Customer reviews of Petit-Fernand

I am still waiting for more than 10 days for a response to my order, I will file a claim at the appropriate place for my return, fatal this page.

I ordered two types of labels, only one arrived and the thermoadhesive ones have not arrived... I have written several emails and nothing! What a scam to pay 14 euros for some labels and you have nowhere to complain when part of the order does not arrive? the contact phone number is 902, another scam!

I made an order for the first time, I paid the express shipping which is almost ten euros because I urgently needed the labels, and they took more than a week to deliver it to me, I feel cheated, because if I paid the express shipping, it was theirs to deliver them soon, if not, I would not have paid, I complained and the petit-Fernando, they tell me that they sent it and they expect it to arrive soon, but they do not put any solution to what I have told them, freaking out with them, I will not buy here again, I do not recommend it.

Ordered 5 days ago (#4001249556) and haven't received any shipment notification even though website says made within 48h. The status online still shows processing! Definitely don't believe the "delivery within 2 to 6 working days" note on their website. After seeing the reviews here and other's experiences, I really regret ordering with them. I doubt I'll ever receive anything like many people on here. I emailed them yesterday but they haven't responded yet, it's a 72hr lead time to respond and no other way to contact them. The company seems great at marketing and design but awful at operations. Update: it's been shipped now after 5 days, will see when it actually arrives...

I placed an order for labels on the 03/09/2022 and gave still not received the labels. I have contacted petit Fernand concerning my order and still not received a reply.

I ordered and paid for some personalised labels. After 4 weeks they have still not arrived. I have emailed them 3 times and messaged them through the website and they have not replied, I have just been ignored. They do not have a working phone number.

This is the second time I've used C-mon étiquette products. They're very good quality, sticking well to clothes/objects even after machine washing. The labels are laminated, which means they stay intact. I recommend this company, which delivers on time and creates quality products.

Ordered on August 23rd, still nothing received. No tracking number, nothing. The only explanation according to them is the post office. And here I see that there are a lot of notices at the moment where people are complaining about the same thing. Not serious at all

Hello thank you I received my order I am very satisfied very good product thank you again

Many friends had told me good things about this site but for me unfortunately it was not the same.... The labels never arrived at their destination, after several reminders telling me that they would arrive and that they could not track the shipment, after about 2 weeks out of the blue they tell me that the package went missingo..... I was extremely urgent about it and found myself without my materials obviously all refunded but I had ordered well in advance. Sorry!!!

Good quality. Some very pretty patterns hide the name a bit. I'll pay more attention to this on a future order. The iron-on labels are of excellent quality. On the other hand, the advertised delivery times were longer...

Fast delivery, stickers hold super

Quality product, responsive service, excellent value for money. Whether it's the clothing labels or the self-adhesive ones, there's nothing to say, everything's up to scratch. And above all, the big plus for me, a French site, with high-quality customer service that's responsive and finds a solution for you!

I've been a customer for 7 years, ordering labels and personalized products for my children. Super quality and super designs, the products get better every year. I recently had to deal with the customer service department: they're very responsive and a real person to talk to... Nothing to complain about, I'm sticking with them!

I Woukd give 0 if I could I placed an order for labels 2 weeks ago, never received my order and emailed 3 times which they ignored, I'll have to try and request refund and order labels elsewhere. Do not waste your time with this company.

Fast delivery, great products!

I just love it. It's so cool to be able to personalize.

Lousy !!! I placed an order on August 20 to date order never received ! I have never been able to track them down at their contact center because of the countless requests ..sent endless complaint emails to date not even a response from them ! This was my first purchase ..but never again not recommended !

My order has been shipped several days ago, but it has not arrived. I have written several emails requesting information about the shipping company and tracking number and they do not answer. SCAMMERS!!!

Top! I had a problem confirming my order because of an error in my email, but customer service was ultra responsive and I received my labels 48 hours after placing my order. The labels are very nice and identical to my order! I order *1000

Order placed on 08/27/22 shipped on 08/29/22 and to date still nothing , customer service as they call it practically nonexistent ,they tell me to wait at least until the 15th when school has already started and they don't know how to give me a tracking number......in the indications of shipping times they give lotto numbers ..really a very bad organization

Ordered at the end of August, it was supposed to be delivered on August 26, perfect! Except that they forgot my house number so the parcel was sent back to sender. I wrote to them to find out how things were going and then you had to pay 720 via PayPal to have the parcel sent back to you (whereas on the initial order it was 6delivery) so I didn't want to lose the 66 I'd already paid so I returned 720 and I'm still waiting for the parcel.

As for the order, it arrived within a short time and all complete. But both the thermo stickers and the stickers for the clothing label does not stay attached. I don't understand what is wrong. Respected time and washing. Too bad they are so beautiful.

Lovely products and excellent customer service!

Too bad I didn't read these comments before... I paid 9 for express shipping and it took almost a week to get it to me, the timing of the standard order... although seeing what other parents have said I have to be grateful that at least I got my order...

It's been a week since I placed my order and for the last three days I have been told that it has been shipped and still nothing.

Excellent experience overall. Easy to order, and to pay. Received notifications throughout the shipping process. Received the order. Order is of great quality. Easy to iron on. And the design looks great. I will be returning for more labels, thank you

I had an unfortunate encounter where my billing and post address were different but listed the same on the site. Even though the blame was on my end, they kindly redid the order and posted to the correct address for hardly anything. This company went so far out of their way to deliver an exceptional service.

My daughter started CE1 and I've been ordering from your site since she started kindergarten. I'm so happy. The clothing and object labels stick really well and are very easy to put on. Every year my daughter has fun finding her new logo and color. Thank you so much!

No receipt of my order... Several complaints with no reaction other than a reminder of the deadline.

The order has never arrived and their customer service never responds. My advice: do not buy from this store.

I ordered a pack of labels for back to school and they never arrived, I should have read the comments before.

I purchased nametags by wire transfer on August 29, to this day I know nothing about my order...there is no customer service! School will start on Monday and I will have to do it some other way! Be careful

First order for a child's first day at school, and the packs on offer are perfect! Fast delivery, and the quality is spot on! Thank you very much.

Bought 30 labels on 25.08 and still haven't received anything! Knowing that it's for the school, I'm obliged to recommend some. Hoping it will finally arrive! I contacted customer service in September and got no answer. I'm very disappointed and hope to hear from you as soon as possible, as 9 x 2 doesn't suit me at all!

The labels are beautiful and very practical?

Very good nothing to say recommend

These are terrible. Didn't even survive one day at school, let alone through the wash. They are too long for most clothing labels, which is where the manufacturer instructs the user to adhere them for best effect. There are better products than this on the market.

Fast shipping, labels conform and beautiful!

I AM STILL WAITING FOR MY ORDER, NO MATTER IF I PAY FOR EXPRESS OR NORMAL SHIPPING, IT WILL NEVER ARRIVE, THEY DON'T ANSWER NEITHER TO THE MAILS NOR TO THE PHONE, EXCUSE ...HIGH DEMAND. THEY ONLY ANSWER OR CONTACT YOU WHEN YOU EXPOSE THEM IN NETWORKS. CURIOUS TRUTH. SCAMMERS, MISLEADING ADVERTISING, RECOMMENDED ZERO. DO NOT WASTE TIME OR MONEY!!!