Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Labels well made but delivery time longer than indicated
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Response from Petit-Fernand
Good morning Simona, thank you for your comment. We are sorry for the delay encountered in the delivery, unfortunately we can not intervene in the delays of postal services. However, we are glad that you are satisfied with the product, we hope you will receive your next orders on time. Good day, Chiara Petit-Fernand
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Monica M.
Rating: 2 out of 5
Too bad about the shipping, the products are always great but I had requested expedited shipping and instead they ended up arriving late.
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Response from Petit-Fernand
Good morning Monica, thank you for your comment. We are glad you enjoyed the product and we are sorry that your order arrived late. One of our operators will contact you within the day to find a solution. Good day, Chiara Petit-Fernand
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Stephanie Garrec
Rating: 3 out of 5
The quality of iron-on labels is poorer than before. They come off. Disappointed
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Response from Petit-Fernand
Hello, We're very sorry to hear that your iron-on labels have come unstuck. This is most likely a one-off production problem. We'll be in touch later today to help you. Have a nice day, Camille C-MonEtiquette
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Sara
Rating: 3 out of 5
The thermoadhesive labels for clothes have changed format and consequently the availability of characters has decreased (only 15 characters), and I have not been able to carry my daughter's full name and surname.
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Response from Petit-Fernand
Dear Sara, one of our operators will contact you later today to learn more about your experience with our products. Chiara Petit-Fernand
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Julia D
Rating: 3 out of 5
Self-adhesive labels don't stick very well. However, they were stuck on as instructed on the garment labels. After 2 washings, all labels were removed. Quite disappointed.
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Response from Petit-Fernand
Hello, We're very sorry to hear that your labels have come unstuck. The quality of our products is our priority, so we will contact you today to help you. Have a nice day, Camille C-MonEtiquette
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Erika Lizandara
Rating: 3 out of 5
Because I paid to have it delivered in 48 hours and it took longer!
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Response from Petit-Fernand
Hi Erika, We are sorry that SEUR has delayed the delivery of your order. I can confirm that we have reimbursed you for the shipping costs you paid. However, as for our products, we hope that everything is to your liking. Good day, Camille Petit-Fernand
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Viel Safa
Rating: 2 out of 5
Fast delivery, careful packaging. Great choice of personalization, the labels are beautiful but do not wash well. After the first wash at 30°, they peeled off. I therefore advise against buying iron-on and glue-on labels.
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Response from Petit-Fernand
Hello, We're very sorry to hear that your labels are coming unstuck. Quality is a priority for us. We will contact you as soon as possible to help you. Have a nice day, Camille C-MonEtiquette
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Beatrice
Rating: 2 out of 5
I bought labels for 4 children: they came in 6 blocks, stapled in bulk mixing both names and type. Uncomfortable and difficult to find the ones they needed, some are also very similar. It should have been fun for the children to find their labels and glue them on, but instead it was a constant fight. I also noticed a deterioration in print quality, with poorly defined names and colors. Lastly 10 actual working days for shipping. Too bad, I was used to speed and high quality EDIT I was contacted by customer service who rescheduled the order at their expense: it arrived properly printed and stapled ???? the first shipment must have been a mishap
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Response from Petit-Fernand
Dear Beatrice, we are really sorry about this anomaly. However, we are happy that you are satisfied with the product and the solution proposed by customer service. Good day, Chiara Petit-Fernand
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Daniela
Rating: 2 out of 5
Pretty labels, but they do not withstand washing. The thermoadhesive ones came off in the first wash. Too bad, could have been a nice idea ??
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Response from Petit-Fernand
Good morning Daniela, we are very sorry to read that you encountered an anomaly with our labels. I kindly ask you to contact our customer service so that we can find a solution together as soon as possible. Good day, Chiara Petit-Fernand
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Elisabetta L.
Rating: 3 out of 5
The labels are beautiful. But the package took at least 15 days to arrive
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Response from Petit-Fernand
Good morning, thank you for your comment. We are glad that you enjoyed our product. We apologize for the delay you experienced in the delivery time and thank you for your patience. Good day, Chiara Petit-Fernand
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Claire Majerus
Rating: 3 out of 5
Hello, Normally I am completely satisfied. However, this time, there were duplicate labels and others were not there that I had ordered. It's a shame. The quality is also sometimes not the same.
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Response from Petit-Fernand
Hello, We're very sorry to hear that the order you received is not what you asked for. We will contact you as soon as possible to help you. Have a nice day, Camille C-MonEtiquette
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Blanca Rodríguez Rodríguez
Rating: 2 out of 5
Correction: I love labels, that's why I always order them on this website and I will continue to do so, unfortunately this time they have taken a long time, so long that I thought something had happened and that they were not going to arrive. In the end they arrived and, as always, very cool and of good quality.
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order took so long to arrive. However, we are delighted to hear that you like our products. Good day, Camille Petit-Fernand
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Iryna K.
Rating: 2 out of 5
Delivery too long. I really thought about sending my order back because I had to buy other stickers for the start of school.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We have contacted you today to offer you a solution. Have a nice day, The EsIstMeins Team
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Elisa
Rating: 3 out of 5
Until the order was completed on the site everything was perfect. Then in the shipping status it kept saying DELIVERED PRIORITY MAIL which is not clear whether it was delivered to the shipping service or to the user. Attempts made to get a response were all null and void....
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Response from Petit-Fernand
Good morning Elisa, thank you for your comment and your opinion. We are sorry that you encountered problems with the delivery, we hope you are still satisfied with your order. Customer service remains dsponibile for any clarification. Chiara Petit-Fernand
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Carine Parcq
Rating: 3 out of 5
Satisfied with the product. But very long delivery time... My first order was received in 5 days, this one in 3 weeks ...
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Response from Petit-Fernand
Hello, We are very sorry that your order arrived so late. However, we are delighted that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Carla Quiroga Redondo
Rating: 3 out of 5
Delivery too slow
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Response from Petit-Fernand
Good morning, We are sorry for this delay on the part of the Post Office. However, as for our products, we hope that everything is to your liking. Good morning, Camille Petit-Fernand
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Giada
Rating: 3 out of 5
BEFORE:The product never arrived AFTER: I made arrangements for a refund which arrived immediately, it is true I did not get the product but, the service was efficient and timely. On a future occasion I will try to purchase again.
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Response from Petit-Fernand
Good morning Giada, thank you very much for your kindness and availability, see you soon for future purchases. Chiara Petit-Fernand
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Amalia
Rating: 2 out of 5
Significant delay and I paid for expedited shipping.
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Response from Petit-Fernand
Good morning, We sincerely regret that SEUR did not deliver your order within the indicated deadline. I confirm that we have refunded the 9,50 euros shipping costs. However, we hope that everything is to your liking as far as our products are concerned. Good day, Camille Petit-Fernand
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Jennifer
Rating: 2 out of 5
Long processing and delivery times
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Response from Petit-Fernand
Hello, We are sorry that the delivery time took longer than expected. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, ? The EsIstMeins Team
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Beatriz Cerdan Rovira
Rating: 2 out of 5
Very cute bags The labels are not good even if we have followed the instructions to the letter.
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Response from Petit-Fernand
Good morning, We are delighted to hear that our bags are to your liking. As for our labels, it is not normal for them to have peeled off. We will contact you to help you. Hello, Camille Petit-Fernand
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Beatriz Benítez García
Rating: 2 out of 5
Worse than I expected. The tuper very expensive for the drawing and the name to be a sticker instead of coming engraved on the plastic. A disappointment.
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Response from Petit-Fernand
Good morning, We are sorry to hear that our snack box does not match your expectations. We do use stickers so that you can also change them once your daughter grows up according to her tastes. Do not hesitate to contact us for more information about our products. Hello, Camille Petit-Fernand
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Invité
Rating: 2 out of 5
I'm very disappointed because at first glance everything looks great, the labels stick easily (I do it with my son), the pattern is pretty, the size practical to stick but at the 1st wash big disappointment because most of the labels have peeled off and collected anywhere on the clothes or even in the washing machine ....
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Response from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. I've just contacted you to discuss the problem! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
Hello this year I'm a little disappointed with one wash the labels come off the garment whereas last year I ordered some and I was delighted because I washed them several times and the labels never came off.
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Response from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. I've just e-mailed you to discuss the problem and find a solution! Have a nice day? Luce C-MonEtiquette
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Marina Luna
Rating: 3 out of 5
Positive the quality. Negative the delivery time
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Response from Petit-Fernand
Good morning, We sincerely regret that Correos did not deliver your order on time. However, we are very pleased to hear that you liked our products. Hello, Camille, Petit-Fernand
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Santiago Romeu
Rating: 2 out of 5
Product not yet received. The order was placed on September 4th and as of September 28th has not yet been received.
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Response from Petit-Fernand
Good morning, We are sorry to hear that Correos has not delivered your order yet. We will contact you today to help you. Good morning, Camille Petit-Fernand
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Iryna Krit
Rating: 2 out of 5
Hi, I paid almost 10 euros for fast shipping, i.e. 24-48 hours, and the stickers arrived after a week, when I no longer needed them.
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Response from Petit-Fernand
Good morning, We sincerely regret that SEUR has missed the delivery time. We have reimbursed you for the shipping costs. Hello, Camille Petit-Fernand
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Marta
Rating: 3 out of 5
The labels are very nice with good print quality. Alas, the ones attached with the iron came off already after the first few washes at 30 degrees. We will try it with the stamp. EDIT: I was later contacted by customer service and received a second package of working labels free of charge.
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Response from Petit-Fernand
Good morning Marta, one of our operators will contact you within the day to find a solution together. We are very sorry. See you soon, Chiara Petit-Fernand
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Amandine Queva
Rating: 2 out of 5
The labels for the supplies do not fit at all on the pens, markers, pencils . At the price it costs, I'm disappointed.
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Response from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. I've just e-mailed you to help you! Have a nice day? Luce C-MonEtiquette
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Natt
Rating: 2 out of 5
The order took a long time to arrive
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Response from Petit-Fernand
Good morning, We sincerely regret that the post office did not deliver within the indicated time. However, we hope that everything is to your liking as far as our products are concerned. Good day, Camille Petit-Fernand
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Maria L.
Rating: 3 out of 5
The products are very good while the shipping took much longer than expected when the order was placed. This is a recurring problem every time I have purchased from you.
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Response from Petit-Fernand
Good morning Maria Letizia, thank you for your comment. We are glad that you appreciate the quality of our products and we are sorry for the delivery time of your order. To have a delivery other than standard, you can opt for 48h chronopost delivery. Good day, Chiara Petit-Fernand
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Carrasco Baños Gema
Rating: 3 out of 5
I washed the bags before using them following the washing instructions and I think they shrunk a bit. They have also become very wrinkled.
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Response from Petit-Fernand
Hello, We have sent you an email to help you as soon as possible. Hello, Camille Petit-Fernand
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Patricia Forrat
Rating: 2 out of 5
The order took a long time to arrive
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Response from Petit-Fernand
Hi Patricia, thank you for sharing your opinion. We have sent you an email to talk to you. Regards, Sandra de Petit-Fernand
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Manuel A
Rating: 3 out of 5
The order was fine, but it took longer than the delivery time we were given.
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Response from Petit-Fernand
Good morning Manuel, thank you for leaving your experience. First of all, thank you for your confidence, we hope you like our articles, and secondly tell you that we will improve the postal service. Have a nice day, Sandra from Petit-Fernand.
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Rossella
Rating: 3 out of 5
I cannot evaluate the products because they never arrived, so I requested cancellation of the order, customer service was kind but to date I have not received a refund for the order.
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Response from Petit-Fernand
Good morning Scarlett, We are very sorry that you did not receive your order. Regarding the refund, it will be visible on your account within 7-10 business days. If you encounter any problems please do not hesitate to contact us. Good day, Chiara Petit-Fernand
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Alexandra Oblitas
Rating: 2 out of 5
The first order never arrived, but they were able to fix it. Luckily the labels are very cute ?
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Response from Petit-Fernand
Hello Alexandra, thank you for your feedback. We assure you that we will improve our postal service. We hope you liked the labels you ordered and that you find them practical. Good day, Sandra de Petit-Fernand
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Mariafrancesca A.
Rating: 3 out of 5
Nice product but too slow shipping.
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Response from Petit-Fernand
Good morning Maria Francesca, thank you for your comment. We're sorry that the shipping time in your case was long, unfortunately we can't intervene in the postal delivery timelines. However, we are glad that you appreciated the product. We wish you a good day, Chiara Petit-Fernand
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Maria Jose Mallol Moral
Rating: 2 out of 5
Did not arrive on time
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Response from Petit-Fernand
Hi Maria Jose, we are sorry to hear that your order was delayed by the carrier. We hope that everything else is a 10, and that your little one likes our items. Have a nice day, Sandra de Petit-Fernand
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Silvana
Rating: 2 out of 5
I have ordered before with them and everything was fine, but this time I paid 9euros for express shipping and it arrived a week later and, when I wrote to them asking, they replied that shipping can take up to 7 days unless I pay the premium I paid to receive it in 48hrs maximum
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Response from Petit-Fernand
Good afternoon Silvana, we apologize for this delivery anomaly. We have sent you an email to inform you about the reimbursement of the shipping costs. We hope that despite the delay, you liked your order. Best regards :) Sandra from Petit-Fernand
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Cristina S.
Rating: 3 out of 5
Perfect labels as always, exaggeratedly long wait time. The package was initially delivered to a wrong address (not my fault), then sent back to correct address but with almost 1 month wait.
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Response from Petit-Fernand
Good morning Cristina, we thank you for your comment. We are sorry for the waiting time which is not up to us but we are heartened to know that you appreciated the quality of our products. Good day, Chiara Petit-Fernand
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Alessia M.
Rating: 3 out of 5
The company is doing well; however, the shipping service was very long about 26 days
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Response from Petit-Fernand
Good morning Alessia, thank you for your comment. We are sorry if the waiting time was more lubnghi than expected. Unfortunately, we cannot intervene in postal services. We are glad that you still appreciate our company, your opinion is important to us. Good day, Chiara Petit-Fernand
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