Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I used to order labels for my children every year, but this year I'm disappointed with the delivery. It was billed (a not inconsiderable price for a simple envelope) and not delivered to the requested collection point, but to the other end of the neighboring town.
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Response from Petit-Fernand
Hello, thank you for your feedback. You have opted for delivery to a relay point, which is indeed charged 3.90 . We are sorry that Chronopost did not deliver it to the desired location. Please contact them for more information. Have a nice day, Elise, C-MonEtiquette
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Tanja
Rating: 2 out of 5
It took about 3 weeks for the stickers to arrive. School had already started. Too bad.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Ainhoa
Rating: 3 out of 5
The labels to stick on clothes are of the same quality as those I ordered previously. However, the labels for shoes are of lesser quality and I'm disappointed. I don't think they'll stick to the soles as well as the previous ones.
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Response from Petit-Fernand
Hello, thank you for your feedback. Don't hesitate to let us know what you think of our labels, we're always interested in constructive feedback. Have a nice day, Elise, C-MonEtiquette
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Simona
Rating: 3 out of 5
It never happened but for the first time the labels came late and wrong too, there was just another name.
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Response from Petit-Fernand
Good morning Simona, we sincerely apologize for the inconvenience you experienced with your order. It is a mistake we did not expect, and your experience does not reflect the standards of service we are committed to offering. To remedy this situation, we have already taken steps to send you a new order free of charge. We are keen to ensure your satisfaction. We thank you for your understanding. Clare, Petit-Fernand
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Sophie
Rating: 3 out of 5
Delivery time far too long for labels with just a first name
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we have no influence on the postal service. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Safia S.
Rating: 2 out of 5
I find that the labels stick badly sorry
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you so that we can provide you with a solution. Have a nice day, Elise, C-MonEtiquette
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Robert H.
Rating: 3 out of 5
The delivery time of 2 weeks is very long. Actually too long. Perhaps this is due to the French postal service. The labels themselves are good, durable and recommendable, so it was the second order.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Nelly C.
Rating: 2 out of 5
Label too small ... difficult to hold after several washes ... disappointing
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you so that we can provide you with a solution. Have a nice day, Elise, C-MonEtiquette
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Charley W.
Rating: 3 out of 5
Product is good but delivery is unnecessarily long
Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected, but we are a French company and are located in Bordeaux. We are happy to see that you like your order. Have a nice day, Elise, Petit-Fernand
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Luisella M.
Rating: 3 out of 5
Satisfied with the product, a little less satisfied with the delivery time
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Response from Petit-Fernand
Buongirno Luisella, We sincerely thank you for your feedback and for sharing your experience with us. We are glad to hear that you are satisfied with the product. However, we are sorry to learn that the delivery time did not meet your expectations. We are constantly striving to improve our service and will take your report into consideration to optimize our processes. We thank you again for your support and hope to serve you again in the future. Clare, Petit-Fernand
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Ute
Rating: 3 out of 5
Delivery takes an extremely long time (10 days) Response to complaint comes very quickly, the promised replacement has still not arrived (just over 1 week)
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, we hope that you will like the replacement order. Have a nice day, Elise, EsIstMeins
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Carly T.
Rating: 3 out of 5
I've stuck the name stickers on the clothes labels as it says to do and after 2-3 washes I've had to put new ones on as they have come off.
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Victoria
Rating: 3 out of 5
The envelope arrived quite damaged, fortunately the stickers were fine.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the box of your order has been damaged during delivery. However, we are pleased to know that your labels have not been damaged. Good day, Camille Petit-Fernand
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Mira L.
Rating: 2 out of 5
Unfortunately, the delivery took far too long. I was also not informed or kept up to date transparently. I had to ask where the order was. Too bad
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. All customers receive an order confirmation and a shipping confirmation for every order placed with us. Perhaps these emails have crept into your spam folder. Have a nice day, Elise, EsIstMeins
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Riva P.
Rating: 3 out of 5
I wanted stick-on labels but I thought they were the iron-on ones I had already bought from you. Instead they came to me to stick on and on some fabrics they don't stick. For me the iron-on ones were more useful!
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Response from Petit-Fernand
Good morning Paola, We are sorry to hear that the labels you received did not meet your expectations. We would like to clarify that you received the adhesive clothing labels that you ordered. These labels are designed to be applied on the clothing label and not directly on the fabrics. We are available for any further questions or needs. We thank you for your understanding. Clare, Petit-Fernand
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Donatella D.
Rating: 3 out of 5
I have never received the tags, but it is probably a frequent occurrence because they have a service that automatically when making a claim offers a refund.
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Response from Petit-Fernand
Dear Donatella, Thank you for contacting us. We apologize for the inconvenience encountered. We confirm that at the time of opening the complaint, you were offered two solutions and you opted for a refund. Remaining at your disposal, we send you our best regards. Clare, Petit-Fernand
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Mmp
Rating: 2 out of 5
The delivery was a disaster! I chose a pick up point next to my house and they sent it to another one 30min walk away. In addition, the timetable information for the new pick-up point was wrong and I had to go twice.
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Response from Petit-Fernand
Hello, Thank you for informing us of this incident. We are sorry that it was difficult to pick up your package. However, we hope you like the products you received. Good day, Camille Petit-Fernand
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Alice H.
Rating: 3 out of 5
I've been ordering my kids' labels from this site for a while now. The labels are very good, they stick pretty well and resist washing. But the only downside, for which I'm only giving 3 stars, is the delivery time! 10 days for delivery is particularly long. You don't want to run out at home, so anticipate your needs!
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope you enjoy your order. ?? Have a nice day, Elise, C-MonEtiquette
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C. P.
Rating: 3 out of 5
Good quality of products that I have been using for four years already. Less happy with the waiting time that lasted over fifteen days with free shipping.
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Response from Petit-Fernand
Dear Cristina, Thank you for your feedback and we are pleased to know that you appreciate the quality of our products. We are aware that waiting times can be a source of inconvenience and want to assure you that we are actively working to improve these aspects. Unfortunately, delivery delays are not directly our fault, but we are committed to doing our best to reduce shipping time. Your patience and understanding are very valuable to us. Clare, Petit-Fernand
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Fissore F.
Rating: 2 out of 5
Time too long for delivery
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Response from Petit-Fernand
Good morning Federica, Thank you for your feedback regarding delivery times. We realize that mail delays can be an inconvenience and we apologize for any inconvenience. We would like to emphasize that delays are not directly our fault, but we are actively working with our shipping partners to improve service and reduce wait times. We appreciate your patience and understanding as we deal with this situation. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
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Raquel
Rating: 3 out of 5
The product very well, I had already made other orders before and very well, the transport bad, slow, the first shipment did not arrive and I had to send it back from petit
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Response from Petit-Fernand
Hello Raquel, Thank you for your comment. We are sorry for this delay in delivery and hope that everything is to your liking :) Good day, Camille Petit-Fernand
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Dr S.
Rating: 2 out of 5
It took two weeks for the stickers to be shipped and then I didn't even receive them. This caused a lot of inconvenience as I needed the stickers as soon as possible. I happily accepted a refund after contacting customer care about the failed delivery and they were helpful and efficient at dealing with my issue.
Response from Petit-Fernand
Hello Shaheen, We're terribly sorry about these issues with postal services. It should not take over two weeks to receive your order, even if it takes time to get through customs. We're happy to hear that customer services were able to issue a refund for you, and hope we'll see you again soon. Have a wonderful day!
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Elisabetta B.
Rating: 3 out of 5
È il secondo ordine che passo, rispetto al precedente (2020) ho trovato che la qualità delle etichette sia peggiorata.
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Response from Petit-Fernand
Salve, La ringraziamo per il Suo feedback. La invitiamo a contattarci per fornirci i suoi commenti, che ci sono molto utili per migliorare il nostro servizio. Le auguro una buona giornata, Elise, C-MonEtiquette
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Trevisan G.
Rating: 2 out of 5
It is to improve the shipping too long time , on the other hand the staff on the customer service phone is very kind.
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Response from Petit-Fernand
Dear Giorgia, We sincerely thank you for your feedback. We apologize for the mishap regarding shipping time and understand how frustrating it can be. We are constantly working to improve our services and your comment is greatly valued. We are glad to hear that you had a positive experience with our customer service staff and thank you for bringing this to our attention. We will strive to do our best to optimize shipping timelines in the future. We hope to serve you better in the future. Clare, Petit-Fernand
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Federica
Rating: 2 out of 5
I ordered labels, they took a long time to arrive and were different in size than expected. Prices have risen a lot in recent years
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Response from Petit-Fernand
Good morning, Thank you for contacting us and reporting your experience. We apologize for any inconvenience caused by delivery delays and label sizes not meeting your expectations. We would like to inform you that our customer service team will contact you shortly to address the issue and find an appropriate solution. We are here to assist you and ensure your satisfaction. ?? Clare, Petit-Fernand
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Sarah B.
Rating: 3 out of 5
Really nice labels & fonts to choose from. Unfortunately, an iron on label fell off after washing an item just once. I'd prefer them not to feel as plastic & shiny also. The look is great though, especially being able to choose the same colour background as the item of clothing.
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Collectplus C.
Rating: 2 out of 5
Very happy at first. However, I have been using only stick-on labels for bottles or bags from the booklet so far. Now my daughter goes to school, I started using the ironed-on labels and the stick-on labels onto the actual garments label, and these don't stay! The first started to be wrinkly and eventually came off after a few washes, the latter also goes eventually after washes, but also can't cope with Napisan wash! What's the point! I feel like going back to old-fashion labelling and stitching fabric labels onto clothes. At least they would stay in place and can be removed when it's time to give away or sale! I'll stick to the stick-on labels for items only. Those are great!
Response from Petit-Fernand
Hello, We're very sorry you experienced this issue with the quality of your labels. Our iron-on labels should be of very good quality as well, so you must have received a faulty batch. We encourage you to contact our customer service so that they can have a replacement order sent out for you at our expense. Sorry for the inconvenience. Have a wonderful day!
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Alex
Rating: 3 out of 5
The labels never arrived, I claimed the refund and in about 5 days I got my money back, but we were very sad that they did not arrive because we thought they were beautiful.
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Response from Petit-Fernand
Hello, We are sorry you were not able to enjoy our products. We hope you will try again next time ! Good day, Camille Petit-Fernand
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Oscar
Rating: 2 out of 5
The stickers the second time I washed the clothes they all came off, for nursery clothes it is a bit cumbersome.
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Response from Petit-Fernand
Hello, Thank you for writing to us. Your labels should not peel off and we have just contacted you by email to help you as soon as possible :) Hello, Camille Petit-Fernand
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Luisinha F.
Rating: 3 out of 5
When I booked the order it was mentioned 7-10 days to get it . Only after I made payment later in week when I was following up on email I got to know it will b longer than the expected period and I left UK to travel back to my home country . I had to then arrange someone to pick it from sis in law and have it reach me and I eventually got it today Appreciate this is updated upfront so customer can decide before paying . Now that I received the items all looks great , however on bottle I see there is some paint faded already when I took it from box which is shocking to see on new product
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Acerina
Rating: 2 out of 5
The products are of very good quality but the order has taken a month to arrive.
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Response from Petit-Fernand
Hello, Thank you for your message :) Despite the delivery, we are delighted that you like our products Good day, Camille Petit-Fernand
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Gwenaelle L.
Rating: 3 out of 5
Lots of choice in personalization, lots of items on offer, which is great, but the labels don't wash well (for those to be ironed on), or come off (for those to be stuck on), even though I wash at 30 degrees. It's a real shame.
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Response from Petit-Fernand
Hello, Thank you for your feedback. Please contact us so that we can suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Claire
Rating: 3 out of 5
the envelope arrived damaged but the labels are in good condition. This isn't my first order, and I've noticed a deterioration in the quality of the labels, and less choice of graphic options, which is a shame.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We invite you to contact us so that you can give us your comments which are very useful to us to improve. Have a nice day, Elise, C-MonEtiquette
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Anna D.
Rating: 2 out of 5
I placed the order for the second time and it still hasn't arrived, I've been waiting since early September
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Response from Petit-Fernand
Dear Anna, We sincerely regret the inconvenience you experienced with your orders. We would like to inform you that we have already sent a new order, which is currently in transit and will arrive soon. We thank you for your patience and understanding in this situation, and apologize for the inconvenience. Clare, Petit-Fernand
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Julien M.
Rating: 2 out of 5
Big lag too get the goods.
Response from Petit-Fernand
Hello Julien, We're sorry the delivery took longer than you expected. As manufacturing takes place in France, orders can take some time to get delivered to the UK. If orders take over two weeks to arrive, we recommend getting in touch with our customer service to fix the issue. Have a wonderful day!
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Elodie O.
Rating: 3 out of 5
It's a shame it doesn't stick well.
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Miriam
Rating: 3 out of 5
The courier service was terrible. They took much longer than the stipulated time. The customer service was quick to answer, but they did not give me any solution. Very bad that they don't send orders home, even if they charge shipping costs. MRW/Seur are a disaster.
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Response from Petit-Fernand
Hi Miriam, We are sorry to hear that your order took so long to arrive. We hope that your order is still to your liking :) Good morning, Camille Petit-Fernand
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Natalia
Rating: 2 out of 5
Delivery was made days later than what was stated on the website.
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Response from Petit-Fernand
Hello Marina, We apologize for the delay of the carrier. We hope you still like our products Good day, Camille Petit-Fernand
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Zoe S.
Rating: 2 out of 5
Wasn't impressed this time delivery took over two weeks to arrive and product Wasn't brilliant either
Response from Petit-Fernand
Hello Zoe, I'm sorry your experience with our products was lacklustre. Could you get in contact with our customer support to tell us in more detail what was wrong with your labels, please? Have a wonderful day!
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Natalie R.
Rating: 3 out of 5
I liked the ease of the website, the designing of them (not thousands of choices which is good) delivery was good, the product is nice but I'm disappointed when you remove them from the backing sheet. They seem strong but they misshape when you remove them from the adhesive backing sheet which is a tad annoying, it doesn't sit neat/straight on my items. It's like it's not really cut properly. Everything good prior just a slight disappointment with the removing of labels.
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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