The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, We're sorry that it took too long to receive your order. Generally, our deliveries take between 3 and 8 working days. We understand that it can be frustrating when delivery times are exceeded. Thank you for your understanding. The C-MonEtiquette team
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mgnmlou
Rating: 3 out of 5
Very pretty labels, arrived quickly, but quality to be reviewed despite the wait before wearing the clothes or shoes, from the first wash the labels come off I finish the packs but I don't think I'd recommend, shame.
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Response from Petit-Fernand
Hello, Thank you for your compliments on the design and speed of delivery of our labels. We are sorry to hear that you are experiencing quality problems with the labels after washing. This is not normal and we would like to solve this problem. Could you please email us photos of the labels concerned? This will help us understand what has happened and find a suitable solution. The C-MonEtiquette team
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Luljeta Papazi
Rating: 2 out of 5
The delivery was fast but the quality is unfortunately not there because after one day of use the first name is erased. A pity.
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Response from Petit-Fernand
Hello, thank you for your feedback. We are delighted that the delivery was quick, but we are sorry to hear that the quality of the product did not meet your expectations and that the first name faded after one day of use. We must contact you so that we can resolve this problem and offer you a satisfactory solution. The C-MonEtiquette team
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Gabrielle Pottier
Rating: 2 out of 5
Beautiful designs. Various choices. Unfortunately poor resistance to washing (30*). Labels peel off too easily.
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Response from Petit-Fernand
Hello, Thank you for your feedback on the design and variety of our labels. We're sorry to hear that the wash resistance was not up to your expectations. We have just contacted you so that we can examine the problem and offer you an appropriate solution. Thank you for your understanding and patience. The C-MonEtiquette team
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Windy Machtelinck
Rating: 2 out of 5
Disappointed with one of the bags in my order, it had black stains, like melted plastic... above the first name (personalized bag)
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Response from Petit-Fernand
Hello, We're sorry to hear that one of the bags in your order has black spots and appears to have a quality problem. This is definitely not up to our standards. To solve this problem quickly, please contact us with photos of the bag concerned. We will be happy to help you find a satisfactory solution. Thank you for your understanding and cooperation. The C-MonEtiquette team
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Rebecca S.
Rating: 3 out of 5
The quality of the stickers themselves are very high. They remain on the items well and always last the full accademic year. However they are really hard to peel off the sheets often bending corners and edges in the process. The perforations need to be deeper to allow the sticker to be removed cleanly.
Response from Petit-Fernand
Hello Rebecca, So sorry about this quality issue. We have sent a new batch of labels into production for you, and hope you receive them soon. Have a wonderful day!
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emmanuelle MEGUIRA
Rating: 3 out of 5
Nice labels, but the latest version means you can only put one unique logo on all the labels. And in the pack, the number of object labels has been reduced to allow the addition of thermo-heating clothing labels. A pity.
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Response from Petit-Fernand
Hello, We're sorry that the label changes didn't meet your expectations this year. We have indeed changed the content of the packs to better meet the varied needs of our customers, but we understand that this may not suit everyone. Your feedback is valuable and will be taken into account to improve our offers in the future. The C-MonEtiquette team
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Samantha Conne
Rating: 3 out of 5
The finish is perfect, but after one wash the labels came off the clothes. It's great for the rest.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback regarding the finish of our labels. We're sorry to hear, however, that they came unstuck after washing. To better understand the problem and find a solution, could you please email us photos of the faulty labels? All the best, The C-MonEtiquette team
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Ewa
Rating: 2 out of 5
The order arrived very late, a few days after the start of the school year. The labels are tiny, almost illegible, but the 'pirates' gourd is top-notch and my son really likes it.
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Response from Petit-Fernand
Hello, We're sorry to hear that your order arrived late, especially after the start of the school year, and that the labels don't match your expectations in terms of size. We understand that this may have been disappointing. However, we are delighted that your son liked the "pirates" gourd and that it lived up to your expectations. Thank you for taking the time to share your experience. The C-MonEtiquette team
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Noémie Deldicque
Rating: 3 out of 5
The labels are nice but the ones we received did not match our order. Positive points: communication and quick refund.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that our communication and refund were up to your expectations, but we are sorry for the confusion regarding the labels received. The C-MonEtiquette team
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Loli
Rating: 3 out of 5
We love this store and have been using their products (especially the clothing labels) since our little one entered kindergarten. However, the change this year of having to pick up the order at a collection point seems to us a complication (especially since the improvement in delivery time does not affect us as we are in another country). For us that it will arrive by mail to the mailbox was a very favorable point to buy in this store.
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NICOLA E.
Rating: 3 out of 5
The stickers are too difficult to get off the sheet, always resulting in the edges being crumpled. This doesn't look very good when used on drinks bottles etc
Response from Petit-Fernand
Hello Nicola, Our customer support has sent a new batch for you, and has emailed you to fix this issue. Sorry about this issue with quality. Have a wonderful day!
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Melanie
Rating: 3 out of 5
The labels are always great, but the wooden balloon-shaped one, the text wasn't really centered - a bit disappointed for the price.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that you are satisfied with the labels in general. However, we are sorry that the text on the wooden balloon label is not centered properly. Please send us a photo of the label so that we can examine the problem in more detail and suggest a solution. The C-MonEtiquette team
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AMANDINE
Rating: 3 out of 5
Fast, careful dispatch, very reasonable prices, but the self-adhesive labels for clothing come off in the wash.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're glad you found our shipping fast and our prices reasonable. We're sorry to hear that the self-adhesive clothing labels come off in the wash. To solve this problem, please contact us by e-mail with photos of the labels in question. We're here to help! The C-MonEtiquette team
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RoCalCar
Rating: 2 out of 5
The bottle is nice and withstands the temperature of the liquid, I bought 3 bottles, the 3 drip a lot, if they are not standing soak the surface or bag where you carry them, so for a child bottle is something quite complicated if you want to carry it in summer in a backpack and they manage them. The 3 have been scratched immediately and one of them has lifted part of the drawing. The bottles are nice and my kids like them, they are comfortable to drink from, but in my case they leak, so they lose a lot of points.
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Response from Petit-Fernand
Hello, We are sorry to read your message. Your canteens should not be leaking like this and we have just contacted you to help you as soon as possible. Hello, Camille Petit-Fernand
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Anna
Rating: 3 out of 5
This is the 3rd time I've ordered the stickers and I've always been very satisfied. The selection of colors and images is good and the kids are always happy with the combination. This time (07.2024), however, it is almost impossible to get the small square stickers for clothes off the sheet, which makes it bumpy to use and takes some of the fun out of it. It also took a very long time for the stickers to arrive - it was much quicker in previous years
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Peggy
Rating: 2 out of 5
Due to a very long processing and delivery time, we received the product too late for our planned event.
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Response from Petit-Fernand
Hello, your order was produced within 24 hours. The delivery took longer than expected and we are very sorry about that. Unfortunately, we have no control over the postal service. However, we hope that you will still be able to enjoy your order. Have a nice day, Elise, EsIstMeins
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Chanty
Rating: 2 out of 5
Well I think it's because of the post office I didn't receive my order quickly! I placed 2 orders and only received one.
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Response from Petit-Fernand
Hello, We are sorry to hear that you have not received your second order. We understand how frustrating this can be. To resolve this issue, please contact our customer service department by email or telephone with the details of your order. We will then be able to investigate the situation and find a solution for you. Thank you for your understanding and we hope to resolve this issue quickly. The C-MonEtiquette team
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Veronique F.
Rating: 3 out of 5
The stickers are very easy to remove from the backing paper
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Response from Petit-Fernand
Hello, we are very sorry that our products are causing you problems. I have just contacted you to suggest a solution so that you can enjoy your labels. Have a nice day, Elise, EsIstMeins
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Hazel
Rating: 3 out of 5
Currently nothing to say about labels for objects. But the iron-on labels suck. No matter how well I follow the instructions for use, they come off after a while. I've wasted my money on these labels.
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Response from Petit-Fernand
Hello, We're sorry to hear that the iron-on labels didn't meet your expectations, even though you followed the instructions for use. This is an unusual problem. In order to resolve this situation, please send us photos of the labels concerned by e-mail. This will help us to better understand the problem and propose an appropriate solution. The C-MonEtiquette team
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Manuela B.
Rating: 3 out of 5
This it the third time a buy this product and I've always been impressed. However, this time around I am struggling to get the stickers out and some of them are breaking. It might be a specific issues with these particular ones.
Response from Petit-Fernand
Hello Manuela, We're sorry about this quality issue, and have sent a new batch of labels into production for you as a replacement. The order you received probably suffered from an issue with the cutting machine, which have since fixed. We hope this order arrives very soon. Have a wonderful day!
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Laura
Rating: 2 out of 5
It's the second time I've ordered and the labels do not stay on after a wash
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Lucía CF
Rating: 3 out of 5
It is fine, although a few years ago for my older daughter the labels could be ordered without any drawing, and in the economic PAC, now you have to do it one by one and it is more expensive if you want the option without drawing.
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Response from Petit-Fernand
Hi Lucia, Thank you for writing to us. You can choose your labels without any drawing. To do so, you just need to click on the cross in the category "Pets" without any additional cost? Hello, Camille Petit-Fernand
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Clémentine M
Rating: 2 out of 5
We already ordered iron-on labels last year, following the advice on fitting and resting ... after the first machine ( 30°C as recommended ) most of them had peeled off. This year again, but with self-adhesive labels ... Really disappointed.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem with your labels. This comes as a great surprise to us, and we'd like to help you resolve the situation as quickly as possible. To do so, we invite you to contact our customer service department as soon as possible, providing photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
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Anne-Sophie
Rating: 3 out of 5
Everything is fine except that I had ordered the labels with two different first names. Unlike the previous order, we received everything in a single booklet with a single sheet of fun stickers. My children would have liked to have their own booklet, especially as last year they had taken it to school to stick their labels there.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that you are satisfied with your order as a whole. However, we understand that receiving the labels in a single booklet when you had ordered with two different first names is not ideal. We take note of your suggestion to send one booklet per first name. This could indeed improve our customers' experience. The C-MonEtiquette team
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Fanny Luis Gorrin
Rating: 3 out of 5
I did not like the delivery method, because I was not allowed to put my home address, unlike in previous years. I had to choose a local store and when the package arrived there they told the postal worker that they were no longer receiving them there, the postal worker contacted me and I had to contact him to pick up my package, so the delivery was quite cumbersome. The products arrived well, but I tell you, the delivery of the products should be improved.
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Response from Petit-Fernand
Hi Fanny, We have indeed decided to change our shipping methods to ensure a faster and safer delivery than before. We are sorry to read that you had so many problems and we will take it into account. However, we are not changing our products and we hope you will continue to like them ! Good day, Camille Petit-Fernand
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Laura D.
Rating: 2 out of 5
One letter missing from the first name on the bag, the sticker on the snack box stuck on crookedly, for the price I find it light. And it was impossible to contact them...
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Response from Petit-Fernand
Hello, We're very sorry about this incident. To better understand what may have happened, please contact us by e-mail and provide photos of the problem. This will help us find a solution quickly. The C-MonEtiquette team
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Babe
Rating: 2 out of 5
Pblem of order, to this day not solved because the recreated order left in another place of withdrawal !!!!!
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Sancha MAZZUCCO
Rating: 2 out of 5
I received my labels 10 days after school started, even though the order was placed well in advance.
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Response from Petit-Fernand
Hello, We're sorry to hear that your labels arrived after the start of the school year, despite the fact that you placed your order well in advance. We understand how frustrating this has been for you. We will look into this situation to avoid similar delays in the future. We appreciate your patience and understanding and hope that, despite this setback, you are satisfied with the labels. The C-MonEtiquette team
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Ilka
Rating: 2 out of 5
The print fits, but unfortunately the stickers are not really well punched out, so I have to remove every single sticker (!) from the foil again with nail scissors, otherwise you can't get them off at all. This is really tedious and tests my patience to the limit.
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Response from Petit-Fernand
Hello, we are sorry that you are experiencing problems with our products. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Carine
Rating: 2 out of 5
Order of August 16 still not received (we are on 4/09), it was suggested to me on 30/08 to reorder because it was too complicated to launch a tracking procedure with Chronopost. I accepted and asked for free delivery charges for an express order (for back-to-school week). The code received was invalid, and it took 5 days to get an answer after my complaint e-mail. Too late, I ordered on your competitor's site. Order received today, unbeatable. I am very disappointed by C-monetiquette, it was my last order with you.
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Response from Petit-Fernand
Hello, We're very sorry for the delay in receiving your August 16th order and for the complications with the discount code. We fully understand your frustration, especially during the back-to-school period. Your feedback is invaluable and will help us improve our services. We look forward to earning your trust again in the future.
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Jouvin Ludivine
Rating: 3 out of 5
Order real to my expectations delivery on time
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback! We are delighted that your order met your expectations and that delivery was made on time. The C-MonEtiquette team
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MARIE KEVIN
Rating: 2 out of 5
Labels not received Responsive customer service. Fast refund.
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Response from Petit-Fernand
Hello, Thank you for your positive feedback regarding our customer service. We are very sorry that you did not receive your labels as expected. We hope that the quick refund was able to compensate for this incident. The C-MonEtiquette team
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Lana J.
Rating: 3 out of 5
Order and delivery ok and fast The quality (color, feel, adhesive strength, etc.) is ok. Unfortunately, it is difficult to remove the adhesive from the booklet and the edges are often torn. Cutting solves the problem but is not practical.
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Response from Petit-Fernand
Hello, thank you for your review. We have just contacted you to offer you a solution. I look forward to your feedback. Have a nice day, Elise, EsIstMeins
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M.V
Rating: 2 out of 5
The garment labels are in order, but all the object labels have a printing defect, with a white unprinted area of 1 to 2mm on the left, due to the printing offset on the self-adhesive board. The offset is very visible, as the label normally has a dark blue background. I wonder about the controls. It's a disappointing experience.
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Response from Petit-Fernand
Hello, We're very sorry to hear that the object labels have a printing defect. This is absolutely not in line with our quality standards, and we understand your disappointment. We have just contacted you directly so that we can offer you a quick and appropriate solution to this problem. All the best, The C-MonEtiquette team
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Vanessa Del valle Ramírez
Rating: 3 out of 5
All very good and fast, the only thing is that I got the wrong labels because I didn't want them to be thermoadesivas but I will wear them anyway because I liked them and this way I can try them and compare which ones are better.
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Response from Petit-Fernand
Hi Vanessa, Thank you very much for your message ! We hope you like both labels ? Good morning, Camille Petit-Fernand
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MegGuil
Rating: 2 out of 5
The labels are superb and very easy to apply, but the first time my daughter's denim jacket is washed at 30°, the label comes off....
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem with your labels. This comes as a great surprise to us, and we'd like to help you resolve the situation as quickly as possible. To do so, we invite you to contact our customer service department as soon as possible, providing photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
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LAURA KERVAGORET
Rating: 3 out of 5
Purchased kindergarten water bottle, much too big for a ps child, and heavy in the bag once full.
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Response from Petit-Fernand
Hello, We understand that the size and weight of the water bottle may not be ideal for a child in early childhood, depending on their habits and build. The water bottles are designed to be suitable for general use, but we take note of your feedback to improve our products. The C-MonEtiquette team
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Célia
Rating: 2 out of 5
The water bottles for children are really very pretty and the finish is top-notch, but I'm very disappointed because they're not at all leak-proof enough for children to carry around. My daughter can't leave it in her school bag without risking her notebooks... It's a real shame, especially at this price...
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PRISCILLIA Bernhard
Rating: 3 out of 5
Very nice gourds, shipped quickly. Solid except for the drawings. Barely used the 1st days, the drawings come off, which is a real shame.
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Response from Petit-Fernand
Hello, We are delighted that you find our water bottles beautiful and sturdy. However, we're sorry to hear that the designs are deteriorating rapidly. To help us understand and solve this problem, could you please e-mail us photos of the damaged designs? We'd love to find a solution that will fully satisfy you. Thank you for your understanding and patience. The C-MonEtiquette team
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