The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
However, used to making labels. Very disappointed with the quality, the labels detach very difficultly and get damaged one time out of two. The only positive point is the design and color chosen by my daughter.
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Response from Petit-Fernand
Hello Sarra,
We have just received your feedback and are sincerely sorry. Our teams have just contacted you to assist you in this situation.
Have a nice day,
C-MonEtiquette
S
Sue G.
Rating: 2 out of 5
following a purchase from 13/03/2025
Problem was rectified but wrong name on labels were sent out firstly. Ordered a boys name, girls arrived. Had to wait again. Prob wouldn't recommend
Response from Petit-Fernand
Hi Sue,
We're truly sorry for the mix-up with your order. We did our best to make it right by sending a corrected set as quickly as possible. Thank you so much for your patience and understanding — it means a lot to us!
Chiara, Petit-Fernand
N
Noémie P.
Rating: 2 out of 5
following a purchase from 24/03/2025
Half of the labels do not peel off well at all. Sometimes it is even impossible to detach them from their backing.
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Response from Petit-Fernand
Hello Noémie,
Your labels should indeed come off easily from your notebook. To assist you with the issue you are experiencing, our team has just contacted you 😊
Have a nice day,
C-MonEtiquette
F
Florie J.
Rating: 3 out of 5
following a purchase from 22/03/2025
The adhesive clothing labels are very hard to remove and this is not the first time I have lamented this problem.
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Response from Petit-Fernand
Hello Florie,
We regret to read your message.
Our labels should not be difficult to remove from their backing but rather easy to use.
We have just contacted you to assist you!
Have a nice day,
C-MonEtiquette
C
Catherine V.
Rating: 3 out of 5
following a purchase from 21/03/2025
Not yet tried the labels when cleaning clothes.
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Response from Petit-Fernand
Hello Catherine,
Thank you for your order, we look forward to your feedback 😊
Have a nice day,
C-MonEtiquette
F
France F.
Rating: 2 out of 5
following a purchase from 16/03/2025
The duffel bag is much smaller than the one shown in the photos.
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Response from Petit-Fernand
Hello France,
We are sorry that our bag does not fully meet your satisfaction.
The dimensions of our products are available on our website to help you better visualize the final result.
We regret that this information was not sufficient for you😔
Have a nice day,
C-MonEtiquette
Y
Yasmina M.
Rating: 3 out of 5
following a purchase from 19/03/2025
Good. This is the second time I order a water bottle for my daughter this year. They are very pretty and sturdy, however the inscriptions do not last a full school year, which is annoying given the price. The last one I ordered has my daughter's name already partially worn off and yet I do not put it in the dishwasher. But my daughter loves her personalized water bottles.
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Response from Petit-Fernand
Hello Yasmina,
Thank you for your feedback. We are sorry that the inscription did not last as long as expected. We have just contacted you to assist you 😊
Have a nice day,
C-MonEtiquette
A
AMELIE P.
Rating: 2 out of 5
following a purchase from 19/03/2025
The labels are very nice, but on the practical side, it remains to be reviewed: it is not easy to detach them from the support. Pieces of the plastic film remain stuck to the label.
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Response from Petit-Fernand
Hello Amélie,
Thank you for sharing your feedback. We have just contacted you to assist you.
Your labels should not be difficult to remove from their supports 😊
Have a nice day,
C-MonEtiquette
S
Séverine G.
Rating: 3 out of 5
following a purchase from 13/03/2025
Despite my claims, I still have not received the cap corresponding to my order to this day.
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Response from Petit-Fernand
Hello Séverine,
Following our email exchanges, we confirm the reshipment of the cap corresponding to your order.
We sincerely apologize for this error and remain available if needed.
Have a nice day,
C-MonEtiquette
D
Davina K.
Rating: 2 out of 5
following a purchase from 03/03/2025
Unfortunately, many stickers were not really peelable, and when you tried to do so, they broke. I found that very disappointing.
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Response from Petit-Fernand
Good day,
M
Marie-Ange B.
Rating: 3 out of 5
following a purchase from 13/03/2025
2 : Child's backpack arrived on time, beautiful but the straps are way too long despite the adjustment and a rather tall child. Too bad!! Disappointed
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Response from Petit-Fernand
3 : Hello Marie-Ange,
Your feedback is very important to us.
The relevant service has just been informed of your experience. We only have one size for our backpack and we are sorry to learn that it is currently too big for your child 😔
Have a nice day,
C-MonEtiquette
C
Chantelle D.
Rating: 2 out of 5
following a purchase from 04/03/2025
I don't know if there was a mistake with my stickers, but some are of very poor quality and color.
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Response from Petit-Fernand
Hello Chantelle,
Our customer service has just contacted you.
We are here to help you!
Have a good day,
Camille Petit-Fernand
F
Florence L.
Rating: 2 out of 5
following a purchase from 13/03/2025
0 : Font too small
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Response from Petit-Fernand
1 : Hello Florence,
We are sorry that the rendering of your labels does not meet your expectations.
We do everything on our site to allow you to visualize the final result.
It is with regret that we note that in your case this has not been sufficient 😔
We remain available if needed.
Have a nice day,
C-MonEtiquette
A
Angelique S.
Rating: 2 out of 5
following a purchase from 11/03/2025
I'm so disappointed, the little cherries are starting to fade! I love the concept but really for the price I'm disgusted! I've only washed it by hand 3 times and without rubbing the outside. If I had known, I wouldn't have bought it! It's a shame because I love your site.
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Response from Petit-Fernand
Hello Angélique,
The quality of our products is essential to us. Therefore, the illustrations on your water bottle should not fade as you describe.
To assist you in this situation, our customer service has just contacted you!
Have a nice day,
Camille C-MonEtiquette
A
Angélique C.
Rating: 3 out of 5
following a purchase from 10/03/2025
2: Label quality is very good, however despite the extra cost for express delivery, it was not only not delivered on time but to a different pickup point. Running around the city for a standard envelope upset me. The outer envelope was disgusting but despite that, the product quality is impeccable. Only the delivery is not good. Best regards
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Response from Petit-Fernand
3: Hello Angélique,
We are sorry for this delivery delay 😔
If you notice any anomalies with your labels, please do not hesitate to contact our customer service so we can assist you!
Have a nice day,
Camille C-MonEtiquette
C
Cindy C.
Rating: 3 out of 5
following a purchase from 10/03/2025
0: Ordering labels for clothing. The peeling off of the labels is difficult in the booklet.
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Response from Petit-Fernand
1: Hello Cindy,
We sincerely apologize for this cutting defect. Our customer service has just contacted you to offer a solution as soon as possible! 😊
Have a nice day,
Camille C-MonEtiquette
Y
Yannick T.
Rating: 2 out of 5
following a purchase from 06/03/2025
This is the 2nd time I order personalized mugs for my grandchildren. Completely satisfied upon receiving the first one, but that's not the case this time. The screen printing is partially flawed. The end of the design is blistered and I don't think it will withstand washing, and I regret it because this site seemed safe and serious to me. Fast shipping, careful packaging.
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Response from Petit-Fernand
Hello Yannick,
Thank you for taking the time to give us feedback!
We are sincerely sorry to hear about this manufacturing defect. It is not normal for the result of your order to be as you described.
To assist you, we have just contacted you 😊
Have a nice day,
Camille C-MonEtiquette
V
Valérie D.
Rating: 3 out of 5
following a purchase from 04/03/2025
I am disappointed that I could not benefit from a promo code that was valid at the time of the order.
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Response from Petit-Fernand
Hello Valérie,
We are sorry that the offer could not be applied to your order 😔 Many offers will be available soon, allowing you to benefit from a new discount!
Have a nice day,
Camille C-MonEtiquette
C
Céline D.
Rating: 2 out of 5
following a purchase from 03/03/2025
The labels are pretty, but those meant to withstand washing came off after the first wash at 30 degrees. Disappointed.
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Response from Petit-Fernand
Hello Céline,
Thank you for sharing this information with us. Your iron-on labels should not come off like that after washing.
In order to understand what might have happened and offer you a solution, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
J
Jeremy S.
Rating: 3 out of 5
following a purchase from 02/03/2025
Longer than announced
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Response from Petit-Fernand
Hello Jeremy,
We are very sorry to hear that your order has been delayed by the carrier.
We hope you enjoyed the products you received!
Have a nice day,
Camille C-MonEtiquette
G
Gabriele S.
Rating: 2 out of 5
following a purchase from 20/02/2025
Everything was ok, but too expensive for further orders.
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Response from Petit-Fernand
Good morning,
Thank you for your feedback.
We offer special offers very regularly in order to limit costs.
Have a nice day,
Customer service EsIstMeins
A
Aurelie B.
Rating: 3 out of 5
following a purchase from 01/03/2025
The labels are badly cut. A real pain to detach from their backing.
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Response from Petit-Fernand
Hello Aurélie,
Following your message, we contacted you by phone and e-mail to help you.
We are very sorry that your labels are difficult to remove from their holders. It must be due to a cutting defect in your product.
Have a nice day,
Camille C-MonEtiquette
M
Melanie G.
Rating: 2 out of 5
following a purchase from 18/02/2025
It took a very long time to receive the order. The labels are very difficult to remove from the foil and tear. Very unfortunate, I will not be ordering again
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Response from Petit-Fernand
Good day,
R
Rebecca F.
Rating: 3 out of 5
following a purchase from 16/02/2025
Is all a great product and arrived in good time bit this batch of stickers is very difficult to remove from the pages so they end up coming off with damaged or wrinkled edges which makes it harder to stick them to the garments long term. This is my 4th or so order from this company over the last few years and the first time this has happened so I’m hoping this is just a one off fault with my order.
Response from Petit-Fernand
Hi Rebecca,
I’m sorry to hear about the issue with your stickers. I’ll contact you via email to assist you in resolving this.
Thank you for your understanding!
Chiara, Petit-Fernand
S
Sabina S.
Rating: 2 out of 5
following a purchase from 25/02/2025
I ordered clothing labels. As soon as the garment is washed, they peel off and stick everywhere and anywhere. Not resistant to washing.
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Response from Petit-Fernand
Hello Sabina,
We're sorry to read your message.
Our labels are specially designed to withstand repeated washing.
To help you in this situation, we've just got in touch with you! 😊
Have a nice day,
Camille C-MonEtiquette
R
Rebeca M.
Rating: 3 out of 5
following a purchase from 14/02/2025
The quality is not bad, but they took a long time to send them, they sent it to me and the transport company lost it, and even though I told them, they didn't pay attention to me until a week later.
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Response from Petit-Fernand
Hello,
We are sorry for this delivery delay. However, we hope that everything is to your liking as far as our products are concerned.
I remain available for anything by phone or email 😊
Good day,
Camille Petit-Fernand
C
corinne B.
Rating: 3 out of 5
following a purchase from 25/02/2025
Too difficult to remove the label from the backing
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Response from Petit-Fernand
Hello Corinne,
Thank you for letting us know about the problem you're having with your labels.
They shouldn't be so difficult to remove from their backing.
We've just contacted you to help! 😊
Have a nice day,
Camille C-MonEtiquette
V
Vikelis A.
Rating: 3 out of 5
following a purchase from 22/02/2025
Delay problems, but I received my order as I wished. I'll have to wait and see how long the labels last.
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Response from Petit-Fernand
Hello Alicia,
We are very sorry for the delay in delivery.
We hope that despite this, the products you have received meet your expectations!
Have a nice day,
Camille C-MonEtiquette
M
Maria V.
Rating: 3 out of 5
following a purchase from 12/02/2025
The order was fine, as usual, but the delivery was bad. It no longer arrives directly to my mailbox, I have to go to a collection point and the envelope arrived very dirty and damaged and they could not deliver it to me. It took me a week to be able to pick it up....
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Response from Petit-Fernand
Hi Maria,
Thank you for your message, we are delighted that you like them !
As for our shipping methods, we changed them for a faster delivery. From now on, they can be sent to a SEUR collection point or to your home with SEUR :)
Good day,
Camille Petit-Fernand
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- -.
Rating: 3 out of 5
following a purchase from 21/02/2025
Good products. Despite a chaotic order delivery, the experience remains positive thanks to an available after-sales team that acted very quickly.
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Response from Petit-Fernand
Hello Alicia,
We are very sorry for the delay in delivery.
We hope that the products you have received meet your expectations.
It was a pleasure to help you! 😊
Have a nice day,
Camille C-MonEtiquette
M
Marie-Sophie J.
Rating: 2 out of 5
following a purchase from 21/02/2025
The inscription ' n ' ' is not representative of what I received letters too large compared to the model
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Response from Petit-Fernand
Hello Marie-Sophie,
Thank you for your feedback, it's very important to us.
We try to make the visual of our site as close as possible to reality. We're sorry if a difference appears on your order...
We'll pass on your message to the relevant department :)
Have a nice day,
Camille C-MonEtiquette
E
Emilie J.
Rating: 3 out of 5
following a purchase from 19/02/2025
Perfect
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Response from Petit-Fernand
Hello Emilie,
We're delighted you like our products! 🥰
Have a nice day,
Camille C-MonEtiquette
R
Raphaëlle D.
Rating: 3 out of 5
following a purchase from 18/02/2025
Hard-to-peel labels
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Response from Petit-Fernand
Hello Raphaëlle,
Thank you for letting us know about the problem with your labels.
They should not be difficult to remove from your stand. We've just contacted you to help you as soon as possible :)
Have a nice day,
Camille C-MonEtiquette
L
Lina V.
Rating: 3 out of 5
following a purchase from 06/02/2025
The quality is okay, but it differs from the online preview, so I'm not satisfied.
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Response from Petit-Fernand
How do you do?
Thank you for your feedback. Could you please get back to us and explain why you are not satisfied with the preview? I would be delighted to hear your opinion.
Have a nice day,
Customer service EsIstMeins
A
Anne-Séverine R.
Rating: 3 out of 5
following a purchase from 12/02/2025
Nice design, but too small in my opinion. Not convinced by the fact that you only have to stick them on the labels, fortunately they also stick directly on the clothes.
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Response from Petit-Fernand
Hello Anne-Séverine,
Thank you for your comment.
Our self-adhesive clothing labels can be applied to existing labels on your clothes for optimum hold. Once they've been applied in this way, they'll stand up to many washes :)
Have a nice day,
Camille C-MonEtiquette
A
AUDREY R.
Rating: 3 out of 5
following a purchase from 12/02/2025
Delivery a little long
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Response from Petit-Fernand
Hello Audrey,
We're sorry to hear that the delivery of your order has been delayed.
We hope, however, that the products received meet your expectations! 😊
Have a nice day,
Camille C-MonEtiquette
I
Ines S.
Rating: 3 out of 5
following a purchase from 11/02/2025
The labels are beautiful and have arrived! On the other hand, I'm a bit disappointed with the rendering, as several of them peeled off after just one wash.
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Response from Petit-Fernand
Hello Ines,
Thank you for your feedback.
It's not normal for your labels to come off in the first wash. They're designed for long-term resistance.
Our teams have just contacted you to help you as soon as possible. 😊
Have a nice day,
Camille C-MonEtiquette
A
Aminata R.
Rating: 2 out of 5
following a purchase from 10/02/2025
Labels don't fit
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Response from Petit-Fernand
Hello Aminata,
We're sorry to read your message.
It's not normal for your labels to come off, as they are designed to last over time.
The quality of our products is our priority! We have contacted you to help you as soon as possible.
Have a nice day,
Camille C-MonEtiquette
C
Chantal C.
Rating: 3 out of 5
following a purchase from 11/02/2025
Nice labels, but very small, contrary to the appearance on the presentation paper.
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Response from Petit-Fernand
Hello Chantal,
Thank you for your feedback.
We are sorry that the size of your labels does not correspond to your expectations. We try to provide as much detail as possible on our site (size, shape...) so that you can get a better idea of the final result.
We value your feedback!
Have a nice day!
Camille C-MonEtiquette
A
ALINE C.
Rating: 2 out of 5
following a purchase from 10/02/2025
I'm used to buying these labels, and I've never had a problem, but it's the last time I ordered labels that I've lost at least half of my order.
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Response from Petit-Fernand
Hello Aline,
Thank you for your feedback and our telephone conversation.
We're sorry about the problem with the cutting of your labels and hope that the replacement labels we're sending you this time meet your expectations 😊
Have a nice day,
Camille C-MonEtiquette
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