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S
Rating: 4 out of 5
Very good but there were labels that did not peel off well so it got a little damaged. ( iron on labels )
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 856 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 1 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Ordering and processing were great. Only the production and shipping time was quite long at over 10 days.
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Response from Petit-Fernand
Hello, Thank you for your order and your review. After checking, I must state that your order was produced within 48 hours, as advertised on our website. You opted for standard delivery and it takes 10 days as advertised. Our products are also made in France and shipped from France, so delivery may take longer than expected. We also offer express delivery to speed things up. However, we hope you enjoy our products. Have a nice day, ? The EsIstMeins Team
P
Rating: 1 out of 5
Last year the same thing happened the shipping is lousy, the quality of the stickers is good but the shipping is not recommended at all, the stickers will arrive in November.
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Response from Petit-Fernand
Good morning Patricia, We are very sorry about this situation. We do not have enough information about your order. Please send us an email to [email protected] so that we can help you as soon as possible. Good day, Camille Petit-Fernand
H
Rating: 4 out of 5
fast delivery, solid materials, sturdy fastener, I bought a drip box and an easy-open gourd, the drip box is a little hard for a child to open, but I think it will get easier with time.
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A
Rating: 4 out of 5
I'm very happy with the personalized labels. They stick perfectly well even after washing. I had paid 9.50 e for delivery so that they would arrive in 24h, but there was a problem. The delivery was fully refunded. Customer service is very responsive.
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A
Rating: 4 out of 5
This is the second time I have ordered the stickers and I really like them. This time I only give them 4 stars because they took a long time to arrive.
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M
Rating: 4 out of 5
the labels have a variety of colors and small images top, the book-like system for the different labels with integrated instructions super easy to use. and the binder labels for big and small super for all tastes.
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C
Rating: 4 out of 5
I purchased the stickers and they've been brilliant, my children have been back to school about a month now and theyre still stuck to labels after plenty of washes. Also used on daughters school shoes and drink bottle and not budged. Will definitely be ordering more in future and recommend.
S
Rating: 1 out of 5
The labels are very pretty and practical. My daughter was delighted, but none of the labels held up in the wash. Very disappointing!
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Response from Petit-Fernand
Sabrina, I'm sorry to read your message. We have just contacted you by phone in order to help you and send you back the labels in question. It's not normal for them to come off. Good day, Sandra C-MonEtiquette
S
Rating: 4 out of 5
1st time I test frankly for the moment nothing to say nickel
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M
Rating: 4 out of 5
Hi, they are very nice but arrived a little late, I thought they were lost. I have not used them yet
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A
Rating: 1 out of 5
I complained about ordered goods and got one, actually two stupid answers.
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Response from Petit-Fernand
Hello, we are sorry that you find our answers stupid. However, as we have written in our emails, we only send a separate brochure if it is a practical set (nursery, school...). In other cases, and even if the order contains several different names, we do not necessarily send several brochures for reasons of paper consumption and staples (ecological responsibility). Have a nice day, Elise, EsIstMeins
S
Rating: 4 out of 5
Super sticker! As described! Top.
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Response from Petit-Fernand
Thank you for your order and your review. Have a nice day, ? Elise, EsIstMeins
L
Rating: 1 out of 5
Too long delivery time. They do not comply with the periods marked by them. I placed an order on 8/21/08 and today 8/09 it still hasn't arrived. I wrote an email and they have not even answered my questions. I think the delivery time is excessive because I will no longer be able to use it for this course. I do not recommend it
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office has not yet delivered your order. We will contact you to help you as soon as possible. Hello, Camille Petit-Fernand
C
Rating: 1 out of 5
Placed an order which took about a week to arrive. Order arrived and had another child's names in the labels (GDPR breach?!?). I emailed instantly and was told they would send a replacement out free of charge, as if they were doing me a favour!!!. The next order also took a week to arrive and arrived after my children had already started back at school and I had had to purchase more labels from another supplier. I have been ordering from Petit-Ferdinand for 5 years and have always highly recommended the company to others. I feel like this experience has left a bitter taste in my mouth and I can't imagine ordering with them again in future or recommending them to others. Such a shame!!!!
Response from Petit-Fernand
Hello Emma, we are sorry for any inconvenience caused by this human error on assembling your order! Kind regards, Jessica, Petit-Fernand
P
Rating: 1 out of 5
Hello, I placed my first order on your site on August 14 to prepare for my son's first day of school, carefully labeling all his clothes. I opted for iron-on labels. In my opinion, this bonding technique made the labels "more resistant". With 3 days to go before the start of the school year, I did the first cleaning and... I found the labels completely unstuck! I had followed the instructions to the letter. So I'm forced to recommend "self-adhesive" labels. I'm extremely disappointed.
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Response from Petit-Fernand
Hello Pauline, following our telephone conversation, I can confirm that we will be sending you the labels. Keep us informed as soon as you receive them :) Nice to talk to you on the phone. See you soon, Sandra C-MonEtiquette
M
Rating: 1 out of 5
My order placed on.17/08 has not arrived.
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Response from Petit-Fernand
Dear Marta, We are sorry to hear about this delivery anomaly by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
C
Rating: 4 out of 5
These labels are really cute and easy to use. I feel like the quality has dropped since I order last time a few months ago. A few have ripped when I tried to take them off the sheet.
A
Rating: 4 out of 5
I had problems receiving the labels,they never arrived through the mail. Customer service was really nice and attentive,so much so that they sent the labels back at their expense.
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V
Rating: 1 out of 5
About a month after sending, nothing has yet been received ... I understand non-tracking, but the time elapsed is far too exaggerated ...
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Response from Petit-Fernand
Dear Valeria, We are sorry to hear about this non-delivery by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
J
Rating: 4 out of 5
Good product, fast delivery! No problems at all!
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Response from Petit-Fernand
Thank you for your great review. Have a nice day, ? Elise, EsIstMeins
I
Rating: 4 out of 5
Cool! My kids love designing their own stickers and the work well.
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I
Rating: 1 out of 5
Did not receive my order 1st time around then 2nd came later than expected and the labels are not sticking at all. The 1st time I ordered I had last year no problems so I used this company again however very disappointed this time round.
Response from Petit-Fernand
Hello Danielle, thank you for your review. We are sorry to hear the quality of our labels was not as good as the previous year! We thank you for the photos provided and have replied with several options. Kind regards, Jessica, Petit-Fernand.
S
Rating: 4 out of 5
The quality and variety of products is very good. A little long shipping time.
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I
Rating: 1 out of 5
First order never received, still waiting for the reshipped order and not confident I'll ever receive it! Would like refund.
Response from Petit-Fernand
Hello Emma, We are sorry to hera the second shipment has not reached you yet! It was definitely shipped on the 05th September 2023 so should get to you very soon! Kind regards, Jessica, Petit-Fernand.
Y
Rating: 1 out of 5
I can't recommend it, the price may be really attractive, but my order never arrived. Customer service is unwilling to help and subliminally pushes everything away. After a few emails I was supposed to receive a replacement, but this never arrived either. No more for us!
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Response from Petit-Fernand
Hello, we are sorry that you have not received your order. As a solution, we have resent you a second shipment at our expense. Therefore, we must also state that we unfortunately have no influence on the postal service. We have contacted you today. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
K
Rating: 1 out of 5
Received the wrong labels , still waiting for my replacement labels which apparently take up to 12 days? No express service available apparently which I found odd as it was their error. Disappointing
Response from Petit-Fernand
Hello Kerryn, We are sorry to hear you haven't received your replacement labels yet. Please do not hesitate to contact our customer services to check the status of your order. Kind regards, Jessica, Petit-Fernand.
J
Rating: 1 out of 5
Placed an order on the 3/09/23 not yet received. Contacted company who said they would honour another order out to me. Not yet received again. 8/09/23. Granddaughter as started school now 6/09/23 with out any of her labels.
Response from Petit-Fernand
Hello Janette, thank you for your review. We are sorry to hear there were some delays with the postal services and your first order did not reach you on time for the start of school. We are hoping the second order will reach you very soon! Jessica, Petit-Fernand.
I
Rating: 1 out of 5
The stickers stick very poorly. Not recommended
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Response from Petit-Fernand
Hello, We are sorry that the labels did not meet your expectations. We have contacted you today to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
I
Rating: 1 out of 5
Never received first order, still waiting for second, think its a scam, bad company.
Response from Petit-Fernand
Hello Hannah, We are sorry to hear you fell like our company is a scam. Your second order was shipped on the 31st August so should be with you very soon! Jessica, Petit-Fernand.
I
Rating: 4 out of 5
The long shipping time was unsatisfactory. Otherwise I was satisfied.
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Response from Petit-Fernand
Thank you for your purchase and your review. We are sorry that the delivery took longer than expected. Our products are made in France and shipped from France, so delivery may take a little longer. However, we hope you enjoy our products. Have a nice day, ? Elise, EsIstMeins
M
Rating: 1 out of 5
Unfortunately, I can no longer make a positive statement, the non-adhesive labels were replaced by non-adhesive labels. As a result, the money was supposed to be refunded to me... as my account has not been changed in a long time, the money is now supposedly gone... Well, a long back and forth without any success. In addition, the shipping took forever.
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Response from Petit-Fernand
Hello Jenny, Thank you very much for your super positive review, which we are very pleased about! ?? We are always there to help you in the best possible way. That is very important to us! Have a nice day, ???? Elise, EsIstMeins
I
Rating: 4 out of 5
The website is great, the products are of very good quality. Unfortunately the order disappeared the first time it was sent but I reported it and was rewarded with service. Great site, great service. Gladly again!
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Response from Petit-Fernand
Thank you for your order and your review. We are always here to help our customers in the best possible way! We are very pleased that you like our products. ? Have a nice day, Elise, EsIstMeins
I
Rating: 1 out of 5
Postage took an age
Response from Petit-Fernand
Hello Paula, Sorry to hear the postal services were slow and your order arrived later than expected! Jessica, Petit-Fernand
E
Rating: 1 out of 5
I have not received the order until today?????? So I will not recommend you ????????
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have contacted you today to offer you a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
I
Rating: 4 out of 5
Stickers very well. But yes, the order took quite a few days to arrive.
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A
Rating: 1 out of 5
The product never got to me!!!!!!!! I placed order in August but still today that we are on September 8 nothing!!!
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Response from Petit-Fernand
Good morning, we are sorry to hear about this shipping anomaly by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
L
Rating: 1 out of 5
The labels never arrived. After waiting for more than a week
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Response from Petit-Fernand
Good morning, We are sorry to hear that you did not receive your order. I confirm that it has been fully refunded. Good day, Camille Petit-Fernand
P
Rating: 4 out of 5
Although the first order never arrived. They immediately sent me another one free of charge.
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I
Rating: 1 out of 5
I still haven't received it and on Monday classes start and I have already called and called several times as they have been sent and nothing has arrived.
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Response from Petit-Fernand
Good morning, We are sorry for this situation. Your last order was shipped on 08/31 so the maximum delivery date by Correos is 12/09. Please let us know if the post office misses this deadline again. Good day, Camille Petit-Fernand