Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 898 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1 and 4 stars

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S
Samantha T.
Rating: 4 out of 5
following a purchase from 31/08/2025
The clothes stickers are great but the shoe ones, my daughters came off first day. Hopefully just a one off and the rest stick. Nice to design them yourself though
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Wiame B.
Rating: 1 out of 5
following a purchase from 10/09/2025
Never received my order. But it was resent to me, I am waiting...
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Response from Petit-Fernand
Hello Wiame,

Thank you for taking the time to share your experience.
I confirm the refund of your order.

Best regards,
Sandra from the C-MonEtiquette team
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Corvezzo C.
Rating: 4 out of 5
following a purchase from 25/08/2025
I purchased: - the adhesive labels (they are still in the testing phase to understand their durability) - personalized pouch: excellent product (the only improvement I can suggest: place the name towards the bottom, otherwise when closing the pouch the name gets a bit hidden) - water bottle: very nice, easy to clean
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Manigrasso S.
Rating: 4 out of 5
following a purchase from 30/08/2025
Beautiful labels and useful, arrived on time
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Audrey M.
Rating: 4 out of 5
following a purchase from 09/09/2025
Super beautiful labels, received my package quickly
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Response from Petit-Fernand
Hello Audrey,

We sincerely thank you for your positive review. We are delighted that you like our labels and that you received your package quickly. Your satisfaction is our priority, and we hope to see you again soon on C-Monetiquette!

Best regards,
Loriane from C-MonEtiquette
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Line C.
Rating: 1 out of 5
following a purchase from 03/09/2025
A part of my order was missing, which was supposed to be settled.
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Response from Petit-Fernand
Hello Line,

Thank you for taking the time to share your opinion. We are sorry to learn that your order was incomplete.
Could you please contact us via our contact page to let us know the missing product?
We will send it to you very quickly.

Thank you for your understanding and for your trust in C-MonEtiquette.

Sandra L' team C-MonEtiquette
C
Cominetti D.
Rating: 4 out of 5
following a purchase from 30/08/2025
Very good product customization Very good product quality Delivery times (from shipping to delivery) need improvement
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JULIE V.
Rating: 4 out of 5
following a purchase from 28/08/2025
Very satisfied with this discovery offer but it would be interesting to offer adhesive labels for items like glue pens... and not just those for clothing. My daughter was a bit disappointed that she couldn't put them on her things.
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Response from Petit-Fernand
Hello Julie,

Thank you very much for your positive feedback and your relevant suggestion! We are delighted that you liked the discovery offer. The idea of including stickers for school supplies is excellent and we will consider it for our future collections. Your daughter deserves to personalize her belongings as she wishes!

Looking forward to seeing you again soon on C-Monetiquette.

Best regards,
Loriane C-Monetiquette
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Slaviero C.
Rating: 1 out of 5
following a purchase from 30/08/2025
Despite having followed the instructions correctly, the clothing labels attached with the iron come off immediately after the first use of the garment or after the first wash.
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Response from Petit-Fernand
Good morning Chiara,

Thank you for your feedback. We are sorry to hear that you have encountered problems with our product. Quality is a priority for us and we are committed to constantly improving. We invite you to contact our customer service, we will be happy to assist you and find a satisfactory solution.

Best regards,
Giulia from Petit-Fernand
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Grisorio L.
Rating: 4 out of 5
following a purchase from 30/08/2025
Very fast delivery and excellent quality price.
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Angélique S.
Rating: 4 out of 5
following a purchase from 16/08/2025
They are all beautiful, these labels, it's a shame because they don't hold, it can happen and thank you for sending me back a notebook. Good gesture on your part.
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Response from Petit-Fernand
Dear Angélique,

We sincerely thank you for your feedback and comments regarding our labels. We are delighted to hear that you appreciate their design, and we take note of your feedback on their adhesion to improve the quality of our products. Thank you again for your understanding and your trust in C-MonEtiquette.

Best regards,
Loriane from C-MonEtiquette
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Sara B.
Rating: 4 out of 5
following a purchase from 30/08/2025
Good
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Perez Palma A.
Rating: 1 out of 5
following a purchase from 29/08/2025
Unfortunately, the stickers come off immediately.
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Response from Petit-Fernand
Good morning Perez Palma,

Thank you for your feedback and we are sorry to hear that you had a problem with our product. We would be happy to help you resolve the situation. Please contact us directly so we can offer you assistance.

Sincerely,
Giulia Petit-Fernand
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Helene S.
Rating: 4 out of 5
following a purchase from 29/08/2025
Everything is fine except for a "small detail" compared to my previous order, the size and also somewhat the quality of the stickers has decreased.
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Response from Petit-Fernand
Good day, Helene,
Thank you very much for your great review!
Have a nice day,
Customer service EsIstMeins
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Loraine W.
Rating: 1 out of 5
following a purchase from 28/08/2025
I found the labels too small
Response from Petit-Fernand
Hello Loraine,

Thank you for taking the time to share your feedback. We’re sorry to hear that you found our labels too small. Your input is valuable and helps us improve our offerings. Please feel free to contact us to discuss your specific needs, we’d be happy to help you find suitable solutions.

Best regards,
Giulia from Petit-Fernand
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PATRICIA R.
Rating: 1 out of 5
following a purchase from 28/08/2025
It comes off the clothing.
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Response from Petit-Fernand
Hello Patricia,

We are sorry that you had an unsatisfactory experience with our product. Your opinion is very important to us and helps us improve. We assure you that we are constantly working to offer the best possible quality.

To assist you, we just reached out via email :)

Have a good day,
Camille Petit-Fernand
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Camille D.
Rating: 1 out of 5
following a purchase from 02/09/2025
An order with 2 batches of labels, only one delivered. Customer service is sending me another batch, which again does not arrive complete.
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Response from Petit-Fernand
Hello Camille,

I just contacted you by email to assist you.
Have a nice day,
Sandra C-MonEtiquette
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Papa A.
Rating: 4 out of 5
following a purchase from 23/08/2025
The first order did not arrive, but by contacting customer service, I arranged for a new shipment and everything arrived by the expected day. Really nice labels!
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Jessica S.
Rating: 4 out of 5
following a purchase from 28/08/2025
Thank you very much for the realization of the product. It also has all the features that make me believe it will last a long time.
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Reitano R.
Rating: 4 out of 5
following a purchase from 27/08/2025
Great as always
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Julie L.
Rating: 1 out of 5
following a purchase from 07/09/2025
The first name is misshaped because the z looks like an x. Very disappointed
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Response from Petit-Fernand
Hello Julie,

Can you please contact us by email with a photo of the product in question? We are sorry to hear that.
Sandra from C-MonEtiquette
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Elisa S.
Rating: 1 out of 5
following a purchase from 19/08/2025
unfortunately both the heat-adhesive labels for clothes and the labels for objects came off within a week
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Response from Petit-Fernand
Good morning Elisa,

Thank you for your feedback. We are sorry that the labels did not meet your expectations. We assure you that our goal is to offer high-quality products. We invite you to contact our customer service to find an appropriate solution.

Best regards,
Giulia from Petit-Fernand
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Julie A.
Rating: 1 out of 5
following a purchase from 31/08/2025
I haven't heard from my package for over a week
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Response from Petit-Fernand
Hello Julie,

Thank you for taking the time to share your experience.
We see that your order has been delivered and hope that everything is to your liking.

Have a nice day,

Sandra from C-MonEtiquette
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Ruberto D.
Rating: 4 out of 5
following a purchase from 27/08/2025
Great service
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Vydaravann C.
Rating: 4 out of 5
following a purchase from 06/09/2025
I am satisfied
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Jen A.
Rating: 4 out of 5
following a purchase from 27/08/2025
Overall good value for money a few of the iron on ones have come off in the wash though
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Ioana Daniela C.
Rating: 4 out of 5
following a purchase from 25/08/2025
Gut
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Response from Petit-Fernand
Good day, Ioana,
we are very pleased that everything went smoothly and that you are satisfied.
Have a nice day,
Customer Service EsIstMeins
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Faty S.
Rating: 1 out of 5
following a purchase from 06/09/2025
I have never received my tickets
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Response from Petit-Fernand
Hello Faty,

Thank you for taking the time to share your experience. We are sorry to hear that you have not received your tickets. We have contacted you by email to find a solution :)

Alice C-Monetiquette
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Franco M.
Rating: 4 out of 5
following a purchase from 26/08/2025
good quality product a bit expensive. since there are extra stickers maybe I would have put them in another type (e.g. iron-on) in order to try other products and more in line with the style I chose (I received monster stickers that we will never use)
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Rosa M.
Rating: 1 out of 5
following a purchase from 25/08/2025
On one of the sheets the names came out blurry.
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Response from Petit-Fernand
Hello Rosa,

We greatly appreciate your comment. We are sorry that one of the names came out blurry. Your experience is very important to us.

We are available for anything :)

Have a good day,
Camille Petit-Fernand
C
cecile D.
Rating: 1 out of 5
following a purchase from 05/09/2025
Very disappointing product, I previously bought adhesive labels and did not encounter any difficulties. This time, the labels do not detach easily from the backing, as if they were poorly cut. Really disappointed
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Response from Petit-Fernand
Hello Cécile,

Oh no! I am really sorry, this is a quality anomaly.
I have sent you an email with the confirmation of the return.
Thank you again for the trust you place in us.

Have a nice day,
Sandra C-MonEtiquette
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Johanne P.
Rating: 1 out of 5
following a purchase from 05/09/2025
I am a regular customer but on the last lunch box ordered, the personalized label was poorly stuck so it peels off, I will never keep it as long as the first one and given the price, I am very disappointed
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Response from Petit-Fernand
Hello Johanne,

An email has been sent to you by our Customer Service to find you the best solution.
A huge thank you for your loyalty.

Have a nice day,
Sandra C-MonEtiquette
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Catherine C.
Rating: 4 out of 5
following a purchase from 19/07/2025
I received the open ink so it disappoints me a bit. The ink tends to fade when washed (is it related?)
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Francesca M.
Rating: 4 out of 5
following a purchase from 25/08/2025
Almost complete satisfaction except for the endless delivery times
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Marsano F.
Rating: 4 out of 5
following a purchase from 25/08/2025
I was unfortunate because the order did not arrive on time but with a 3-week delay and the labels were a bit bent because the envelope got wet. However, they refunded me immediately as soon as I contacted them via email to notify them of the delay and my son had already started school. Mistakes can happen but they behaved very correctly. Thank you! I will definitely order other things.
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Response from Petit-Fernand
Dear Francesca,

Thank you for sharing your experience with us. We sincerely apologize for the delay in delivery and for the damaged labels. We are glad to know that our customer service resolved the situation satisfactorily. We look forward to your future orders and will do our best to ensure you impeccable service.

Best regards,
Giulia from Petit-Fernand
C
Cristina P.
Rating: 1 out of 5
following a purchase from 25/08/2025
The heat-adhesive labels detach from the clothes
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Response from Petit-Fernand
Good morning Cristina,

Thank you for sharing your experience. We are sorry to hear that the heat-adhesive labels did not meet your expectations. Our goal is to ensure the highest quality of our products. We invite you to contact our customer service to find a solution.

Best regards,
Giulia from Petit-Fernand
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De Angelis F.
Rating: 4 out of 5
following a purchase from 24/08/2025
Good product arrived on time
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M. Dolors C.
Rating: 4 out of 5
following a purchase from 23/08/2025
Good quality-price relationship. P.S.: This year I missed the self-adhesive labels for clothing. Measurements 2 x 2cm, 2 lines
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Lucie B.
Rating: 4 out of 5
following a purchase from 03/09/2025
I was missing the sulfur paper, yet it was indicated as provided.
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Response from Petit-Fernand
Hello Lucie,

Thank you very much for your feedback and for your rating of 4/5. We are sorry to learn that there was a mistake regarding the parchment paper. Your comment is valuable and we will make sure to correct this. Please feel free to contact us if you have any other questions or suggestions.

Best regards,
Loriane C-Monetiquette
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Cernov T.
Rating: 4 out of 5
following a purchase from 24/08/2025
Happy with the product!
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