The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
So far I have always been satisfied. But this time not at all. Still 14 days like always nothing no order there. Then it was sent out but unfortunately not completely.
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Response from Petit-Fernand
Good day,
thank you for your nice feedback. It is nice to hear that you were satisfied with your order.
Have a nice day,
Customer Service EsIstMeins
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Nina H.
Rating: 3 out of 5
following a purchase from 05/06/2025
Average quality, long delivery times
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ludivine L.
Rating: 3 out of 5
following a purchase from 14/06/2025
The quality of the bottle is good but disappointed that they are stuck stickers. They wear out quickly. I prefer the quality of the children's bottles I bought about 5 years ago where the design was painted into the mass. Otherwise very nice, true to the rendering.
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Response from Petit-Fernand
Hello Ludivine,
Thank you for your transparency.
I just contacted you by email to discuss with you.
Have a very nice day,
Sandra
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Isabelle T.
Rating: 2 out of 5
following a purchase from 06/06/2025
On this order, the labels are very difficult to peel off and there is a plastic film left around the label.
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Response from Petit-Fernand
Hello Isabelle,
Thank you for taking the time to write to us.
I confirm the return of the order.
A big thank you for your trust,
Sandra
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Laetitiacyrille T.
Rating: 2 out of 5
following a purchase from 12/06/2025
The label does not stick and is impossible to remove from the plate
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Response from Petit-Fernand
Hello Laetitia,
I just sent you an email to help you.
Sorry to read your message. Rest assured, a new order is coming very soon.
Wishing you a very nice summer,
Sandra
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Celine V.
Rating: 3 out of 5
following a purchase from 10/06/2025
I ordered 2 packs of iron-on labels and the printing on one of the packs of all the labels has a symbol that hides the end of the name. It's a shame....
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Response from Petit-Fernand
Hello Céline,
Thank you for your feedback.
We are sorry to hear that the labels you received do not fully meet your satisfaction.
In order to understand the problem encountered and thus be able to assist you better, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Gloria T.
Rating: 3 out of 5
following a purchase from 30/05/2025
I noticed a few days ago that you forgot to put the 'y' on Thierry
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Response from Petit-Fernand
Hello Gloria,
We are sorry to read your message.
Indeed, we see that the original order does not have a 'y', as received. You can check your order confirmation to verify the customization you chose.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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Fiori F.
Rating: 3 out of 5
following a purchase from 28/05/2025
very expensive
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Nolwenn B.
Rating: 2 out of 5
following a purchase from 07/06/2025
Disappointed with this last order. Labels that peel off poorly, writing and color changed even though I requested a reprint of labels I had already ordered.
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Response from Petit-Fernand
Hello Nolween,
We are sorry to hear that your last order did not fully meet your expectations.
In order to better understand the situation and assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Priscia G.
Rating: 3 out of 5
following a purchase from 06/06/2025
I have been ordering for 3 years, always happy with the quality and speed of the shipments, except that in this last order, the cutting edge is not well done, I have to use scissors, which is really not practical.
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Response from Petit-Fernand
Hello Priscia,
Thank you so much for your loyalty.
As you may have noticed in the past, our self-adhesive labels for clothing are usually easy to use.
We have just contacted you by email to assist you!
Have a nice day,
Camille C-MonEtiquette
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Mylene D.
Rating: 3 out of 5
following a purchase from 05/06/2025
Practical product for traveling, the downside is that everything comes off in the wash
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Response from Petit-Fernand
Hello Mylene,
Thank you for your feedback.
Our labels are normally designed to withstand washes up to 60°C. Yours should not come off like that.
To assist you, we have just contacted you
Have a nice day,
Camille C-MonEtiquette
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Veronique B.
Rating: 2 out of 5
following a purchase from 01/06/2025
The labels do not stick to the clothes, the ones we use with the iron. I respected the deadline but nothing works. My daughter is going on a school trip, so I'm not very satisfied to have to go buy labels in a store.
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Response from Petit-Fernand
Hello Véronique,
We are sincerely sorry to read that your labels have come off. Our labels are indeed designed to be very durable, and we are sorry for this anomaly.
In order to assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Ana A.
Rating: 3 out of 5
following a purchase from 21/05/2025
The stickers received on this occasion are not die-cut enough, making it very difficult to remove them from the booklet they come in.
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Response from Petit-Fernand
Hello Ana,
I am very sorry to read that your labels are difficult to peel off their supports. It must be a manufacturing defect, and we apologize for that.
To assist you in the best way possible, we have just contacted you.
Have a good day,
Camille Petit-Fernand
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Amandine P.
Rating: 3 out of 5
following a purchase from 30/05/2025
Disappointed with the backpack.
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Response from Petit-Fernand
Hello Amandine,
We are sorry to read that the product you received does not meet your expectations. We try to describe our products as accurately as possible and are sorry that this was not sufficient for you.
Your feedback is important to us. For this, we remain available by email and phone with pleasure.
Have a nice day,
Camille C-MonEtiquette
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Dienemba B.
Rating: 3 out of 5
following a purchase from 21/05/2025
The labels were not easy to peel off the backing
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Response from Petit-Fernand
Hello Dienemba,
Thank you for informing us of this anomaly.
We are sincerely sorry to find that your labels are difficult to remove from their backing.
We have just contacted you by email to assist you
Have a nice day,
Camille C-MonEtiquette
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aurelie M.
Rating: 3 out of 5
following a purchase from 21/05/2025
My labels are difficult to peel off the paper and there is a plastic film on top
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Response from Petit-Fernand
Hello Aurélie,
Thank you for informing us of this anomaly, we are sincerely sorry.
I confirm that the information has been forwarded to the relevant department.
As for your order, replacement labels will be sent to you.
Have a nice day,
Camille C-MonEtiquette
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farida B.
Rating: 2 out of 5
following a purchase from 19/05/2025
The labels received on this order are very difficult to remove before being stuck and sometimes tear.
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Response from Petit-Fernand
Hello Farida,
We are sincerely sorry to hear that your labels are difficult to remove from their backing.
We have just contacted you to offer a solution! 😊
Have a nice day,
Camille C-MonEtiquette
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Sabrina D.
Rating: 2 out of 5
following a purchase from 18/05/2025
this is the 2nd time I order. the 1st order was perfect but now it's impossible to peel off the labels 😏
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Response from Petit-Fernand
Hello Sabrina,
We are sincerely sorry to hear that your labels are difficult to remove from their backing. It must be a defect during the cutting process, our apologies.
A new production has just been set up to replace the labels you received 😌
Have a nice day,
Camille C-MonEtiquette
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salome A.
Rating: 2 out of 5
following a purchase from 15/05/2025
The labels are difficult to peel off, the perforation is not good and as a result the label bends, I will not renew the experience.
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Response from Petit-Fernand
Hello Salomé,
We are sincerely sorry to read your message.
Your labels should indeed not be difficult to remove from their backing. Therefore, to assist you better, our team has just contacted you. 😊
Have a nice day,
Camille C-MonEtiquette
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Laure R.
Rating: 3 out of 5
following a purchase from 11/05/2025
The label on the hats is not holding
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Response from Petit-Fernand
Hello Laure,
Thank you for sharing your feedback with us.
Our team has just contacted you to understand and provide you with a solution :)
Have a great day,
Camille C-MonEtiquette
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Elise D.
Rating: 3 out of 5
following a purchase from 09/05/2025
There are labels that are not in my son's name... Surely a mistake during printing. But the others are nice
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Response from Petit-Fernand
Hello Elise,
We are sincerely sorry for this human error. However, we hope that you like your labels! 😊
Our customer service is available if you need any assistance.
Have a nice day,
Camille C-MonEtiquette
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Jenna P.
Rating: 3 out of 5
following a purchase from 06/05/2025
After just one wash, the labels come off. I am quite disappointed.
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Response from Petit-Fernand
Hello Jenna,
Our clothing labels are designed to withstand many washes up to 60°C.
We hope the solution provided by our customer service meets your needs 🙂
Have a nice day,
Camille C-MonEtiquette
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Elisa S.
Rating: 3 out of 5
following a purchase from 02/05/2025
Quick! Complete order but still disappointed by the lack of spare parts for lunchboxes that wear out very quickly...
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Response from Petit-Fernand
Hello Elisa,
Thank you for your very valuable feedback.
We do indeed offer spare parts for our lunchboxes and water bottles to help you keep them for even longer.
We are taking your request for new parts to be made available into account and will pass it on to the relevant department.
Have a great day,
Camille C-MonEtiquette
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Sandra A.
Rating: 2 out of 5
following a purchase from 02/05/2025
I always get my labels from C-Monetiquette, I have always been very satisfied but not this time. The labels come off especially during the washing of the clothes, yet I wash at 30° or 40°. I followed the instructions with the iron. I will no longer place orders for clothing labels.
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Response from Petit-Fernand
Hello Sandra,
We are sorry to read your comment.
As you may have seen in your previous orders, our labels are normally quite resistant during washes.
To understand this situation and assist you, our customer service has just contacted you. 😊
Have a nice day,
Camille C-MonEtiquette
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Samia N.
Rating: 3 out of 5
following a purchase from 01/05/2025
The labels do not stick well enough on the clothes and as soon as they go through the wash, it's a disaster, they come off.
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Response from Petit-Fernand
Hello Samia,
Thank you for contacting us.
Our self-adhesive labels for clothing are applied to the existing labels on the garments to ensure optimal adhesion as explained on our website. Indeed, they do not stick directly to the fabric.
If you still notice peeling, we recommend contacting our customer service via our contact form. 😊
Have a nice day,
Camille C-MonEtiquette
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Walid K.
Rating: 3 out of 5
following a purchase from 01/05/2025
Reliable site. Timely delivery but the price is high compared to the quantity of product.
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Response from Petit-Fernand
Hello,
Thank you for your feedback.
Regarding our prices, we regularly offer promotional deals to allow you to benefit from great discounts. Don't hesitate to subscribe to our Newsletter to receive all our offers. 🎉
Have a great day,
Elise, C-MonEtiquette
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Marion D.
Rating: 3 out of 5
following a purchase from 26/04/2025
I am disappointed with my purchase because I did not see that these were labels to stick on clothing labels and not directly on the clothing.
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Response from Petit-Fernand
Hello Marion,
You indeed chose our adhesive labels for clothing which are applied to the existing labels on the clothing. We specify this on our site to avoid any confusion, but we are sorry that this was not clear to you..😔
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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Géraldine D.
Rating: 3 out of 5
following a purchase from 24/04/2025
I paid for express delivery to receive my purchase 6 days later. I sent an email about this and it went unanswered.
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Response from Petit-Fernand
Hello Géraldine,
We are sincerely sorry for this delivery delay.
We confirm that the shipping costs of your order have been refunded :)
We remain available if you have any questions.
Have a nice day,
Camille C-MonEtiquette
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Marine M.
Rating: 2 out of 5
following a purchase from 17/04/2025
I find the check system necessarily practical... I also think that the label formats are not necessarily varied enough. For example, at a competitor's, I was able to get round labels, or shorter ones... which allows for a wider use... Not sure if I will come back, we'll see about the longevity on textiles and objects.
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Response from Petit-Fernand
Hello,
Thank you, your feedback is important to us.
For our object labels, you also have the option to choose from different formats (round, rectangular, multi-line...) to best adapt to all surfaces.
Our team is available to answer your questions via our contact form 😊
Have a nice day,
Camille C-MonEtiquette
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Aubout L.
Rating: 2 out of 5
following a purchase from 12/04/2025
The labels come off quite easily.
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Response from Petit-Fernand
Hello,
We regret to read your comment.
Our labels are specifically designed to be very durable during washes.
It is therefore not normal for yours to come off easily.
Our teams have just contacted you to assist you.
Have a nice day,
C-MonEtiquette
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Mylène D.
Rating: 2 out of 5
following a purchase from 12/04/2025
The adhesive labels come off in the wash.
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Response from Petit-Fernand
Hello Mylène,
We are sorry to read your message. Our labels are designed to withstand many washes.
Therefore, our customer service has just contacted you to assist you as soon as possible.
Have a nice day,
C-MonEtiquette
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Fernanda E.
Rating: 3 out of 5
following a purchase from 28/03/2025
The sticker is too small and with so much information (name, mobile number, and drawing) nothing is understandable.
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Response from Petit-Fernand
Hello Fernanda,
We are sorry to read your message.
We try to provide you with all the possible features of our products.
Regarding the font size, we limit the number of characters you can enter so that the label is clearly visible.
However, the more text you enter, the smaller the size will be.
We remain available for more information.
Have a good day,
Petit-Fernand
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Thierry M.
Rating: 2 out of 5
following a purchase from 05/04/2025
The iron burned the garment before the label was applied.
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Response from Petit-Fernand
Hello,
We are sorry to read your message. As we specify on our website, for the most delicate textiles, we recommend using our self-adhesive labels for clothing to stick on the existing labels of your garments.
Have a nice day,
C-MonEtiquette
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Noémie E.
Rating: 3 out of 5
following a purchase from 30/03/2025
This is the third or fourth time I order and this time I find it quite difficult to remove the labels one by one to stick them, as if the pre-cutting had a defect. Additionally, a transparent film comes every time. This is the case on the entire first page of the large notebook purchased.
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Response from Petit-Fernand
Hello Noémie,
We regret to read your message.
Our labels are normally designed to be easy to use.
Therefore, our teams have just contacted you to assist you as quickly as possible.
Have a nice day,
C-MonEtiquette
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Anne-Marie M.
Rating: 2 out of 5
following a purchase from 04/04/2025
Disappointed with the item... For the straw bottle, the spout is too wide and the straw falls out easily, and now my child has lost it and this bottle is no longer useful, it's a shame after 1 week.
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Response from Petit-Fernand
Hello Anne-Marie,
We are sincerely sorry that the straw received is not the right size.
We have just contacted you to resolve your issue.
Have a nice day,
C-MonEtiquette
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Diane P.
Rating: 2 out of 5
following a purchase from 17/03/2025
I ordered iron-on labels for the clothes of my 3 daughters. They arrived very quickly. However, I am very disappointed with the quality; they come off after the first wash despite following the application procedure with the iron. And no matter the fabric of the garment, they do not hold.
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Response from Petit-Fernand
Hello Diane,
We are sorry that your labels have come off. Following your exchanges with our customer service, we hope that the labels we are sending you will meet your expectations. 😊
Have a nice day,
C-MonEtiquette
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Stéphanie V.
Rating: 3 out of 5
following a purchase from 02/04/2025
I had already ordered from this site and I was satisfied. This time I ordered and was supposed to receive my order on Thursday or Friday at the latest, having paid for expedited shipping; I received a green letter envelope on Monday and it was not my order. Not receiving it on the expected date, I requested a refund for the shipping costs, which were refunded to me, and upon receiving the order that was still not mine, I filed a complaint for a refund and that was refunded to me. I was disappointed with this order.
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences encountered during your last order. This is absolutely not the level of service we wish to provide, especially since you had already been satisfied in the past.
We fully understand your disappointment regarding the delivery delay and the error in sending your order. Our teams did their best to assist you as quickly as possible.
Your feedback is valuable and allows us to strengthen our controls to prevent this type of situation from happening again. We hope to have the opportunity to regain your trust during your next order.
Have a nice day,
C-MonEtiquette
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Nadia Z.
Rating: 2 out of 5
following a purchase from 31/03/2025
The name stuck on the water bottle started to fade after the first wash…
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Response from Petit-Fernand
Hello, I am sorry to read your message. I just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
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Pauline P.
Rating: 2 out of 5
following a purchase from 27/03/2025
My last order was satisfactory, but since the previous one was defective and I received no response after sending an email, the labels were very difficult to peel off their pouch, which distorted them. No response, no compensation.
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Response from Petit-Fernand
Hello, We are surprised to read your review, as we have not received any email from you. We have just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
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charline M.
Rating: 2 out of 5
following a purchase from 25/03/2025
The thermal labels for clothing have changed in quality, they do not 'stick' and smell like melted plastic when we apply them with an iron, (despite following the instructions carefully) we did not have this problem before.
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Response from Petit-Fernand
Hello Charline, Thank you very much for your feedback. I am sincerely sorry to see that the labels do not meet your expectations. I have just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
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