The store consistently delivers practical, well-presented labels and water bottles with many customers noting the detailed presentation, appealing designs, and useful, cute features such as stickers included with orders. Delivery is repeatedly praised for speed and reliability, with orders arriving promptly and precision in shipping, while packaging and presentation are described as excellent. Customer service is highlighted for responsiveness and helpfulness, with smooth order creation, easy returns or reshipments when needed, and satisfaction carried across multiple years of use. Overall, customers emphasize dependable quality, variety of designs, and strong value for money, making it a trusted choice for clothes labels and related products.
My order has been shipped several days ago, but it has not arrived. I have written several emails requesting information about the shipping company and tracking number and they do not answer. SCAMMERS!!!
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Response from Petit-Fernand
Hello Silvia, I am sorry that the delivery of your order may take 2 to 10 working days. We have replied to you by email, so that you can be aware of this date. Regards
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Stéphanie Boirat
Rating: 5 out of 5
Top! I had a problem confirming my order because of an error in my email, but customer service was ultra responsive and I received my labels 48 hours after placing my order. The labels are very nice and identical to my order! I order *1000
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Max M.
Rating: 1 out of 5
Order placed on 08/27/22 shipped on 08/29/22 and to date still nothing , customer service as they call it practically nonexistent ,they tell me to wait at least until the 15th when school has already started and they don't know how to give me a tracking number......in the indications of shipping times they give lotto numbers ..really a very bad organization
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Response from Petit-Fernand
Good morning Max, we are sorry to hear about this unpleasant experience. Unfortunately, the shipment depends on the post office, which is committed to establishing the goods in the timeframe I have communicated to you. We remain available to find a solution if their deliveries are not met. Good day Alessio
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Aurore
Rating: 1 out of 5
Ordered at the end of August, it was supposed to be delivered on August 26, perfect! Except that they forgot my house number so the parcel was sent back to sender. I wrote to them to find out how things were going and then you had to pay 720 via PayPal to have the parcel sent back to you (whereas on the initial order it was 6delivery) so I didn't want to lose the 66 I'd already paid so I returned 720 and I'm still waiting for the parcel.
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Response from Petit-Fernand
Hello Aurore, we hope that the Post Office will deliver your order quickly. The 7.20 euros are for the cost of manufacturing and returning your order. Have a nice day!
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Valeria C.
Rating: 1 out of 5
As for the order, it arrived within a short time and all complete. But both the thermo stickers and the stickers for the clothing label does not stay attached. I don't understand what is wrong. Respected time and washing. Too bad they are so beautiful.
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Response from Petit-Fernand
Good morning Valeria, we are sorry to hear that your order did not meet your expectations. Please feel free to let us know of photos of the defective product at contactpetit-fernand.co.uk Have a nice day ? Alessio
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Kaori
Rating: 5 out of 5
Lovely products and excellent customer service!
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Raquel
Rating: 1 out of 5
Too bad I didn't read these comments before... I paid 9 for express shipping and it took almost a week to get it to me, the timing of the standard order... although seeing what other parents have said I have to be grateful that at least I got my order...
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Response from Petit-Fernand
Hi Raquel, we are sorry for the delay of your order. We will contact you as soon as possible, to refund the shipping costs. We hope you receive it soon.
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Jorge Garcia
Rating: 1 out of 5
It's been a week since I placed my order and for the last three days I have been told that it has been shipped and still nothing.
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Response from Petit-Fernand
Good morning Jorge, could you contact us by email to check that everything is going well, and that your order is about to arrive ? We leave you our email : [email protected] Greetings
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Victoria
Rating: 5 out of 5
Excellent experience overall. Easy to order, and to pay. Received notifications throughout the shipping process. Received the order. Order is of great quality. Easy to iron on. And the design looks great. I will be returning for more labels, thank you
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Milly A.
Rating: 5 out of 5
I had an unfortunate encounter where my billing and post address were different but listed the same on the site. Even though the blame was on my end, they kindly redid the order and posted to the correct address for hardly anything. This company went so far out of their way to deliver an exceptional service.
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Mlle Yaelle Sanguinetti
Rating: 5 out of 5
My daughter started CE1 and I've been ordering from your site since she started kindergarten. I'm so happy. The clothing and object labels stick really well and are very easy to put on. Every year my daughter has fun finding her new logo and color. Thank you so much!
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David Fernandez
Rating: 1 out of 5
No receipt of my order... Several complaints with no reaction other than a reminder of the deadline.
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Response from Petit-Fernand
Hello, we are sorry for this anomaly of delivery by the postal services. We have contacted you in order to find a solution Very nice day ? Alessio
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Sergio
Rating: 1 out of 5
The order has never arrived and their customer service never responds. My advice: do not buy from this store.
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Response from Petit-Fernand
Hello Sergio, sorry for the delay in our response. We will contact you as soon as possible to help you. greetings
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Patricia
Rating: 1 out of 5
I ordered a pack of labels for back to school and they never arrived, I should have read the comments before.
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Response from Petit-Fernand
Hello Patricia, we will contact you as soon as possible to help you. We apologize for the delay.
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Moira F.
Rating: 1 out of 5
I purchased nametags by wire transfer on August 29, to this day I know nothing about my order...there is no customer service! School will start on Monday and I will have to do it some other way! Be careful
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Response from Petit-Fernand
Hello Moira, We apologize for the late response, at this time we have an exceptional number of requests. We will find a solution as soon as possible. Thank you for your understanding Have a good day ? Alessio
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Sébastien
Rating: 5 out of 5
First order for a child's first day at school, and the packs on offer are perfect! Fast delivery, and the quality is spot on! Thank you very much.
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Felicia
Rating: 1 out of 5
Bought 30 labels on 25.08 and still haven't received anything! Knowing that it's for the school, I'm obliged to recommend some. Hoping it will finally arrive! I contacted customer service in September and got no answer. I'm very disappointed and hope to hear from you as soon as possible, as 9 x 2 doesn't suit me at all!
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Response from Petit-Fernand
Hello Angela, We're sorry for the late reply, we have an exceptional number of requests at this time of year. We will find a solution as soon as possible. Thank you for your understanding. Alessio
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Emy
Rating: 5 out of 5
The labels are beautiful and very practical?
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Stella Garcia
Rating: 5 out of 5
Very good nothing to say recommend
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Mrs H.
Rating: 1 out of 5
These are terrible. Didn't even survive one day at school, let alone through the wash. They are too long for most clothing labels, which is where the manufacturer instructs the user to adhere them for best effect. There are better products than this on the market.
Response from Petit-Fernand
Hi Fiona, you purchased the labels for objects and they are not meant to stay on the clothes at all. Please, stick them directly on to the books, markers or other smooth objects.
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Stéphanie Pv
Rating: 5 out of 5
Fast shipping, labels conform and beautiful!
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Monica
Rating: 1 out of 5
I AM STILL WAITING FOR MY ORDER, NO MATTER IF I PAY FOR EXPRESS OR NORMAL SHIPPING, IT WILL NEVER ARRIVE, THEY DON'T ANSWER NEITHER TO THE MAILS NOR TO THE PHONE, EXCUSE ...HIGH DEMAND. THEY ONLY ANSWER OR CONTACT YOU WHEN YOU EXPOSE THEM IN NETWORKS. CURIOUS TRUTH. SCAMMERS, MISLEADING ADVERTISING, RECOMMENDED ZERO. DO NOT WASTE TIME OR MONEY!!!
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Response from Petit-Fernand
Hello Monica, we are sorry for the delay of our answers. We will contact you as soon as possible to give you the best possible solution. Good day
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Alybaba
Rating: 5 out of 5
Hello, bought in June 2021, here we are in September 2022 and everything is fine. I tested a "mixed" and therefore at the moment I can ensure the maintenance on the labels of clothing, those of the shoes, the thermocolables. I haven't yet tried the one on objects. I've also bought the toast box and the personalized water bottle with my 3-year-old child, and they're perfect, excellent quality, solid stuff! I4was afraid because of the sponsored ad on facebook (which doesn't give them good publicity because 99% of them are scams), and in the end it's very good! I've learned that several of my colleagues have been ordering from them for years with the same level of satisfaction. In short, to be recommended.
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Melanie Beroudiaux
Rating: 1 out of 5
I ordered a personalized water bottle in June, but the cap on the bottle doesn't screw on properly anymore. I've reported it but they won't send me back a new cap... I think it's a shame that a product bought 3 months ago already has problems.
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Response from Petit-Fernand
Hello Melanie, We are sorry to hear that your order did not meet your expectations. However I must confirm that due to the date of shipment we are unable to ascertain the conditions of use, we are unfortunately unable to return the item at our expense. Have a nice day Alessio
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Linou
Rating: 5 out of 5
Simple, fast and practical
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Marion
Rating: 1 out of 5
nul!!!! 1st and last time I order on this site! Lunch box ordered, wrong motif chosen, first name misspelled! ZERO customer service! no response despite several emails and impossible to reach anyone by phone! Very, very disappointed!!!!!
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Response from Petit-Fernand
Hello Marion, We are sorry for the late reply, we have an exceptional number of requests at this time of year. We will find a solution as soon as possible. Thank you for your understanding. Very nice day Alessio
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Hélène
Rating: 5 out of 5
Very efficient service, the order is received quickly, the rendering is very clean, and there are even a few little surprise labels that the kids might like!
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Nahila
Rating: 1 out of 5
I am very disappointed with your service. 26/08/2022 I ordered stickers for my son. My son went back to school on 05/09/2022 but I still haven't received the anything. I've rang up customer service & sent an email but no answer/reply.
Response from Petit-Fernand
Hi Nahila, our sincere apologies for not been able to reply in time and for the Royal Mail strikes! We offered you a few different solutions to resolve this issue. Please, let us know which one suits you more.
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Andrea Soriavilla
Rating: 1 out of 5
I PLACED MY ORDER A MONTH AGO AND NO MATTER HOW MANY TIMES THEY TELL ME IT HAS BEEN SENT 3 TIMES, IT NEVER ARRIVES! I WILL START CLASSES AND I WILL HAVE NOTHING, I FEEL RIPPED OFF, HOW UNPROFESSIONAL, NEVER BUY HERE. PETIT FERNAND YOU ARE SCAMMERS !!!! RETURN THE MONEY
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Response from Petit-Fernand
Hello, we are sorry to hear that you did not receive your order, we have proceeded to a full refund, thank you for your time and understanding of the situation.
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Domiziana R.
Rating: 1 out of 5
I placed order (3000986277) paying by bank transfer - because even though I entered 3 different cards on the site the payment was being rejected - on August 30. To date I know NOTHING about my order. Contacted customer service and sent accounting - did NOT respond. I paid by the way for express delivery just to receive the order as soon as possible! Absurd to be treated like this! And please don't tell me that there is a postal services anomaly because it is customer service and production that is NOT working here!
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Response from Petit-Fernand
Good morning Domiziana, We are sorry to hear about this unpleasant experience with us. We apologize for the delay, we are experiencing high demand at this time, we will provide a solution as soon as possible! Have a nice day ? Alessio
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Judith
Rating: 1 out of 5
I placed my order for my daughter's school labels since August 18 and today on September 6 I still haven't received anything. I contact by mail, by instagram and by phone and I get no answer. I have neither the money nor the order, I just want them to either refund my money or send me my shipment even if I already have to put my daughter's name by hand but no one responds. I feel helpless and disappointed
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Response from Petit-Fernand
Hi can you try to write us on instagram with the order number again, to help you.
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Alison
Rating: 5 out of 5
I order labels every year, and my daughters love choosing the font, color and character they want on their new labels.
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Mig
Rating: 1 out of 5
I placed an order over a month ago and have not received it yet. My order was for school stickers to identify my children's school supplies and with one day to go before school starts I will have to label by hand. I am disappointed.
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Response from Petit-Fernand
Hello, we have sent you an email to propose you a solution, we are waiting for your answer.
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Anais
Rating: 5 out of 5
Fast dispatch, iron-on labels that adhere very well to the clothes, to be seen over time but the quality looks very good. The little booklet with all the labels together means you won't lose them, I recommend it!
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Anne-Laure Le Gall
Rating: 5 out of 5
Quality labels, both iron-on and self-adhesive. Fast delivery, no shipping charges. I ordered the wrong background, so the design wasn't there. Customer service was very responsive and took care of everything within a few days. I really recommend it!
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Chiara
Rating: 1 out of 5
I placed in order on 30/08 of a few simple labels.Paid by wire transfer and sent wire transfer account.Via email no response,on the phone no response.Of my order no trace the kindergarten has now started and I had to make do otherwise but I wonder to what extent it is possible not to receive any information
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Response from Petit-Fernand
Good morning Chiara, We are sorry to hear about this unpleasant experience. The delay in our response is due to the high demand recorded at this time, we will provide you with a solution as soon as possible! Have a nice day ? Alessio
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Ana Isabel Guerra Polo
Rating: 1 out of 5
I ordered my labels a long time ago, and school is starting and the children do not have the labels..they give me no solution..only wait and wait..I warned them again on the 28th and we are on day 5..it is a scam in all rule, never ever buy here .
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Response from Petit-Fernand
Hello Ana, we are sorry to hear that your order may be delayed for several days. We hope you receive it very soon.
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Ludovic Boisse
Rating: 1 out of 5
The labels came off the pens on the second day of class.
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Response from Petit-Fernand
Hello Ludovic, we have just contacted you by email in order to help you.
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Virginie Pruvost
Rating: 5 out of 5
Perfect for my son's 1st day of kindergarten: personalized water bottle + clothing labels that can be removed later without damaging them! :)
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La Mag
Rating: 5 out of 5
5 years I've been ordering, and I've never been disappointed by the quality?
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