Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
The labels were just as I'd chosen, but there was a problem with the "cut" of my label sheets. While the shoe labels peel off easily, the clothing labels are impossible to peel off by hand. I have to use a small screwdriver-type tool to remove the label without damaging it. Quite disappointed.
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Response from Petit-Fernand
Hello Alexia, We're sorry to hear about this problem with the clothing labels on your order. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
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Davoine Diane
Rating: 3 out of 5
The design of the bottles is very good, but the drinking systems (straw or other stopper) are poorly designed for use by children. They have to hold the bottle vertically, otherwise they can't drink.
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Response from Petit-Fernand
Hello Diane, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
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Aurélie
Rating: 3 out of 5
the labels are of good quality, but they're badly precut, so it's a hassle to remove them
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Response from Petit-Fernand
Hello Aurélie, We're sorry to hear about this problem with your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Marion Pothin
Rating: 2 out of 5
Sticky garment labels (no ironing) came off after 2 washes.
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Response from Petit-Fernand
Hello Marion, We're sorry for the inconvenience concerning the self-adhesive clothing labels in your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Lindsay Franzen
Rating: 3 out of 5
Unable to judge your products, order placed on August 12 and according to the package tracking, the post office is still waiting to receive it... Today is August 26....
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Response from Petit-Fernand
Hello Lindsay, We're sorry to hear that your order was not delivered on time. By contacting customer service, a solution has been found for you. We hope you will receive your labels soon. Good day, C-MonEtiquette Customer Service
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Besnard
Rating: 3 out of 5
They're too big for some clothes, so the site should offer different sizes. Otherwise easy to use
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Response from Petit-Fernand
Hello Delphine, We're sorry that the size of the labels doesn't suit you. The suggestion to offer smaller labels has been taken up. Good day, C-MonEtiquette customer service.
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Mme Antonella Infantino
Rating: 3 out of 5
Sometimes labels are hard to catch
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Response from Petit-Fernand
Hello Antonella, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Magali
Rating: 3 out of 5
Fast shipping. Labels ok but some slightly damaged. My order contained too many labels for the strength of the envelope. I would have needed a stronger container for so many labels.
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Response from Petit-Fernand
Hello Magali, We're very sorry to hear about this problem with the delivery of your labels. Our customer service has contacted you to find a suitable solution. Good day, C-MonEtiquette Customer Service
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Jean-Pierre Bressoud
Rating: 2 out of 5
The items weren't clear enough for me and I made a lot of mistakes!
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Response from Petit-Fernand
Hello Jean-Pierre, We're sorry that navigation on the site wasn't clear enough. Our customer service has contacted you to try and find a solution. Have a nice day, C-MonEtiquette customer service.
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Nunzia
Rating: 3 out of 5
Durable and easy to apply material labels. Unfortunately to get them on time you have to order them several times in advance. The quality is very good.
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Response from Petit-Fernand
Buongirno Nunzia, We sincerely thank you for your feedback! We are glad to hear that you appreciated the quality of our labels and their ease of application. We apologize for the wait it took to receive your orders and will do our best to improve delivery times in the future. Your satisfaction is important to us and we hope to serve you again soon! Clare, Petit-Fernand
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Manon Bonnet
Rating: 2 out of 5
2 flasks ordered, 1 leaked once closed and the second was not aligned once the cap was closed with the first name! Another one was sent back but the printing wasn't very careful, it's missing in a few places...and the problem remains the same! I'm very disappointed
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Response from Petit-Fernand
Hello Manon, We are very sorry for the inconvenience concerning your order. Our customer service has contacted you to try and find a solution. Have a nice day, C-MonEtiquette customer service.
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Émeline Veyssiere
Rating: 2 out of 5
Label very little protected during shipment, have taken the water even before arriving in the mailbox otherwise very nice label but I have only 6 of a little dry.
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Response from Petit-Fernand
Hello Emeline, We are very sorry that the labels arrived damaged. Our customer service department has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Laeticia Méracourt
Rating: 3 out of 5
Missing labels and greaseproof paper, which should have been supplied.
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Response from Petit-Fernand
Hello Laeticia, We're very sorry to hear about this problem with your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Camilla Arcoverde
Rating: 3 out of 5
Package arrived wrinkled, damaged
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Response from Petit-Fernand
Hello, We are very sorry to read your comment. It is not normal that the carrier did not deliver the order in the excellent conditions that you received it. Our customer service will send you an email. Good day, Petit-Fernand
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Lilly Perth
Rating: 3 out of 5
Order delivered quickly but impossible to enter the problem encountered with the gourd in the after-sales service area. The spout seems to have a defect which means my daughter can't drink properly. It's a pity because the design is very nice.
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Response from Petit-Fernand
Hello, Thank you for leaving us your review. We're sorry about this problem and hope that the cap we sent you will arrive as soon as possible :) Have a nice day, Camille C-MonEtiquette
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Plume
Rating: 3 out of 5
Nice gourd, but the cap is fragile when it falls off. Fortunately, the caps are sold separately and for a very low price.
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Response from Petit-Fernand
Hello, We're sorry to hear about this incident with your stopper. We hope you will receive it as soon as possible so that your son can continue to use his water bottle :) Have a nice day, Camille C-MonEtiquette
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Adriana Andrade Da Cruz
Rating: 3 out of 5
I'm happy and satisfied with the product. But it was very poorly packaged for transport when I got home, the envelope was open because it was too small for the number of labels inside.
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Response from Petit-Fernand
Hello, thank you for your feedback. We are very sorry that your envelope should not have been opened. We have passed on the information to our shipping department and hope that your labels meet your expectations. Have a nice day, Camille C-MonEtiquette
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Perrine Le Floch
Rating: 3 out of 5
I was disappointed this year with the quality of the gourd. The design doesn't hold up well, and the gourd falls apart after 3 weeks of use. We ordered one three years ago and had no problems. It used to be an imprint on the bottle, but now it's a self-adhesive. For the price of the gourd, the quality is no longer there!
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Response from Petit-Fernand
Hello, we're sorry that the personalization on your bottle is fading. It is printed directly on your bottle and should not come off. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
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Delphine
Rating: 3 out of 5
The labels are very pretty but they are difficult to detach and can tear.... The cutout doesn't always seem deep enough ... Too bad because the product is otherwise very nice
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Response from Petit-Fernand
Hello, we're sorry to read your message. Normally, your labels should be easy to remove from their backing, making them easier to use. We've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
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Johanne Jamaer
Rating: 2 out of 5
I was a little disappointed with the quality of the labels on this latest order. Before, the gluing quality was perfect. Here, I can already see the labels coming off the felts before they've even been handled. The design is very nice, but I'm disappointed.
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Response from Petit-Fernand
Hello Johanne, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Pierrette Robert
Rating: 2 out of 5
I ordered a snack box and received a gourd! I called you and this time I did receive the box, but without the labels with the child's name that you can stick on his things.... Disappointed...
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Response from Petit-Fernand
Hello Pierrette, We're sorry to hear about your order reversal. Our customer service department has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Pauline Bossart
Rating: 2 out of 5
Quite disappointed with the order Not bad label not usable .. does not detach and when we get the label is damaged so not aesthetic or then adhesive residue around the label . I ordered elsewhere.
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Response from Petit-Fernand
Hello Pauline, We are very sorry for the inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Fern
Rating: 3 out of 5
I ordered in total 60 stickers, which I've not yet received. I selected the standard free postage, however to my surprise I have recieved a fee due notice through from Royal Mail. The sender did not pay postage and I must pay £3.50 to get my stickers. I cannot comment on the stickers yet as I've not yet recieved them but disappointed already that there are 2 postage options and the Free standard is not infact free. I would have paid for the tracked postage had I of known.
Response from Petit-Fernand
Hello, We are sorry that you had this issue with the delivery. However, we do obviously pay postage. What can happen, however, it that the customs demand some of our clients, on rare occasions, to pay a fee, that we absolutely refund! No additional fees of any kind should be paid once your order has been placed. Please contact our Customer service, so that we can help you. Have a nice day Sarah- Petit Fernand
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Pauline
Rating: 2 out of 5
I've used this site 3 times to order labels for my son's clothes. I was delighted the first two times, but much more disappointed with my last order. The removal of the labels was very complicated, I spent a lot of time to remove them. Some labels were damaged in the process, yet I had enough dongles to do it.
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Response from Petit-Fernand
Hello Pauline, We're sorry to hear about the problem with the labels on your order. Our customer service department has contacted you in order to find a solution. C-MonEtiquette customer service
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Sandra
Rating: 3 out of 5
I order every year but this time I certainly had a defective batch, impossible to peel off the labels, I have to use scissors, they are one with the plate, far from peeling off easily as usual:
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Response from Petit-Fernand
Hello, We are very sorry to read your message. It must be a defect in the cutting of your labels. Indeed, they should not be so difficult to remove from your notebook. We've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
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Terence H.
Rating: 3 out of 5
Very poor delivery. Items were delivered 3 to 4 days later than the prescribed delivery date. Did get in touch with the company who were fairly non interested and blamed it on the carrier. The goods were a good quality so no problem there.
Response from Petit-Fernand
Hello, We are sorry that you did not receive your order within the expected times. However, we don't blame anyone, but we indeed can't take the responsibility for a late delivery, since it is Royal Mail that delivers the orders in the UK. Since you contacted us before the latest day of delivery, we kindly suggested you to wait until that date before getting back to us to find a solution, which we always do ?? We wish you a nice day, Sarah - Petit Fernand
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Helene Guardiola
Rating: 3 out of 5
Disappointed with the size of the writing and the drawing. It's a shame, the first order was fine, but now I'm disappointed.
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Response from Petit-Fernand
Hello, We're sorry that the personalization you've chosen doesn't meet your expectations. You can send us your suggestions by e-mail. Indeed, it's thanks to your feedback that we can improve the products we offer :) Have a nice day, Camille C-MonEtiquette
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Mel
Rating: 2 out of 5
A very nice gourd that fits the bill. But the straw doesn't fit inside, so I have to look for another solution. Quite disappointed
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Response from Petit-Fernand
Hello Melanie, We're sorry to hear about this problem with your gourd. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette Customer Service.
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Eve
Rating: 2 out of 5
Delivery time not met. Quality not maintained, as the upper protective film has often peeled off. Customer service only available by email. However, they were quick to write, but not clear. Delivery from France, ...was not apparent.
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Response from Petit-Fernand
Hello, The delivery times are all indicated on our website in our general terms and conditions and also when selecting the delivery methods. There you will also see that our company is based in France. We are very sorry that our products are causing you problems. We have just contacted you. Have a nice day, Elise, EsIstMeins
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Pauline Emond
Rating: 3 out of 5
Nice labels but the packaging isn't great (I think). The labels stick well but on the diamond pencils the labels "bounce". It's still a good product but I'm a bit disappointed. I used to order from another site the other years, so I think I'll go back to this old site.
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Response from Petit-Fernand
Hello Pauline, Thank you for taking the time to write to us. On our website, we offer a "mini" label format specially designed to fit colored pencils and diamond pens. It's a slimmer format, without illustrations, which adapts perfectly to the shape of this type of pencil :) Have a nice day, Camille C-MonEtiquette
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Hannah A.
Rating: 3 out of 5
Good stickers but very slow delivery (around 10 days), if I'd realised this I would have ordered from a different company.
Response from Petit-Fernand
Hello Hannah, We're sorry about the delivery times. Unfortunately, we have no handle on the delivery itself, as it is carried out by Royal Mail. We do not yet offer express delivery in the UK, but we are working on it. Have a wonderful day!
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Charlène Wailliez
Rating: 3 out of 5
I've been ordering for several years now and have always been pleasantly surprised. But for the past two years, and especially this year, I've found that the labels are not as good as they used to be. They're hard to peel off and tear off the transparent self-adhesive film as they go by.
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Response from Petit-Fernand
Hello Charlène, We're sorry to hear that this order did not meet your expectations. Your labels should not be difficult to remove from their holders. Therefore, our Customer Service has just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
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Augustin Ducrès
Rating: 3 out of 5
First order not received I made a request and to date another order was sent to me I am delighted
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Response from Petit-Fernand
Hello, We're delighted that this second shipment arrived safely and hope it meets your expectations? Have a nice day, Camille C-MonEtiquette
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Justine
Rating: 3 out of 5
Second time I've ordered from the site. I'm a bit disappointed this time. It's very, very difficult to detach the labels, which sometimes results in creases in the labels.
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Response from Petit-Fernand
Hello Justine, We're sorry that the labels don't fit. Our customer service has contacted you to find a solution. C-My Label
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Ilka V.
Rating: 2 out of 5
Our first order arrived in perfect condition and we loved it. The second order was a school enrollment gift and never arrived at the DPD point. After talking to EsIstMeins on the phone, I thought the problem would be resolved quickly. Now our order is over two weeks late and still nothing has arrived. We are very disappointed.
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Response from Petit-Fernand
Hello, we are sorry that your order has not yet arrived. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Clémentine Sanchez
Rating: 3 out of 5
The following will not prevent us from ordering again, as we know that this site is reactive and we like the concept so much. However: We've always been delighted with our orders, but unfortunately this year the quality of the labels has declined enormously. They are difficult to remove from the backing and don't come with as much as in previous years. What's more, the choice of fonts is no longer the same, and although this is purely a matter of personal taste, I find that the rendering is much coarser.
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Response from Petit-Fernand
Hello Clémentine, We're sorry to hear about this problem with your labels. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
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Caroline
Rating: 3 out of 5
I've been ordering for 3 years now and have never had anything to say. However, this year they were all mixed up! I had taken some labels for my grandson, and I had to tear out the pages to find out what they were for his mom, instead of giving him a sheet directly! Too bad ...
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Response from Petit-Fernand
Hello Caroline, We're sorry to hear that you're not entirely satisfied with your order. In fact, we send our notebooks separately for individual packs. Have a nice day, Camille C-MonEtiquette
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F. Z.
Rating: 2 out of 5
Unfortunately, the stickers only arrived after 3 weeks because something went wrong with the shipping.
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Response from Petit-Fernand
Hello, I am very pleased that your order has arrived and hope that you like it! However, we are sorry that you had a bad experience with the post office. Have a nice day, Elise, Customer Service EsIstMeins
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Béatrice
Rating: 2 out of 5
I didn't receive the stickers I ordered but those of another child. I don't like the fact that my child's name is now circulating somewhere else.
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Response from Petit-Fernand
Hello, we are sorry to hear about this mixed-up order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Marina Gauthier
Rating: 3 out of 5
Too bad I only have the same label size. I would like several tampis for me.
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Response from Petit-Fernand
Hi Marina, Your order only includes labels for objects of the same size. You can find all our models by clicking on the "shape" tab when customizing :) Have a nice day, Camille C-MonEtiquette
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