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P
Rating: 4 out of 5
Very good. This is the 2nd year I've ordered them. The labels hold well, some end up in the washing machine, but on the whole it works, and it's super practical!
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 930 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1 and 4 stars
Reset filtersI
Rating: 1 out of 5
My order never arrived and I am still waiting for my refund.
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Response from Petit-Fernand
Good morning, I confirm that your order has been refunded on 08/23/08. The refund will be reflected in your bank account within 7 working days. Hello, Camille Petit-Fernand
M
Rating: 4 out of 5
Super labels
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M
Rating: 1 out of 5
The package has not arrived despite the fact that I placed the order on August 2nd. The minimum after spending 18 eur on labels is that they include shipping tracking. If not they should not advertise it as free shipping. I will NOT recommend this site to my friends with children.
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Response from Petit-Fernand
Good morning, We do free shipping for our labels. Trackable shipping is available on our website for 2 euros. We will contact you today to help you. Hello, Camille Petit-Fernand
I
Rating: 1 out of 5
No discount
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Response from Petit-Fernand
Hello, a new promotion will appear on our site very soon! We advise you to keep an eye out! Have a nice day? Luce C-MonEtiquette
C
Rating: 1 out of 5
I'm really annoyed because as soon as the labels are stuck on, they come off! Very poor quality and very long shipping
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I will contact you this morning to discuss the situation with you. Have a nice day? Luce C-MonEtiquette
E
Rating: 1 out of 5
The delivery is very fast. My first order was for 100 iron-on labels. I glued them all and saw that they were very pretty, so I recommended the 100 new labels right away. Unfortunately, in the meantime I washed the bodies and the labels came off. I'm extremely disappointed because I didn't even think about them coming off.
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I will contact you this morning to discuss the situation with you. Have a nice day? Luce C-MonEtiquette
J
Rating: 4 out of 5
Impeccable service and product! I recommend them. I only rated it 4/5 because the 3 orders I've placed on the site have always given me the same experience: I have no order tracking. The item arrives but I don't know when in advance.
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M
Rating: 4 out of 5
It's easy to place an order, but the site is less convenient when you have a referral! For my part, I didn't manage to take advantage of this gift.
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G
Rating: 4 out of 5
Second time I've ordered, I'm very satisfied with the quality of the product, the delivery, their attentiveness and the speed of their response. Very good team, thanks again.
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I
Rating: 1 out of 5
I haven't received the order yet?
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
I
Rating: 4 out of 5
The self-adhesive labels arrived quickly and were beautifully presented. My boys really like them.
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M
Rating: 4 out of 5
Very simple, easy to create and quick to send.
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E
Rating: 1 out of 5
Order has never arrived. I have contacted the company twice. And even though they say they contact you back within 48 hours they didnt. Very dissapointed as completely neglected and have no tags for my daughter.
Response from Petit-Fernand
Dear Ewa, we are sorry to hear that the post lost your order. We have offered you a new shipment and asked to confirm if the address you provided is correct. The customer service replied within 24 hours and we never had any confirmation since. Please, let us know what is the most suitable solution for you over the email. We are here to help you! Kind regards, Stacy
M
Rating: 1 out of 5
Do not stick After this comment and send proof. C-monetiquette reacted very quickly and sexcuse of this anomaly. A solution has been found. Very good after-sales service
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I will contact you this morning to discuss the situation with you. Have a nice day? Luce C-MonEtiquette
E
Rating: 4 out of 5
I value positively because my first shipment did not arrive and immediately they sent me another one without any cost and everything arrived correctly, thank you very much.
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Response from Petit-Fernand
Hello, Thank you very much for your message ! Hello, CamillePetit-Fernand
R
Rating: 4 out of 5
Good value for money. I had a problem with the reception of the order and they solved it quickly. I would buy them again.
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M
Rating: 4 out of 5
Hello, I ordered my usual labels for my son and two extra toiletry bags. As usual, the labels are very good and the products are of good quality. I would recommend
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Z
Rating: 4 out of 5
I like the quality very much. There are cheaper ones in terms of price. Delivery takes about 2-3 weeks as it comes by letter from abroad.
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Response from Petit-Fernand
Thank you for shopping with us and for your review. Have a nice day, Elise, EsIstMeins
P
Rating: 4 out of 5
I've just received my stickers and I'm very happy with the result. I haven't used them yet, so I don't really have an opinion on how to use them, but I will for back-to-school. Ordered and delivered on time, nothing to say. So far, I'm happy with the way my order turned out.
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H
Rating: 4 out of 5
I thought these were great value for money. Lovely choice of designs and colours. Not given 5 stars, as yet to really test how well they stay on clothes etc after washing. Havent use them in ernest yet as little one is still at nursey.
L
Rating: 1 out of 5
I have not received my order,placed on 31/07
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Response from Petit-Fernand
Good morning Laura, we are sorry for this shipping anomaly by the postal service. We have refunded your order as requested. We remain available and wish you a good day. Alessio, Petit-Fernand
I
Rating: 4 out of 5
I'm very happy with my self-adhesive labels. I've been ordering them for several years and I've never been disappointed.
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A
Rating: 1 out of 5
Order placed on 09/08, supposedly shipped on 11/08, here we are on 23/08 and still nothing received!
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Response from Petit-Fernand
Hello Audrey, we're sorry about this delivery anomaly from the Post Office. I have just sent you an email to help you :) Have a nice day, Sandra C-MonEtiquette
C
Rating: 4 out of 5
Although it didn't arrive around, the customer was very helpful and sent a new one right away. I do buy from this shop every year and highly recommend them.
Response from Petit-Fernand
Thank you for being our loyal customer and apologise for the postal services!
M
Rating: 4 out of 5
Fast shipping. The labels were exactly as shown on the website.
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M
Rating: 4 out of 5
Thank you for your speed and especially for the different choices you bring. Keep up the good work! Kind regards
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M
Rating: 4 out of 5
Second order, the labels are so pretty with cute little patterns, I just didn't recommend the thermal labels that didn't hold on the clothes last year. This year I'm trying out the stickers, so we'll see what happens?
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P
Rating: 1 out of 5
I have not received the order after 20 days. I have written and no one responds. Very bad service.
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Response from Petit-Fernand
Good morning Patricia, We are sorry for this situation. Your order will be shipped again as soon as possible. Good day, Camille Petit-Fernand
I
Rating: 1 out of 5
Hello! We're back from vacation, but there are no parcels with stickers. You write what you sent, but nothing has arrived.
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Response from Petit-Fernand
Hello. We're sorry you still haven't received your order. I see we sent your order back yesterday! We hope you will receive it soon! We are always available to help you. Luce C-MonEtiquette
S
Rating: 4 out of 5
Oui très bonne les enfants son près pour la rentre merci
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S
Rating: 4 out of 5
Good product except that after several washes it comes unstuck.
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G
Rating: 1 out of 5
Order was dispatched 11 days ago still no sign. Contacted them and they have offered a refund or send again. I've opted for refund as I need it before school starts soon so will have to go elsewhere, its a shame as they had good reviews for quality.
Response from Petit-Fernand
Dear Gemma, thank you again for choosing us. We are sorry again that the postal services lost your order. We rely on the post same as you are and unfortunately we could not influence their delivery or delays. Everything that depends on us was offered to you and we hope you will give our labels another chance!
S
Rating: 4 out of 5
Nice label
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F
Rating: 4 out of 5
Order received in 72, fast and reliable
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I
Rating: 4 out of 5
Punctual and accurate service
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I
Rating: 1 out of 5
Out of two books of labels, one did not bear my child's name!
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Response from Petit-Fernand
Hello, I'm sorry you didn't receive your full order. I have just contacted you by email to help you! Have a nice day? Luce C-MonEtiquette
L
Rating: 4 out of 5
quality product, fun for children fast shipping
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F
Rating: 1 out of 5
Never arrived anything and they didn't answer the email
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Response from Petit-Fernand
Good morning Francesca, we are sorry for delay in shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
A
Rating: 4 out of 5
The labels I ordered are great. They stick really well to the textiles. Delivery took a little longer, but it was still okay.
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Response from Petit-Fernand
We are sorry that the delivery took a little while. However, we are pleased that you are satisfied with the labels. Have a nice day, ? Elise, EsIstMeins