Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 53 206 published reviews

Summary of reviews

The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.

Reviews 1 and 5 stars

Reset filters
K
Karaplino ran
Rating: 1 out of 5
I ordered gourd stoppers at the beginning of July and received a message apologizing for the delay due to the high level of demand. Then I received a message informing me that the parcel had arrived but when I went to the collection point they told me they didn't have my order.
Translated reviews
Response from Petit-Fernand
Hello, I'm sorry that your order has been subject to such a delivery anomaly. I will contact you this morning to discuss the solutions I can offer you. We're here to help. Have a nice day? Luce C-MonEtiquette
I
Invité
Rating: 5 out of 5
Very pretty and arrived on time, thank you!
Translated reviews
E
ESPOSITO L.
Rating: 5 out of 5
The adhesive labels are very cute, with eye-catching lettering and designs! They hold well on objects and clothes!
Translated reviews
I
Ines
Rating: 5 out of 5
It is the second time I buy in Petit Ferdinand and I will continue buying. Good product, nice finish, arrives quickly and in the first order there was a delay due to the logistics company, but the after sales service of Petit Ferdinand solved it quickly.
Translated reviews
A
agnès Decramer
Rating: 5 out of 5
Good quality labels, fast delivery. Perfect!
Translated reviews
M
Marie-Estelle OULMA MUNIER
Rating: 5 out of 5
Easy to use
Translated reviews
H
Hala Elassili
Rating: 5 out of 5
Very pretty and practical to apply, plus the free stickers my daughters were delighted.
Translated reviews
C
Céline
Rating: 5 out of 5
Very practical. Easy to glue. Perfect. Highly recommend.
Translated reviews
M
Melanie Delelis
Rating: 5 out of 5
Satisfied with my purchase Fast shipping Great thanks
Translated reviews
D
Delphine Husson
Rating: 5 out of 5
Fast service
Translated reviews
S
Stéphanie
Rating: 5 out of 5
Fast delivery and top quality! To be seen over time after washing?
Translated reviews
C
Coralie Smagghue
Rating: 5 out of 5
Labels received on time, as pretty as ever.
Translated reviews
J
jennifer
Rating: 5 out of 5
Delivery is fast to the West Indies, and the quality of the labels is very satisfactory. Resistant to washing. Very good value for money.
Translated reviews
L
Laura Leloup
Rating: 5 out of 5
perfect. very good quality
Translated reviews
M
Mouna
Rating: 5 out of 5
Very good, responsive team... small error on my order but having sent a complaint email, I very quickly received my new order. I would recommend
Translated reviews
K
Kaltoume BAHLOULI
Rating: 5 out of 5
I ordered the self-adhesive labels and the iron-on labels for a total of 420 labels. They're great for marking the little ones' things, and they're especially durable.
Translated reviews
I
Invité
Rating: 5 out of 5
Never disappointed
Translated reviews
A
ALI PRESSILIA
Rating: 5 out of 5
Extra products. Delivery was delayed by the deliveryman and the after-sales service refunded the delivery costs. Delighted!
Translated reviews
I
Invité
Rating: 1 out of 5
Once you've followed all the instructions, the labels go right out of the machine as soon as you wash them for the first time...
Translated reviews
Response from Petit-Fernand
Hello, I'm sorry to read that you're having problems with your labels. I've just e-mailed you to help you. Have a nice day? Luce C-MonEtiquette
D
David K.
Rating: 1 out of 5
We ordered our labels and unfortunately when they arrived, we had been sent someone else's instead of the ones we ordered. Not a huge issue, although frustrating, I understand these things can happen. But despite contacting the company immediately and being assured they would send replacements straight away for us, they eventually got round to dispatching the replacement labels today. That's six days later. Now I can understand a mistake happening as I say, what I can't understand is casually taking six days to begin the process of remedying the error. That sort of thing should be priority number one for a company, but instead of taking the opportunity to turn it into a positive and show that they will go out of their way to put things right, their response was essentially “Yeah we're busy but they are on the way now.” Absolutely dreadful attitude.
Response from Petit-Fernand
Hello David, I am terribly sorry to hear that your experience with our company was disappointing. I thank you for your understanding with the mix-up in orders and I do apologise for the delays in sending a replacement. Replacement orders are usually produced within 24 hours and dispatched as soon as possible, however I believe this time there was some issue at the production that prevented the speedy dispatch of your order. I have searched for our previous message conversation and system to apologise further and offer some compensation but couldn't find you under the name indicated on this publication; I therefore invite you to contact our customer service. Kind regards, Jessica, Petit-Fernand
M
Myriam
Rating: 5 out of 5
Very good quality labels, received quickly. Nothing to say, it was perfect.
Translated reviews
C
Christelle Perez
Rating: 5 out of 5
As described
Translated reviews
S
Sophie LONGIN
Rating: 5 out of 5
Super my girls are delighted as every year
Translated reviews
M
Monica Martin Martin
Rating: 1 out of 5
The order has not arrived and was supposed to be shipped on August 16. I have already sent two mails, and only got an automatic reply. This is the second time this has happened to me with you.
Translated reviews
Response from Petit-Fernand
Hi Monica, we have sent you an email to help you as soon as possible. We will do everything necessary for you to receive it. Good day, Sandra Petit-Fernand
A
Alex
Rating: 5 out of 5
I'm delighted with these labels, but we'll have to wait and see how long they last as this is the first time we've ordered them!
Translated reviews
C
carolanne A.
Rating: 5 out of 5
The stickers from this company are amazing they wash, wash and wash and do not budge on clothing and on lunchbox/water bottle. Great quality and price. Have ordered two years in a row now and will be returning again for years to come. Thank you
A
ALIX
Rating: 5 out of 5
Great value for money!
Translated reviews
L
Ludiwine Ginouves
Rating: 5 out of 5
I've been ordering for years for my 3 children and I'm always so satisfied with the quality, delivery times, etc.
Translated reviews
S
Sophie
Rating: 5 out of 5
Unbeatable value for money
Translated reviews
N
Noémie
Rating: 5 out of 5
Perfect, very cute label and good quality. Fast shipping.
Translated reviews
B
Bettina Lacquemant
Rating: 5 out of 5
Impeccable as every year; conforms to my expectations, fast shipping. See you next year.
Translated reviews
I
Isma
Rating: 5 out of 5
Great! Twice I've ordered and it's been perfect? Thanks
Translated reviews
C
CRISTINA
Rating: 5 out of 5
They arrived very quickly and perfectly. They also come in a checkbook and have stickers as a gift.
Translated reviews
Response from Petit-Fernand
Good morning, Thank you very much for your message ! Camille Petit-Fernand
D
durupt ophelie
Rating: 5 out of 5
order conforms, I strongly recommend, very happy with their product.
Translated reviews
G
Gala
Rating: 1 out of 5
I placed an order for labels (with plenty of margin) to have everything ready to start school and they did not arrive. They offered to refund my money or send it again and I chose the second option because I needed them and they sent them again with regular shipping, so my son is starting school and the labels have not arrived yet.
Translated reviews
Response from Petit-Fernand
Hopefully it will reach you in the next few days. We have resent it to you free of charge in spite of the anomaly of delivery by the post office. Have a nice day, Sandra Petit-Fernand
M
Mr Glandiere
Rating: 5 out of 5
Serious company I am very satisfied thanking you
Translated reviews
Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. I will contact you to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
I
Invité
Rating: 5 out of 5
Fast order and superb label
Translated reviews
C
Celine
Rating: 5 out of 5
Perfect labels are nice and easy to apply
Translated reviews
F
France Covin
Rating: 5 out of 5
Fast delivery
Translated reviews
C
Carine
Rating: 5 out of 5
Very good quality. After 1 year it doesn't come unstuck. I really recommend it.
Translated reviews