The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
When I received my order, the products were not the right ones (different surname). Following a message to customer service, I finally received the products I had ordered. The labels are not as nice as on the website. I'm very disappointed.
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Response from Petit-Fernand
Hello, We're sorry to hear about this order reversal. Please do not hesitate to contact us with the details of this order which does not correspond to your expectations. Have a nice day, Elise, C-MonEtiquette
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Carine Kapusta
Rating: 3 out of 5
Disappointed by the quality: there are bubbles under the label on the snack box!
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Response from Petit-Fernand
Hello, We're sorry to hear about your order. Please do not hesitate to contact us and give us your order number so that our customer service can help you as best as possible. Have a nice day, Elise, C-MonEtiquette
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Apple
Rating: 3 out of 5
Easy to navigate the site and customize products. The label colors are nice. The object labels are great, but I'd strongly advise against ordering the iron-on clothing labels. Unlike the labels I'd bought in previous years from another supplier (which weren't as pretty), the c-monetiquette labels peel off, I had to reinstall them 3 times and lost a lot of them in the wash. I had followed the instructions on heat and application time. In short, I wasted a lot of time getting ready for camp.
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Response from Petit-Fernand
Hello Sandy, We're sorry to hear that the iron-on labels you received are coming unstuck. This is obviously not normal. We've just contacted you to solve the problem! Have a nice evening? Sarah - CMonEtiquette
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Karen Nichols
Rating: 3 out of 5
Fast delivery.
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Response from Petit-Fernand
Hello Karen, Thank you for your comment. Don't hesitate to tell us how we can improve and get the 5?! Have a nice day, Sarah-CMonEtiquette
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Elodie Thierry
Rating: 3 out of 5
I received my order twice, with double charging. Certainly an error on my part, but you could have checked before responding to two identical orders on two different shipments for the same person. I have not yet tested the stickers, but I hope they are of good quality.
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Response from Petit-Fernand
Hello Elodie, Thank you for your comment. We don't supervise the orders placed by our customers: many orders are singular, original and unusual, full of surprises and contradictions...? So we produce what we are asked to produce, and it would be inappropriate to ask each customer if their order was really intended to be this way or that. We always send an order confirmation e-mail, so don't hesitate to contact us if you notice any discrepancies - that's what our customer service is there for! A lovely evening, Sarah- CMonEtiquette
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Alain RAUSSIN
Rating: 3 out of 5
Hello, I'm a little disappointed with the quality of the labels. They don't wash well.
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Response from Petit-Fernand
Hello Alain, We're sorry to hear that you're experiencing this problem with your labels. We have just contacted you in order to resolve this situation together! Have a nice evening? Sarah- CMonEtiquette
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Am?lie
Rating: 2 out of 5
1st order placed last year, very good complete back. Labels recommended this year by 30 and very disappointed because the quality is not as good (thinner and less successful prints) and the price is high.
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Response from Petit-Fernand
Hello Amélie, We're sorry your order didn't meet your expectations. Our prices haven't changed since last year, but we have indeed modified the varnish we use to ensure that our labels last even longer. Have a nice evening? Sarah - CMonEtiquette
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Elodie
Rating: 2 out of 5
Hello, I ordered a snack box and a matching gourd for my son, who will soon be 3 years old, to start kindergarten. They are very pretty but unfortunately the openings are much too difficult... He can't open either the beaker or the snack box. What a shame to have to buy new ones, because he can't use them all by himself?
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Response from Petit-Fernand
Hello Elodie, We're sorry to hear that the gourd and snackbox are difficult for your son to use... We only recommend the gourd you ordered on our site for children aged 5 and over, which explains why it's still complicated for him at his age. We hope he'll be able to take full advantage of these beautiful objects in the near future! Have a nice day? Sarah- CMonEtiquette
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Martina P.
Rating: 3 out of 5
All good, except that the last name does not appear in some labels.
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Response from Petit-Fernand
Good morning Martina, Thank you for your feedback and we are sorry to learn that you are not completely satisfied with your purchase. We would like to clarify that the preschool package includes different types of labels, as specified on our website. Therefore, not all labels necessarily include the first and last name, and in some labels only the first name may appear, as for reasons of space. (Some labels have two lines of text, others only one.) We strive to provide clear and detailed information, but we are always available to clarify any questions you may have. We thank you again for your report and hope to have the opportunity to serve you better in the future. ?? Chiara Petit-Fernand
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Sabine S.
Rating: 3 out of 5
Unfortunately, the packaging was not ideal. A thin envelope. It was supposed to be a gift. But everything was wrinkled.
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Response from Petit-Fernand
Hello, we are sorry that the envelope arrived in this condition. My colleague asked you if the labels were damaged but we have not received an answer from you. Have a nice day, Elise, EsIstMeins
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Celia
Rating: 3 out of 5
Beautiful labels, but the envelope didn't fit (too small) and didn't seal properly! The pockets were damaged.
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Response from Petit-Fernand
Hello Célia, Thank you for your message. We are sorry about this delivery incident and have just sent you an email to find a solution! We wish you a nice end of day? Sarah- CMonEtiquette
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Julie
Rating: 3 out of 5
Order placed, delivery in 3-4 working days. Finally I receive 10 days after the delivery date. The labels are perfect it's a shame they arrived too late I was supposed to reorder for my second boy finally I will not.
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Response from Petit-Fernand
Hello Julie, Thank you for your message. We are sorry to hear about this delay in delivery. Unfortunately, we have no influence over Chronopost's delivery times, although we did ship your order within 24 hours. Please do not hesitate to reply to the e-mail we have just sent you so that we can work out a solution together! Have a nice day? Sarah-CMonEtiquette
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Jessica Tristan
Rating: 3 out of 5
Delivery has been delayed.
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Response from Petit-Fernand
Hello, We are sorry to hear that the delivery took longer than expected. However, we hope that everything is to your liking as far as our products are concerned. Hello, Camille Petit-Fernand
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Frédérique L-D
Rating: 3 out of 5
The patterns are nice, the finish is pretty, but after the first wash, most of the self-adhesive labels come off. First try with this brand, I won't be doing it again.
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Response from Petit-Fernand
Hello Frédérique, and thank you for your comment. Our labels are not supposed to come off in the wash, so we apologize for this anomaly in your order. We've sent you an e-mail to try and resolve the situation together! Have a nice evening? Sarah- CMonEtiquette
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Marie LES
Rating: 3 out of 5
Super site with labels that stick very very well, however the work of the preparer is to review. Order at 45 is missing 4 label sheets and one wooden one is stained. I contacted customer service, got a quick response and was told to send back the missing labels and have the damaged one redone. Yes, but on receipt of this service, the labels are still missing. Again, I call back the service, which is always top-notch and reactive. Now we'll see if we get everything this time.
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Response from Petit-Fernand
Hello Marie, Thank you for your message. We are delighted that you are so satisfied with the quality of our labels. ?? However, we're sorry to hear about the anomalies with your order and understand your annoyance. We always report any shortcomings to the relevant departments, so that the situation does not recur. Our customer service team remains at your disposal to ensure that your customer experience is as satisfactory as possible! Have a nice day? Sarah-CMonEtiquette
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Susi
Rating: 2 out of 5
I was very pleased that my order was processed immediately (name stickers only). Less than 24 hours after placing my order, I received an email with the shipment tracking and that my stickers were on their way. My order would be there within the next 3 days. Three days turned into three weeks. I thought they wouldn't arrive. The stickers look nice but unfortunately they don't last as promised.
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Response from Petit-Fernand
Hello, We are terribly sorry that you have had a bad experience with the delivery. Unfortunately, we have no control over the postal service. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Céline Collette
Rating: 3 out of 5
I made a mistake in my order. I wanted mini pencil labels and received labels 1 line wider.
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Response from Petit-Fernand
Hello Céline, We are sorry that your order did not bring you complete satisfaction. We do recommend mini labels for small items such as pens and pencils. ?? Don't hesitate to visit our site from time to time, if you'd like to order the right model of label, we regularly run promotions! Have a nice evening Sarah-CMonEtiquette
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Aurélie De Bo
Rating: 3 out of 5
The labels are really nice. On the other hand, we'd also bought some sandwich boxes and we're pretty disappointed. We thought it would be printed on the box, but it's just a sticker. Less nice and let's hope it sticks... but I'll say it again, the labels are impeccable.
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Response from Petit-Fernand
Hello Aurélie, Thank you for your comment. We're sorry to hear that your order did not meet your expectations. We offer to personalize our boxes with stickers so that you can change the design to suit your children's tastes, or change the sticker in the event of a problem, without having to throw the whole box away. We wish you a pleasant day? Sarah-CMonEtiquette
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Ana Diaz Garcia
Rating: 3 out of 5
I usually buy the labels to stick with an iron and this time I bought the ones that don't need it. Until they arrived I didn't know that they can't be glued directly on the garment, or that they have to "rest" for 24 hours. Maybe I didn't pay enough attention before buying them, but I would have chosen another option.
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Response from Petit-Fernand
Hi Ana, Indeed, as indicated on our website, our self-adhesive clothing labels only stick on brand name or garment care labels. We hope you will still enjoy our products. Hello, Camille Petit-Fernand
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christelle
Rating: 3 out of 5
I am on my 3rd order and the textile labels are top notch.
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Response from Petit-Fernand
Hello Christelle, Thank you for your comment! In order to fully satisfy you, don't hesitate to tell us what we could do to improve and get 5?! Very nice day, Sarah-CMonEtiquette
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Manuela bertin
Rating: 2 out of 5
On 1 straw gourd ordered. The design has already peeled off!
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Response from Petit-Fernand
Hello Manuela, We're sorry to hear that a gourd in your order has a printing defect. Our customer service department has contacted you by e-mail in order to find a solution. Have a nice day, C-MonEtiquette customer service.
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MARIA JESUS
Rating: 3 out of 5
Adhesive clothing labels peel off and the material is very plastic, depending on the type of skin it causes redness.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels have peeled off. Our Customer Service Department has just contacted you by email to help you as soon as possible. Hello, Camille Petit-Fernand
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Sam
Rating: 3 out of 5
Pretty labels, but they sometimes come off in the wash. Too bad
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Response from Petit-Fernand
Hello Samiha, Thank you for your message. We are very sorry that you are experiencing this problem with your order and have just contacted you to find a solution together! Have a lovely evening? Sarah-CMonEtiquette
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dominique
Rating: 3 out of 5
easy to use but not very effective after two or three washes, so not great.
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Response from Petit-Fernand
Hello Dominique, We're sorry you're experiencing this problem with the labels you ordered. We have sent you an e-mail to help you! We wish you a wonderful end of day? Sarah-CMonEtiquette
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Ff
Rating: 2 out of 5
Very long delivery times.
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Response from Petit-Fernand
Hello Fanny, We're sorry that La Poste did not deliver your order in the expected time. We have just contacted you in order to help you! A very nice day to you?
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Lucile
Rating: 3 out of 5
The design is very nice, but we'll have to see how it holds up over time. However, the smallest size for the pencils is too big, different from the photos. A bit disappointed
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Response from Petit-Fernand
Hello Lucile, Thank you for your comment. We're sorry your order didn't meet your expectations. On our website, we recommend mini labels for small items such as pens and pencils. However, you ordered the next size up, i.e. 1-line object labels, which is why they don't fit. Please do not hesitate to contact us if you have any questions! Have a nice evening? Sarah-MyLabel
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Emilie Vander Elst
Rating: 3 out of 5
Very good, except that late on the day before the (good) order I wanted to take the green toiletry bag, but with my mobile phone it was impossible to place the order! So I waited until the next day to place an order via PC, and it was no longer available (a small disappointment). The delivery took much longer than announced, the order was for my daughter who was going away to camp and it arrived after she had left.
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Response from Petit-Fernand
Hello Emilie, Thank you for your comment. We are very sorry that your order was delivered after the expected date and have just contacted you to ensure that your experience with us is not tarnished by this delay. Some colors were indeed victims of their success, but do not hesitate to contact our customer service to be informed about the return date of the missing colors! A lovely evening to you Sarah-CMonEtiquette
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charlotte W
Rating: 2 out of 5
I haven't had any problems with their products (last year I ordered from them and everything was perfect). I have a big problem with delivery. Avoid chronopost! I placed my order on July 12, it's now July 23 and I still haven't received my order, which was supposed to arrive at a relay point. I called chronopost, my parcel was supposed to be delivered today and I still haven't received anything, delivery is still delayed ... I sent an e-mail to the c mon etiquette site, which offered me a refund or a new shipment directly to my address. I chose the second option. Now I'm waiting to see if I'll receive my parcel ...
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Response from Petit-Fernand
Hello Charlotte, We're sorry to hear that your order didn't go well. We hope that your labels will arrive at the right address this time and that they will be as good as you remember! Thank you for your confidence and loyalty.
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Estelle Trichot
Rating: 3 out of 5
The labels do not detach easily from the backing, so I damaged several, whereas I had no problem with the last one.
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Response from Petit-Fernand
Hello Estelle, We're sorry for the inconvenience. There may have been a problem during production. We have contacted you by e-mail to solve the problem. Good day, C-MonEtiquette, Customer Service
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Delphine Marchand
Rating: 3 out of 5
I've placed several orders in the past and have been completely satisfied, but this time I'm disappointed: the labels I put on just a week ago are already coming undone, which has never happened to me with previous batches.
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Response from Petit-Fernand
Hello Delphine, We're sorry to hear that your labels are coming unstuck. Our customer service department has contacted you to see what we can do. The C-MonEtiquette team
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Séverine Carette
Rating: 3 out of 5
I'm a bit disappointed with the water bottle caps on the old ones. They don't hold well and they break. It's a real shame. The new system looks much better but I can't afford to buy new bottles when they're from last summer...
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Response from Petit-Fernand
Hello Séverine, We are sorry that the quality of our stoppers does not give you full satisfaction. Our stoppers are not interchangeable, but we regularly offer promotional codes on our website to make our products as affordable as possible. We wish you a wonderful evening? Sarah-CMonEtiquette
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Anna Mazas Fernandez
Rating: 3 out of 5
The labels are nice but they take a long time to arrive, more than indicated. Besides, they were supposed to arrive in a mailbox (normal shipping) and they arrived by registered mail, which is a problem for me since I am never at home and in my town they only open the post office 2 hours a day in the mornings.
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Response from Petit-Fernand
Hi Ana, We are delighted to hear that you like our products. However, we are sorry to hear that your order took so long to arrive. ?? Thank you for your confidence. Good day, Camille Petit-Fernand
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Enrica
Rating: 3 out of 5
I supplied you for the children's first years of school. I went back to buy labels for some field trips and did as well as usual.
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Response from Petit-Fernand
Good morning Enrica, We sincerely thank you for your positive feedback. We are glad to hear that you have enjoyed our products and services again since you started to source from us for your children.? Chiara Petit-Fernand
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Julia
Rating: 3 out of 5
I was very annoyed that I could not send to my home address I live in Belgium but have a German cell phone number ... for this reason I could not give my Belgian address .
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Response from Petit-Fernand
Hello Julia, We are sorry to hear that you had difficulties placing an order. Delivery countries and phone numbers are not linked, so it is perfectly possible to order in Belgium with a German number. Please contact our customer service next time, they are here to help you! ?? Have a nice day, ?? Sarah-IsMine
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Maren S.
Rating: 3 out of 5
Great design. Lots of choice. Everything held up after the first wash. Therefore not full stars for now. Price is also okay.
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Response from Petit-Fernand
Hello, We are very pleased that you are satisfied with your order! Please tell us how we can improve to get 5 stars! Have a nice day ?? Sarah-IsMine
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Susana Feghali
Rating: 3 out of 5
Hello I was disappointed that the name was a sticker and name not serious on the gourd. Surely this was mentioned and sorry if this was the case. Otherwise very nice product
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Response from Petit-Fernand
Hello Susana, We're delighted that you like the design of the gourd. Indeed, the personalization is not an engraving but a sublimation. We hope to see you soon for another order ;) Have a nice day, Léa Customer Service, C-MonEtiquette
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Sophie
Rating: 3 out of 5
The express delivery didn't work and I received the order more than a week later, so it was too late. It would be good to use a service other than Chronopost, which obviously doesn't do its part. I was nevertheless satisfied with C Mon Étiquette's customer service, which was available and responsive in trying to solve my problem.
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Response from Petit-Fernand
Hello, We're sorry you had delivery problems. The shipping costs have been refunded. Unfortunately, we have no influence over the postal service, but we hope that you will be able to use your items a little later. Have a nice day, Elise, C-MonEtiquette
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TIBERTI
Rating: 3 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, Following your email exchanges with our Customer Service, I confirm that your order has been returned. We are sincerely sorry for this delivery anomaly and hope that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Audrey
Rating: 2 out of 5
Labels wash off...
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Response from Petit-Fernand
Hello Audrey, We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Aurélie Bonifay
Rating: 3 out of 5
The product is great but was delivered to a relay point not chosen and far from my home.
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Response from Petit-Fernand
Hello Aurélie, We are very sorry about this incident concerning the carrier. Nevertheless, we hope that the products you have received correspond to your expectations. Have a nice day, Camille C-MonEtiquette
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