Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I'm always very happy with my orders. The labels are really nice.
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Belén
Rating: 1 out of 5
Every year I order stickers but this last time the name does not come in the middle but on the top????.
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Response from Petit-Fernand
Good morning Belen, We will contact you to help you. Good morning, Camille Petit-Fernand
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Client(E)
Rating: 4 out of 5
Superb labels Except for clothes that don't hold up too well, but are so practical
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Sira
Rating: 1 out of 5
I HAVE NEVER RECEIVED THE PRODUCT
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Response from Petit-Fernand
Good morning, After our call yesterday, I confirm that your order is being remanufactured. We are very sorry for this situation. Good morning, Camille Petit-Fernand
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Aurélie
Rating: 4 out of 5
Yes, but... Not enough tiny labels for pens and markers. I would have liked more self-adhesive labels for clothing (medium size). The self-adhesive labels are small, so if you want something bigger, it's iron-on in the pack. Some labels are not as well precut as others. At least 2 per sheet. This was a first for a back-to-school pack.
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Invité
Rating: 4 out of 5
I've ordered labels for the 8th year in a row and I'm always so pleased when I receive them. They're pretty and high quality, and the kids love them!
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Nadia
Rating: 4 out of 5
Very cute and good quality of both the snack box and the canvas bag. The girls had a lot of fun choosing colors and decorations. Very fast shipping. Slightly high price,
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Invité
Rating: 4 out of 5
A good week to arrive but no worries
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Alice
Rating: 4 out of 5
The site is well done easy to navigate and allows one to quickly explore content of interest. Prices quite good, shipping time quite long unless overcharged in my opinion.
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Valentine
Rating: 4 out of 5
The labels are niquels . A little disappointed that I paid for express delivery in 24h and that it did not arrive within 24h.
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Response from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery did not meet the deadlines announced. I have just notified you of the reimbursement of these costs by e-mail! Have a nice day? Luce C-MonEtiquette
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Laura C.
Rating: 4 out of 5
Very good quality of prints. Slightly longer delivery time than stated.
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Hanane Bourass
Rating: 4 out of 5
Beautiful
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Invité
Rating: 1 out of 5
We need to improve our shipping so that it arrives on time, especially when we have to pay extra to receive it faster.
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Response from Petit-Fernand
Hello. We're very sorry that your order arrived late, as the postal service was slightly delayed during the summer. I will contact you this morning to discuss the solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
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Angelika B.
Rating: 1 out of 5
PLESE DO NOT BUY !!!!! wrong label arrived after over 3 weeks of waiting..I have contacted customer services and was told that my order will be reprinted... 2 weeks later still no email or response from customer service... my messages are being ignored.... Update:I am more then aware that most businesses do not operate on weekends but i have contacted you on Wed, Thursday, Friday and Sunday all my messages were read and ignored. I have now received answer from yourselves with an update and finally someone replied to me. No I wasn't told any of the information you have provided in the answer below. Let's hope I receive them soon as my daughter already started school and I initially ordered them over months ago. Thank you for addressing this issiue.
Response from Petit-Fernand
Hello Angelika, Thank you for your message and apologies we did not answer your message sooner. For information, our offices are closed at the weekend so any messages sent during that time will be treated on the following Monday. The new shipment of your order was put into production on the 28th August and shipped on the 29th August 2023,therefore the customer service has definitely been in touch with you less than a week ago. At the time, you would have been offered the option of a full refund, or a new shipment at our costs, informing you that your order would unlikely get to you before the start of school. We will still get in touch with you by email regarding this matter and hope you will receive you order soon! Kind regards, Jessica
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Laura Sanchez Fernandez
Rating: 1 out of 5
Not home yet
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Response from Petit-Fernand
Good morning, We are sorry to hear about this situation. We have just contacted you by email to help you. Hello, Camille Petit-Fernand
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Caroline Canny
Rating: 4 out of 5
Good quality labels that fit very well and look nice. I find the time between order and receipt too long.
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Invité
Rating: 1 out of 5
Dissatisfied! I placed my order two weeks ago. I've been ordering for over 3 years and my labels haven't arrived for the new school year.
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Response from Petit-Fernand
Hello. We're very sorry that your order arrived late, as the postal service was slightly delayed during the summer. I will contact you this morning to discuss the solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
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Jo
Rating: 1 out of 5
Disappointed, this year the labels don't stick. Last year no problem, they are always on the supplies but this . Nothing to do, they just don't stick.
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Response from Petit-Fernand
Hello, We are sorry to hear that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to provide you with a solution. Have a nice day, CMonetiquette
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Flor
Rating: 1 out of 5
The order never arrived; I claimed it, they gave me the option to resend it to me free of charge and it still hasn't arrived either.
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Response from Petit-Fernand
Good morning, We are sorry that Correos has not delivered your order yet. The second shipment should arrive this week. Good morning, Camille Petit-Fernand
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Gomes
Rating: 4 out of 5
Slightly long reception
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Céline
Rating: 1 out of 5
Disappointed, because after the 1st wash, some of the labels peeled off. I think that's a shame, as my son hasn't started school yet...
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. Our customer service department has been in touch with you in order to help you as best we can. Have a nice day, Léa
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Laurence Beaugeraud
Rating: 1 out of 5
I still haven't received anything
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Response from Petit-Fernand
Hello. We're sorry you haven't received your order, as the postal service has been slightly delayed during the summer months. I will contact you this morning to discuss what solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
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Peggy Profit
Rating: 4 out of 5
Superbly presented labels with free summer-themed stickers. Thanks !!!!!
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Miriam
Rating: 1 out of 5
August 16 I place an order. More than 10 calendar days later and I still don't have it. I write and they answer me in French and ask me for a satisfaction survey. I do not recommend until the problem is solved.
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Response from Petit-Fernand
Good morning, We are very sorry for this situation, your order should have already arrived with Correos. As for your message, the answer had to be in Spanish, we are sorry. However, you can email us directly at contact@petit-fernand directly so that we can help you as soon as possible with this situation. Good day, Camille Petit-Fernand
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Vane_Or
Rating: 1 out of 5
Nothing, I never received the order
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Response from Petit-Fernand
Good morning, We are very sorry for this situation. I confirm that your order has been refunded. Good day, Camille Petit-Fernand
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Amanda Bambao
Rating: 1 out of 5
I ordered some labels for my son's school on August 18. The delivery date was August 23 to September 1. Today is September 3rd and they have not arrived yet. It's an informal company, you can't trust them. I had to use temporary crappy white stickers. I hope I receive them and that they are not lost somewhere. They are not cheap, I spent 30. Honestly it's better to order from Amazon or any other supplier. I have complained and not even an apology or anything. INFORMAL!
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office has not delivered your order since we shipped it on 08/21. We have just sent you an email to give you a solution as soon as possible. Good morning, Camille Petit-Fernand
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Anne Le Doujet
Rating: 4 out of 5
We were satisfied with the receipt of the order, but the only negative point is that I was unable to activate the promos (codes to be indicated on the order form) that I regularly receive by e-mail.
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Julia
Rating: 4 out of 5
It's great, but there are no more labels with initials in the primary pack? I'd also like the pages to be pre-cut at this price. So that I could tear out the empty pages as I go along. To see more clearly. Thank you
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Invité
Rating: 1 out of 5
Order received quickly but wrong order received (wrong first and last name). The company reacted quickly to send me back the correct order except that it was too late for labelling.
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Response from Petit-Fernand
Hello. We're sorry about this production error, but we do our best to avoid this kind of situation. Please let us know if you have received your labels! We'll be happy to help you. Luce C-MonEtiquette
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Ophélie Dupuis
Rating: 4 out of 5
Highly recommend! The labels are beautiful and of good quality. I've ordered before and I'm very happy again. The delivery was a bit long but otherwise nothing to say.
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Doligez
Rating: 1 out of 5
Order still not received. Result: no labels for my son's first day of school tomorrow. Problem reported to C-monetiquette but no willingness on their part to solve the problem under cover of very polite emails but no effective action. In short, I don't recommend them. Money wasted.
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Response from Petit-Fernand
Hello. We're very sorry that your order arrived late, as the postal service was slightly delayed during the summer. I will contact you this morning to discuss the solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
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Cécile
Rating: 4 out of 5
Beautiful kit received for the start of the school year, my daughter was happy but I thought the inscription would be bigger.
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Julie Roland
Rating: 4 out of 5
Super gorgeous
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Cyndi Dupre
Rating: 4 out of 5
Complete pack for kindergarten and fast shipping
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Invité
Rating: 1 out of 5
After more than 15 days, the order did not arrive, although I have been refunded the money I had to order from another site because I needed them and I did not have them.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office did not deliver the order we sent you. Good morning, Camille Petit-Fernand
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Lila
Rating: 4 out of 5
Everything went extremely smoothly. Quick and efficient.
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Sandrine
Rating: 4 out of 5
Second order for me and I'm delighted. I took advantage of the Gemo offer (10 labels for 2) and there were even some pretty stickers on the summer theme which delighted my 7 year old daughter.
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Invité
Rating: 4 out of 5
Product as described
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Invité
Rating: 1 out of 5
It never arrived and they were not even able to warn me that it would not arrive. I will never buy from !!!!! again.
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Response from Petit-Fernand
Good morning, We are very sorry for this situation. We are sorry to inform you that your order was due to be delivered on time. I confirm that your order has been fully reimbursed. Hello, Camille Petit-Fernand
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Stephanie Moyret
Rating: 1 out of 5
Order placed on 19/08 Shipped on 22/08 It is now 3/09 The order has still not arrived? Other sites go much faster: too bad for me
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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