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G
Rating: 5 out of 5
Beautiful, long-lasting labels with free stickers that kids love.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 58 449 published reviews
Summary of reviews
The store consistently delivers practical, well-presented labels and water bottles with many customers noting the detailed presentation, appealing designs, and useful, cute features such as stickers included with orders. Delivery is repeatedly praised for speed and reliability, with orders arriving promptly and precision in shipping, while packaging and presentation are described as excellent. Customer service is highlighted for responsiveness and helpfulness, with smooth order creation, easy returns or reshipments when needed, and satisfaction carried across multiple years of use. Overall, customers emphasize dependable quality, variety of designs, and strong value for money, making it a trusted choice for clothes labels and related products.
Reviews 1 and 5 stars
Reset filtersB
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello, an e-mail has just been sent to you with various options for dealing with this incident. Have a nice day, Ophélie C-MonEtiquette
M
Rating: 5 out of 5
Great products. The labels are beautiful and the little stickers are great as gifts. And I love the packaging with the little cardboard animals to build and color.
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E
Rating: 1 out of 5
Very long shipping, tomorrow is 10 days, go ahead and buy elsewhere you also get free shipping, not worth it, the internet is full of label sellers
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Response from Petit-Fernand
Good morning Elena, we are sorry for this delay on the part of postal services. Please feel free to contact us at [email protected] and we will do what is necessary to help you. Have a great day
N
Rating: 5 out of 5
UPDATE: received a full refund and ordered different stickers that have been great, also really good customer service, thank you. Really disappointed with the stickers this time around. I've been ordering for a few years now and always been great but this time they don't stick very well and keep peeling off everything *no email received as of yet*
Response from Petit-Fernand
Hello Nicola, We are sorry to hear that the quality of our object labels hasn't been satisfactory this time around. We have now contacted you by email to offer a suitable solution. Jessica, Petit-Fernand
J
Rating: 5 out of 5
Good product, adequate price, good quality. We repeat year after year, always with excellent results.
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M
Rating: 5 out of 5
Only the shipping took a little long. Otherwise, the stickers are super cute and easy to use.
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Response from Petit-Fernand
Thank you for your purchase and your review. We are sorry that the delivery took longer than expected. However, we are pleased that you like our products. Have a nice day, ? Elise, EsIstMeins
S
Rating: 5 out of 5
Complete and fast
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I
Rating: 5 out of 5
Petite Fernand's costumer service is extremely supportive and understanding. They have helped me immediately and with love. Petite Fernand is absolutely the number 1!!!
P
Rating: 1 out of 5
I have not received
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Response from Petit-Fernand
Good morning, We are sorry to hear that Correos has not yet delivered your order. Our customer service team has been in contact with you to help you with this situation. Good morning, Camille Petit-Fernand
K
Rating: 1 out of 5
The company advertises 48-hour production and immediate dispatch - unfortunately, in my case, production has already taken around 14 days. Hands off this store from France!
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Response from Petit-Fernand
Hello Karli. We are sorry that it has taken 14 days for your order to reach us. It is very rare that the post office takes so long. We do indeed produce within 48 hours and then pass the orders on to the post office. Normally delivery takes 2-6 days, but we cannot influence the post office if there are delays. Please get in touch with us to discuss this matter. We are here to help! LG, Ana
C
Rating: 5 out of 5
I'm delighted with my purchase, the personalized snack box is adorable. Delivery was a little long for my taste, but apart from that, I'd recommend it.
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C
Rating: 5 out of 5
Had an amazing experience with this company and the product is awesome
L
Rating: 1 out of 5
I paid 10 for express delivery in 48h, the parcel arrived in 96h... missed my daughter's first day of school.
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Response from Petit-Fernand
Hello Lila, Thank you for your message. We've contacted you by e-mail to offer you a solution for this delivery incident. Have a nice day, Ophélie C-MonEtiquette
B
Rating: 1 out of 5
I bought 2 bottles of very good quality but the snack box is much less so. The label with the design and name is simply glued on. It's supposed to be machine washable but the machine will probably permanently remove the design. Rather disappointed
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Response from Petit-Fernand
Hi Nadia, Our customizable snack boxes are microwave and dishwasher safe. However, we recommend cleaning the lid with a soft sponge for the stickers to stay on better. Have a nice day, Ophélie C-MonEtiquette
A
Rating: 5 out of 5
Excellent experience. Chosen for the second time. Fantastic graphics. Very fast delivery time. Everything perfect for my little one. I highly recommend it!!!
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J
Rating: 5 out of 5
Super great, very easy to stick and my child loves it
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Response from Petit-Fernand
Thank you very much for your order and your great review! We are delighted that you like our products. Have a nice day, ? Elise, EsIstMeins
M
Rating: 5 out of 5
Received quickly and is exactly what I asked for.
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C
Rating: 5 out of 5
Very good ??the labels are great ?? available and responsive.
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S
Rating: 5 out of 5
Fast delivery, fair price, I've ordered several times already and I'm very satisfied.
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S
Rating: 5 out of 5
Very good quality and fast shipping
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S
Rating: 5 out of 5
Hello I am very satisfied with my order, very good quality. On top of that, their customer service is top notch. I had a reservation because I hadn't received my product on time despite paying extra for a 24-hour delivery, but customer service was very responsive in resolving this problem. I recommend this site, go with your eyes closed. My son is so happy with his personalized labels and his moth to taste. Thank you
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Response from Petit-Fernand
Hello Stéphanie, We have contacted you by e-mail with a solution to this incident. We are sincerely sorry, and we hope that your little one's return to school went well. Have a nice day, Ophélie C-MonEtiquette
K
Rating: 5 out of 5
Communication is fantastic and the staff are really helpful. The stickers arrived in a little booklet which is super cute and practical. There are additional stickers for the children to play with which I thought was a nice touch. The actual stickers are the perfect size, not too big which means they fit on the clothing label nicely but not small enough to be missed. They attach to the clothing really well and are incredibly durable. Couldn't recommend enough.
C
Rating: 5 out of 5
There's nothing to complain about, I've been a customer for about 6 years and I've never been disappointed. I recommend them.
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M
Rating: 5 out of 5
I've been ordering from you for 2 years and I'm always happy with my order.
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N
Rating: 1 out of 5
Delivery time not respected
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Response from Petit-Fernand
Hello Nathalie, We are very sorry about this delivery incident. We have opened a Chronopost claim for this incident. We have also reimbursed your delivery costs. Have a nice day, Ophélie C-MonEtiquette
M
Rating: 1 out of 5
I paid 10 euros for fast shipping and didn't receive it on time. Customer service didn't even make a commercial gesture, very little communication. Very disappointing. I won't recommend them again.
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Response from Petit-Fernand
Hello Marie, A reply was sent to you 10 days ago. Unfortunately, without any feedback from you, we were unable to take any action. We've contacted you today by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
M
Rating: 5 out of 5
I had a problem with my order not being received and they proceeded to send me a new order at their expense this time received. Very satisfied
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C
Rating: 5 out of 5
product fully complies with my expectations, you can customize the color, writing and motifs, perfect!
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M
Rating: 1 out of 5
I only received one of the 2 orders placed on the same day with 2 different promo codes. I paid the shipping for the 2 orders. I am very disappointed.
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Response from Petit-Fernand
Hello Mathilde, We are very sorry about this delivery incident. We have contacted you by email to resend your missing order. Have a nice day, Ophélie C-MonEtiquette
G
Rating: 5 out of 5
Fast and very human customer service. I had a problem with the shipment and they gave me a solution super fast. Thank you!
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L
Rating: 5 out of 5
So happy with my purchase and although I had a wee issue with delivery it was dealt with swiftly and in a friendly and professional manner. Will definitely purchase again.
L
Rating: 5 out of 5
Top products, good quality, great choice and variety,
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D
Rating: 1 out of 5
The self-adhesive labels do not stand up to washing at 30 degrees. I don't recommend them at all. Very disappointed.
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Response from Petit-Fernand
Hello, It's not normal for your labels to wash off. We've contacted you to find out what could have happened, and to provide you with a lasting solution. All the best, Ophélie C-MonEtiquette
I
Rating: 5 out of 5
Very easy to choose and they look very nice.
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D
Rating: 5 out of 5
All good Very simple
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Response from Petit-Fernand
Thank you very much for your order and your review. We are delighted that you like our products. Have a nice day. ?? Elise, EsIstMeins
B
Rating: 5 out of 5
Beautiful labels.
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I
Rating: 5 out of 5
easy-to-use website, even on a cell phone, lots of colors and styles available. even if there was a slight delay, I was notified by e-mail (and finally the order arrived just 1 day late).
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E
Rating: 1 out of 5
I never received the package or received an explanation
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Response from Petit-Fernand
Hello Erica, A delivery notice was left in your letterbox on September 5. However, we have contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
H
Rating: 5 out of 5
Fast, quality service. Top product!
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