Customer reviews of Petit-Fernand

First order I place. 3 weeks and it does not arrive. I complain, they are going to refund me the money. I order again the same, this time express, where they guarantee delivery before 6 pm, 2 days after shipment. I paid more expensive for nothing. It did not arrive

Unfortunately, they don't stick

Great product, lovely booklet that it comes in with explanations. Took a long time to arrive, longer than expected.

Took a bit time to be delivered but product is great

I still haven't recieved my order that I ordered back in August!!!!

Have used these labels for a few years now and love the convenience and longevity of them. Would have given 5 stars but for some reason the stickers for stationary etc aren't sticking so well to some items as they used to ??

Delivery was shockingly slow and the customer services were nonexistent - all I got was automated email. Also the quality of products were not good as one of the labels is very close to fall out after only one wash. Overall disappointed and won't order again.

I put the stickers on 2weeks before washing or wearing. After ONE WEAR & ONE wash at 30° they've started coming off. They are supposed to be washer, dryer & wear resistant. 20quid wasted. Do not recommend. Then they replied to this and said they had emailed me to resolve. That was a lie - i havent received any emails.

After a long wait for the stickers they arrived with two other children's names in and not the amount I ordered. They did resend the news ones out really quick and I was happy with the overall product once it was corrected.

I still have not received the order. Awful delivery time

I've had sticky labels from you before however this time round I got the iron on labels and they came off in the first wash very disappointing

Didn't arrive

Used these labels every year and never had an issue. This year however the labels don't stick to anything. School only back 5 days and they have come off the school bags jumpers ties everything and didn't survive the first wash in the machine either. Really disappointed. Order number 4001521032

Fast delivery and easy-to-use labels

I had a delivery problem. After contacting customer service, which is very responsive by the way, I was offered the option of returning my order or a refund. I preferred to send the order again because I absolutely wanted the labels and frankly, in less than 1 week I received my labels.

Good experience. Nice label

I still haven't received my order even though school has started!

On-time delivery and packaging suitable for the type of contents.

Shipping was unsuccessful: the first package was lost and customer service was of little help; the second package (this time by courier) was delivered to a fermopoint far from home. I recommend working harder on the delivery and customer service part

I did not receive the order

I did not receive the material and the tracking code for the package was null, no one to get feedback from. Very bad service. The only saving grace was paying with paypall which made my money back.

Beautifully made labels. As ordered. Perhaps a slightly wider range of backgrounds and images for certain categories would be great. Otherwise a good product that I recommend.

The products ordered never arrived, at the moment the refund has not arrived yet.

Received on time. Very nice labels

the material arrived late and ruined. we had to buy it from another supplier

The labels were delivered promptly and conformed to my order. Happy with the result.

Catastrophic! I've lost count of the days I'm late. School has started and I still don't have my labels.

Satisfied with my purchase. The thermo-heating labels hold after the 1st wash, to be seen over time.

Purchase of clothing labels, object and gourd. Very good product, one star less for the price which I find high. Loyal customer for several years.

Order never received

I have been ordering labels for school supplies from you for many years and I have never had any problems until this year, when the order showed as delivered and I had not received anything. I wrote to you in several ways and still have not received any response. I had to talk to the post office and manage the problem myself to find out where the labels were, and finally I got it.

Superb labels, pretty and of good quality. Delivery was just a bit long, with no real follow-up possible.

Good products and received quickly as usual

I am more than delighted with the labels I ordered for my daughters. They love them. On the other hand, I was a little disappointed with the delivery because I had ordered in 24h which didn't arrive. But the service quickly replied that they were reprinting them and so I finally received them.

Order received quickly. However, I spent a lot of time gluing the labels on the clothes for school. Once in the washing machine they came off.... Disappointed

I ordered gourd stoppers at the beginning of July and received a message apologizing for the delay due to the high level of demand. Then I received a message informing me that the parcel had arrived but when I went to the collection point they told me they didn't have my order.

It is a normal service. It meets the deadlines and the result is of quality. I imagined the labels to be larger.

Once you've followed all the instructions, the labels go right out of the machine as soon as you wash them for the first time...

We ordered our labels and unfortunately when they arrived, we had been sent someone else's instead of the ones we ordered. Not a huge issue, although frustrating, I understand these things can happen. But despite contacting the company immediately and being assured they would send replacements straight away for us, they eventually got round to dispatching the replacement labels today. That's six days later. Now I can understand a mistake happening as I say, what I can't understand is casually taking six days to begin the process of remedying the error. That sort of thing should be priority number one for a company, but instead of taking the opportunity to turn it into a positive and show that they will go out of their way to put things right, their response was essentially “Yeah we're busy but they are on the way now.” Absolutely dreadful attitude.

I'm really very happy, it's been 3 years now that I've ordered labels for the school, this year we've added the nursery for the new kid in the family and I'm really very satisfied. This year we had an error in our order I immediately called the sav who have sent us immediately our good labels in the week we received them really great speed. I highly recommend