Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Unfortunately, I don't like the iron-on labels. The selection that was made on the homepage was not implemented as selected, so I now have labels that I didn't want. But maybe I made a mistake when I entered them. Apart from that, I found the delivery time of over two weeks too long for the price, so the product arrived later than required. The labels only fulfill their purpose to a limited extent when ironed on. However, customer service proved to be very friendly and accommodating and a solution was offered.
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Response from Petit-Fernand
Hello, we are sorry that the labels did not meet your expectations. We already contacted you on August 21 to get more information about these labels, but unfortunately we did not receive a reply. We have contacted you again today to try and help you. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins.
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Hazevedo
Rating: 3 out of 5
Took a long time to arrive, the stick on stickers aren't great and peel easily.
Response from Petit-Fernand
Hello Hannah, We are very sorry that the delivery took longer than expected and even more sorry the stick on stickers are peeling easily! We have contacted you by email to offer a satisfactory solution. Looking forward to hearing from you! Jessica, Petit-Fernand
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Jo M.
Rating: 3 out of 5
Get these every year and never had a problem with them however this year the arrived way after the date time and applied them as usual but the are all stuck inside my washing machine now for some reason. Customer services were amazing when they didn't arrive
Response from Petit-Fernand
Hello Joanne, thank you for your review! We do apologise the delivery took longer than expected and that your order then stuck inside your washing machine! We have now issue a refund of your order and we are very sorry for this bad batch. Jessica, Petit-Fernand
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Hayley H.
Rating: 2 out of 5
I love the children's clothing labels, but the stationary labels are awful! They don't stick for long. I've put a few on my daughter's stationery, but after 24 hours, they all came off.
Response from Petit-Fernand
Hello Hayley, thank you for your review. We are sorry to hear the quality of our object labels is unsatisfactory. We have contacted you by email with several solutions. Kind regards, Jessica Petit-Fernand.
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Invité
Rating: 2 out of 5
To date, no feedback has been received for the missing shoe labels.
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Response from Petit-Fernand
Hello, We exchanged emails a few days ago and resent your entire order at our expense on August 29th. We have contacted you to have more information about this. We look forward to hearing back from you. Have a nice day, The EsIstMeins team
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Frau A.
Rating: 3 out of 5
Quite a long delivery time.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Tom B.
Rating: 3 out of 5
Site was easy to use, products look great but don't last long at all.
Response from Petit-Fernand
Hello Tom, thank you for your review. We are sorry to hear the labels you ordered didn't last long. We have now contacted you by email regarding this issue. Kind regards, Jessica Petit-Fernand.
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Invité
Rating: 2 out of 5
The delivery date
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Response from Petit-Fernand
Good morning, We are sorry for this delivery delay. We will contact you as soon as possible to help you. Hello, Camille Petit-Fernand
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Aurelie Lejosne
Rating: 2 out of 5
I have been ordering my children's labels from this site for several years. I have always been very satisfied. However, this year I'm a little disappointed because the labels don't stick. I regularly have to reposition them even though school has only been in session for a week.
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Response from Petit-Fernand
Hi Aurélie, we've just left you a voicemail to help you understand why the labels came off. We look forward to hearing from you :) Have a nice day, Sandra C-MonEtiquette
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Magalie C
Rating: 3 out of 5
Order received quickly. The choice of colors and symbols is correct and the creation quick. Very disappointed with the mini labels for pencils which don't hold on to the pencils and markers (the long edges come off if the pencils aren't big), I had to add tape to each label which was a real pain!
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Response from Petit-Fernand
Magalie, we've just left you a voicemail to help you, and better understand why the labels came off. We look forward to hearing from you :) Have a nice day, Sandra C-MonEtiquette
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M.b.
Rating: 3 out of 5
Stickers do not stick to simple pens. Other brands hold better and do not come off after 1 day. Shoe stickers, on the other hand, hold quite well.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to get more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Margarita Martínez Columé
Rating: 3 out of 5
I am surprised that when you get the labels is when they warn that it is better to put them on the label and not on the clothes because they can peel off with washing. Otherwise everything is fine.
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Response from Petit-Fernand
Good morning, The labels you have chosen are hot melt labels and are ironed directly onto the garment, there is no need to stick them on the label. However, our self-adhesive labels, they do stick on the labels as explained in our product descriptions on our website. We hope you liked our products. Hello, Camille Petit-Fernand
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Invité
Rating: 3 out of 5
The service was good, product arrived quickly.
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Response from Petit-Fernand
Thank you for your review :) Have a nice day, The EsIstMeins Team
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Mercè Mañes Muñoz
Rating: 3 out of 5
Order took a long time to arrive
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office took a long time to deliver your order. However, we hope you were able to enjoy our products. Hello, Camille Petit-Fernand
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Invité
Rating: 2 out of 5
Took too long to come and my order was incomplete which took another 2 weeks to arrive which was too late as my son went back to school. Will not order again.
Response from Petit-Fernand
Hello Kate, We are sorry there are some delays with the postal services. We have contacted you by email for further solutions. Kind regards, Jessica, Petit-Fernand.
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Nadine S.
Rating: 2 out of 5
The stickers look really nice, but unfortunately they arrived later than expected. School had already started and so I couldn't put the stickers on the school utensils and clothes. That was a shame. Unfortunately, they don't stick as described. Unfortunately, that was my last purchase here.
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Response from Petit-Fernand
Hello, We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins team
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Chantal
Rating: 3 out of 5
Positive the quality of the labels, as negative that I placed my order in the month of July and just today September 8 I had them in my mailbox. I think they should stop working with the post office or give some alternative mailing option even if you have to pay separately. Correos is not competent and it makes you guys look bad.
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Response from Petit-Fernand
Good morning, Thank you for your message. We are very sorry to hear that the post office delivered your order so late. We hope you were still able to enjoy your products. Good morning, Camille Petit-Fernand
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Annoot Severine
Rating: 3 out of 5
Super to apply and fast with the iron but small disappointment 1st clothes washed in machine 1 week later it was completely Sorry! I found it on the window of the washing machine!
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Response from Petit-Fernand
Hi Séverine, we've just left you a voicemail to help you :) It's not normal for iron-on labels to come off if the instructions are followed correctly. Have a nice day, Sandra C-MonEtiquette
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Florine
Rating: 3 out of 5
A little disappointed with the personalized snack box, I thought the printing was directly on the box but it's a sticker stuck on and there was a little air bubble so it wasn't as pretty. Could I have bought a snack box elsewhere and put an object label with the name on it? The labels are nice and high quality.
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Response from Petit-Fernand
Hello Florine, we have just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
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Isabella G.
Rating: 2 out of 5
Good morning, the labels, like many other people, have not arrived and school is about to start. In the ", track shipment" section they write that it has been delivered but nothing has actually arrived.
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Response from Petit-Fernand
Good morning Isabella, we are sorry for this shipping anomaly. I ask you to contact us at [email protected] indicating the order number in question we will be ready to provide you with a solution. Good day Alessio, Petit-Fernand.co.uk
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Agata M.
Rating: 3 out of 5
Long waiting time for the order. Labels are peeling off after couple of washes. , they look very nice but i would not buy them again.
Response from Petit-Fernand
Hello Agata, we are sorry to hear the delays in delivery were long and that the quality was unsatisfactory. We have now contacted you by email regarding the quality issue. Kind regards, Jessica Petit-Fernand.
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Nina P.
Rating: 3 out of 5
Hello, delivery took almost 2 weeks, some labels were already in the wash. What a pity
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Response from Petit-Fernand
Hello, thank you for your review. We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Elis
Rating: 2 out of 5
I placed an order on 28/08 and after 7 days it was still in preparation, so I was the one who contacted customer service which still did not solve my problem, I was given a refund and on 6/9 I placed a new order which I hope will be processed and shipped within 48 hours as you had said and written on the website. But as of today it is still being processed. On top of that sure I selected expedited delivery as I would need them by Monday, strangely it turns out to be standard delivery! I hope things can improve
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Response from Petit-Fernand
Dear Elis, We are sorry for this reatard. I ask you to contact us at [email protected] indicating the order number in question we will be ready to provide you with a solution. Good day Alessio, Petit-Fernand.co.uk
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Sandra
Rating: 3 out of 5
Something has changed in production compared to 2 years ago. The current stickers no longer stick to the pens, on bottles and clothing it's ok. Shipping is ok, not incredibly fast but not very long.
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Response from Petit-Fernand
Thank you for your review. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Customer
Rating: 2 out of 5
Delivery is awful. Ordered on the 29th aug still not received my labels. Grandson has gone back school. Need to sort out deliveries asap
Response from Petit-Fernand
Hello, Sorry to hear there is an issue with the postal services and your order has been delayed. Do not hesitate to contact our customer service for further assistance. Kind regards, Jessica Petit-Fernand.
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Yaila
Rating: 2 out of 5
The product has still not arrived. I called and was told they were making a new envío which still waiting.
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Response from Petit-Fernand
Good morning, I confirm that we have resubmitted. We apologize again for this delay and remain available at [email protected]
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Silvia K.
Rating: 2 out of 5
The letter took >14 days to reach Germany.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Invité
Rating: 2 out of 5
The stickers come off, do not stick properly to the pens. Very long delivery time.
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Response from Petit-Fernand
Hello, We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins team
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Sorriaux Cousin
Rating: 2 out of 5
Very disappointed, the labels come off after the first wash, even though I followed the advice to the letter? Mrs sorriaux Cousin Sandra
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Response from Petit-Fernand
Hello Sandra, we're sorry to read your message because it's a quality anomaly or a problem with the labels. We have just contacted you by email in order to help you. See you soon, Sandra C-MonEtiquette
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Sarah
Rating: 2 out of 5
Delivery time far too long - product was almost no longer needed
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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M.
Rating: 3 out of 5
I really liked the product itself when it finally arrived. The name stickers are well made and they were labeled correctly. However, the delivery took over 3 weeks - but as mentioned the product is really great!
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Response from Petit-Fernand
Thank you for your review. We are sorry that the delivery took longer than expected. However, we are pleased that you like our products. Have a nice day, ? The EsIstMeins Team
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Anita
Rating: 2 out of 5
I never recieved my order, I contacted amd was refunded.
Response from Petit-Fernand
Hello Anita, We are sorry to hear there was some issue witht he postal services and your order never reached you! Kind regards, Jessica, Petit-Fernand.
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Marta N.
Rating: 2 out of 5
Unfortunately my order placed on 8/17/23 has not arrived, I talked to the Italian mail and you can't track it I talked to my neighbors maybe it was in their hole and nothing, I went to see in my old house and not even there.So Monday school starts and the labels are not there.
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Response from Petit-Fernand
Good morning, we are sorry to hear about this shipping anomaly by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
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Customer
Rating: 3 out of 5
Lovely website & great products. They come from France & mine got stuck at customs so took 2 weeks to arrive. Customer service is all in French & didn't respond when I requested a tracking / replacement.
Response from Petit-Fernand
Hello Sarah, Thank you for your review! Your order was shipped as a standard letterbox delivery, so it shouldn't have gotten stuck at customs. We do apologise for not having answered your request on time and for the automated reply in French! I have forwarded your comments to our management team so we can improve in the future. Kind regards, Jessica, Petit-Fernand.
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Maëlis
Rating: 3 out of 5
The labels are of good quality. On the other hand, I had paid 9.50 for delivery and when it came to shipping I saw that my order had been sent by green letter. The site sent it back to me and fortunately because in the green letter I had neither the snack box I ordered nor the fabric bag! As a result, I received my complete order 1 week after the date initially announced.
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Response from Petit-Fernand
Hello Maelis, we are very sorry to read your review. We have just sent you an email in order to help you, and to find out if everything has been delivered. Please come back to us as soon as possible :) See you soon, Sandra C-MonEtiquette
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Sandra K.
Rating: 3 out of 5
Great stickers, but a delivery time of almost a month and two phone calls afterwards because the first shipment was probably lost and the second was sent out late.
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Response from Petit-Fernand
Thank you for your review. We are sorry that you had a bad experience with the delivery time. However, we are very pleased that you like the stickers. Have a nice day, Elise, EsIstMeins
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Claudia
Rating: 3 out of 5
The labels are visually very pretty and colorful. I have purchased them before and have been happy with them. I don't know what changed this time, maybe the type of adhesive used was changed, but either way all the labels did not adhere well to the surfaces I applied them to. I used them to label markers and pencils, and the edges all lifted up and did not stick to the surface even though I applied some pressure (the next day they were peeled off again) so much so that I finally secured them with clear tape.
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Response from Petit-Fernand
Good morning, we are sorry to hear that our products do not meet your expectations. You probably received a difttous batch, we have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Y. B.
Rating: 3 out of 5
Shipping 1 week. Far too long for stickers.
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Response from Petit-Fernand
Hello, Thank you for your review You have chosen standard delivery for your order, which takes up to 10 days, as advertised on our website. However, we also offer express delivery. Our products are shipped from France, so it takes a little longer than a week. We hope you like the stickers. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 2 out of 5
I placed the order, and it never arrived. I called, because they had only replied to the first few emails. They gave me the option to send it again free of charge, it arrived. But it was late.
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Response from Petit-Fernand
Good morning, We are sorry for this delay in delivery by the post office. However, we hope you will still like our products. Good morning, Camille Petit-Fernand
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María Navarro
Rating: 2 out of 5
Not satisfied, I ordered labels with a flowery background but I end up with labels with an almost white background because the flowery background remains outside the cut contour... This constraint was not indicated anywhere when I placed my order... so this type of background should not be offered...
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Response from Petit-Fernand
Hello Maria, Please do not hesitate to contact us via contact@c-monetiquette or 05 19 88 01 72, so that we can find a solution to this incident together. Have a nice day, Ophélie C-MonEtiquette
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