The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I received the personalized water bottle with the name ruined. I contacted customer service to arrange a return and reorder but never received a response.
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Response from Petit-Fernand
Good morning Caterina, we are sorry to hear that your ordie did not meet your expectations. Please feel free to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Good day Alessio
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Amandine
Rating: 1 out of 5
This is the second time I've ordered. The first time, very good. This time I'm sorry. It is now 22/09/22 and I am still waiting for my labels ordered on 29/08/22. Despite emails I still haven't received anything.
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Response from Petit-Fernand
Amandine, we're very sorry for our late reply. We have taken into account your private email, and we have just replied. Have a nice day!
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Angélique
Rating: 1 out of 5
First of all, I ordered a kindergarten pack for the first time. I spent 3 hours gluing the iron-on labels to all my daughter's clothes, using the iron and respecting the pause time. I then recommended more iron-on labels because I didn't have enough. What a mistake! I should have waited to see the result in the first wash! Everything comes off, it doesn't hold at all!!!! I wasted time and money, I'm really disappointed!
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Response from Petit-Fernand
Hello Angélique, Please send us a private email with your order number and a photo of the labels in question. We'll get back to you with a solution in the next few days. Have a nice day!
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Yolanda Sousa sanchez
Rating: 5 out of 5
I've always been happy, never a worry
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Invité
Rating: 1 out of 5
Very disappointed. I placed an order on September 1 and so far no delivery.
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Response from Petit-Fernand
We invite you to send us a private email with your order number. We will provide you with a solution in the next few days. Have a nice day!
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Francesca
Rating: 5 out of 5
Fun colorful and most importantly personalized. Easy to apply! Great gift idea :)
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BIRD ANAIS
Rating: 5 out of 5
Nice choice of labels, pleasant colors. Fast order and delivery. My kids love them. Tested: iron-on and self-adhesive. Great, I love them!
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Anna V.
Rating: 1 out of 5
My order has not arrived! Still waiting
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Response from Petit-Fernand
Good morning, we are sorry for this delay by the postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio
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Laura
Rating: 1 out of 5
I have bought several times through this site and have always been fine, unfortunately my last order is missing the water bottle that I paid for. I have written to customer service but have not received a response. Reluctantly I will no longer be buying from Petit-Fernand Laura
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Response from Petit-Fernand
Good morning Laura, We are sorry for the late response, we are receiving an exceptional number of requests at this time. We remain available and wish you a good day Alessio
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Francesca R.
Rating: 1 out of 5
Unfortunately, I never received the order
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Response from Petit-Fernand
Hello Francesca, we are sorry for this delivery anomaly by the postal service. We have proceeded to send you an email to find a solution. Good day Alessio
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lucia B.
Rating: 5 out of 5
Excellent product
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Invité
Rating: 5 out of 5
I'm always happy with the labels, they're great
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Angela
Rating: 5 out of 5
all very well
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Sina B.
Rating: 5 out of 5
Everything is great! Really nice lunch boxes, clear recommendation ?
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Erion P.
Rating: 5 out of 5
Super quality product
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Federica
Rating: 5 out of 5
I purchased the kindergarten set with mix of adhesive and thermoadhesive labels on one and two lines, lots of graphic options to choose from, nice result! fast shipping. Satisfied
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Claudia R.
Rating: 5 out of 5
Nice and durable labels. Shipping on time. Kind customer service.
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Elisa
Rating: 5 out of 5
perfect product ,arrived quickly, beautiful labels and easy to paste
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Nom
Rating: 5 out of 5
Nice product thanks
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Lucy
Rating: 1 out of 5
A waste of time. The order never arrived and we have to look for a last-minute solution.
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Response from Petit-Fernand
Hello Lucy! We are very sorry that your order has been lost! Unfortunately, we cannot influence the delivery services. We refunded your money a few days ago.
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Rim Haddadi
Rating: 5 out of 5
Perfect! Dishwasher safe
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Invité
Rating: 5 out of 5
Never disappointed. My daughter is delighted every year to choose her own decor to mark her things. There's something for every taste. The only downside is that gold and silver colors would be great!
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Gloria M.
Rating: 1 out of 5
My package after a month has still not arrived
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Response from Petit-Fernand
Good morning Gloria, we are sorry for this delivery anomaly. We have sent you an email to find a solution as soon as possible! Have a good day ?
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Invité
Rating: 1 out of 5
Hello, I ordered on a Monday and the labels arrived on Tuesday of the following week, so we're a long way from "2-4 working days" delivery. In addition to the delay, some of the labels had another person's name on them. Maybe it was bad luck, but I won't recommend them again. Thank you very much.
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Response from Petit-Fernand
Hi Zahra, we've sent you an email to help you track your order.
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Pernot
Rating: 5 out of 5
Thank you for your prompt response to our requests. I've been ordering for several years and I'm always delighted.
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Laure C
Rating: 5 out of 5
Good experience. Lots of choices. Optimized site. Fast delivery.
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Kevin
Rating: 5 out of 5
really good product
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Julie
Rating: 5 out of 5
Thank you for this site where the labels are easy to create and very intuitive, beautiful rendering. Thank you
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Sabrina Moreels
Rating: 1 out of 5
Ordered over 2 weeks ago. I needed the labels before the 19th and ordered well 15 days before. My children went on a school trip and I ordered the clothing labels for nothing because the order was not received!
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Response from Petit-Fernand
Sabrina, an email has been sent to you regarding the tracking of your order. We hope to help you as soon as possible.
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Invité
Rating: 5 out of 5
Fast delivery, the labels are so pretty, lots of choice of colors and patterns!
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SOPHIE
Rating: 5 out of 5
Very satisfied with my order. The labels are very pretty and resistant to washing. I would recommend
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Vanessa
Rating: 5 out of 5
Great colors and quick to peel off in my opinion the stickers are good. Definitely recommend and will buy from you again
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Salomon
Rating: 1 out of 5
I received a damaged gourd and have been trying to reach customer service by email and phone calls for weeks!
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Response from Petit-Fernand
We have sent you an email to help you. We apologize for this quality anomaly.
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Erika B.
Rating: 1 out of 5
My order never arrived, I reported the problem and was advised to check that I had entered the correct information. All correct and to date I have never received anything
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Response from Petit-Fernand
Good morning We are sorry for this delivery anomaly by postal services. We have proceeded to send you an email to find a solution. Good day Alessio
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Giuseppe V.
Rating: 1 out of 5
I placed the order on 30/08/2022 We are at 22/09/2022 still nothing has yet to arrive
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Response from Petit-Fernand
Good morning We are sorry for this shipping anomaly by the postal services. We have proceeded to send you an email to find a solution. Good day Alessio
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Invité
Rating: 5 out of 5
Very good product and fast delivery
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Invité
Rating: 5 out of 5
Fast shipping and easy-to-use labels.
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Gigi
Rating: 5 out of 5
Product conforms to the picture, good quality. Quick delivery. I recommend it
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beatrice O.
Rating: 5 out of 5
Great service! the labels are beautiful, my little girl loves them. fast shipping. i have been buying the labels for 3 years and have always been satisfied.
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PR
Rating: 5 out of 5
Thank you, very good contact
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