Customer reviews of Petit-Fernand

They sent it via Mrw to a collection point. Even though I got the email saying it was there, after going 3 times and being told it wasn't there, I was then told it was returned. I wasted a morning talking to Mrw. They said the package had been left at the pickup point and those at the pickup point that they had never received it. I can't waste any more time on this, so I let it go. A pity

Unusually slow service The labels are always beautiful, but on my previous orders, delivery was always very fast. This time, with no news after a week, I had to phone and wait another week for delivery.

Very nice items but very slow and untraceable shipping

Very good quality as usual. However, this time the shipping took far too long. That was never the case with previous orders. Too bad, the labels arrived too late for the start of school Edit: I don't mean the shipping route but the time between ordering and it being sent out

My first order was a success with labels that you put on with the iron. The second order, on the other hand, I received labels to stick on the clothes, and I'm disappointed because my daughter is in a specialized institution and the clothes are washed, so I need labels that stick.

The labels are wonderful except for the thermoadhesive ones that peel off even if you follow the instructions for use, sometimes if you iron them again they last until the next wash. I always get the same thing and it's been a few years since the quality is not the same but it's worth it for the rest of the labels.

It arrived very late, later than indicated on the order.

All very good except the shipping service. It took me a month to arrive! The customer service girl was very professional, friendly and responsive.

Good, fast

I used to order labels for my children every year, but this year I'm disappointed with the delivery. It was billed (a not inconsiderable price for a simple envelope) and not delivered to the requested collection point, but to the other end of the neighboring town.

It took about 3 weeks for the stickers to arrive. School had already started. Too bad.

The labels to stick on clothes are of the same quality as those I ordered previously. However, the labels for shoes are of lesser quality and I'm disappointed. I don't think they'll stick to the soles as well as the previous ones.

It never happened but for the first time the labels came late and wrong too, there was just another name.

Delivery time far too long for labels with just a first name

I find that the labels stick badly sorry

The delivery time of 2 weeks is very long. Actually too long. Perhaps this is due to the French postal service. The labels themselves are good, durable and recommendable, so it was the second order.

Label too small ... difficult to hold after several washes ... disappointing

Product is good but delivery is unnecessarily long

Satisfied with the product, a little less satisfied with the delivery time

Delivery takes an extremely long time (10 days) Response to complaint comes very quickly, the promised replacement has still not arrived (just over 1 week)

I've stuck the name stickers on the clothes labels as it says to do and after 2-3 washes I've had to put new ones on as they have come off.

The envelope arrived quite damaged, fortunately the stickers were fine.

Unfortunately, the delivery took far too long. I was also not informed or kept up to date transparently. I had to ask where the order was. Too bad

I wanted stick-on labels but I thought they were the iron-on ones I had already bought from you. Instead they came to me to stick on and on some fabrics they don't stick. For me the iron-on ones were more useful!

I have never received the tags, but it is probably a frequent occurrence because they have a service that automatically when making a claim offers a refund.

The delivery was a disaster! I chose a pick up point next to my house and they sent it to another one 30min walk away. In addition, the timetable information for the new pick-up point was wrong and I had to go twice.

I've been ordering my kids' labels from this site for a while now. The labels are very good, they stick pretty well and resist washing. But the only downside, for which I'm only giving 3 stars, is the delivery time! 10 days for delivery is particularly long. You don't want to run out at home, so anticipate your needs!

Good quality of products that I have been using for four years already. Less happy with the waiting time that lasted over fifteen days with free shipping.

Time too long for delivery

The product very well, I had already made other orders before and very well, the transport bad, slow, the first shipment did not arrive and I had to send it back from petit

It took two weeks for the stickers to be shipped and then I didn't even receive them. This caused a lot of inconvenience as I needed the stickers as soon as possible. I happily accepted a refund after contacting customer care about the failed delivery and they were helpful and efficient at dealing with my issue.

È il secondo ordine che passo, rispetto al precedente (2020) ho trovato che la qualità delle etichette sia peggiorata.

It is to improve the shipping too long time , on the other hand the staff on the customer service phone is very kind.

I ordered labels, they took a long time to arrive and were different in size than expected. Prices have risen a lot in recent years

Really nice labels & fonts to choose from. Unfortunately, an iron on label fell off after washing an item just once. I'd prefer them not to feel as plastic & shiny also. The look is great though, especially being able to choose the same colour background as the item of clothing.

Very happy at first. However, I have been using only stick-on labels for bottles or bags from the booklet so far. Now my daughter goes to school, I started using the ironed-on labels and the stick-on labels onto the actual garments label, and these don't stay! The first started to be wrinkly and eventually came off after a few washes, the latter also goes eventually after washes, but also can't cope with Napisan wash! What's the point! I feel like going back to old-fashion labelling and stitching fabric labels onto clothes. At least they would stay in place and can be removed when it's time to give away or sale! I'll stick to the stick-on labels for items only. Those are great!

The labels never arrived, I claimed the refund and in about 5 days I got my money back, but we were very sad that they did not arrive because we thought they were beautiful.

The stickers the second time I washed the clothes they all came off, for nursery clothes it is a bit cumbersome.

When I booked the order it was mentioned 7-10 days to get it . Only after I made payment later in week when I was following up on email I got to know it will b longer than the expected period and I left UK to travel back to my home country . I had to then arrange someone to pick it from sis in law and have it reach me and I eventually got it today … Appreciate this is updated upfront so customer can decide before paying . Now that I received the items all looks great , however on bottle I see there is some paint faded already when I took it from box which is shocking to see on new product

The products are of very good quality but the order has taken a month to arrive.