The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Sending of the parcel not received whereas two days before I received that of my daughter I telephoned one was to send to me the parcel under 48 hour 1 week after tourjour no parcel for my fis
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Response from Petit-Fernand
Hello, I'm sorry your order hasn't arrived yet. I see that your order has been returned by the post office due to incorrect addressing. I've just sent you an e-mail to help you understand the situation! Have a nice day? Luce C-MonEtiquette
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VIVIANE
Rating: 4 out of 5
Delivery OK although a little long. On the other hand, there is no trace of my orders on my customer area.
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Melani Albar
Rating: 1 out of 5
I have not received my order yet
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Response from Petit-Fernand
Good morning, The second shipment we have sent you should arrive this week. Do not hesitate to contact us by email for any further information. Hello, Camille Petit-Fernand
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Maman ( Paris)
Rating: 1 out of 5
Despite several messages sent to find out when I would receive my order. It arrived two weeks later or more. Then when I realized that I was mistaken on a number, it told me that my order was sent but I received it on a week after ??. Disappointed because my previous orders went very well.
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Response from Petit-Fernand
Hello, I'm sorry that your experience with us was not satisfactory. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Elita H.
Rating: 1 out of 5
2 orders. Both never arrived. The refund was made quickly. We will certainly not order there again. Very disappointing.
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Response from Petit-Fernand
Hello, we are very sorry that you did not receive your first order. We had already refunded it to you. Your second order was shipped on September 6, and the latest date of receipt is September 18, as announced in our emails this morning. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for any delays in delivery by the postal service. However, we hope that you will receive your order soon. Have a nice day, ? Your EsIstMeins Team
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Elodie
Rating: 4 out of 5
Very practical and reasonably priced
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Anaïs Doré
Rating: 4 out of 5
super product. my daughter's bottle top broke, so I bought only the caps, which is great. Only downside is the minimum purchase of 9. While the cap is 8.
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Laurie Demanet
Rating: 4 out of 5
Fast production and delivery
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Alexandra
Rating: 1 out of 5
Order arrived after one month and that only because I phoned to see what happened with my order...if not I would have received nothing.
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Response from Petit-Fernand
Hello, we're very sorry that your order was delivered incorrectly by the postal service. However, we're delighted to have been able to help you, and your order should arrive within the week! Have a nice day? Luce C-MonEtiquette
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Katrin W.
Rating: 1 out of 5
Part of the delivery (the address labels) were simply not delivered although they were confirmed in the AB.
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Response from Petit-Fernand
Hello, We have contacted you today to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Isaline
Rating: 4 out of 5
Beautiful labels, easy to apply. It was also very easy to personalize them on the site, the choice of images, calligraphy and colors being very nice. My only drawback is that the orange I chose isn't orange enough - it's a little too brown for my daughter, who loves that color. The personalized water bottle is also very nice, my daughter can easily open and close the cap. Delivery was fast, even though I placed my order just a few days before the start of the new school year.
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Sabrina Ould-rabah
Rating: 4 out of 5
Label quickly received very satisfied
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Rachel
Rating: 1 out of 5
Extremely disappointed. Please leave. Order placed on August 28. Still waiting for my parcel. Indicated delivered on the site, but nothing in the mailbox. No response from customer service apart from an automatic e-mail. Really, go the other way.
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Response from Petit-Fernand
Hello, I'm sorry that your order is subject to a delivery anomaly by the postal services. I invite you to reply to the automatic e-mail you received so that we can help you as best we can! Have a nice day? Luce C-MonEtiquette
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Anahí Fernández
Rating: 1 out of 5
The order never arrived and they have not responded to my emails requesting a refund.
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Response from Petit-Fernand
Good morning, I confirm that we have made the refund of your order on 15/09. As we told you in our email, it will be visible in your bank account in the next few days. Hello, Camille Petit-Fernand
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Mela
Rating: 4 out of 5
Fast delivery and ordered the correct dimensions and quantity thanks to the good description and pictures ????
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Response from Petit-Fernand
Thank you very much for this great review. Have a nice day, ? Elise, EsIstMeins
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Blanca
Rating: 1 out of 5
It has taken more than three weeks to arrive
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Response from Petit-Fernand
Good morning, We are sincerely sorry that your order took so long to arrive. However, we hope that everything is to your liking. Good day, Camille Petit-Fernand
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Irene Fernandez Ramirez
Rating: 1 out of 5
The order did not arrive and I had to request a refund.
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order did not arrive. I confirm that your order has been fully refunded. Good day, Camille Petit-Fernand
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Milena F.
Rating: 1 out of 5
I still have not received the tags. I have contacted customer service because I paid for tracking that is not showing and have not heard back.
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Response from Petit-Fernand
Dear Milena, We are sorry for the late reply, your message had actually ended up in the spam box. We have replied to you to try to help you. Good day Alessio, Petit-Fernand
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Yoanna
Rating: 4 out of 5
The labels are beautiful and shipping is fast.
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Daniela Ortiz Pol
Rating: 4 out of 5
They were very helpful in resolving a couple of days of issues.
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Response from Petit-Fernand
Good morning, Thank you for your message. It's a pleasure to help you ! Hello, Camille Petit-Fernand
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Emma
Rating: 1 out of 5
The labels keep peeling off clothing
Response from Petit-Fernand
Hello Emma, we are terribly sorry that the quality of your labels is unsatisfactory! This is not normal and we have now reached you by email to offer a solution. Looking forward to hearing from you! Jessica, Petit-Fernand
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Kelly
Rating: 1 out of 5
DONT ORDER OF THIS WEBSITE!! Didn't receive my order and is impossible to get a response from emails shocking service clearly a scam and will be taking this further
Response from Petit-Fernand
Hello Kelly, Thank you for your review.We are so sorry your requests have been left unanswered so far; we are currently dealing with a high level of request so it is always best to reach us by phone. The phone number is indicated on the contact page, on our website. It would have been good to leave either your email address or order number on this review so we could contact you directly. Jessica, Petit-Fernand
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Stellou Lénine
Rating: 4 out of 5
Nice labels that met my expectations, but there was a problem with the delivery between the advertised time and the actual delivery date...
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Natacha N
Rating: 4 out of 5
The proposals are interesting and well explained, so you know what you're ordering in terms of labels.
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Marta
Rating: 4 out of 5
Great product and delivery on time
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Delmastro C.
Rating: 4 out of 5
The product is great I had already been able to verify with previous purchases, this time I would add that the service was also great.
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Invité
Rating: 1 out of 5
Poor quality labels, they peel off after 1/2 washes. I lost time and money. Catastrophic experience
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Response from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. I've just sent you an e-mail to help you! Have a nice day? Luce C-MonEtiquette
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Milene
Rating: 1 out of 5
The labels don't take the hexagonal shape of the pencils and end up peeling off. I used to order from a competitor's site and their labels take the shape well and don't come off. The C mon etiquette labels come off the object and stick together in my son's pencil case. Very disappointed.
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Response from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. I've just sent you an e-mail to help you! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
After almost a month waiting, I have not received the order, which is supposed to have been sent twice.... When I ask for explanations they only tell me that they have no idea what has happened... lousy customer service and no ability to solve the problems they cause the customer....
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. However, the second shipment that we have sent you is on its way and will not take long to arrive. Good morning, Camille Petit-Fernand
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Mario Da Cruz
Rating: 1 out of 5
After several weeks of waiting, I still haven't received anything.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Kathryn
Rating: 1 out of 5
I have not received my order. I have tried to contact customer services and have not received any response. I have requested my items to be sent or a refund.
Response from Petit-Fernand
Hello Kathryn, We are sorry to hear your order hasn't reached you yet! We have replied to your email with the desired choices. Jessica, Petit-Fernand.
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Monica L.
Rating: 4 out of 5
Long delivery time...great product
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PatReb
Rating: 4 out of 5
Very good product but very long delivery
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Nathalie Niesen
Rating: 4 out of 5
Order conforms to the request a little long to receive in Belgium but good...
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Cristina Sobrino Aires
Rating: 4 out of 5
The labels stick very well on clothes, are beautiful and eye-catching and do not peel off in the washing machine.
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Invité
Rating: 1 out of 5
Bad quality! They came off after a wash. Product is overrated.
Response from Petit-Fernand
Hello Supama, we are sorry to hear the quality of your labels is unsatisfactory. This shouldn't happen as the quality of our labels is checked on a regular basis. We have of course replied to your email with solutions. Jessica, Petit-Fernand
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Anabel Aliaga
Rating: 1 out of 5
I ordered the labels on August 29th and still have not received anything. I contacted them, they replied saying I could choose whether they would re-release the order or reimburse me, I replied and I'm still waiting I needed the labels for the beginning of September for my two children and I haven't been able to label anything. They could advise actual delivery times. A pity because I have bought from you before and I really like your products.
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Response from Petit-Fernand
Good morning, We are sorry that this time the delivery had a problem. I confirm that we will resend your order. Good day, Camille Petit-Fernand
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Alex
Rating: 1 out of 5
Paying for express delivery only to receive the parcel a week later doesn't put you in a good mood Thermal labels don't stick I wouldn't recommend it
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Response from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery did not meet the deadlines announced and that you are experiencing problems with your labels. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Tracey
Rating: 4 out of 5
Ordered for my 2 children's first day of school, very satisfied.
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Kerstin
Rating: 4 out of 5
The labels on some items of clothing are coming loose.
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Response from Petit-Fernand
Hello Kerstin, we are sorry to hear this. This should not happen. We will get in touch with you to resolve this issue. MFG, Ana
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