Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
My order never arrived. I contacted Petit Fernand and never got a replay
Response from Petit-Fernand
Hello Catarina, We are sorry to hear your order never arrived. We have now refunded your full order and apologise for this delays with the postal services. Jessica, Petit-Fernand
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Cristina Serra
Rating: 1 out of 5
We did not receive anything
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not been delivered. I confirm that you have received a full refund. Good day, Camille Petit-Fernand
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Rachel M.
Rating: 1 out of 5
I'm very disappointed to be writing this review as a repeat customer for a number of years. I ordered numerous labels on Wed 23.08 in the late afternoon, and received an order confirmation telling me the items would be shipped within 48 hours (also indicated on the website). However, this didn't happen, and with no apology or explanation for the delay, the items were not shipped until Mon 28.08. Delivery was stated as 3-10 business days. Fast forward to 11.09 and still no parcel. Contacting customer services, I received a it'll be there soon, have a nice day type of response, and I'm still waiting some 3 weeks since placing the order. I'm aware delivery delays are out of their control, but I have now had to purchase labels from elsewhere for my daughter's school items as I simply cannot wait any longer. In 2023, non-trackable delivery simply doesn't cut the mustard anymore and I'll sadly be taking my business elsewhere.
Response from Petit-Fernand
Hello Rachel, I am terribly sorry that there were a delay in shipping your order, followed by issues with delivery! I have now sent you an email with several options to help you as best as we can. Jessica, Petit-Fernand
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Manuela
Rating: 1 out of 5
My order has still not arrived after three weeks
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have contacted you today to offer you a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Mahnaz
Rating: 4 out of 5
Edit: team were in touch after I replied and resent the item. Order never arrived. I contacted the team and received a generic pre filled response. No further contact received or refund offered.
Response from Petit-Fernand
Hello Mahnaz, I am sorry to hear your order never arrived. Most contacts are regarding delivery times hence why we send out a generic reply. I invite you to contact us by phone so we can assist you further. Jessica, Petit-Fernand
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Ana
Rating: 1 out of 5
The stickers after two weeks did not arrive and I was refunded everything.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office did not deliver your order. I confirm that you have received a full refund. Hello, Camille Petit-Fernand
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Angelo V.
Rating: 4 out of 5
Order not yet arrived, put back on delivery but still not arrived. Also the tracking number seems to have never been picked up UPDATE I have edited the review because order has arrived.
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Response from Petit-Fernand
Dear Angelo, We apologize for this delay, your order should be on its way. If you do not receive it by the date indicated please do not hesitate to contact us.. Good day Alessio, Petit-Fernand
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Inma
Rating: 1 out of 5
Order has not arrived
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly. Your order has been reshipped and will arrive as soon as possible. Good day, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
The stickers are far too big and don't really hold
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Response from Petit-Fernand
Hello, We are sorry that the labels did not meet your expectations. You had ordered stickers 1 line, but the mini stickers are better for the pens. We have already offered you a solution a week ago. ?? Have a nice day, Elise, EsIstMeins
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Nf
Rating: 1 out of 5
Horrific. Paid for name labels that never arrived. Was told they'd been shipped but never received an email to this effect. Slow customer service response and have now stopped responding, despite having taken my money and not provided the goods. Avoid!
Response from Petit-Fernand
Hello, We are sorry to hear you found the whole experience "horrific"! I cannot see any name/email/order number which could help us contacting you directly regarding your order. I invite you to phone us so we can assist you as best as possible. Jessica, Petit-Fernand
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Cliente
Rating: 1 out of 5
I have not yet been delivered the products ordered on August 17, 2023
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Response from Petit-Fernand
Dear Chiara, We are sorry to hear about this anomaly on the shipment. We have contacted you to make the necesary. Good day Alessio, Petit-Fernand
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Rebecca M.
Rating: 1 out of 5
Most came off on the first wash?!
Response from Petit-Fernand
Hello Rebecca, We are terribly sorry your labels came off on the first wash. This is not normal and do apologise for this bad batch. I have sent you an email to offer several solutions. Looking forward to your reply! Jessica, Petit-Fernand.
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Frida
Rating: 4 out of 5
Very nice products with top quality. I have already ordered various stickers, lunch boxes and drinking bottles and have always been very satisfied. The stickers are delivered in "booklet form" which I think is great because nothing flies around and everything is together. One star deduction because the motifs are not sufficient. With some stickers, some motifs are simply too small or the positions don't quite fit. It would be nice if you could decide the distance between the motifs and the text yourself.
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Response from Petit-Fernand
Thank you for your review, which is very valuable to us. We always want to offer our customers the best. Therefore, we have forwarded your comment to the production department so that we can offer more motifs and larger motifs in the future. We wish you a nice day. ? The EsIstMeins Team
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Olena B.
Rating: 4 out of 5
The quality of the product is perfect, but there are questions about the delivery. I ordered the product on 31.07. and received it on 20.08. No one has replied to my messages. So 5 for product quality and 0 for delivery. I hope the experience will be better next time.
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Response from Petit-Fernand
Thank you for your order and your review. We are really sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. ?? However, we are pleased that you like our products. We wish you a nice day. The EsIstMeins team
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Sabrina R.
Rating: 1 out of 5
Terrible customer service until today no feedback received Order has not arrived until today But nobody cares either Thanks for nothing 30 for the garbage can NEVER AGAIN !!!!
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have taken care of it and have contacted you to refund you. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Aisha K.
Rating: 1 out of 5
Poor doesn't stick
Response from Petit-Fernand
Hello Aisha, we are sorry to hear the labels do not stick! We have sent you an email regarding this issue. Looking forward to your reply! Jessica, Petit-Fernand
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Lm
Rating: 4 out of 5
The products are great. Unfortunately, shipping took quite a long time this time.
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Response from Petit-Fernand
Thank you for your purchase and your review. We are sorry that the delivery took longer than expected. As our products are made in France and shipped from France, delivery may take a little longer. However, we are pleased that you like our products. Have a nice day, ? Elise, EsIstMeins
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V. B.
Rating: 4 out of 5
The stickers are beautiful and last very well and for a long time. Unfortunately, delivery always takes a long time.
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Response from Petit-Fernand
Thank you for your review. We are sorry that the delivery took longer than expected. Our products are made in France and shipped from France, so delivery may take a little longer. However, we are pleased that you like our products. Have a nice day, ? Elise, EsIstMeins
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Kiran M.
Rating: 1 out of 5
Re-order sent again still not received my daughters already back at school I've tried to contact you petit-Ferdinand however no reply.
Response from Petit-Fernand
Hello Kiran, We are so sorry to hear you haven't received your second order yet! It was definitely shipped on the 07th September so allowing for a minimum of 3 working days delivery, your order should arrive anytime from today! Jessica, Petit-Fernand.
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Sophie
Rating: 4 out of 5
Gave 4 stars as I received the wrong order after waiting 2 weeks for my order to arrive in the first place. They were happy to send out the correct named stickers but I needed the order refunded as it was going to arrive too late. Refund issued fast once I had asked for one.
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Invité
Rating: 4 out of 5
Great quality stickers that look exactly as the website showed. Working really well after a few weeks of use - still sticking well and looking as new. Only thing to note is that standard delivery did take a little while to arrive, but was worth the wait.
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Mrs M.
Rating: 1 out of 5
I haven't received my order and it's been more than 3 weeks
Response from Petit-Fernand
Hello Ramona, We are so sorry to hear you haven't received your orderer and there was some issue with the postal services. We have now contacted you to arrange a suitable option. Jessica, Petit-Fernand.
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Mrs D.
Rating: 4 out of 5
Great labels seem to be hard wearing, nice bright colours look really neat on clothing and accessories for school
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Lina
Rating: 4 out of 5
Easy to order and good quality, but delivery takes a long time.
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Response from Petit-Fernand
Thank you for your purchase and your review. We are sorry that the delivery took longer than expected. Our products are made in France and shipped from France, so delivery may take a little longer. However, we are pleased that you like our products. Have a nice day, ? Elise, EsIstMeins
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Invité
Rating: 1 out of 5
Goods have not arrived
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have contacted you today to offer you a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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May Gaïl
Rating: 4 out of 5
Brighter labels would be nicer and too long to make and send over 10 days.
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Customer
Rating: 1 out of 5
Labels lifted in 1st week
Response from Petit-Fernand
Hello Natalie, We are so sorry the quality of our labels wasn't satisfactory. We have now contacted you by email to offer a satisfactory solution. Jessica, Petit-Fernand.
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Charlotte R.
Rating: 4 out of 5
The items we ordered are great but the first order was lost in transit , but the company were more than happy to either refund or send out a second lot.
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Clare
Rating: 1 out of 5
Never received my order!
Response from Petit-Fernand
Hello Clare, We are so sorry to hear there was some issue with the postal services and you haven't received your order yet. We have now contacted you by email to offer several solutions. Jessica, Petit-Fernand.
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Loyane Gonçalves Lopes
Rating: 1 out of 5
I have not received !!!!
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Response from Petit-Fernand
Hello Loane, in order to help you as soon as possible, we have just sent you an email. Please get back to us as soon as possible so that we can help you. See you soon, Sandra C-MonEtiquette
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Carine
Rating: 4 out of 5
Very good, just the first name is a bit small.
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Elisa Genua
Rating: 1 out of 5
Package has not arrived
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office has not delivered your order yet. We will contact you as soon as possible to help you. Good morning, Camille Petit-Fernand
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Thorsten S.
Rating: 4 out of 5
Quick and tidy handling. Easy to use and neatly designed like a checkbook back then, as well as easy to peel off and plenty of iron-on paper available. The selection of fonts, background colors / patterns available. Only the animal applications etc. for the name could be significantly expanded, also with other areas of interest. But otherwise completely satisfied with it.
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Response from Petit-Fernand
Thank you for your purchase and your review. We have just forwarded your comment to production so that we can suggest this in the future. We wish you a nice day. ? The EsIstMeins Team
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Lorena
Rating: 4 out of 5
Very original and high quality product
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Marika F.
Rating: 1 out of 5
I placed the order on Aug. 17 and it never arrived, they sent back at their expense a second order on Aug. 30 and that too never arrived I was hoping to receive it before day 11 now my child starts school and I don't have the labels for the uniforms
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Response from Petit-Fernand
Dear Marika, We are sorry to hear that you are experiencing problems with the postal services receiving your mailing. We have contacted you to make the necesary. Good day Alessio, Petit-Fernand
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Leanne
Rating: 1 out of 5
Ordered in August. Still not arrived last week so messaged with my order number. They reply to ask if it's the correct address. It was a complete different name and address to my address somewhere in Kettering.my order confirmation email states my correct address. I tell them it's incorrect and let them know my order confirmation shows my name and address. They then begin to call me Cara (wrong name after I've told them my name is Leanne) which was the name who lives at the address they have written down incorrectly. I still have no order and nobody is helping. I want my money back and will purchase elsewhere. ! I have emailed and called please take a look at your emails I've left three now ! Contacted on social media also but no reply. My daughters are at school one just started secondary school and we have no labels In Clothing and no reply to my emails to send me what I've purchased!
Response from Petit-Fernand
Hello Leanne, We are terribbly sorry there was a mix up with your name! We would be glad to assist you further with your order however I can see there are no details on this TrustPilot review other than your first name, which is not enough to trace your order. I therefore invite you to contact us by email or telephone so we can help further. Kind regards, Jessica, Petit-Fernand.
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Mary
Rating: 1 out of 5
Completely wrong order
Response from Petit-Fernand
Hello Maryam, We are sorry to hear you received the wrong shipment. We have now contacted by email regarding this issue. Kind regards, ¨Jessica, Petit-fernand.
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Fanny Rocq
Rating: 1 out of 5
Labels not arrived 2 messages: Automatic response then response with waiting for the deadline with the post office .... yet with indication of delivery. I'm waiting for the rest
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Response from Petit-Fernand
Hi Fanny, we tried to reach you by phone and email to help you today :) Have a nice day, Sandra C-MonEtiquette
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Adeline
Rating: 4 out of 5
My order was what I wanted. Delivery was fast. On the other hand, the website has a few bugs, and I had to go back 2 or 3 times to validate my order.
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Sabrina C.
Rating: 1 out of 5
Order never arrived!!!!!! I have been waiting for more than a month
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Response from Petit-Fernand
Dear Sabrina, We apologize for this non-delivery by postal services. We have contacted you to find a solution. Good day Alessio, Petit-Fernand
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