Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2 and 3 stars

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R
Romane Guillon
Rating: 2 out of 5
Fast delivery. Well made website. But the sticky labels for clothes do not hold after the first wash. I'm over the quality
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I've just sent you an e-mail so that we can better understand the situation and discuss it with you! We're here to help, Luce C-MonEtiquette
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FRANCOISE COINEAU
Rating: 3 out of 5
The labels are nice, but the invitation cards are very average. They are small, the cardboard is thin and the so-called envelopes are to be constructed and cannot be used for mailing. Very disappointing item?
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Response from Petit-Fernand
Hello, I'm sorry that you are not entirely satisfied with our products. Thank you for your comment, I'll pass it on to the relevant department! Have a nice day? Luce C-MonEtiquette
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Lady McDeath
Rating: 2 out of 5
Rather positive first impression. But the 1st machine wash and the labels come off...
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I've just sent you an e-mail so that we can better understand the situation and discuss it with you! We're here to help, Luce C-MonEtiquette
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Homelover
Rating: 3 out of 5
Ordered on 29th Aug and still not received my order after nearly 3 weeks. Emailed them and no reply at all. Update: Since this post, I have received a reply from the seller. Stickers arrived at the end of September. The quality was good. It was sent from France hence the long wait.
Response from Petit-Fernand
Thank you for your review.We are so sorry your requests have been left unanswered so far; we are currently dealing with a high level of request so it is always best to reach us by phone. The phone number is indicated on the contact page, on our website. It would have been good to leave either your email address or order number on this review so we could contact you directly. Jessica, Petit-Fernand
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Mat
Rating: 3 out of 5
3 stars because the site is nice in itself, but I made a mistake on a letter for the label of the schoolbag, they did nothing to help me... So yes, the mistake wasn't theirs, but a little gesture would have been nice. ???????
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Response from Petit-Fernand
Hello, I'm sorry your order was placed in error. As we make personalized objects and labels, we cannot take them back or modify an order once it has been received! Thank you for your understanding, Luce C-MonEtiquette
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Alice
Rating: 2 out of 5
I was very happy with the fast delivery but what a pity when the product arrived I bought a tasting box but the top was badly stuck with pocs so frankly considering the price really not very well done. The product didn't even look new. Two stars because the labels were good. It's a pity you can't put pictures.
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Response from Petit-Fernand
Hello. I'm sorry your products arrived damaged. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Rob H.
Rating: 2 out of 5
Based on their deliver times, 3-10 business days for some labels it woeful
Response from Petit-Fernand
Hello Rob, Once the orders are shipped, we are completely reliant on the postal services. We do apologise if the delivery times have been so long this year. We are always happy to assist should you need it. Jessica, Petit-Fernand
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Diarra christelle
Rating: 3 out of 5
I've been ordering from Cmonétiquette for several years, and this is the 1st time I've needed a fast delivery, paid for in addition to my delivery. It didn't arrive on time, worse, it took longer than a normal delivery, because I wasn't able to pick it up, and the next day, I paid more for nothing.I'm disappointed.
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Response from Petit-Fernand
Hello, I'm sorry your order has been delayed by Chronopost. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Emeline HERMAN
Rating: 2 out of 5
I am very disappointed that I paid for express delivery and received my parcel 5 days later.
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Response from Petit-Fernand
Hello, I'm sorry your order has been delayed by Chronopost. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Une maman déçue
Rating: 2 out of 5
Fairly fast delivery, only a special offer was advertised but not applied (2 snack boxes) I don't think that's right. Upon delivery I received the package completely open and 1 box damaged. I don't think I can honestly recommend it.
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Response from Petit-Fernand
Hello. Our coupon codes are not cumulative. I'm sorry your products arrived damaged. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Cm
Rating: 3 out of 5
The delivery time is a bit long and the price is a bit too high.
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Response from Petit-Fernand
Hello, We are sorry that you think the prices we charge are too high. We regularly make special offers on our website. You have the option of subscribing to the newsletter for this. We are also sorry that the delivery time was too long, but unfortunately we have no control over the postal service. We wish you a nice day. The EsIstMeins team
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laure
Rating: 3 out of 5
Very disappointed by the manufacturing time. It was noted 2 working days and the delivery took more than a week. However, I was very satisfied with the products.
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Response from Petit-Fernand
Hello, it's true that production and postal services have been slightly delayed since the start of the school year. Don't hesitate to contact us via our contact form if you need more information! We're here to help. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
The water bottle I ordered lets the water out. My son's bag was completely wet on the first day of school? Update: They will send me a new water bottle. The customer service is very good, they quickly solved the problem.
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Response from Petit-Fernand
Hello, I'm sorry that your gourd has such a defect. I've just sent you an e-mail to help you! Have a nice day? Luce C-MonEtiquette
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Loreal
Rating: 3 out of 5
I take labels every year, so I'm always happy with them, they hold up well. I'm just disappointed with the Christmas stickers because they're expensive for what they are. And I didn't choose the right color for the text on the website. It looked good but in real life you can't see the name very well, which is a shame. As for the quality, nothing to say.
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Response from Petit-Fernand
Hello, thank you for your comment, I'll pass it on to our production department right away. If you have any further questions, please contact us via our contact form! Have a nice day? Luce C-MonEtiquette
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RENEL Florie-Anne
Rating: 2 out of 5
The labels are pretty, but quality-wise, they come off in the first wash, even though I did everything right. Disappointed?
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with our labels. I've just sent you an e-mail to help you! Have a nice day? Luce C-MonEtiquette
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Dami
Rating: 3 out of 5
The stickers are in themselves, like writing and color quality, but they can not stick well on pens for that I have deducted a star. In addition to the package I had ordered 60x2 (for 2 children) mini stickers for pens but instead of minis larger ones arrived. Unfortunately, the delivery time is quite long (10 days) that did not suit me at all, for that I also deduct a star. it would be nice if it was visible before purchasing now I have complained about these defects and it also came immediately a feedback. They are sending me stickers again at their expense and I hope that they stick well this time. I also liked the fact that they stapled it together as a booklet and described how to use it. All the stickers are waterproof. I have often washed the lunch boxes and bottles in the dishwasher and am satisfied. As a gift, they included their own logo as a sticker and lots of other colorful stickers. My boy was delighted and immediately decorated his lunch box with them. I can't fault the price because everything is expensive at the moment. Thank you dear Esistmeins team
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Response from Petit-Fernand
Hello, thank you for shopping with us and for your valuable feedback. ? We are always here to help our customers in the best possible way! Regarding the delivery time, shipping with tracking by letter or parcel takes between 3 and 10 working days after shipment. All information about delivery methods can be found in the delivery section of our general terms and conditions. However, we are sorry that delivery takes a little longer. We are a French company and all products are shipped from France, so it always takes a little while for the delivery to reach the customer. We wish you a wonderful day. ? The EsIstMeins team
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Micky A.
Rating: 3 out of 5
Lovely Stickers but doesn't stick well. Some of my daughters stickers are falling out already!
Response from Petit-Fernand
Hello, I am very sorry that you are having problems with our labels, they should not be falling out. I sent you an email to provide you with further assistance! We are here to help, Have a very nice day ? Luce Petit-Fernand
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P.A.
Rating: 3 out of 5
When choosing the shipping method it did not indicate that express shipping was almost 10. You didn't see it until after you paid in full. So, it almost cost as much for shipping as it did for the stickers.
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Response from Petit-Fernand
Good morning, Shipping is free for labels. Therefore, express shipping is optional. The cost is 9,50 euros and you can see it in the purchase summary before finalizing your order. We sincerely regret that it was not very clear. However, we hope that everything is to your liking. Good day, Camille Petit-Fernand
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Jorge Rodriguez
Rating: 3 out of 5
So the standard delivery failed by 8 days more than stated. The after-shipment service worked well.
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Response from Petit-Fernand
Good morning, We are sorry for this delay in delivery by the post office. We hope that you still liked our products. Hello, Camille Petit-Fernand
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Ophélie Bannier
Rating: 3 out of 5
So the labels are perfect, no worries on the site, it's easy, but I asked for delivery in 24 hours and paid 950 for delivery in 24 hours, and I waited 4 days for delivery, so not very cool, but they did what was necessary very quickly. I'd still recommend them because the clothing labels are objects.... Good help for back-to-school
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Response from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery did not meet the deadlines announced. I have just sent you an email before helping you! Have a nice day? Luce C-MonEtiquette
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Ayumi Nakayama
Rating: 2 out of 5
The product did not arrive on schedule and I had to call customer service twice asking where the product went because the tracking showed that it had already arrived at my house. I needed it before school started and I ordered it 3 weeks in advance but it arrived safely.
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Response from Petit-Fernand
Good morning, We sincerely regret this delay in delivery. However, we hope you liked our labels. Good day, Camille Petit-Fernand
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SLM
Rating: 3 out of 5
Purchase with delivery in 24h included Saturday, but not respected. So in the end I had to do without. And a customer service that does not respond to messages.
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Response from Petit-Fernand
Hello, We are very sorry to hear that your order did not arrive in time. We have contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
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JL
Rating: 3 out of 5
The gourds are beautiful but not delivered in 5 working days as advertised on the site. Annoying when you don't have the gift for the big day. The package was opened but nothing was missing.
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Response from Petit-Fernand
Hello Jérôme, We are delighted to hear that you are happy with your order. However, we are very sorry about this delivery anomaly. We have also contacted you by e-mail. Have a nice day, Ophélie C-MonEtiquette
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KOUTELE MAXIME
Rating: 2 out of 5
having paid for rapid delivery via chronopost, delivery scheduled for 02 September, I only received my parcel on Monday 4 September. Big disappointment for me who wanted to label my children's things before the start of the new school year.
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Response from Petit-Fernand
Hello, We are very sorry for this incident. We have opened a complaint on Chronopost following this late delivery. We have also reimbursed you for the delivery costs incurred. Have a nice day, Ophélie C-MonEtiquette
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LP
Rating: 3 out of 5
Nickel label, correct delivery time. However, the gourd we received was damaged. We reported it and no reply. Too bad, I wouldn't recommend it and wouldn't recommend it either.
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Response from Petit-Fernand
Hello Laureen, Thank you for your message. We've contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
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Roseline
Rating: 2 out of 5
I bought gourds for my grandchildren in 2021 and 2022. The bottles are very pretty. However, I was disappointed with the stoppers, which are very difficult for children to open and the stoppers are broken. It's a shame that these bottles have to stay in the cupboard.
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Response from Petit-Fernand
Hello Roseline, Thank you for your feedback. Please do not hesitate to contact customer service directly so that we can help you as best we can. Have a nice day, Ophélie C-MonEtiquette
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Carole MARCELINE
Rating: 3 out of 5
I usually order my labels and this year the delivery times were longer than normal.
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Response from Petit-Fernand
Hello, We're sorry for the delay due to the busy postal service. However, we have contacted you by e-mail to discuss this incident with you. Have a nice day, Ophélie C-MonEtiquette
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Nadine Aubinais
Rating: 3 out of 5
Hello I paid almost 9 euros for a 24h delivery. Ok there was the weekend between but it took more than 6 days to receive the order.
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Response from Petit-Fernand
Hello Nadine, Thank you for your feedback. We're very sorry about this incident and have taken the liberty of contacting you by e-mail in order to propose a compensatory solution. Have a nice day, Ophélie C-MonEtiquette
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CHAOUAT SOPHIE
Rating: 3 out of 5
The products are great but the delivery time was too long.
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Response from Petit-Fernand
Hello Sophie, We are delighted to hear that you are happy with your order. However, we are very sorry about this delivery incident. We have contacted you by e-mail to suggest a solution. Very nice day, Ophélie
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M. PORCHET Alexandre
Rating: 3 out of 5
I am very satisfied with the products. The labels are beautiful and stick well. However, I am disappointed with the delivery. I paid an additional delivery fee (10) to be delivered in 24h and I received my order 4 days later...
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Response from Petit-Fernand
Hello Alexandre, We are sorry that Chronopost did not meet its delivery commitments. However, we have contacted you with a solution for this incident. Have a nice day, Ophélie C-MonEtiquette
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Nilda Sanchez
Rating: 3 out of 5
It is all very nice design ... the bad thing is that the second day that the child returned from school had the bottle cap broken ... the good thing is that even if you do not have the cap if you cover it well does not lose water! But I would have liked it to be more resistant
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Response from Petit-Fernand
Good morning, We are sorry to hear that your bottle cap broke so easily. We have contacted you to help you. Hello, Camille Petit-Fernand
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Mimi
Rating: 3 out of 5
Great product but delivery time was too long
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Response from Petit-Fernand
Hello, We're delighted to hear that you like your order. However, the back-to-school season has lengthened the postal service's delivery times, and we apologize for this incident. Have a nice day, Ophélie C-MonEtiquette
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Y M.
Rating: 2 out of 5
Pretty but not durable
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Response from Petit-Fernand
We are very sorry to hear that some labels started to peel off. This should absolutely not happen. We would like to get in contact with you over the email to find out more details and to offer you a solution. Kind regards, Ana
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Lula32
Rating: 3 out of 5
Order process was easy and the children enjoyed choosing their designs. Delivery isn't the fastest but that was made clear when I ordered. The extra fun stickers are a nice touch but I would rather have paid less or got more name stickers for my money as they will be wasted - my children are 9 and 11. Frustratingly, a couple of the and stickers I stuck into clothes came off in the first wash and I found them stuck to other things. I've never had this problem with the brand I usually use. If any more come off, I will approach the company for a refund. I probably won't order from here again.
Response from Petit-Fernand
Hello Louisa, We thank you for your review and are really sorry to hear the quality of some of the labels was unsatisfactory! We have contacted you by email to apologise further and offer a solution. Jessica, Petit-Fernand
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Nina G.
Rating: 3 out of 5
The stickers are cute, but the delivery took far too long.
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Response from Petit-Fernand
Dear Nina, thank you very much for your review. We are sorry to hear that the delivery took longer than usual. Usually it is 2 - 6 days. Unfortunately, we could not influence the postal service for standard delivery. However, we do offer express delivery within 48 hours. LG, Ana
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Gabi S.
Rating: 3 out of 5
I ordered two different names and it was only put in a booklet, which I didn't like because I put the name stickers in the school bags, so I won't be ordering anything from here again.
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Response from Petit-Fernand
Hello Gabi, We are sorry if you are not satisfied with your order. However, we only send a separate booklet if it is a practical set (nursery, school...). In other cases, and even if the order contains several different names, we do not necessarily send several booklets for reasons of paper consumption and staples (ecological responsibility). You only had 20 labels, so logically we send them together. Would you like us to send you the labels separately? Ana
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Karina
Rating: 3 out of 5
The product is very nice, but I thought I was ordering from a German website as it ends in .de. The fact that the product came from France meant that it took too long for me. Despite ordering on time during the vacations, the product only arrived after a good 2 weeks and school had already started.
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Response from Petit-Fernand
Dear Karina, Thank you very much for your review. We apologize for the long delivery times. We are indeed French company and the delivery most of the time takes 2-6 days. Nevertheless, we hope you like our labels. Ana
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Patricia J
Rating: 3 out of 5
Very expensive. In addition, we pay taxes at the end of the order while the prices are TTC ... promo when you buy two products, but the promo on free shipping are not cumulative ... misleading advertising ... I do not think I will recommend ...!!
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Response from Petit-Fernand
Hello. The taxes indicated at the end of your summary are not charges that you pay in addition, it is simply the amount included in the price of your items that we pay to the State. This amount is provided for your information and is a legal obligation. Please do not hesitate to contact us at [email protected] if you require any further information. Have a nice day? Luce C-MonEtiquette
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Emily L.
Rating: 3 out of 5
The labels arrived when they said they would and the service was fine, but unfortunately they didn't stick on some of the things I needed them to and fell off in the washing machine (even though I followed the instructions to the letter). I have since ordered iron on labels from another company.
Response from Petit-Fernand
Hello Emily, we thank you for your review and are really sorry to hear the quality of our labels wasn't satisfactory! We have now contacted you by email to offer a suitable solution. Jessica, Petit-Fernand
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Emma
Rating: 3 out of 5
The stickers are perfect but delivery took over 2-3 weeks
Response from Petit-Fernand
Hello Emma, Thank you for your review! We do apologise for this issue with the postal services! Jessica, Petit-Fernand