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C
Rating: 3 out of 5
Delivery was slow, product is average as started to peal after second wash. Not supposed to do that
Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 678 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 2 and 3 stars
Reset filtersP
Rating: 3 out of 5
The normal labels and the iron-on labels are great, but I'm a bit disappointed with the customizable gourd. It's the first day that my son is taking it to school and the name has already been removed.
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T
Rating: 3 out of 5
I liked how cute the designs where and how easy to design and iron in, however some of the labels I have ironed in have came out or come loose and the children's uniforms have been washed 5-7 times maximum, quite disappointed
H
Rating: 3 out of 5
The labels are very beautiful and of high quality. The selection of colors and motifs is also satisfactory. However, shipping took a very long time.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected, but we are located in France, so it takes a little longer than in Germany. However, we are pleased that you like your order! ?? Have a nice day, Elise, EsIstMeins
F
Rating: 2 out of 5
Not very well glued
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J
Rating: 3 out of 5
last time I ordered I thought the labels were nicer :-(
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N
Rating: 3 out of 5
This is the second time I've ordered. I had paid for my order to be delivered as soon as possible but my order was delayed due to a shortage of a gourd stopper but their customer service reimbursed me and even asked me if I wanted another color of gourd stopper. I think it's great. I think it's great. In any case, their products are always so good ????. I recommend them!
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L
Rating: 3 out of 5
I have used this company for years but unfortunately this years batch are just not sticking to the clothing tags which is really frustrating as they always used to stick so well and I have not been doing anything different to my washing.
A
Rating: 3 out of 5
Very cute labels and well printed BUT after a week the shoe labels had fallen off both pairs of shoes I had added them to. Wouldn't buy them again. This is after years of using a different brand - they were impossible to remove.
C
Rating: 3 out of 5
I'm not sure what to think. Some labels have already come off even though I wash my clothes at 40 degrees maximum. I wouldn't recommend the direct-glue type
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C
Rating: 3 out of 5
I order the labels every year and am very satisfied with the service. However, this year, the order arrived late and I had to start the year without the labels, too bad... I'll use them next year...
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N
Rating: 3 out of 5
The labels are very easy to apply and adhere perfectly to different surfaces.
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M
Rating: 3 out of 5
The labels are really superb. However, I have a problem, the first name on the gourd 1 week later is peeling off and clearly at the price of the gourd I'm rather disappointed. I'm going to contact the service department to see if this can be corrected.
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K
Rating: 3 out of 5
The bottle is actually quite nice, but unfortunately both the print (or rather sticker) on the bottle and the lid are quite smelly. I find it difficult to give the product to small children when my hands stink so much. But the delivery time and processing were great.
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Response from Petit-Fernand
Hello, thank you for your review. We are very sorry that our drinking bottle is causing you problems. For your information, it is not a sticker, but a sublimation print. Please contact us so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
E
Rating: 3 out of 5
Too small for my taste and doesn't necessarily fit very well .
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Y
Rating: 2 out of 5
I am disappointed because a friend spoke to me and I was happy to order but the order arrived much later than expected, I ordered mainly for the so-called speed but sincerely disappointed. The labels are pretty and useful
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A
Rating: 2 out of 5
Fast delivery, but labels come off after 2 washes.
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M
Rating: 2 out of 5
I am now very surprised that one page is missing from my order! I do not have a page with iron-on labels! I checked my order and they were ordered and paid for. But they weren't printed!
J
Rating: 2 out of 5
Hello I came to your brand because you said you could deliver orders in 48 hours and time was a criterion in my choice. However, my order took more than two weeks to arrive. If I had known about this delay I would have gone to another supplier.
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C
Rating: 2 out of 5
I wasn't delivered at all to the place I'd expected, which really annoyed me.
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G
Rating: 3 out of 5
Shipping not too efficient
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N
Rating: 3 out of 5
I like the non-iron clothing labels but the new ones are too small (they used to be bigger).
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L
Rating: 3 out of 5
a little disappointed that the size of the label (chosen to stick on pens) does not allow you to see the drawings printed around the first name (the drawings are intended for larger labels). the quality of the label looks great, to be seen with use over the months.
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N
Rating: 2 out of 5
The site is great, and label customization is quick and easy. However, I don't find the packs very suitable, especially the distribution of label types. I'd also like to point out that the quality has deteriorated a lot. Last year the labels were of much better quality: washing machine and tumble dryer OK. This year, they've already peeled off after one run through the washing machine.
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A
Rating: 2 out of 5
The labels are very pretty, but the iron-on ones don't wash well, even though I followed the instructions.
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K
Rating: 2 out of 5
First order I spent over £20. Order came wrong (different child's name). I understand mistakes happen but no money off or voucher. New order was sent but very long wait time by the time order eventually came second time around my children had started school so stickers were wasted.
V
Rating: 3 out of 5
The labels for the markers come off. I had to reinforce with tape .
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B
Rating: 3 out of 5
Long waiting time for the product.
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Response from Petit-Fernand
Hello, we are sorry for the long delivery time. We are a French company, so it takes longer than only in Germany. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
A
Rating: 2 out of 5
Despite all the explanations, the labels don't stick after the first wash. I'm very disappointed, even though I thought the labels were pretty.
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C
Rating: 3 out of 5
I have no complaints about the way my request was handled by the c mon étiquette site, as everything was sent on time. Unfortunately, having chosen chronopost delivery, I still haven't received my order and chronopost doesn't know where it is... c mon étiquette has already reimbursed me the shipping costs for the 24-hour delivery that was not respected. Unfortunately I still don't have my labels today....
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M
Rating: 3 out of 5
Ordered for school, order arrived with wrong name. After report was sent the right Product too bad it arrived after school started.
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M
Rating: 3 out of 5
I ordered labels with a delivery charge of 9.50 for delivery in 24 hours. My label sent the labels very quickly, but the delivery man took more than 24 hours to deliver. Fortunately, my label was willing to reimburse me.
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D
Rating: 3 out of 5
Ordered on August 30th with a promise of delivery by September with Chronopost, received on September 11th even orders shipped from China arrive faster.
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A
Rating: 2 out of 5
The labels are pretty. However, I was very disappointed from the first wash, they don't hold. I usually order from another site but I wanted to try yours.
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M
Rating: 2 out of 5
I'm very disappointed with the labels. It's almost impossible to remove them without damaging them ... What's more, the first time I washed a garment with a label, it didn't stand up to washing... Very disappointed
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A
Rating: 2 out of 5
I ordered a water bottle with my son's name engraved on it. The name started to fade after barely a week of use.
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S
Rating: 2 out of 5
Order placed on 28/08 evening and delivery only on 4/09 although I had chosen a collection point to receive my labels more quickly.
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L
Rating: 2 out of 5
The iron-on labels do not work well. As much as I insist they almost all come off when the garment is washed. Now I bought the stickers and it seems to be a little better.
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I
Rating: 2 out of 5
Order placed on 01/09, delivery expected in 3 working days, here we are on 16/09 and still no delivery. Not possible to track the delivery because no elien for tracking and no return to my complaint. I will give a notice if I receive my parcel or not to note the item.
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C
Rating: 2 out of 5
I was disappointed with my first order, the iron-on labels peeled off after the first machine wash. Quite the opposite of what I had read... I don't think I'll do it again.
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Response from Petit-Fernand
Hello, We are very sorry to hear that you are disappointed with your first order. It is unfortunate that the iron-on labels did not meet your expectations and peeled off after the first wash. We have contacted you directly to resolve the iron-on label problem. We hope to find a satisfactory solution for you. The C-MonEtiquette team