Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Hi Irati, we have sent you an email to help you and apologize for these two deliveries. Have a nice day, Sandra de Petit-Fernand
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Lola Pinto
Rating: 4 out of 5
I'm happy with the labels. The self-adhesive labels for clothes and those for objects come off on some things, but so far they've held up pretty well in the wash. Just when I bought them, I didn't know that I had to stick them on the clothing labels and not on the garment itself. I've already ordered twice.
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Raffaela B.
Rating: 1 out of 5
The labels never arrived and my money was lost
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Response from Petit-Fernand
Good morning Raffaela, we are really sorry for this anomaly, we will contact you in the day to find a solution together as soon as possible. Good day, Chiara Petit-Fernand
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Vicky Alonso
Rating: 4 out of 5
All very well, just as it said on the website and fast in arriving?
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Amelia D. Sánchez Hernandez
Rating: 1 out of 5
I have not received it or after fifteen days to see what happens.
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Response from Petit-Fernand
Good morning, We sincerely regret that your order has not yet been delivered to you. We will contact you as soon as possible to help you. Good morning, Camille Petit-Fernand
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Cristina Vilchez Mariscal
Rating: 1 out of 5
Nefarious service, they do not answer to the mails nor to the telephone and when you ask for the reimbursement there if that they answer, from the day 13.09.23 without order. Spying on the refund. Very bad
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Response from Petit-Fernand
Good morning Cristina, We made the refund on 27/09, and as we are at 28/09, it will be reflected in the next few days. We are sorry that you did not receive it on time. Regards Sandra from Petit-Fernand
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Natalia Fusté
Rating: 4 out of 5
It took a while but the labels look great.
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Soniacorbacho
Rating: 1 out of 5
This is the second time I have not received my shipment.
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Response from Petit-Fernand
Hi Sonia, we have tried to contact you by phone to reassure you. Your order is about to arrive. If you have any questions, please contact us by phone to help you. Regards, Sandra de Petit-Fernand
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Laia Oró
Rating: 1 out of 5
I have not received my order and I claimed it. It is the n° 2000972822 . I placed my order on August 30 !!!!
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Response from Petit-Fernand
Hi Laia, we are very sorry because we were waiting for your reply. As you didn't write us back, we considered it delivered. We have sent you an email to help you and give you the solution you need. Regards, Sandra from Petit-Fernand.
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Laura
Rating: 4 out of 5
Our kids loved them!
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Daniel Fang Bove
Rating: 1 out of 5
The customer service is terrible, you can never talk to anyone and on top of that I never received the order. I feel ripped off.
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Response from Petit-Fernand
Hello, we have left you a voicemail to help you. We are very sorry, because your initial message did not reach us. We are waiting to help you again. Regards, Sandra de Petit-Fernand
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Andreia
Rating: 4 out of 5
The products are wonderful, all very good, nice and good. As always. The shipment has taken a long time. It has never happened before. But it is not Petit-Fernand's fault.
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Joaquín Carballo
Rating: 1 out of 5
Express shipping paid and the order takes 10 days to be received. I request reimbursement of the express shipping fee and, as is going to happen with this, nobody answers. Very useful your satisfaction surveys
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Response from Petit-Fernand
Good morning, We are sorry that the delivery took so long. I confirm that we have refunded the shipping costs. After our call, we are delighted to hear that everything is to your liking regarding our products. Good day, Camille Petit-Fernand
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Sabrina
Rating: 1 out of 5
Too bad about the delivery,the deadline was September 23,as of today 27September still can not see anything, other than 48h disappointed not by the product I know very well, I think I will not buy again
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Response from Petit-Fernand
Good morning Sabrina, we are very sorry for this anomaly. I can not trace your order, I ask you to contact us by phone so we can find a solution as soon as possible. Good day, Chiara Petit-Fernand
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Victoria Sevillano
Rating: 1 out of 5
I have not received my order yet
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Response from Petit-Fernand
Good afternoon, We are sorry for this delivery anomaly. We have just contacted you to help you as soon as possible. Good day, Camille Petit-Fernand
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Félicie Dembi
Rating: 1 out of 5
I received my order but out of the 40 labels ordered only 20 are usable the other 20 are not detachable they are printed on paper but impossible to recover in order to place them on clothing it is as if the printing in label format did not work my son starts the nursery Monday and I miss 20 labels to mark all his things. I'm disappointed by this inconvenience. I paid for 40 labels and in the end I only have 20 usable labels Cordially, Félicie
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Response from Petit-Fernand
Hello, thank you for your feedback. It is not normal for such a production defect to affect your order. I've just e-mailed you to discuss the solutions I can offer! Have a nice day? Luce C-MonEtiquette
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Lizeth Muñoz
Rating: 1 out of 5
I was waiting for my order for more than 15 working days I was told that it arrived on the 16th that I should check my mail and there was never any mail and this is the day I did not show up and I have to pay for something that never arrives.
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Response from Petit-Fernand
Good morning, we apologize for this postal anomaly. If it is still not solved, could you contact us by phone to help you ? Good morning, Sandra de Petit-Fernand
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Laura Reyes Canales
Rating: 1 out of 5
The first order did not arrive, they gave me the solution to send it again. But it did not arrive. And it's been 10 days now, I think it should have arrived.
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Response from Petit-Fernand
Hi Laura, we sent you 2 times the order because the first time it did not arrive. The second one is about to arrive. We have sent you an email to give you the estimated dates. Have a nice day, Sandra de Petit-Fernand
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Nicoletta
Rating: 4 out of 5
The labels are very nice and matching the estimates, a little slow delivery
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Luana S.
Rating: 1 out of 5
The amount of expedited shipping is not indicated. 15euro labels and 9euro shipping ... Absurd ...
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Response from Petit-Fernand
Good morning Luana. We are sorry that you unintentionally paid for expedited shipping, however it seems very strange to us. At the time of purchase, in section 2, dedicated to payment, you can browse and select your preferred delivery method. One of our operators will contact you to find a solution together. Good day, Chiara Petit-Fernand
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Úrsula Rovira Arimany
Rating: 4 out of 5
I placed my first order last year and everything went very well. I repeated again this year and the labels did not arrive after waiting several weeks. In the end I contacted Petit-Fernand and they solved the problem and sent me the labels again. In a few days I got my order. So it was great again. A perfect service and a great response to the problem, quickly. Thank you!
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Esther Espinar Mena
Rating: 4 out of 5
Everything arrived perfect and as I had ordered, I had problems with the package and when I complained quickly attended me. It is not the first time I order your products, so I recommend 100x100.
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Claudia
Rating: 1 out of 5
I didn't get my order
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Response from Petit-Fernand
Good morning Claudia, We are sorry that you did not receive your order, however we promptly found a solution to this anomaly and you have been refunded. Good day, Chiara Petit-Fernand
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Louise T.
Rating: 1 out of 5
I still have not recieved my order.
Response from Petit-Fernand
Hello Louise, we are sorry to hear that issues with the postal services meant you never received your order! We have now refunded your order, as per your asking. Jessica, Petit-Fernand
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Pm
Rating: 4 out of 5
I placed my order and received it on time.
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Alizia Londot
Rating: 4 out of 5
The labels are perfect, but I paid for express delivery (9 extra) and it arrived at my house as if I had taken standard delivery.
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Sopep's
Rating: 4 out of 5
A breakdown in production equipment affected my order. Customer service immediately got in touch with me by phone to inform me and discuss possible solutions. If only everything could be that simple, the world would run more smoothly! Since then, the order has been received and corresponds exactly to our expectations!
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Response from Petit-Fernand
Thank you for taking the time to write such a kind comment! We are delighted to have been able to help you, we do our utmost! ? Our entire customer service team wishes you a very good day! Luce C-MonEtiquette
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Charlie
Rating: 1 out of 5
Very bad experience: more than a week's delay in producing the labels, no warning message about the extended lead times, barely sincere apologies, no spontaneous commercial gesture. Between amateurism, flippancy and incompetence, I don't know what best qualifies them to be avoided.
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Response from Petit-Fernand
Hello, thank you for taking the time to write to us. We are sorry that your experience with us was not satisfactory. We have just contacted you by phone and email to follow up on our previous exchanges offering you a solution! Have a nice day? The C-MonEtiquette team
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Victoria Rosca
Rating: 4 out of 5
The labels are top ?? ! super pretty graphics ?? and are quality!!! Mais là gourde pour les enfants pas très pratique est très dur le bouchon à se fermer, pour les enfants de 2 ans demi - 3 ans ils narrive pas à se débrouiller ! Si non étiquettes sont très bien! Thanks
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Raquel Santana Estupiñan
Rating: 1 out of 5
Very unhappy. I have not received the shipment. I live in the Canary Islands, I will ask for my money back.
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Response from Petit-Fernand
Good morning, We are sorry for this delay on the part of Correos. The second shipment we sent you is about to arrive. Good morning, Camille Petit-Fernand
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Antonio
Rating: 1 out of 5
Ordered the labels in late August did not arrive (school started), then after several emails I contact customer service who says we'll send them back but those haven't shown up yet either... The order is in my Wife's name.... Update 02/11 on third attempt made after call the labels arrived.
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Response from Petit-Fernand
Good morning Antonio, we are very sorry that you did not receive your order. We can offer you solutions to solve the problem, please contact us by phone or email specifying your order number and we will help you as soon as possible. Good day, Chiara Petit-Fernand
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Ramon Foix
Rating: 1 out of 5
They charge almost 10 for express delivery (24/48h). In my case I did not receive it in that time and I have not been refunded.
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly on the part of SEUR. We have contacted you to help you. Good day, Camille Petit-Fernand
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Ana
Rating: 1 out of 5
The order did not arrive after more than 3 weeks.
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Response from Petit-Fernand
Good morning, We are sorry that Correos has not delivered your order yet. I confirm that we have reimbursed you for your order. Good morning, Camille Petit-Fernand
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María Del Mar Arribas Iglesias
Rating: 1 out of 5
The transport is terrible, you order it urgently and it arrives in 15 days. It happened to me with one order, I gave them another chance with another and with both the same thing happened to me.
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Response from Petit-Fernand
Good morning, We are sorry that SEUR has taken so long to deliver your order. I confirm that we have refunded the shipping costs. Hello, Camille Petit-Fernand
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Francesca
Rating: 4 out of 5
The labels are beautiful and durable, well printed. However, this time the delivery time was too long, they arrived more than 15 days after ordering.
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Francisca Cánovas
Rating: 4 out of 5
I still have not received my order and it has been 3 weeks since it was shipped. As I have no tracking number, I have not been offered any alternative, neither refund nor reshipment. Edit 5/10: My order has arrived correctly after the company's response. Thank you very much
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly by Correos. We have contacted you to help you. Good morning, Camille Petit-Fernand
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Ana Tabares
Rating: 1 out of 5
The times I have ordered labels you do not meet the deadlines. The material is good, but you should meet your deadlines.
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Response from Petit-Fernand
Good morning, We are sorry to hear that Correos did not meet the delivery deadlines. However, we are delighted to hear that you liked our products. Hello, Camille Petit-Fernand
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Ks
Rating: 1 out of 5
Shipping takes far too long and then without a tracking number. There are a thousand other sites that do it better. That's why I no longer order here.
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Response from Petit-Fernand
Hello, After checking, we have to realize that you did not have tracking because you opted for standard delivery without a tracking number. However, we also offer tracking as well as express delivery. Have a nice day, The EsIstMeins Team
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María Paz
Rating: 4 out of 5
I have placed 2 orders. One with free shipping and the other paid. Choosing the free one the labels have taken 10 working days from the time you get the mail that your order is on its way (not from the time of purchase) so take into account all this time if you place an order.
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Anaïs G.
Rating: 1 out of 5
I bought iron-on labels.... and they go off as soon as I wash them for the first time (30°- spin 600). I'm very disappointed. Yet the writing and the choice of small images is really nice.
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. It's abnormal for them to come off if they've been applied correctly. I've just e-mailed you to try to understand the situation better and help you! Have a nice day? Luce C-MonEtiquette
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