Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 58 745 published reviews

Summary of reviews

The store consistently delivers practical, well-presented labels and water bottles with many customers noting the detailed presentation, appealing designs, and useful, cute features such as stickers included with orders. Delivery is repeatedly praised for speed and reliability, with orders arriving promptly and precision in shipping, while packaging and presentation are described as excellent. Customer service is highlighted for responsiveness and helpfulness, with smooth order creation, easy returns or reshipments when needed, and satisfaction carried across multiple years of use. Overall, customers emphasize dependable quality, variety of designs, and strong value for money, making it a trusted choice for clothes labels and related products.

Reviews 1 and 5 stars

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Agathe Delpla
Rating: 1 out of 5
Ordered on 08/07 and only received a confirmation email on 08/08. I checked my mailbox thoroughly, but I never received anything... No trace of shipment, no La Poste tracking number, so no way of knowing where my order is! After-sales service won't reimburse me despite my numerous emails, GET OUT!
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Response from Petit-Fernand
Due to a large number of requests, our customer service department is delayed in responding. We will help you as soon as possible.
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Savary Sandrine
Rating: 5 out of 5
I've been ordering for years and I've never been disappointed.
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Melanie Mata
Rating: 5 out of 5
Super fast and serious
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Morgane Noharet
Rating: 1 out of 5
Still nothing after 15 days
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Response from Petit-Fernand
Following our telephone conversation, we would like to apologize once again for this delivery anomaly. Have a nice day!
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Sandrina Hock
Rating: 5 out of 5
I love these labels
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Harjit S.
Rating: 1 out of 5
order has not arrived since i placed it which was on 12th August 2022, received notification the next day that it had been dispatched yet i have not received it and they take payment straight away. customer service is non existent - no one has replied back to my several attempts to chase my order, kids go back to school next week and I am still without labels. Very concerned that my money has been wasted. Shame as I order from them every year! disappointed customer.
Response from Petit-Fernand
Hi Harjit, our apologies for the delivery problems. We can offer you a few solutions , please check you email for the information.
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Ingrid
Rating: 5 out of 5
As described, original customizable labels!
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Marie Charlotte Lecomte
Rating: 5 out of 5
Ordered for my 2nd child this time and still as happy as ever.
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Caroline Anse
Rating: 5 out of 5
Fast delivery, quality labels. In short, 6 years of impeccable experience!
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Ricardo
Rating: 1 out of 5
We ordered the back-to-school labels and they have not arrived yet. We have tried to talk on the phone, but it is impossible. We don't know how to contact you to find out when they will arrive if they arrive and we will have to order the labels from another company. The truth is that we are quite disappointed with the service. We give one star because you can't give less. //// WE WRITE AGAIN on SEPTEMBER 22nd. We still have not received the labels, we have been waiting for them since August. They have not answered us. Only on this opinion page they wrote that they were very busy. We don't know anything. It is clear to us that they are not going to arrive. We have written again so that at least other people will NOT have the same thing happen to them.
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Response from Petit-Fernand
Hello Ricardo, We are sorry for not being able to answer you sooner. Due to numerous messages, we are responding to each customer with a little delay. Don't worry, we will help you as soon as possible. We will contact you by phone or email . Good day :)
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Elise
Rating: 1 out of 5
After 8 days of waiting, the site sent me an e-mail to tell me that they had sent my order to an address that did not include the street number or name. Yet I had filled in everything perfectly... And since they send standard mail, they don't even realize the anomaly. So I'm stuck for the start of the new school year and very disappointed... Elise
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Response from Petit-Fernand
Hello Elise, We'll get back to you shortly to help you. Have a nice day!
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Audrey Fleuriot
Rating: 5 out of 5
Perfect. Thank you
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Diarra Sissoko
Rating: 5 out of 5
Outstanding quality, beautiful design and very fast delivery, attractive price. Thank you for all this
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Emma B
Rating: 5 out of 5
Fast customization, fast delivery, fast gluing! Very practical indeed.
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Pellegrin Amélie
Rating: 1 out of 5
I placed an order on 8/08, it's now 8/31 and I still haven't received anything... I would like to speak to customer service, but they are unreachable due to "too many requests". No reply to emails. I was cashed in, of course! So, just a few hours before the start of the new school year, I find myself with no label and no information on what to do next! I've never had this kind of problem with Competitors! Food for thought
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Response from Petit-Fernand
Thank you for your availability on the phone, and happy back to school girls :) We hope your order will arrive soon.
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Federica M.
Rating: 5 out of 5
Accurate and excellent quality..... I have been doing great for years! I would never change!
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Response from Petit-Fernand
We thank you for your review. Have a great day and see you soon on Petit-Fernand! ?
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Tiffany Leonti-Ciaccafava
Rating: 5 out of 5
3rd time back to school with C-monetiquette, self-adhesive products for clothes and objects, and even after several washes, the labels are still in place. I highly recommend these products Tiffany a very satisfied customer
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El
Rating: 1 out of 5
Ordered 17/8. It's now the 31st and still haven't received my order. Initially had no shipping confirmation but got response via email confirming it had occurred within 48 hours when queried. Unfortunately there's been no response now that it's been 2 weeks and has not arrived. Disappointed as kids have now returned to school and I've had to label by other means.
Response from Petit-Fernand
Our apologies for the delivery services. Given the time frame frame, it should have arrived. We can resent or refund the order. Please, let us by email which option suits you more.
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Sophie
Rating: 5 out of 5
Very satisfied with the site, order very quickly and well packaged. The labels are beautifully presented in a booklet.
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Tania Viegas
Rating: 1 out of 5
I'm very disappointed with my purchase. I bought the school pack and the self-adhesive object labels, and they don't stick ????????
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Response from Petit-Fernand
Hello Tania, Please contact us by email with your order number in order to help you.
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Daimida Abdou
Rating: 1 out of 5
I never received the labels and even when I log into my account it tells me that the e-mail address I provided is not recognized.
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Response from Petit-Fernand
We are very sorry about this delivery incident with the postal services. Have a nice day Daimida
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Sarah M.
Rating: 5 out of 5
I've always ordered from this lovely company and have never been disappointed. Lovely range of designs, colours and fonts which make the kids happy …and quick delivery, simple to use and great value for money which makes me happy!
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Lucie S.
Rating: 5 out of 5
Everything super as described
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Farah Assakali
Rating: 5 out of 5
Excellent as every year
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Vanessa López Alonso
Rating: 5 out of 5
Great feedback. Designs exactly what I ordered. If I have to put only one downside, it is that the exclusive stickers for the shoes do not adhere very well. But still, I am very happy. This is the second year I have worked with you and I will continue to do so.
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Marianne Durand
Rating: 5 out of 5
Perfect! My son is delighted
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Marion Fesquet
Rating: 1 out of 5
I still haven't received my labels
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Response from Petit-Fernand
Hello Marion, We have just replied to your email in order to help you as soon as possible.
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Client
Rating: 5 out of 5
Very good I highly recommend
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Melodie Henry
Rating: 1 out of 5
Hello, I have not received my order and my numerous emails have not been answered.
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Response from Petit-Fernand
Hello Mélodie, We have contacted you by email to help you. We apologize for the delay in delivery.
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Julie
Rating: 5 out of 5
Perfect except for the shoes, which come off... Small negative point but otherwise very good
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Chiara
Rating: 5 out of 5
Beautiful products, easy to order, very fast delivery, good choice of customizations, beautiful colors.
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Elodie Cazorla
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
We have responded by email to your request. We are very sorry for this delivery anomaly with the postal services. Nice day Elodie
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Cecile D
Rating: 5 out of 5
I've been using these labels for my daughter's supplies for a few years now, and they're beautiful and of very good quality (many of them are still stuck on after several years).
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Mary C.
Rating: 5 out of 5
I bought a personalized lunch box. It was really well received. Looks great. And fast shipping too. A bit pricey. Hope the quality is right.
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Nang K.
Rating: 5 out of 5
I am very satisfied. This is the 2nd time I've bought them, and I can only say they're great quality at a low price. Delivery was also quick. Would buy it again at any time. ??????
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Liam
Rating: 5 out of 5
Easy to create on the site, perfect result
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Tiffany
Rating: 5 out of 5
2 orders, always satisfied!
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Sophie
Rating: 5 out of 5
Perfectly perfect
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Abby
Rating: 5 out of 5
Stickers are great, thanks
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Leslie
Rating: 5 out of 5
Very responsive after-sales service, and after a minor mishap an immediate solution was found. I'm delighted with my labels and the service from this company.
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Response from Petit-Fernand
Hello Leslie, An email has been sent to you to help you find a solution together :)