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S
Rating: 4 out of 5
Practical and durable. Recommended by relatives for kindergarten material
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 942 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1 and 4 stars
Reset filtersM
Rating: 1 out of 5
They sent me exactly half the number of stickers I ordered from each pack. I ordered 2 packs of 50 units and they sent 25 units, and the last one was a pack of 60 and they only sent 30 units.
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Response from Petit-Fernand
Good morning, It is not normal that you have received your order in its entirety. We have just contacted you to help you. Hello, Camille Petit-Fernand
O
Rating: 1 out of 5
I ordered my parcel more than 3 weeks ago and it's still not delivered.
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Response from Petit-Fernand
Hello, We are very sorry to hear that you have not received your order yet. Our team sent you an email to help you. Kind regards, Camille Petit-Fernand
S
Rating: 4 out of 5
Positive experience for the third time. Very good graphics, colors and quality. The themes are always the same but the service very good.
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V
Rating: 4 out of 5
I've been ordering for 7/8 years and I'm always satisfied. Quality products for a fair price. Fast service. I had a small problem and customer service is very responsive. I appreciate this type of service.
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C
Rating: 1 out of 5
Order placed on August 18 and, after almost a month, only one product arrived! Excessively slow shipping and bad service.
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Response from Petit-Fernand
Good morning Camilla, we are sorry to hear about this delivery anomaly. We have already taken the necessary steps to be able to provide a solution. However, we remain available and wish you a good weekend. Alessio, Petit-Fernand
L
Rating: 1 out of 5
I still haven't received my labels! How can I let you know what I think?
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Response from Petit-Fernand
Hello Ludivine, Your order is being delivered. It should arrive in your mailbox shortly. We have also contacted you by e-mail to discuss your order. All the best, Ophélie C-MonEtiquette
J
Rating: 1 out of 5
I bought a water bottle for my daughter. I'm very disappointed, it's really heavy and the cap is impossible for a child to open. 22 e for not using it. What a shame!
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Response from Petit-Fernand
Hello Julie, Please do not hesitate to contact our customer service department so that we can help you. Have a nice day, Ophélie C-MonEtiquette
C
Rating: 1 out of 5
I placed the order on August 29,they say that the labels are sent in 48h.they were sent on the 4th and arrived on September 12.it seems to me a long time 2 weeks to receive some stickers.I will not repeat,besides I had to call a 902,I left a message on the answering machine and no one contacted me.The quality of the labels at least is good,but the girl started school with everything unlabeled.
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Response from Petit-Fernand
Good morning, We are sorry to hear that you had to wait so long to receive your labels. We hope you still like our products. Hello, Camille Petit-Fernand
B
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello, an e-mail has just been sent to you with various options for dealing with this incident. Have a nice day, Ophélie C-MonEtiquette
P
Rating: 4 out of 5
Easy to stick on cloths
E
Rating: 1 out of 5
Very long shipping, tomorrow is 10 days, go ahead and buy elsewhere you also get free shipping, not worth it, the internet is full of label sellers
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Response from Petit-Fernand
Good morning Elena, we are sorry for this delay on the part of postal services. Please feel free to contact us at [email protected] and we will do what is necessary to help you. Have a great day
T
Rating: 4 out of 5
Super great stickers for school and the personalized lunch box made eyes sparkle. Only the delivery time was really very long, almost too long therefore 4 stars
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Response from Petit-Fernand
Thank you very much for this great review. Delivery always takes a little while because we are a French company sending the products from France, so delivery may take longer than expected. However, we have no control over the postal service. We are very pleased that you like the stickers! Have a nice day, ? Elise, EsIstMeins
P
Rating: 1 out of 5
I have not received
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Response from Petit-Fernand
Good morning, We are sorry to hear that Correos has not yet delivered your order. Our customer service team has been in contact with you to help you with this situation. Good morning, Camille Petit-Fernand
S
Rating: 4 out of 5
Everything was great, except that shipping took longer than previously stated. But the labels are great.
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Response from Petit-Fernand
Thank you very much for this great review. We are very pleased that you like the stickers! Delivery always takes a little while as we are a French company. The products are shipped from France, so delivery may take longer than expected. However, we have no control over the postal service. Have a nice day, ? Elise, EsIstMeins
K
Rating: 1 out of 5
The company advertises 48-hour production and immediate dispatch - unfortunately, in my case, production has already taken around 14 days. Hands off this store from France!
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Response from Petit-Fernand
Hello Karli. We are sorry that it has taken 14 days for your order to reach us. It is very rare that the post office takes so long. We do indeed produce within 48 hours and then pass the orders on to the post office. Normally delivery takes 2-6 days, but we cannot influence the post office if there are delays. Please get in touch with us to discuss this matter. We are here to help! LG, Ana
L
Rating: 1 out of 5
I paid 10 for express delivery in 48h, the parcel arrived in 96h... missed my daughter's first day of school.
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Response from Petit-Fernand
Hello Lila, Thank you for your message. We've contacted you by e-mail to offer you a solution for this delivery incident. Have a nice day, Ophélie C-MonEtiquette
B
Rating: 1 out of 5
I bought 2 bottles of very good quality but the snack box is much less so. The label with the design and name is simply glued on. It's supposed to be machine washable but the machine will probably permanently remove the design. Rather disappointed
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Response from Petit-Fernand
Hi Nadia, Our customizable snack boxes are microwave and dishwasher safe. However, we recommend cleaning the lid with a soft sponge for the stickers to stay on better. Have a nice day, Ophélie C-MonEtiquette
A
Rating: 4 out of 5
Hello, I have nothing to say about the labels! It's always great! My downside is the delivery Jopte for fast delivery (?9) but not really! Order placed on Sept. 1st and received on Sept. 6th.
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N
Rating: 1 out of 5
Delivery time not respected
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Response from Petit-Fernand
Hello Nathalie, We are very sorry about this delivery incident. We have opened a Chronopost claim for this incident. We have also reimbursed your delivery costs. Have a nice day, Ophélie C-MonEtiquette
M
Rating: 1 out of 5
I paid 10 euros for fast shipping and didn't receive it on time. Customer service didn't even make a commercial gesture, very little communication. Very disappointing. I won't recommend them again.
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Response from Petit-Fernand
Hello Marie, A reply was sent to you 10 days ago. Unfortunately, without any feedback from you, we were unable to take any action. We've contacted you today by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
M
Rating: 1 out of 5
I only received one of the 2 orders placed on the same day with 2 different promo codes. I paid the shipping for the 2 orders. I am very disappointed.
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Response from Petit-Fernand
Hello Mathilde, We are very sorry about this delivery incident. We have contacted you by email to resend your missing order. Have a nice day, Ophélie C-MonEtiquette
H
Rating: 4 out of 5
Great experience!
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D
Rating: 1 out of 5
The self-adhesive labels do not stand up to washing at 30 degrees. I don't recommend them at all. Very disappointed.
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Response from Petit-Fernand
Hello, It's not normal for your labels to wash off. We've contacted you to find out what could have happened, and to provide you with a lasting solution. All the best, Ophélie C-MonEtiquette
S
Rating: 4 out of 5
I'm taking off one star because I paid for 48-hour delivery and didn't receive it until the 5th day.
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K
Rating: 4 out of 5
Great for identifying your child's belongings at school
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K
Rating: 4 out of 5
Nice selection of stickers. I would order again. Shipping took a little longer ( 14 days )
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Response from Petit-Fernand
Thank you for your review. We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. ?? However, we are pleased that you like the labels. Have a nice day, ? The EsIstMeins team
E
Rating: 1 out of 5
I never received the package or received an explanation
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Response from Petit-Fernand
Hello Erica, A delivery notice was left in your letterbox on September 5. However, we have contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
V
Rating: 4 out of 5
Pleasant interface, almost infinite customization, easily accessible information on the stickers. On the other hand, the express delivery I chose for my 2nd order didn't live up to its promise.
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E
Rating: 1 out of 5
I am very disappointed because I had ordered the labels and I had paid the most expensive delivery to be delivered before the start of the school year. I placed my order on Thursday afternoon and asked for delivery in 24 hours. Chronopost delivered at 10 and normally I should have received it on Saturday, but I finally received it on Monday.
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Response from Petit-Fernand
Hello Elodie, We have just contacted you in order to provide you with a concrete solution to this incident. We hope you enjoy your order! Have a nice day, Ophélie C-MonEtiquette
L
Rating: 1 out of 5
I ordered with fast delivery and paid 9 euros on September 1st, today is the 13th and I still haven't received my order. I'm still waiting. Fortunately, after complaining, I was told that the 9 euros would be reimbursed, but I'd still like to receive my order as soon as possible.
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Response from Petit-Fernand
Hello Marie, We're sorry to hear that you're experiencing a problem with your Chronopost delivery. We have sent you an e-mail so that we can work together to find a solution. Have a nice day, Ophélie
M
Rating: 4 out of 5
Very nice contact in case of problems. Super stickers. Only minus: long shipping.
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Response from Petit-Fernand
Thank you for your purchase and your review. We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, it is great that you like our stickers. Have a nice day, ? The EsIstMeins team
J
Rating: 4 out of 5
Impeccable label, however I had a coupon code but I had to go and find it, it would be nice if it appeared when I finalized my order so that I could take advantage of it.
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A
Rating: 1 out of 5
I still haven't received my order.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
I
Rating: 4 out of 5
Very fast at replying at queries and sorted a new order out very quickly.
I
Rating: 1 out of 5
Unfortunately, even the last labels I had purchased to attach to my son's colors are not doing the trick.... I just now finished sticking strips of tape over each one because they were already peeling off (and I stuck them on last night). The heat stickers often came off after just a few washes.... I would say it was not a positive purchase....
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Response from Petit-Fernand
Dear Elizabeth, We are sorry to hear that the order did not meet your expectations. We have sent you an email to propose a solution. Good day Alessio, Petit-Fernand
R
Rating: 1 out of 5
Do not buy fake site , ordered labels that result only to them delivered but to me never arrived . Despite sending an email to ask for an explanation they did not even respond . I will proceed to make a complaint
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Response from Petit-Fernand
Good morning Rita, we are sorry to hear about this shipping anomaly by the postal service. If you have already contacted us at [email protected] we will respond in the next few hours trying to provide you with a solution. Good day Alessio
S
Rating: 1 out of 5
The order has not arrived despite showing as delivered
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Response from Petit-Fernand
Good morning Stefania, we are sorry for this delivery anomaly by the postal service. We have resent as communicated to you. We remain at your disposal and wish you a good day Alessio, PetitFernand
V
Rating: 4 out of 5
The labels are solid and can easily withstand a few months of washing, but the last two deliveries have had problems, with the last envelope arriving open. I'm getting fed up
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M
Rating: 4 out of 5
As much for the quality as for the dispatch, the perfect timing remains the accessories, which are a little expensive.
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