Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2 and 3 stars

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Estelle Lebrun
Rating: 3 out of 5
I ordered some labels and I'm a bit disappointed, the pattern I chose on my labels is half cut on the sides. The result is not necessarily the same as the image before ordering.
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Response from Petit-Fernand
Hello Estelle, We're sorry to hear that the visual of the labels does not match the visual of the site. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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camille
Rating: 3 out of 5
My first order a few years ago went very well. I ordered 10 days ago labels for clothes, the design is very nice (choice in customization) fast shipping but I did not really like the quality of labels: very hard to detach so it is easy to deform a corner label to catch and there are even sometimes the first transparent plastic film of the label next to it that comes with it I think we should review the precutting to avoid this kind of inconvenience.
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Response from Petit-Fernand
Hello, Thank you for your message. We're very sorry about the inconvenience concerning your order. Your labels should not be difficult to remove from their backing. Our Customer Service has just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Héloïse
Rating: 3 out of 5
I had ordered two years ago for my first daughter. I find that the choice and quantity of labels has been greatly reduced. For example, we can no longer change the pattern depending on the type of label. That's a shame. But the quality is still very good. To be seen with future washes. The booklet was also of better quality before.
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Response from Petit-Fernand
Hello, when you choose one of our packs, the selected illustration is applied to all the labels in the pack. If you have any questions, please do not hesitate to contact our Customer Service. Have a nice day, Camille C-MonEtiquette
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Sandra
Rating: 3 out of 5
I didn't know that in the pack of 100 labels, they all had the same shape/size. I preferred last year when the sizes were all different.
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Response from Petit-Fernand
Hello Sandra, We offer economical packs of 150 labels of various types. Feel free to have a look and see if it suits your needs: https://www.c-monetiquette.fr/pack-etiquettes Hope to see you soon on C-MonEtiquette. Have a nice day, Léa Service Clien C-MonEtiquette
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Delphine Desmet
Rating: 2 out of 5
Envelope in poor condition And long delivery
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Response from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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client(e)
Rating: 3 out of 5
I'm disappointed, although I've ordered several times. This time if I ordered small labels with flowers around but the cut and made so that I have no flower on the label when I peel, it's a shame my daughter and disappointed. I wouldn't recommend this type of label next time.
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Response from Petit-Fernand
Hello Katy, Thank you for your loyalty. There may have been a problem with the production of the labels. Our customer service team has contacted you by e-mail to solve this problem. Have a nice day, C-MonEtiquette Customer Service Team
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Céline B
Rating: 3 out of 5
I'm very happy with the labels, but a little surprised by the size, which is just a little big for labelling pens. I wanted to order a 2nd batch, but it was impossible to find my previous order, even with the number of the 1st.
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Response from Petit-Fernand
Hello, To label your pens in the best possible way, you'll find mini labels without illustrations on our site. They are ideal for marking your colored pencils, for example. You can only renew your order if you placed it by logging into your customer account. If not, you'll have to place your order again. Have a nice day, Camille C-MonEtiquette
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francoise notin
Rating: 2 out of 5
Product debited although it was out of stock For my part not very sincere way of proceeding not having been warned when placing my order that I would encounter this problem hence numerous exchanges of emails with the sales department .... and in return no gesture for the disappointed customer ..... for a first approach! pity! Sincerely
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Response from Petit-Fernand
Hello, Unless we are mistaken, we notified you as soon as we became aware of the problem. We offered you a commercial gesture, i.e. a refund of the item, which you refused. You therefore decided to maintain your order. Transparency was on our side, but unfortunately there are things we can't anticipate. We are taking action as quickly as possible to inform our customers. Have a nice day, Elise, C-MonEtiquette
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Céline Garrigue
Rating: 3 out of 5
Gourd with straw, the gourd is very pretty but the lid doesn't seem to be of great quality, to be seen with time. They say there's an air hole right next to the straw, so if the child leans over a little to drink, it spills. Then they say 480 ml, but you put in 400/430, no more. I warned them, but they didn't make up for it.
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Response from Petit-Fernand
Hello, Concerning the capacity, it was indeed an error on our part. Thanks to your vigilance, our marketing department has taken care of modifying the bottle's product sheet. Have a nice day, Elise, C-MonEtiquette
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Lc
Rating: 3 out of 5
Disappointed, the label plates came off as soon as I received them.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Camille Abraham
Rating: 2 out of 5
Delivery incomplete ... I'm missing the main name tags and foot tags.
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Response from Petit-Fernand
Hello Camille, We are very sorry to read your message and apologize for any inconvenience. Our Customer Service department has just contacted you by e-mail to help you find a solution as soon as possible. Have a nice day, Camille C-MonEtiquette
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Tiphanie Hoff
Rating: 2 out of 5
I chose a gourd color that was not available. Changed the color and nothing. I had to call again because I wasn't receiving anything. I ordered several times from c mon étiquette and these last orders were rather tedious, much to my regret!
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Response from Petit-Fernand
Hello, We are very sorry that your order was out of stock. We did our best to ship your order as quickly as possible and hope that it met your expectations upon receipt. Have a nice day, Camille C-MonEtiquette
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Witter Magalie
Rating: 2 out of 5
Extremely disappointed by the gourds, we used the gourd once, I washed it by hand and the name is already gone.
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Response from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Caroline GUEZ
Rating: 2 out of 5
Labels not of good quality
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Response from Petit-Fernand
Hello, We are sorry to hear that the quality of our labels does not meet your expectations. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Manon
Rating: 2 out of 5
For the lunch box, the personalization is in fact a glued label. We'll have to see if it holds up over time with repeated washing. As for the water bottles, some of the patterns are already starting to wear off.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Amelia Ovcinicov
Rating: 3 out of 5
The labels are pretty but too expensive
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Response from Petit-Fernand
Hello, We're sorry to hear that you find the labels too expensive. However, we have many promotional offers throughout the year. Have a nice day, Elise, C-MonEtiquette
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Ocy The
Rating: 2 out of 5
Quick and careful delivery BUT: My son's forehead is stuck in the cap when he drinks. There's a small hole to release the air when he sucks through the straw, but as soon as the bottle is turned upside down, all the water comes out through it. I'd have to think of a one-way valve to avoid this problem, or I'd have to use scotch tape, but when he sucks for too long, it depressurizes and all the water comes out through the seal, so in any case he gets soaked. The quality of the materials is very average, and once you've dropped the stroller, the paintwork is already damaged and marks are visible on the cap.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, without the small hole in the cap, your child would not be able to suck to drink. I've just contacted you for more information on this subject. Have a nice day, Elise, C-MonEtiquette
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Vanessa Mariño
Rating: 2 out of 5
I never received the order
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Response from Petit-Fernand
Good morning, We are sorry to read your message. Our customer service team has contacted you by email to help you with this situation. ?? Hello, Camille Petit-Fernand
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Scalisi C
Rating: 3 out of 5
the labels are of good quality but the prices have become too expensive.too bad
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Response from Petit-Fernand
Hello, We're sorry to hear that you find the labels too expensive. However, we have many promotional offers throughout the year. You can also subscribe to our newsletter to make sure you don't miss out. Have a nice day, Elise, C-MonEtiquette
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Marzena L.
Rating: 3 out of 5
The stickers are great, but they couldn't send me a rubber seal for the bottle. The bottle is therefore unusable!!! Too bad!
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Response from Petit-Fernand
Hello, unfortunately I can't find any contact from you, neither by e-mail nor by phone. We will get in touch with you for further information. Have a nice day, Elise, EsIstMeins
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Maria Johanna
Rating: 2 out of 5
I had ordered before and they arrived safely. Great. But this last order did not arrive. I emailed customer service and they gave me 2 options: either return the order or reorder it. I chose to do it again. That was over a week ago. 6 days ago they sent me an email that due to the large volume my order would be delayed 2 more days to be manufactured from the email. I check the order status and 6 days later it says in production. Nothing has arrived. This time I am very disappointed. I will write to customer service again to discuss it and ask for a refund and it will be the last time I order. And I love your stickers and your work. What a shame. They should improve on that and deliver what they say when an order doesn't arrive.
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Response from Petit-Fernand
Good morning Maria, We are sorry to hear about this incident with your order. The second shipment had also been sent but Correos did not manage to deliver it to you. After our conversation we have refunded your order in full. However, we hope that you will trust us again in the future. Good day, Camille Petit-Fernand
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Catherine GAUDET
Rating: 3 out of 5
I have been ordering for 7/8 years for my 2 sons (schools and camps) and recently for my mother (Ehpad). I have noticed a sharp decline in the quality of the labels, especially for clothing, whether iron-on or to be applied to the clothing labels. I follow the recommended application and waiting period. The labels come off in the wash and are difficult to catch on their backing. I am very disappointed and do not recommend your products. I should have changed a long time ago.
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Response from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. I've just contacted you to suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Sandra
Rating: 2 out of 5
I still haven't received anything.
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Anne Louvet
Rating: 2 out of 5
My iron-on labels come off after washing and even after rain.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a problem with your labels. We have just contacted you in order to find a solution together! Have a nice day ?
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Nathalie
Rating: 3 out of 5
The labels are large, unlike the competition. Personally, I was expecting something smaller and more discreet.
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Response from Petit-Fernand
Hello, The dimensions of our labels are clearly indicated on our website, so that everyone can choose what suits them best. What's more, we offer a variety of different sizes and formats, so there's something for everyone. ?? A lovely evening, Sarah-CMonEtiquette
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Melanie Lepoutre
Rating: 3 out of 5
The first names of 2 of my children are on the same booklet. They were ordered separately for convenience.
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Response from Petit-Fernand
Hello, We are sorry that the presentation of your order does not correspond to your expectations. Unfortunately, we only send packs in separate checkbooks. If you have any special requests, please do not hesitate to contact our customer service department!?? A lovely evening to you, Sarah-CMonEtiquette
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CYRIELLE
Rating: 2 out of 5
The order and delivery went very well, but several labels came off in the washing machine (30 degrees). Too bad.
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Response from Petit-Fernand
Hello Cyrielle, We're sorry to hear about this problem with your label order and have just contacted you to help you. ?? Have a nice day ? Sarah- CMonEtiquette
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Julie Rivoire
Rating: 3 out of 5
Fast delivery Very pretty gourd but seems fragile. Bought for my daughter's summer camp. On its first day, the gourd was all damaged with the outside decoration missing. The straw came off...and was lost...
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Response from Petit-Fernand
Hello Julie, We're sorry to hear about the problem with your daughter's gourd. We've just contacted you to try and find a solution! Our customer service is available from Monday to Friday to help you, so don't hesitate to call us if you have any problems with your order...? Have a nice day, Sarah- CMonEtiquette
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Mikiie Rom
Rating: 3 out of 5
Good, but a few flaws on some of the label pages. Otherwise good rendering!
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Response from Petit-Fernand
Hello Melanie, We're sorry to hear that some of our pages are faulty. In order to help you as much as possible, we have just sent you an e-mail. Don't hesitate to contact our customer service team, we're here to help you! Have a nice evening? Sarah- CMonEtiquette
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Helene
Rating: 3 out of 5
Disappointed I thought that the label could be stuck anywhere on the textile of the clothes and in fact it only sticks on the brand label of the clothes.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're not completely satisfied with your labels. However, it is clearly stated on the product sheet of our website and on the checkbooks received that our self-adhesive clothing labels are only intended to be stuck on clothing labels. Have a nice evening? Sarah-CMonEtiquette
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M Cherfouh
Rating: 3 out of 5
I find the labels rather nice, I tested a machine wash no problem nickel but what I dislike is that you can remove the label easily without too much effort and a child can do it and I chose these labels precisely for school.
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Response from Petit-Fernand
Hello, we're sorry that our self-adhesive labels don't fully meet your expectations. This range is designed to withstand the washing machine and tumble dryer, but can indeed be removed by pulling on it, in order to facilitate the resale or donation of garments unlike our iron-on labels which cannot be removed.?? A lovely evening to you, Sarah-MonEtiquette?
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1000696189
Rating: 3 out of 5
I've been a customer of C mon étiquettes for many years, and unfortunately there was a shipping error on my last 2 orders, even though the correct address was up to date on my account. Fortunately, Elise from customer service was reactive and reshipped my order at their expense. I don't understand how this could happen 2 times in a row a year apart. So I'm wondering whether I should recommend them again.
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Response from Petit-Fernand
Hello, thank you for your feedback. Our teams were able to detect the reason for these erroneous receipts so that this does not happen again in the future. We are sincerely sorry that this has happened to you on two occasions and hope to see you again for future orders ? Have a nice day, Camille C-MonEtiquette
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Cindy Chevreux
Rating: 3 out of 5
I've been ordering from Monetiquette since my eldest went back to school. The labels are beautiful and they love to personalize them themselves. On the other hand, they're holding up less and less. Over the course of the year, many of them have been removed and things have ended up being lost. I ordered them this month for the start of the new school year in September, received them promptly, put them on each of the crayons to get a head start since we'll be going on vacation soon, and the next day when I showed them to my son, half of them had already partly peeled off. What a shame!
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Response from Petit-Fernand
Hello Cindy, Thank you for taking the time to write to us. We are very sorry to hear that your labels are coming off. Our Customer Service has just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
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Kwok Ma
Rating: 3 out of 5
I had to repeat the order 2 times because I could no longer find my current basket. This happened when I had to interrupt the order because my daughter was getting into mischief...I came back about 1/2 hour later and my basket had been reset.
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Response from Petit-Fernand
Hello, We're sorry to read your message. It must be a connection problem or a computer problem. In fact, your products are available for several hours in your basket, especially if you make your purchase from your customer account. We hope your order has finally been processed. Have a nice day, Camille C-MonEtiquette
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Anaïs Gilet
Rating: 3 out of 5
Nothing to say about the labels, but they were delivered when it was raining, in a simple envelope. As a result, I have damaged labels.
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Response from Petit-Fernand
Hello Anais, We're sorry to hear that your labels were damaged during delivery. We have just contacted you to find a solution! Have a nice day? Sarah- CMonEtiquette
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Amandine
Rating: 3 out of 5
Very nice labels, but delivery was complicated because the envelope was almost all torn on receipt. Thank you for the return, a very commercial gesture on your part :)
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Response from Petit-Fernand
Hello Amandine, We're sorry that the envelope was damaged during delivery. We have just contacted you in order to help you.?? Have a nice day ? Sarah, CMonEtiquette
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Kerry
Rating: 3 out of 5
Loved that I was able to pick colours and design to go on the labels but the longevity of the labels aren't there in comparison to other labels I've previously used. The clothing labels aren't even lasting the academic year! I really wanted to convert to these but sadly I've been left disappointed.
Response from Petit-Fernand
Hi Kerry, Thank you for your feedback. We are really sorry to hear that. We do not have all the informations we need to contact you, please our customer service so that we can help. Chiara, Petit-Fernand
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CAROLE LE ROY
Rating: 2 out of 5
I'm not satisfied with the delivery time for a product I ordered on 28/06 and received on Thursday 4/07, and what's more, it was invoiced.
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Response from Petit-Fernand
Hello Carole, We're sorry to hear that you didn't receive your order in the expected time. We have just contacted you by e-mail in order to find a solution. ?? Have a nice day! Sarah- CMonEtiquette
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Julie Mm
Rating: 2 out of 5
I ordered (acknowledgement of receipt received, invoice received, account debited) but I can't find my order on my account...
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Response from Petit-Fernand
Hello Julie, Without an order number, we don't have access to your history. Please contact us so that we can help you! We are available Monday to Friday from 9am to 5pm by e-mail and from 9:30am to 12pm and from 2pm to 5pm by phone.?? Have a nice day! Sarah, CMonEtiquette
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Renate G.
Rating: 2 out of 5
Visually it is very nice. Unfortunately, the labels on some items of clothing come off again after washing.
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Response from Petit-Fernand
Hello Renate, We are sorry that you are having a problem with your order. We have sent you an e-mail to find a solution. Have a nice day, ? Sarah, ItIsMine