The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I simply order fabric labels to sew on and receive paper labels to glue on.
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Response from Petit-Fernand
Hello Françoise,
We're sorry for the confusion. We don't offer sew-on labels on our website.
For garments, however, you can find our iron-on labels or our self-adhesive garment labels, which you can stick onto existing labels.
Have a nice day,
Camille C-MonEtiquette
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Maeva
Rating: 2 out of 5
The design starts to crumble after 3 weeks of use. And this despite hand-washing only.
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Response from Petit-Fernand
Hello Maeva, Thank you for informing us of this problem. We hope that the solution proposed in our exchanges will suit you :) Have a nice day, Camille C-MonEtiquette
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Chloé F.
Rating: 2 out of 5
following a purchase from 06/02/2025
The labels are very pretty! But the parcel was damaged and so were some of the labels.
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Response from Petit-Fernand
Hello Chloé,
We are very sorry that your order arrived damaged.
We have just contacted you to help you as soon as possible.
Have a nice day,
Camille C-MonEtiquette
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BERILLE B.
Rating: 3 out of 5
The labels are practical because they can be ironed on, but after 3 washes they come off...
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Response from Petit-Fernand
Hello Beatrice, We're very sorry to hear that your labels have come off like this. Once applied, they are normally very resistant. We've just got in touch with you by phone and e-mail to offer you a quick solution :) Have a nice day, Camille C-MonEtiquette
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adeline L.
Rating: 2 out of 5
I ordered a water bottle in October and I am very disappointed with this product which leaks, every day I find my daughter's bag soaked. Really disappointed considering the price of the bottle, I don't recommend it.
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Response from Petit-Fernand
Hello Adeline, We're sorry to read your comment. Your gourd should not be leaking like this. As a result, our customer service team has just contacted you by phone and e-mail to understand the situation and help you as soon as possible. ?? Have a nice day, Camille C-MonEtiquette
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GANZAROLLI S.
Rating: 3 out of 5
Beautiful graphically and in size but many do not come off. It is necessary to cut them out by hand
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Response from Petit-Fernand
Good morning Simona, Thank you for your feedback ??we are sorry for this misunderstanding, I confirm that we will contact you to resolve as soon as possible. Chiara, Petit-Fernand ??
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Flora
Rating: 3 out of 5
Delivery to a point relais 40km from my home instead of the point relais located a few kms from my home because the parcel was incorrectly labelled (according to chronopost).
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Response from Petit-Fernand
Hello Flora, We are very sorry to hear that your order was not delivered to the address you had originally chosen. We will contact the carrier to prevent this from happening again in the future. The entire C-MonEtiquette team apologizes for this inconvenience. Have a nice day, Camille C-MonEtiquette
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Gloria
Rating: 2 out of 5
Some self-adhesive labels for clothing have peeled off
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Response from Petit-Fernand
Hi Gloria, Thank you for writing to us ! We are sorry to read that some of your labels came off, as they shouldn't have. That is why we have just contacted you to help you as soon as possible. Good day, Camille Petit-Fernand
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NaDi
Rating: 3 out of 5
This is the 3rd or 4th time I've ordered adhesive labels... each time I've noticed more and more that the labels are becoming increasingly difficult to remove. I have quite a lot to do with it. Otherwise, they are very lovingly designed and you can choose totally beautiful motifs and colors.
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Response from Petit-Fernand
Hello, I am sorry that you are experiencing problems with our products. I have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Salomé
Rating: 2 out of 5
My order was incomplete. I never heard back from the after-sales service. But the labels I received are great!
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Response from Petit-Fernand
Hello Salomé, We are very sorry for this oversight. Following our discussions, we hope that the labels we send you will meet your expectations :) Have a nice day, Camille C-MonEtiquette
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Mabel N.
Rating: 3 out of 5
Sono 3 anni che acquisto queste etichette e ho notato una diminuzione della colla per restare attaccate, soprattutto nelle etichette da stirare. Ora con 2 lavaggi a 40° si staccano completamente e sinceramente sono rimasta un po' delusa, infatti le ultime che ho comprato sono solo adesive da mettere sulle etichette, mi sembra che quelle per ora tengano. Per il resto mi piacciono e le trovo pratiche
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Response from Petit-Fernand
Gentile Mabel, La ringrazio per aver condiviso la sua esperienza. Mi dispiace molto per il problema riscontrato con le etichette. Non abbiamo ricevuto altre segnalazioni in merito e, per questo, vorrei contattarla via email per poterla assistere meglio. Mi scuso sinceramente per l'inconveniente e faremo il possibile per risolvere la situazione. Cordiali saluti, Chiara, C-MonEtiquette
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Albane L.
Rating: 2 out of 5
Labels that wash off
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Response from Petit-Fernand
Hello Albane, It's not normal for your labels to come off like this, we're really sorry. We've just contacted you by phone and e-mail to help you as soon as possible? Have a nice day, Camille C-MonEtiquette
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Jen
Rating: 2 out of 5
Some of the labels were missing from the order. I contacted customer service and was told to send photo evidence. It's very difficult to take photos of something that is missing... I ended up having to take photos of every page to show that the labels were not there. I then had to do this again as they couldn't find the photos I had previously sent. They agreed to a refund but didn't refund the correct amount. I contacted them about this but they then asked me to send more photos of the missing labels. In the end I gave up, as it was taking too much time. The labels that we did receive were good quality, but this company has shocking customer service. I would definitely avoid them in the future! They also sent us some Christmas stickers as a gift. Which is completely pointless as it's January! I'd rather have received the labels which I paid for. Please don't reply and say 'please contact us to resolve this'. As I've tried to resolve this with your team on a number of occasions but had no luck.
Response from Petit-Fernand
Hi Jen, Thank you for your feedback. We are truly sorry for the inconvenience you've experienced. Please note that the requests for photos you received were automatic responses from our system. Our team later reached out to you for more details, as it's important to fully understand the situation in order to provide the best support. We offered to send the missing labels again, but you chose the refund option, which we promptly processed. We haven't received any further complaints other than the initial issue, so we are unclear about the claim regarding the incorrect refund amount. We would be happy to look into it. However, there's no need for you to contact us again. We will reach out to you directly to clarify the situation. Regarding the Christmas stickers, these are a special bonus gift we send to all our customers. They change periodically, and many of our customers enjoy receiving them. We apologize once again for the frustration this has caused. We will be in touch to ensure everything is resolved. Best regards, Chiara Petit-Fernand ??
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D. L.
Rating: 3 out of 5
Creating the name labels is easy and leaves plenty of room for creativity. They were dispatched within a few days. Unfortunately, I am disappointed with the labels themselves. They look great, but are very difficult to remove. If you have to label a large quantity, it's quite tedious and unnecessarily time-consuming. I have often ordered labels from here before and have always been very satisfied, and have recommended them to everyone. It would be nice if the manufacturer could return to the old quality ?
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Response from Petit-Fernand
Hello, we are very sorry that our products are causing you problems. I have just contacted you to offer you a solution. ? Have a nice day, Elise, EsIstMeins
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Stefanie V.
Rating: 3 out of 5
It's not easy to remove the sticker from the sticker sheet. Each time, a piece of plastic came with it. This now leaves an irregular piece of sticker. So far, the stickers are sticking well.
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Response from Petit-Fernand
Hello Stéphanie, Thank you for leaving us your message. It is indeed not normal that your labels do not remove properly from your notebook. Following our telephone conversation, I can confirm that we will be sending you replacement labels? Have a nice day, Camille C-MonEtiquette
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Chantal V.
Rating: 3 out of 5
A few labels came off in the wash. A pity, because it's really very practical.
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Response from Petit-Fernand
Hello Chantal, We're sorry to hear that your labels have come off. They are normally designed to withstand washing. To help you, we have just contacted you by phone and email. Have a nice day, Camille C-MonEtiquette
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Laura
Rating: 2 out of 5
I am leaving a very mixed review. I Have used the Company many times to order both the iron-on clothing labels and stick-on shoe labels. Although delivery has been on slow side I have always been very happy with product quality. However, I placed an order approx 3 weeks ago now and it still hasn't arrived. I had a text from a lady in Manchester 10 days ago saying that she had been sent my order with (of course) my childrens name visible and my phone number (surely a GDPR breach?). When I called Petit Fernand to ask what was going on (about 7 days ago) they seemed to know about the problem already. They apologised and offered to repost my labels (which have still not arrived) and they did also offer me a discount code for the future. This morning I received an envelope from Petit Fernand.... containing someone elses labels!!! The Company currently seem to be experiencing a multiple shipping failure and breach of GDPR. And if so, why did they not contact me upon realising the problem
Response from Petit-Fernand
Dear Laura, Thank you for taking the time to share your feedback regarding your recent experience with Petit Fernand. We sincerely apologize for the inconveniences you have faced, and we appreciate your understanding as we work to resolve these issues. We want to assure you that as soon as we were made aware of the mix-up with the labels, we took immediate action to resend your correct order. We understand that errors can occur, and we are truly sorry for any frustration this has caused you. We understand that the delay in receiving your order and the mix-up with someone else's labels have been disappointing. We strive for high standards in our service and are actively working to rectify these issues to prevent them from happening in the future. Once again, we apologize for any inconvenience you have experienced and appreciate your patience as we address these matters. If you have any further questions or concerns, please do not hesitate to reach out to us. Best regards, Chiara, Petit-Fernand ??
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M.U.
Rating: 2 out of 5
In the first wash in the washing machine (cold water and normal program) the labels have gone on several garments of different fabrics. I followed the instructions, but they did not give me a good result. I don't give them one star because they are nice and arrived well but the quality of the glue is not what I expected.
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Response from Petit-Fernand
Hello We appreciate your message. We really appreciate it when customers give us feedback. It is not normal for them to peel off, could you please contact us by email so we can help you? Regards, Sandra from Petit-Fernand
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Laura B.
Rating: 2 out of 5
My child's first name on the gourd comes off after 3 weeks of use. Yet it hasn't been machine-washed, only washed under water without a sponge!!!! I don't recommend
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Response from Petit-Fernand
Dear Laura, I've just sent you an email about the printing problem. I assure you, it's a quality anomaly. Have a good Monday? Sandra C-MonEtiquette
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Barbara S.
Rating: 3 out of 5
I'm ordering textile stickers for the second time. Too bad the checkered background is no longer available. Delivery was quick. Unfortunately, some of the stickers came off after the second wash, even though they were applied according to the instructions.
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Response from Petit-Fernand
Hello, we are very sorry that our products are causing you problems. I have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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severine
Rating: 2 out of 5
I ordered two pouches, one blue which is gorgeous with pretty patterns and writing. And a second one in beige. The color is dull and the writing is hardly noticeable.
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Response from Petit-Fernand
Hello Séverine, It is indeed not normal that your second bag is not as legible as your blue bag. We are very sorry about this. We have just contacted you by e-mail and by phone to help you as soon as possible :) Have a nice day, Camille C-MonEtiquette
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SYLVIE
Rating: 3 out of 5
I'm a little disappointed with the quality of the 2 items I ordered, isothermal bag !!!! and toiletry bag The bags are very light, I don't think they're high quality and the price was high. The plus is the writing of the child's first name and the decoration, but otherwise I'm disappointed.
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Response from Petit-Fernand
Hello Sylvain, Thank you for sharing your opinion. The quality of our products is essential for us. We can therefore guarantee that our cooler bag and toiletry bag are made to last :) Have a nice day, Camille C-MonEtiquette
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SMOG
Rating: 2 out of 5
I ordered at the beginning of the year, and the labels never arrived. However, I received a pleasant customer service which offered me a re-delivery or a refund of the order. I opted for a re-delivery, and the labels just arrived today, although delivery was estimated between the 20th and the 25th. In short, a month to receive a few labels, a very slow and dubious service (depends no doubt on the services of the post office - free letter with no tracking).
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Response from Petit-Fernand
Hello, Thank you for your review. We are sorry for the delay in receiving your order and hope that they correspond to your expectations. Our Customer Service remains available to help you? Have a nice day, Camille C-MonEtiquette
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Nathalie L.
Rating: 2 out of 5
Hello, I think the design is really nice, but I'm a bit disappointed because when I washed my daughter's clothes, a lot of the labels didn't stick. I waited more than 48 hours and they didn't stick directly on the fabric.
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Response from Petit-Fernand
Hello Nathalie, Following our telephone conversation, we can confirm that your replacement labels will be sent to you. It's not normal for your labels to come off like this :) Have a nice day, Camille C-MonEtiquette
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N.R.
Rating: 2 out of 5
The labels never arrived at my home. On the plus side: very responsive after-sales service! However, to return the labels by express delivery, I had to pay the 9.50 charge. I don't think it's my responsibility to pay the express shipping costs in order to receive the labels in time at my home. I have therefore requested a refund. I will not be ordering from this site again.
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Response from Petit-Fernand
Hello Noémie, Thank you for your feedback. We are very sorry about this delivery incident. As exchanged together, we could return your order at our expense with the same delivery method you had initially chosen. We're sorry that this solution didn't work out for you and hope to see you again when you place your next order? Have a nice day, Camille C-MonEtiquette
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Jessica G.
Rating: 2 out of 5
Iron-on labels don't stick at all. First wash and nothing.
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Response from Petit-Fernand
Hello Jessica, We're very sorry to read your message. Our iron-on labels are designed to last over time. For this reason, and in order to help you, we have just contacted you by phone and e-mail? Have a nice day, Camille C-MonEtiquette
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María
Rating: 2 out of 5
Resending to the Canary Islands
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Response from Petit-Fernand
Hello, Thank you for writing to us. Indeed we had to remove this option until we find a secure shipping method to get your orders without any problem. Sorry for the inconvenience. Hello, Camille Petit-Fernand
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sk
Rating: 2 out of 5
I did not receive the order.
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Response from Petit-Fernand
Hello Sabine, Our customer service has taken your complaint into account and has sent your order at its own expense so that you can enjoy it within a few days. We hope you enjoy it. Have a nice day, Elise, C-MonEtiquette
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Caroline B.
Rating: 2 out of 5
Order placed at the beginning of January and never received. However, after contacting customer service, they gave me the choice of redoing the order at their expense or getting a refund. I needed them for my son's ski trip with the school and as I didn't receive them, I asked for a refund. So I'm waiting a few days to be sure I've received it.
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Response from Petit-Fernand
Hello Caroline, We're sorry to hear that your order did not arrive. We hope you will receive your refund soon. Have a nice day, Elise, C-MonEtiquette
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Jessica
Rating: 3 out of 5
The products are of good quality, which is why I recommended them again, but there's no point in paying for express delivery as my labels took over two weeks to arrive. I recommend that you order in advance.
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Response from Petit-Fernand
Hello Jessica, Thank you very much for expressing your satisfaction with the service you received. We are sorry that the delivery took longer than expected. After checking, you had not chosen express delivery, but point relais. We have now reimbursed you for the delivery costs. ?? Elise, C-MonEtiquette
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Alessia C.
Rating: 2 out of 5
I was disappointed that the order that was supposed to be guaranteed by Christmas arrived later, I wrote several times and you told me (only after I picked up the package, because you didn't respond before) that I could return it at my own expense. I don't see why I should have to pay for a mistake that was not mine.
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Response from Petit-Fernand
Dear Alessia, Thank you for sharing your experience and we sincerely regret that you were not satisfied with the service you received. We would like to clarify that, as stated in our communication, we responded to your message on Monday (customer service is closed on weekends) suggesting that you not pick up the package. That way, the package would have been returned to us and we could have proceeded with the refund. Unfortunately, since it was picked up, we cannot proceed with the automatic refund. We would like to emphasize that purchased products are personalized and, as a rule, are not refundable. However, in your specific case, we wanted to make an exception and offered you the opportunity to return the product at your own expense, guaranteeing you a refund once we received the return. We apologize for this inconvenience and confusion. Our goal is always to provide high quality service and to assist our customers in the best way possible. We thank you for your understanding and are available for further clarification or assistance. Sincerely, Chiara, Petit-Fernand
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Mme C.
Rating: 3 out of 5
The stamp is for my daughter-in-law, and I haven't been able to give it to her yet, so I don't have any experience at the moment Sorry.
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Response from Petit-Fernand
Hello Chantal, Thank you for your feedback. However, you have ordered self-adhesive clothing labels from C-MonEtiquette. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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M.-C. B.
Rating: 2 out of 5
After 11 days I asked when I can expect the order. It was uninsured shipping, so I should please be patient until today. Strangely enough, my order arrived today as registered mail? Strange, then it wasn't sent the day after I ordered it, as I was told! If I hadn't asked, the goods wouldn't have arrived today. Too bad! I'm out for dishonesty. I have ordered 3 times in the past and everything always went smoothly. This is just not honest for me. You could have communicated openly that it wasn't sent.
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Response from Petit-Fernand
Hello, thank you for your feedback. We have resent your order at our expense. We always check our information before forwarding it to the customer. However, it seems that you are not contacting the right place as we do not offer registered mail shipping. Have a nice day, Elise, EsIstMeins
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Wolfgang
Rating: 3 out of 5
Unfortunately, my first order did not arrive. After I contacted them, they sent me a second sheet of name labels. Fortunately, this one arrived and the stickers are great. Thank you very much for your helpfulness and quick response.
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Response from Petit-Fernand
Hello, thank you for your message. We are pleased that we were able to help you. ?? Have a nice day, Elise, EsIstMeins
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Guillou
Rating: 2 out of 5
I selected a gourd on the site because it had a spout rather than a straw. It was this feature that motivated my purchase! I had carried out the necessary checks to ensure that the product corresponded to what I needed (reading the specifications, questioning your site's AI). The product is not faulty, but it does not correspond to the specifications indicated.
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Response from Petit-Fernand
Hello Lorelei, Thank you very much for your feedback. We have taken your comment into account and passed it on to the relevant department. In the future, we invite you to contact us directly by phone or e-mail if you have any doubts about one of our products. We're here to help and guide you through the purchasing process. ?? Good day, Elise, C-MonEtiquette Customer Service
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Saida
Rating: 3 out of 5
Delivery times are not respected.
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Response from Petit-Fernand
Hello Saida, We're sorry to hear that you had a bad experience with the delivery. Unfortunately, we have no influence on the postal service. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Florence V.
Rating: 3 out of 5
Fast delivery. Nice labels. The toiletry bag meets expectations, unlike the 2 laundry bags of questionable quality.
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Response from Petit-Fernand
Hello Florence, Thank you very much for your feedback. We are sorry to see that your order did not fully meet your expectations. Please do not hesitate to send us an e-mail with photos to explain the problem. ?? Have a nice day, Elise, C-MonEtiquette
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Marina S.
Rating: 3 out of 5
In principle, the two drinking bottles look very high quality. Unfortunately, the lid of one of them has already broken off at the hinge. My little daughter dropped the bottle. However, I would have thought that it would be able to withstand this. A replacement would be nice. Carbonated drinks splash around when you open it. But then they don't get into the bottle.
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Response from Petit-Fernand
Hello, As agreed in our email exchange, we are already sending you a new cork. However, please read the product description on our website. Carbonated drinks are not suitable for this drinking bottle. Have a nice day, Elise, EsIstMeins
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Marga
Rating: 3 out of 5
The labels come off in the first wash and are well ironed and well attached to the garment.
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Response from Petit-Fernand
Hello, Thank you for leaving us a comment. Your tags should not come off like this ! We have just contacted you to help you with this situation. We remain available for anything. Good day, Camille Petit-Fernand
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Nancy C.
Rating: 3 out of 5
Lovely labels and easy to order. Unfortunately some are not easy to remove from housing and the top plastic film tore off.
Response from Petit-Fernand
Hello Nancy, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
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