfied with our products. We have just contacted you by e-mail to understand the quality problem you are experiencing so that we can provide you with a suitable solution as soon as possible. Have a nice day, Camille C-MonEtiquette
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Nancy Castillo
Rating: 4 out of 5
Delivery very good. Label very good.
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Raphael V.s.
Rating: 4 out of 5
We have no complaints about the quality of the labels, but it's a shame that they were sent in an envelope with no protection against moisture. A day in the rain in our mailbox and some pages warped... A small plastic pocket to protect everything in the envelope would have been useful.
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Nathalie Bartoli
Rating: 4 out of 5
Satisfied with the service
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Invité
Rating: 4 out of 5
Happy with my purchase but one item was missing
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Leydi Barrientos
Rating: 1 out of 5
I paid 10 euros for an express delivery that never arrived, I have been reimbursed after two weeks and they keep sending me surveys, clearly my rating is -0.
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Response from Petit-Fernand
Good morning Leydi, We have indeed refunded your order two weeks ago and SEUR has returned it to us shortly after the refund. We are sorry you were not able to enjoy our products. Satisfaction surveys are generated automatically and of course you cannot share your experience with our products since you have not been able to use them, we fully understand. Hopefully you will try again some other time. Have a nice day, Camille Petit-Fernand
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Orthy
Rating: 4 out of 5
Thank you very much
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Elisabeth Dero
Rating: 4 out of 5
It's easy to choose from among all the beautiful proposals.
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Sandrine Cissé
Rating: 4 out of 5
Ordered labels for clothes and objects. They're great. Haven't washed the clothes yet, but the labels seem to be holding up well. The labels on the baby bottle are holding up well.
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Lescure Veronique
Rating: 1 out of 5
The labels are small, not like the photos on the site.
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Response from Petit-Fernand
Hello Véronique, We're sorry to hear that, despite the dimensions shown on our site, our labels don't meet your expectations. We hope, however, that the quality is to your satisfaction. Have a nice day, Camille C-MonEtiquette
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Juliette Adouard
Rating: 4 out of 5
Overall positive experience, shipping was fast and the parcel well protected. However, no telephone response when I try to call customer service, promotional offers that regularly arrive just after I've placed an order, games to get discounts that don't work or don't work any more. It's a shame about that.
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Mjnt
Rating: 1 out of 5
This is the third time I have bought your products and I have never received them quickly, but this time they have taken 17 days to arrive. I consider this an excessively long time.
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Response from Petit-Fernand
Good morning Fernando, We are sorry that your order has taken so long to arrive with Correos. We hope that as far as our products are concerned, everything is to your liking. Good morning, Camille Petit-Fernand
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Ingrid Miniere
Rating: 4 out of 5
Very pretty and good quality. I take off one star because the flower motifs are cut and do not appear entirely on the label, which is a shame.
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Arkalyis
Rating: 1 out of 5
barely 2 months after receiving the gourd, the stopper no longer holds, no longer closes or opens normally. I contacted customer service and they refused to replace the faulty product. Strangely enough, they sell the spare part separately, which suggests that they are aware of the design defect.
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Response from Petit-Fernand
Hello, We're very sorry to hear that your cap has broken in this way. Our products are covered by a warranty beyond which we are unfortunately unable to replace them. Please email us directly at [email protected] with your order number so that we can discuss the matter. Have a nice day, Camille C-MonEtiquette
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Invité
Rating: 1 out of 5
I have no last order, I am waiting for more than a month. And finally it has not been delivered.
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Response from Petit-Fernand
Hello Svetlana, I confirm you after our call that we resend your order. We sincerely regret this delivery anomaly on the part of Correos. Thank you for your confidence. Hello, Camille Petit-Fernand
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Kg
Rating: 1 out of 5
Disappointed. I bought too quickly. I didn't realize that the labels would stick to the labels on the clothes. My children have sensitive skin. I cut all the labels off their clothes. I wanted iron-on labels on the fabric.
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Response from Petit-Fernand
Hello Karine, We're sorry to hear that you ordered the wrong labels. Our self-adhesive labels are applied directly to the garment label, unlike our iron-on labels. Have a nice day, Camille C-MonEtiquette
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Claudine
Rating: 4 out of 5
Very good products, easy to use and do not come off or wash off. Prefer glue-on labels to iron-on labels. ????
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Sarah
Rating: 1 out of 5
Order never received! No return to my emails payment validated!
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Response from Petit-Fernand
Hello Sarah, We've just contacted you by e-mail to help you as soon as possible. Unfortunately, your previous e-mails did not reach us. We're very sorry about this postal service anomaly. Have a nice day, Camille C-MonEtiquette
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Marie
Rating: 4 out of 5
Super quality labels, arranged in a handy little leaflet. The only downside was the 9.5 extra charge for a 24-hour delivery, which arrived 5 days later.
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Sophie
Rating: 1 out of 5
No labels, still waiting nearly 3 weeks on. No tracking and no express delivery. My daughter had to start school with all her items unlabelled. Fed up and want a refund!!!
Response from Petit-Fernand
Hi Sophie, We are really sorry to hear that. Please contact us by phone at the +44 330 808 8632 or by email at [email protected] so that we can find you a solution as soon as possible. We do not have enough information here to contact you directly. Kind regards ?? Chiara PEtit'Fernand
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Maryse Villet
Rating: 4 out of 5
To personalize clothing...
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Cc
Rating: 4 out of 5
To 30.11: I was contacted by customer service who returned a bottle and the two caps very quickly. THANK YOU SO MUCH, but I stand by my opinion that the caps are very difficult to close. This was not the case with my first purchase a few years ago. 31.10 I bought 2 personalized bottles. The 2 have trouble closing at the cap and on 1 of the 2 the personalization is not done correctly and does not hold in some places and this from the 1st day. I had already bought one a few years ago and was happy with it at the time. Now I'm disappointed
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Response from Petit-Fernand
Hello Christelle, We're sorry to hear that your gourd has a defect and that your stoppers are difficult to close. We will contact you in the morning to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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